Failed to restore iPod touch (Error code 9)

Few days after upgarding my iPod touch to iOS 5, I got a message on the iPod saying I need to connect to iTunes.
After connecting to teh iPod to the PC, the iTunes says I need to restore the device.
I tried to restore few times with no success - each time the follwoing message is displayed:
"The iPod could not be restored. An unkown error occured (9)".
How can I restore the iPod back to normal operation ?
Roy

Try this, copied from Update and restore error messages on iPhone and iPod touch
Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

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