Failed to update Photoshop CC and After Effects CC
Failed to update Photoshop CC and After Effects CC what to do?
Your first response was not visible Macrosdevelop. I would recommend you choose the option to View the Full Discussion and respond within the browser. What error message do you receive specifically? What update are you trying to apply?
Similar Messages
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I need to update illustrator, flash and after effects and I keep getting the same error 49 over and over. Please help thanks!
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088 -
I am out of ideas here. I had several program installed for months with no issues. Every update was fine. I haven't moved any installations or changed configurations, etc. I have probably a dozen CC apps installed or more.
Then out of nowhere, I start getting an error U44M1P34 when trying to update Premiere Pro. After Effects updates give me a similar error.
1. Tried uninstalling these apps, then restarting, then installing again, but no luck. It tells me that installation was successful, but an update failed.
2. I tried clearing all temp files, etc. No luck.
3. I uninstalled EVERYTHING Adobe related on my computer. Restarted. Ran the Cleaner tool as admin. Restarted. Installed Creative Cloud then tried to install Premiere Pro. Same problem.
So after all that, including putting my work on hold so I can uninstall everything from my machine and try all this junk, it still gives me an error. I can't update those two programs, and maybe more(hard to say since some programs haven't had updates since this started, so it might be worse than just those two).
I was able to install programs like Fireworks and Muse without issue since these problems started.
I've pretty much read every post of every thread where this error message is at. I've looked at my log files, but don't see anything fatal(please tell me what I'm supposed to be looking for as the instructions given are vague at best).
I just need to get this stuff installed and updated. Any ideas? Since I've literally removed Adobe's presence from my computer, then started from scratch, what else is there to try? I haven't moved ANYTHING to another drive or partition. Everything is in the same place it was since 10 months ago when I started CC.
I'm running Windows 8.1 Update 1 64-bit. 16GB RAM, hundreds of GB of HD space remaining. Geforce GTX760m (also have the Intel 4600 integrated graphics, for whatever that's worth).
I've run both PP and AE just fine, and they even run fine without the update. But I WANT to update them.
Ideas or thoughts are appreciated. Thanks.
BrentWell, the Adobe rep hasn't called me yet.
The good news though is that it's no longer an issue. Since the 2014 versions of the Adobe CC apps were released today, I was able to install/update just fine. So it was something with the previous update that was broken, or something like that.
FWIW, the new 2014 editions are fantastic so far. Some great improvements that I'm happy with. I just wonder whether this update issue will rear it's ugly head again with a later revision?
Time will tell. Thanks for the help regardless!
Brent -
Photoshop CC and After Effects CC: "Update failed"
I get "Error 49" when I try to update CC. CC(2014) works fine though.
What to do?Hi Tony,
Please check the KB : Error downloading Creative Cloud applications
Are you using any Antivirus software?
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing the updates and check.
Regards,
Rave -
Update Failed when updating Photoshop, Illustrator and Indesign
The Learn More isn't very helpful. I get a message saying its an error U44M1I216 after trying to update the 3 apps and it says to contact customer support.
Update Failure what specific error messages are you able to discover in the update installation logs? You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
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I've tried to find online but I couldn't find it.
Windows key+tab will switch between open programs.
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Photoshop cs4 and cs5 and after effects 7.0
Hello my name is mel
My question ! I'm working with photoshop cs4 and after effects 7.0 building a web page and this going to be my first page . I got the header in and the footer also,
the main body is going to be this avi file. after effect project that I want to run when the page opens. I want to slice up and send to DW for coding . my question is how do you slice this page up and transport it to DW.cs5 and do you have to code the avi in html and css to run when the page is open. Because as now when you run the avi in photoshop nothing elese on the page works , just the avi runs when you turn off the avi then every thing is back normal .to run the avi you have go to the video part of psd and click on the start button . any idea or any suggestion how to proceded would help
thanks
mel
[email protected]we were told in design school to use ps to design your site then transport to DW to code??
Maybe I misunderstood you.... You do the graphics in PS, that's of course what everyone does and then you code in DW, but by all means, you do not operate on the atrocious code Save for Web would spit out from PS. Trying to fix it is more trouble than starting with a blank page in DW and inserting the background and otehr images manually. And you definitely misunderstand "animation" vs. "video" After Effects is just a means to turn animation into video just as Flash is a means of creating dynamically rendered animation or interactive content. Both have their uses, but without knowing what kind of animation or video you actually need to produce, this is going nowhere. It may turn out that all you need is an animated GIF, after all... Furthermore your AE 7 is dated and does not output good H.264 or FLV directly compared to more recent versions, so this opens up yet anotehr can of worms when it comes to producing good quality web video at small file sizes... In any case, you still require a lot of reading. Too complex a topic for which nobody can provide a tippy-toe tutorial and without understanding even some basic concepts, the most beautifully designed PS grafik will end up being nothing more than a useless lump of pixels on a web server...
Mylenium -
Im getting error 16 every time i use photoshop and after effects plz any suggestions ?
i have downloaded photoshop cs6 and after effects cs6 they worked properly and now they both give me error 16 when i try to open them
This thread from the Adobe After Effects Forum might be useful, especially some of the links, plus Replies near the end: http://forums.adobe.com/message/4299880
Good luck,
Hunt -
Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air
Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 93
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
Avast Online Security
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
Destinations:
HD Hayra [Local]
Total size: 499.75 GB
Total number of backups: 3
Oldest backup: 2014-09-04 21:52:41 +0000
Last backup: 2015-01-18 03:21:42 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
31% com.avast.daemon
17% lsregister
5% identityservicesd
3% WindowServer
2% coreservicesd
Top Processes by Memory: ℹ️
147 MB com.avast.daemon
103 MB Spotlight
77 MB Dropbox
73 MB ocspd
60 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
352 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
628 MB Wired RAM
1.96 GB Page-ins
12 KB Page-outs
Diagnostics Information: ℹ️
Apr 19, 2015, 04:27:45 PM Self test - passed
Apr 19, 2015, 02:41:40 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
Apr 17, 2015, 12:00:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
Apr 16, 2015, 11:59:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
Apr 16, 2015, 11:01:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
Apr 16, 2015, 09:39:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras hHi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
Can I use my current CS6 Photoshop and After Effects plug-ins if I join the Creative Cloud?
I am interested in getting a Creative Cloud membership but am wondering if I will still have access to all of my CS6 plug-ins for Photoshop and After Effects?
you can still use your cs6 versions along side the cc versions.
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After the update, Photoshop CC hangs after launch and can't be used. How do I fix this?
Please try to perform the steps given the following help article.
http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
If it does not worked then try to reset the preference of Photoshop CC application.
Please check http://helpx.adobe.com/photoshop/kb/preference-file-functions-names-locations.html in order to reset Photoshop preferences. -
How do I download Photoshop and after effects on Vista?
Hi, I have Windows Vista , and I want to download Photoshop and After effects, but the latest version is not supportable on Vista, what should i do?
Thanks for your helpOk, thanks for the answer, I was considering getting a new PC any ways
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Dynamic Link with Encore, Photoshop, and After Effects
Intention 1: Im using Photoshop CS5 (PS5) & After Effects CS5 (AE5) to create a DVD menu for Encore CS5 (EN5). I used the 'Film & Video' preset in PS5 to make a standard HD 1440 x 1080px image size; which looks the same in AE5. My problem is in PS5 the 'Pixel Aspect Ratio Correction' size is the size i want the universal size to be. Its a more stretched version which looks better to me, but may not work well with HD monitors (as this DVD will be played on a 17" laptop).
Question 1: Is there any way to have AE5 recognize the 'pixel aspect ratio correction' from PS5 and make the composition settings that size in AE5?
```
Question 2: What are standard sizes for computer monitors that would work welll mostly with the Dynamic Link in AE5 and EN5 working with PS5?Yes, it can be very confusing. With CS5, however, as long as you keep it all the same, it doesn't require setting. But you do need to understand it.
Just start with the help page:
http://help.adobe.com/en_US/AfterEffects/9.0/WS3878526689cb91655866c1103906c6dea-7f3aa.htm l
FYI, you may have seen these, but if not, help re Encore menus using AE:
From Encore help:
http://help.adobe.com/en_US/encore/cs/using/WSA5513911-0AD1-440c-BDAD-2E0E806B425E.html
From AE help
http://help.adobe.com/en_US/aftereffects/cs/using/WS3878526689cb91655866c1103906c6dea-7e45 a.html -
Hi, I have a CC Photoshop membership that I pay $9.99/month for. I'd like to upgrade to include Premiere and After Effects in my membership, but the only option it gives me is to purchase the full creative cloud membership (which I am happy to do) and pay a one-time payment of $600 or so (which I can't afford). Is there any way I can pay this in the same way I've been paying for my CC Photoshop membership - month-by-month? Thanks!
Hi Matt
I've processed the switch. Please sign out from the CC desktop app and sign in again to activate the new plan - Sign out, Sign in | Creative Cloud Desktop app
You will be charged A$49.99 today for the new plan and receive a refund for A$8.06 for the unused days on the original plan. You will then be billed on the 3rd of each month going forward.
Please let me know if you have further questions and thanks for upgrading today!
Regards
Bev -
Hi,
As I said, recent graduate. Not a lot of disposable income. I require Photoshop and After Effects to progress in my career. What's the best way to get these two programs with creative cloud?
Thanks!
EllieThere is a special photographers plan, and then buy a single item subscription for After Effects
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
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