Failed to sync with user provisioning 9.3.3

Hello,
I have a new twist on a common error. We have two Planning applications. We copied one from prod to dev, but during the duration of this, I had to change my password. Now I can sign onto one planning application, but not the one we refreshed, due to the "Failed to sync with user provisioning" error. I can sign onto EAS Console and Shared Services.
Can you please tell me what I have to do to resync this Planning application, and instructions on how to do this? I have access to the admin account and database tables if required. This is version 9.3.3.
Thank you,

Hello John,
I am logging in with my user id, which is an administrator, but not the "admin" account. I am unfamiliar with the term application owner, but I expect it is the "admin" account. We use single server sign on, so my network username and password are the Hyperion/Essbase username and password.
I think the problem is, between the time we copied the application from production and copied it to development, I changed my password.
I looked in the hsp_users table, and it does not have usernames. Is there a way to associate the user_id with a username to find out which one is mine?
I would copy the SID value from the working to the non-working one. I understand that part.
Thank you,

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