Failed to update software

About once a week we get a message wehn we turn on the tv that there is a software update available.  The message on the screen has options to update or cancel.  My remote will not let me do either.  Thankfully the update disappears after a few minutes so I can see the screen.  What is going on?  What can I do to update the software?  Can I do it manually or can I opt to an automatic update?

This is most likely a message from your TV, not Verizon (check your TV manual for on-screen messages).  Verizon pushes their updates to all subscribers in an area (VHO) at once.  And no you can't optr out since their software has to be uniform across the area or lots of things wouldn't work.
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