Failed to sync user with identity native://nvid=9236b494f1ddf8ca:-7297b89f:

Hi,
I have created a native user in hyperion share services 11.1..2.1 and provisioned him as a planner for one planning application.The issue is getting errors when i am giving access to dimension members in planning application.
Below are the errors:
1)failed adding users and groups
2)Failed to sync user with identity native://nvid=9236b494f1ddf8ca:-7297b89f:132610f37e3:-7e0f?USER with user provisioning. Check Planning log for details
Regards,
Ra

Hi,
I have seen this though maybe not in the same context, I will describe what I saw..
Migrated planning database, updated sid for native users...
1 native was fine logging into the planning app, the other user got "Failed to sync with user provisioning. Check Planning log for details"
The sid was correct so it wasn't a problem on the planning side, what I did notice was in the EAS console the user did not exist, usually when you first log into planning it will check if the users exists in essbase, if they don't then it adds the user as a planning user to essbase.
What I did was add the user in HSS as having essbase server access, then refreshed security in EAS, the user now appeared in EAS as an essbase user.
Then tried to log into planning and suddenly the user could connect with no problems.
So then I removed the essbase server access for the user in HSS and refreshed security in EAS, the user was gone, tried to log into planning and logged in with no problems.. Migrated identities in Planning.... Back in EAS the user was now in there as a Planning user...
I don't know if this the same problem but you could try playing around with the essbase security and see what happens.
Cheers
John

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    Thanks,
    mady

    Hi,
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