Failed to recover HP Probook 4530 after Macafee endpoint encryption fatal error

1. Explain the detailed description of the issue?
> I encrypted my hard drive using the hp protect tools, later i wanted do decryp it because it was slow, i used the hp protect tools administrator options to disable it ( i used the start up wizard or somenthing like that option) after i restarted my computer i got a massage at the boot up that say "MacAfee endpoint encryption fatal error: [0xEE0D0001] failed to read registry file", i restarted my computer and I got the same error after searching in the web i found a post in the HP forums where someone had the same problem and he he said he fix it by restoring the computer to factory settings, i tried the same using the HP recovery manager using ESC and then the key F11, the process of restoring my computer was running normal, but later i got a blue screen which i was not able to read because me computer restarted a few seconds after, later at the boot up now shows a message that says "the computer was restarted unexpectedly or encountered an unexpected error" and the only option that show that little window is to restart and that basically what it does it just starts as normal but soon after the windows logo it start to "load core services" and then that little message appears.
> 2. Since when are you experiencing this issue?
> since today 5/18/2012
> 3. Have you made any hardware or software changes to the notebook?
> i tried to disable the hard drive encryption provided by MacAfee using the HP protect tools
> 4. Have you performed any troubleshooting steps to resolve the issue?
> i tried to restore my computer to factory settings using the HP recovery manager
> 5. Any other information that is related to the issue?
> after all that happen i tried to use again the HP Recovery Manager but i can not i got a code error 0XC000000F, and it says that the problem may be solved by inserting the windows installer disk which i dont have, but i thing that the problem is that the hard drive still encrypted and that why i was unable to restore my computer
This question was solved.
View Solution.

1. Yes using dban will erase everything permanently.
2. I just used that adapter as a reference, so you know what is needed. Not sure what Best Buy is recommending, I don't trust that company at all.
call HP on the phone to order recovery discs 1-800-474-6836

Similar Messages

My DPM Agent installation failed in win 2008 r2 servers after installing 2012 r2 UR4 Error Log attached. Can some help me.

Action ended 11:01:31: InstallExecute. Return value 3.
MSI (s) (80:20) [11:01:31:967]: User policy value 'DisableRollback' is 0
MSI (s) (80:20) [11:01:31:967]: Machine policy value 'DisableRollback' is 0
MSI (s) (80:20) [11:01:31:967]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1167480879,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (80:20) [11:01:31:967]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (80:20) [11:01:31:967]: Executing op: DialogInfo(Type=1,Argument=Microsoft System Center 2012 R2 DPM Protection Agent)
MSI (s) (80:20) [11:01:31:967]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (80:20) [11:01:31:967]: Executing op: RegisterBackupFile(File=C:\Config.Msi\ff7a262.rbf)
MSI (s) (80:20) [11:01:31:967]: Executing op: ActionStart(Name=_AddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D,,)
MSI (s) (80:20) [11:01:31:967]: Executing op: ProductInfo(ProductKey={6FA0CE18-E1AB-4CA2-B552-03D16516E174},ProductName=Microsoft System Center 2012 R2 DPM Protection Agent,PackageName=dpmra.msi,Language=1033,Version=67241141,Assignment=1,ObsoleteArg=0,,,PackageCode={099BF2C9-F0C7-42F5-A19E-4C270259DD8A},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (80:20) [11:01:31:967]: Executing op: ActionStart(Name=_RollbackAddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D,,)
MSI (s) (80:20) [11:01:31:967]: Executing op: CustomActionRollback(Action=_RollbackAddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D,ActionType=1361,Source=C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll,Target=RemoveCatalog,CustomActionData=C:\Program
Files\Microsoft Data Protection Manager\DPM\bin\DpmFilter.cat)
MSI (s) (80:C0) [11:01:31:967]: Invoking remote custom action. DLL: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll, Entrypoint: RemoveCatalog
Uninstalling Catalog DpmFilter.cat
Dpmfilter Catalog Uninstallation successful
CustomAction _RollbackAddCatalog.C68D0BFC_654C_4ECF_B861_D846DC06E64D returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (80:20) [11:01:31:983]: Executing op: ActionStart(Name=_IncreaseIRPStackSize.C68D0BFC_654C_4ECF_B861_D846DC06E64D,,)
MSI (s) (80:20) [11:01:31:983]: Executing op: ActionStart(Name=_RollbackDpmFilterDriver.C68D0BFC_654C_4ECF_B861_D846DC06E64D,,)
MSI (s) (80:20) [11:01:31:983]: Executing op: CustomActionRollback(Action=_RollbackDpmFilterDriver.C68D0BFC_654C_4ECF_B861_D846DC06E64D,ActionType=1361,Source=C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll,Target=UninstallDpmFilter,CustomActionData=C:\Program
Files\Microsoft Data Protection Manager\DPM\bin\)
MSI (s) (80:CC) [11:01:31:983]: Invoking remote custom action. DLL: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\SetupDpmfltr.dll, Entrypoint: UninstallDpmFilter
UninstallDpmFilter: Deleting ForceFixupRegKey best effort.
InstallComponent return code = 0x00000000
UninstallDpmFilter return code = 0x0

2B6C 0240 12/22 07:01:29.097 10 main.cpp(144)   WARNING Failed: Hr: = [0x00000000] DetectDPM: completed
2CAC 16F4 12/22 07:01:29.331 10 main.cpp(144)   WARNING Failed: Hr: = [0x00000000] DetectDPM: completed
2CAC 3350 12/22 07:01:31.795 10 main.cpp(2427)   NORMAL CreateDPMRAService started
2CAC 3350 12/22 07:01:31.795 10 main.cpp(2323)   WARNING Failed: Hr: = [0x80070424] : Encountered Failure: : lVal : (HANDLE)(schService = OpenServiceW( schSCManager, strServiceName.PeekStr(), (0x00010000L) | 0x0020
| 0x0004 | 0x0002))
2CAC 3350 12/22 07:01:31.795 10 main.cpp(2336)   WARNING Failed: Hr: = [0x80070424] DeleteServiceByName for service[DPMRA] failed
2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3586)   WARNING Failure in getting members of local group DPMRATrustedMachinesGroup
2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3587)   WARNING Failed: Hr: = [0x800708ac] : Encountered Failure: : lVal : (UINT)status
2CAC 2B78 12/22 07:01:31.811 10 main.cpp(3634)   WARNING Failed: Hr: = [0x800708ac] CleanupDcomLaunchPermisions failed
2CAC 2B78 12/22 07:01:31.811 03 dcomutils.cpp(946)   WARNING DeleteLocalGroup: NetLocalGroupDel returned errorcode 2220
2CAC 2B78 12/22 07:01:31.811 03 dcomutils.cpp(946)   WARNING DeleteLocalGroup: NetLocalGroupDel returned errorcode 2220
2CAC 2B78 12/22 07:01:31.811 03 dcomutils.cpp(946)   WARNING DeleteLocalGroup: NetLocalGroupDel returned errorcode 2220
2CAC 3750 12/22 07:01:31.827 10 main.cpp(2087)   WARNING Error in DeleteMTAShare, Errorcode=0x906
2CAC 2B9C 12/22 07:01:31.858 06 bootstrapmsihelper.cpp(884)   NORMAL GetClusterDriveSerialNumbers skipped as the cluster namespace is not found
2CAC 2B9C 12/22 07:01:31.858 06 bootstrapmsihelper.cpp(833)   WARNING Failed: Hr: = [0x8004100e] : Encountered Failure: : lVal : pLoc->ConnectServer( _bstr_t(L"root\\mscluster"), 0, 0, 0, 0, 0, 0, &pSvc
2CAC 2068 12/22 07:01:31.920 10 main.cpp(1172)   NORMAL Hr: = [0x00000000] SecUtils::GetMachineOrAccountSid domain.local\SYSCTR01 returned
2CAC 2068 12/22 07:01:31.936 10 main.cpp(3517)   NORMAL The Distributed COM Users group name = [Distributed COM Users]
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(857)   NORMAL dpmfltr driver path [C:\Windows\system32\drivers\dpmfilter.sys]
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(981)   WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(1002)   WARNING Failed: Hr: = [0x80070002] QueryFileVersion for filepath[C:\Windows\system32\drivers\dpmfilter.sys] returned
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(1009)   NORMAL Hr: = [0x80070002] QueryFileVersion returning
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(874)   NORMAL dpmfltr is not present
2CAC 1EF4 12/22 07:01:31.951 10 setupdpmfltr.cpp(908)   NORMAL Increasing IRPStackSize
2CAC 27E0 12/22 07:01:31.967 10 setupdpmfltr.cpp(597)   WARNING Failed: Hr: = [0x800706f7] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 27E0 12/22 07:01:31.967 10 setupdpmfltr.cpp(611)   WARNING Failed: Hr: = [0x800706f7] Dpmfilter AddCatalog failed
2CAC 3048 12/22 07:01:31.983 10 setupdpmfltr.cpp(753)   WARNING Failed: Hr: = [0x800706f7] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(GetLastError())
2CAC 3048 12/22 07:01:31.983 10 setupdpmfltr.cpp(762)   WARNING Failed: Hr: = [0x800706f7] Dpmfilter RemoveCatalog failed
2CAC 2518 12/22 07:01:31.983 03 miscellaneousutils.cpp(587)   WARNING Couldn't delete the Reg Key "ForceFixup"
2CAC 2518 12/22 07:01:31.983 03 miscellaneousutils.cpp(583)   WARNING Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : reg.DeleteValue(L"ForceFixup")
2CAC 313C 12/22 07:01:32.029 10 main.cpp(1951)   WARNING Failed: Hr: = [0x80070426] StopService failed for service[DPMRA] and returned

Screen does not turn on after sleep - ProBook 4530s - Windows 8.1 (64bit)

Hi everyone,
Not sure if this had to be posted in notebook display and video section, or laptop lockups, freezes and hangs. Anyway, I have a problem, where everything is fine with the computer, it's running smoothly, but whenever I make it go to sleep, after it does it instantly, the signals are of a regular laptop sleep - power buton flashing, no other signs of computer being on.
However, the problem appears when turning the computer back on after sleep. After pressing the power button, the computer straight away starts working - you can hear the fan turned on, etc, just that pretty much nothing changes with the screen. Sometimes, with some particular light directed towards the screen, you can even see, that the computer is on (seeing the clock on the display), just like the brightness was set down to 2% or something. And there is nothing that helps from what I have tried to do (tried reinstalling both AMD drivers and Intel HD drivers). I researched this problem extensively but could not find a solution, however, as I have noticed that this is quite an old problem (assuming from the date of the posts this problem first showed up), there might be a solution for it, to which I just have not noticed the answer?
If anyone can help me, please do, the sleep function is essential and extra important function when living on campus at university, I just cannot operate like this.
Hopefully someone will know, thank you in advance.
Dinas

Hi @dindanas,
Your ProBook 4530s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

How can i recover my Hp probook 4530s

I have hp probook 4530s and i want to recover it to its original factory setting i already converted my disk form dynamic to basic but its still not working
This question was solved.
View Solution.

This may work if you still have the recovery partition on the hard disk. I suggest that you try this first.
Source for Microsoft Windows Vista, Windows 7 & Windows 8 ISO images including links to required software and tutorials as generously provided by forum member AXSHUN JAXSUN
You can download the legal Windows 7 64-bit ISO image file and then create an install DVD. You could use the Microsoft DVD\USB download tool to create usb install media. You will need a 4 or 8 GB USB flashdrive to create the installer. I find the Microsoft DVD\USB download tool to be the most effective solution since a USB install is so much faster. You can have the installation done within about thirty minutes or so.
Use the license activation key that is on the Microsoft Windows COA to activate the installation.
You can download all required drivers from the web support portal for your notebook and install them. Install the chipset driver first and then audio and card reader drivers.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

XSERVE RAID Disk Failed to Recover After Reset...

Greetings,
I've got an PATA XSERVE RAID with 14x250GB Dries setup as RAID 5.
Last week event monitor reported that Disk 14 Reported An Error Command 0x35 ERROR 0x10 STATUS 0x51 LBA 0X3978B80.
Not having a spare Drive available, I ordered one and Reconditioned the Raid Using the RAID Admin Tool. 3 days later it reported all as well. This morning my new ADM arrived and before I could replace Drive 14, it started generating basically the same Error.
So I swapped in the New Drive, and it began to rebuild, now here's the kicker...
After a few minutes it started giving me this ERROR:
DISK 14 FAILED TO RECOVER AFTER RESET. RETRYING
then...
DATA WAS LOST DURING A REBUILD.
It continued to repeat these messages until it Finally reported:
DISK 14 OFFLINE
So, I thought it must be a bad Drive, So I figured let me kill 2 birds with 1 stone and swap out a drive I had working fine in an XSERVE. So I ejected the new drive from the XSERVE RAID and Replaced it directly with the Drive from the XSERVE (Also 250GB) And...
It did the Same exact thing, same errors, etc.
So what's going on?
RAID ADMIN reports all Components OK
Any help is appreciated.
Thanks
LJS

OK, So replying to my own issues here...
So I've replaced the Lower Controller and updated the firmware on that Controller.
The I ejected disk 14, waited a minute or 2, then re-inserted the Disk, then made it available for use.
It attempted to add to the existing RAID and the errors started all over again (See 1st post)
So apparently it wasn't the controller.
So I figured it must be the RAID Set itself, so to be sure, I swapped Drive 8 with Drive 14.
Deleted the ARRAY and Re-Created it, it's building now and Now Drive 8 is offline, So it would appear to be the drive, but I already replaced it with a known working drive, a new one from Apple, and then one directly from my XServe (See 1st post)
So I'm just baffled at this point.
LJS

HP ProBook 4530s Recovery Issue.

Hello Dear, Sir/Madam,
                                          Recently I bought HP ProBook 4530s Laptop and I found there is a HP_RECOVERY Partition Disk and HP_TOOLS Partition Disk. with the Specifications detail's.
Windows Edition:
Windows 7 Home Premium
Copyright © 2009 Microsoft Corporation. All rights reserved.
System:
Manufacture:                                  Hewlett-Packard
Model:                                             HP ProBook 4530s
Processor:                                     Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz 2.10 GHz
Installed memory (RAM):            4.00 GB
System type:                                  64-bit Operating System
Now please read me becarefully, when I start my laptop and connected with the internet service then my laptop wants some updating of the softwares when its done after that I can't find the F11 Function that the Function of recover the Recovery Disk and I lost it. There is main problem my partition shows the dynamic type and its like my recovery function has been hidden. and sorry to say your HP Support Assistant Software is not good its all happend about the HP Support Assistant and some updating your application which was on laptop package. Please do some thing for your customer's. and now i want my recovery function back. I shall be very thankful to you.
WAITING FOR YOUR REPLY.

Not sure how got changed to dynamic, open disk management and tell me how many partitions are on the hard drive,

HP ProBook 4530s won't power up

Hi, When I power up the HP ProBook 4530s the power button lights up but the display doesn't come on. It stays that way untilI power the notebook down (nothing is displayed whatover). The battery is in useless condition and the notebook runs on AC power only. Recently (two weeks before the post) I received the error "The User Profile Service failed the logon. User profile cannot be loaded” error message in Windows 7 and fixed it by booting the computer in safe mode and fixing the registry entries. I can see that the USB port receives power and both the cooling fans (internal and external) are functioning when I power up. Would be deeply gratified if you can help me sort this out. Thanks,Rajasekar Vijayaraghavan

Hello Amishware,
Your Probook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forums
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Igdpmd64.sys BSOD on HP ProBook 4530s Windows 7 64-bit

I used my HP ProBook 4530s with Windows 7 64-bit and Internet Explorer 8 (IE8) installed since 2011 with no issues.
Recently I updated Windows to SP1 and IE10. All works well except one thing.
When I run IE10, open few tabs and hoover my mouse over IE10 icon so that it shows the half-transparent small windows my PC crashes.
It shows blue screen with PAGE_FAULT_IN_NONPAGED_AREA message caused by igdpmd64.sys driver.
1) I found at HP forum the post "igdpmd64.sys BSOD on HP Envy14t".
I followed the recommendation to uninstall KB2670838.
However after rebooting PC the IE10 disappeared and IE8 came back to life.
I updated then Windows trying to block the KB2670838 installation but it was impossible since KB2670838 was not shown at the list but somehow "installed in the background".
So I was back to the point "all works well except one thing".
2) I found another forum post which recommended to upgrade the igdpmd64.sys driver.
I went to: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5060881&swLangOid=8&swEnvOid=4058
Chose: Drivers - Graphics (3)
Downloaded the newest Intel Graphics Kernel Mode Driver 8.15.10.2559 from 2012-02-22
However during the installation process I received a message (2a):
"This computer does not meet the minimum requirements for installing the software".
I called HP support who advised to install the previous version of the driver.
I did it but received the same message (2a)
I called HP support again who advised to install the driver from the Intel page.
3) I went to: https://downloadcenter.intel.com/search?keyword=Intel%c2%ae+Q45+Express+Chipset
Downloaded: Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe)
graphics driver version 15.17.19.64.2869 (8.15.10.2869) for Intel® integrated graphics.
However during the installation process I received a message (2a).
I have no more ideas. Could anybody help me please ?
Best Regards,
Sylwek
This question was solved.
View Solution.

I know it's weird that I reply to myself.
HP support advised me to install the ATI Video Driver and Control Panel
at:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060881&swItemId=ob_101995_1&swEnvOid=405...
It helped :-)
Thank you HP support Poland

CD-ROM opens by itself \ probook 4530s

I have a probook 4530s and after updating windows to windows 8.1 the CD- ROM keeps opening by itself . I scanned my computer for viruses and malware and it's free

Hi @6oma
Your ProBook 4530s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP ProBook 4530s orange blinking led, won't recognise the power cord

Hello!
yestarday I tried to open my laptop but it didn't start. i thought that maybe the battery was empty so i plugged the power cord, but nothing happened.
then I noticed the led near the power cord blinking orange. After a fast googling i came to this thread ( http://h30434.www3.hp.com/t5/Notebook-Hardware/charging-light-blinking-problem-with-hp-probook-4530s... )
using the 8-step guide I managed to boot the laptop just to realise that it won't detect the power cord!
It was really strange, because when I noticed this, my battery was already at 2%!
I shut down the laptop, and tried to open it without the battery, it booted normally, but it still can't detect that the power cord is plugged in!!!!!
On the other thread some mentioned to update the bios, but in my case where it can't detect the power cord, that's impossible, because the procedure requires the laptop to be plugged in.
Now the laptop won't start normally, I have to keep the power button pressed for 40 secs and then plug the power cord. In addition it won't work only with battery, and that is my biggest problem!!
What should I do now?

Hello @sakisg4 ,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP ProBook 4530s is a commercial product. You can do this here Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE
The support page for your product may be helpful in the meantime: HP ProBook 4530s.
I hope this helps!
Thank you for posting on the HP Forums.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP ProBook 4530s USB 3.0 driver failure

Hi,
I have a ProBook 4530s (pn:A1D18EA#AKC) with Win7 x64 English version. There is a renesas USB 3.0 Host controller built in.
When I install the device driver it works correctly but when I close the lid of laptop and turn it back the HW stops working and the "This device cannot start. (Code 10)" error appears in device status under device manager. When I uninstall the driver, reinstall, reboot then it works until the first sleep. Hibernating turned off. I tried many drivers without success.
If i disable the device under device manager and re-enable it it solves the problem but it is not normal. It is seriously annoying me.
At this time the driver information is this:
Renesas Electronics
2011.10.25.
2.1.28.0
Microsoft Windows Hardware Compatibility Publisher
There is a Microsoft Virtual WiFi Miniport Adapter in device manager without driver.
It displays a "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" message. What is this hardware and where can I found a driver?
Thanks

Here are the device manager after powerup from sleep or from shutdown:

HP ProBook 4530s AUDIO PROBLEM WIN 8.1

Hello. I have HP Probook 4530s. After I installed Windows 8.1 update 1 the sound driver stopped working properly. When I want to play some music, video or even system sounds, sound appears after 1-2 minutes. At that time HDD usage is 100% cause of windows audio device graph isolation. I’ve installed that IDT High Definition (HD) Audio Driver from HP’s driver support site, but that’s not working. As I see in device manager driver’s release date is 24.10.2012. I think, it’s too old for Windows 8.1. Can you help me? Is there any other newer version of that sound driver?

Hi,
Please using Device Manager to uninstall the existing driver and try the following driver:
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5060881&swLangOid=8&swEnvOid=4158
(18 Nov 2013)
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Probook 4530s A7K05UT No Stickers

Hello, I purchased this Probook 4530s back in August from TigerDirect. I recently decided to get my cheap upgrade to Windows 8 and noticed I have no Windows 7 product key sticker or S/N sticker on the bottom of my laptop. Was this common for these laptops? Is the Product key sticker located on something else? Thanks, Joe

Dear Users, I am another HP Probook 4530s user from Istanbul, Turkey. I have checked my computer to find product key. I have looked inside after move the battery but there is no any product key or something like that. Could you help me to find it? Best Regards,FE

WLAN Card Issue Probook 4530s

I hope you all can help with an issue I am having. I do IT support for a school that ordered a ton of HP Probook 4530s laptops.
One of them has developed an issue. The user said that one day she had wifi and the next she simply didnt. I have ran every hardware and software test known to man. I have tried resetting the bios, I have tried un and reinstalling the drivers and the HP connection utility, I have tried EVERYTHING.
The wireless device simply does not show up. Not as disabled, not even in device manager.
I tried replacing it with the same model adapter and nothing changes.
I tried replacing it with a different model adapter. After that, when I started the computer and an HP error message popped up that said something like "The adapter you have installed is not supported by this computer." I would press enter (I think) to continue and then it would start like normal. Once it started, Windows didn't recognize that device. Not as unknown hardware or anything else.
Does this mean a bad motherboard? I just don't understand how the BIOS picked it up the replacement as an incompatible device but Windows wouldn't recognize it.
Anybody have any suggestions?
Computer is running Windows 7 Pro x64 and is joined onto a domain.

Hi:
You can only install a supported wireless card listed in the service manual and it must have the HP Part number on it or it will not work.
The only suggestion I can offer is to make sure you have the connection manager software installed and see if you can turn the card on using that software.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...
I assume it is not something simple like the user inadvertently turned off the wireless button as shown in the illustration in chapter 2 on page 11, and identified on page 12?
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03054480/c03054480.pdf
Paul

Problem creating Recovery Discs with HP Probook 4530s Notebook PC.

I have a HP ProBook 4530s Notebook computer my daughter gave me. It is 5 months out of warranty. I had to recover it using Recovery Manager and the recovery partition. The OS is W7 Home Premium 64 bit.
An HP support document says that I can create Windows 7 recovery discs using DVD-R media. It says to click Start, then All Programs, then Recovery Manager.
The problem is there is no Recovery Manager in All Programs. I want to create recovery discs instead of relying on the recovery partition.
I called HP and they had no explanation. I asked them if the instructions were wrong or were they right but for some reason Recovery Manager was missing from All Programs. All they could tell me is to recover it using the recovery partition by restarting the computer and then pushing F11 for the Recovery Manager. That works to recover the computer but NOT to create recovery discs.
Is there any way to create Recovery discs?

Hi
Not without the recovery manager, which is not included on every HP business notebook.
My HP Elitebook 6930p came with a recovery partition but no recovery disks, recovery manager program to make recovery disks.
And it cannot be downloaded.
If you live in the USA, call HP at this number, 1-800-334-5144 and order a set of recovery disks.
You will need to provide the model number and serial number to the customer support rep.
Since the notebook is out of warranty, there will be a charge of $10 for the set of recovery disks.

Failed to recover HP Probook 4530 after Macafee endpoint encryption fatal error

Similar Messages

Maybe you are looking for