Failed updates in CS4 Web Premium (Snow Leopard)

From what I've read, this is probably a problem with Snow Leopard, but I haven't found a solution. Every time Adobe updater runs, the following programs fail to update:
Adobe CSI CS4 1.0.1
Adobe Soundbooth CS4 2.0.1
Adobe Version Cue CS4 Server 4.0.1
It's getting really annoying and I want to fix it.
Thanks in advance,
Julian

Hi, I was able to find the answer at http://greenbeast.wordpress.com/2009/09/21/problem-solved-snow-leopard-and-cs4-updates/.
To access the hidden folder Go to Finder, press Command-Shift-G
Type or paste the following text: /Applications/.AdobePatchFiles/ and hitReturn or Enter
You now see the contents of the folder. Delete the contents.
Run application Adobe Updater again.
Hope this helps others with this issue.
Julian

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CS4 Web Premium & Snow Leopard?

I'm a brand new mac user and just ordered CS4 Web Premium to learn web & graphic design. I currently have OS X 10.5.8 on my late-2008 MacBook Pro, and was wondering if I should install the upgrade to Snow Leopard before or after I install CS4 WP, on not upgrade to SL at all? I've read mixed reviews on different sites about compatibility issues. I'm in no rush to upgrade to SL, unless somebody here suggests that it's a good idea to do so.

In case anybody else stumbles across this thread like I did. I did eventually solve the problem. The tech support guy at Adobe was useless, even though I told him that I had re-installed twice and once re-installed Snow Leopard, he had me run the Adobe Cleaning Utility thing. Two hours of re-installing (for the third time) and another 700MB of updates (from my precious download quota) and I was exactly back to where I started.
Then when the updates for Version Cue and Adobe Drive failed to work it got me to thinking. Looking at the box it states that Java is needed for Version Cue Server. That being a unique requirement and the update for that particular program failing, sent me on the search. I eventually found the directory containing Version Cue Server and moved it. I next planned to restart but I didn't have to---the instant I moved the directory my CPU usage plummeted from 60% to 1%.
I've been working on this for days and all I had to do was issue the command.
mv /Library/Application\ Support/Adobe/Adobe\ Version\ Cue\ CS4/Server ~/Disabled
*sigh*
David.

Where can I find updates for CS4 Web Premium?

Where can I find updates for CS4 Web Premium?
I've tried to update in the Help menu.

Which specific updates are you looking for?

Adobe CS4 Web Premium - Adobe updater "there are no updates available at this time"

I have done a clean install of Adobe CS4 Web Premium via the orginal DVD media.
Straight after I go to adobe updater to update the products, but it just says "there are no updates available at this time."
at First I thought this might be mcafee hips polcy stopping the update from going through, but I have fixed this now, but still I get the same message.
I have also ensured my windows firewall is off, so its not that causing the issue.
Any help, muchly appriciated.

you can download updates directly via links here, http://www.adobe.com/downloads/updates/

Error 150:30 CS4 Web premium - Yosemite upgrade

I'm trying to recover from a Yosemite upgrade failure on my MacBook Pro. I used the Migration Assistant app to restore my Applications folder. When I launch any product from the suite, I get Error 150:30. I can't use the installer disk for CS4 Web Premium. I've attempted downloading it from the support site several times and it always fails. When I attempt to relaunch download in Safari, I get a message that I don't have permission to download the CS4 Web Premium installer.

Michael,
Thanks for the reply. I'm not running Yosemite. I'm still running Mavericks 10.9.5. CS4 worked fine in it. I'll try the cleaner and attempt another download.
Aaron
UPDATE: CS4 Installer doesn't work on Mavericks, although the apps were running before the failed Yosemite update. I've downloaded the installer but it doesn't launch. It behaves like a folder, showing the installer contents. Here is a screen shot.
UPDATE 2: The support reply was NOT helpful and didn't solve my problem. I'm not running Yosemite, if this post was read correctly.
I've downloaded CS4 Web Premium several times and it still doesn't work on 10.9.5.

No Acrobat Pro 9 in CS4 Web Premium?

I purchased an upgrade from Studio 8 to CS4 Web Premium via the Adobe Store and downloaded all of the files listed on the download page. When I was done running all of the install programs, which included some add-on fonts and other stuff, I could not find Acrobat Pro 9. After reviewing all of the documentation and searching the KB and forums, I initiated a chat but the agent claimed that he couldn't access those records and told me to call the 800 number. I called but after listening to crummy music for 15 minutes, I hung up. Next, I submitted a Customer Service ticket. The ticket has sat there for 3 days with no response. I've posted a comment each day voicing my frustration, to no avail. Not getting any help, I downloaded Acrobat Pro 9 Pro Trial Edition and installed it, only to find out that my serial number didn't work on that installation of Acrobat Pro. Today I called the 800 number again and got through to a human. Maybe it was a language barrier but I had to repeat everything 3 times and then she would tell me to do something that I just told her I had already done. Finally I was transferred to someone I could understand and who could understand me. I also learned that no Acrobat Pro 9 install except the one with the suite would work so I removed Acrobat 9 Pro Trial Edition. Finally, after many questions and checking everything we could think of, he suggested trying the installer again to see if Acrobat 9 Pro was listed as one of the programs in the suite but just didn't get installed. I found no Acrobat 9 Pro on the list of available software listed on the installer screen. I have updated that second ticket which was started by the final person I spoke to and I sit here waiting. I want my software and want someone to tell me how to obtain the product I paid for! With so many companies finally taking an interest in customer service and support, Adobe sure doesn't seem to be following that trend. This is one of the worst support experiences that I have had for a long time. Granted, I only interact with support systems occasionally but even so... I love the note saying the "We would love to hear from you" but the only method to contact them is by phone. How many people are going to wait for such a long time just to tell someone that they provide poor customer service?

Why don't you call support again and ask if you can have a copy of the discs with your serial number? I don't know if there is a small fee but I prefer to have discs than a download. Then you can try reinstalling.

CS4 Web Premium (Student Ed) Online Install - Setup.exe does nothing

I purchased and then downloaded CS4 Web Premium Student Edition. The first download was corrupted (due to an internet failure midway) so I erased and re-downloaded. The files extracted without issue under the new download. However, whenever I attempt to install by clicking Setup.exe, nothing happens. The cursor changes into the "hourglass" as if the system is processing something, then it changes back to the normal cursor -- and nothing happens. No processes are available in the Task Manager, either.
Following advice I've found scattered across forums all over the web, I have removed every Adobe software previously installed using Control Panel (Acrobat, Reader, PsE, PrE, & a trial Illustrator), disabled User Account Control, disabled antivirus/firewall software, ran Setup "as administator", tried Safe Mode, and restarted the computer several times. None of these methods produced any change in outcome whatsoever.
I am running HP Touchsmart tx2z, less than a month old and running like a charm, with the following specs:
Genuine Windows Vista Home Premium with Service Pack 1 (64-bit) *I download all available updates
AMD Turion(TM) X2 Ultra Dual-Core Mobile Processor ZM-87 (2.4GHz, 2MB L2 Cache)
8GB DDR2 System Memory (2 Dimm)
500GB 5400RPM SATA Hard Drive
ATI Radeon(TM) HD 3200 Graphics with 64MB Display Cache Memory
Devoid of other advice, I will try reseting my system to factory defaults. However, I dread re-downloading the 4GB file (an 8 hour process), reconfiguring my system, backing all of my files up elsewhere, and reinstalling all other new software -- so any ideas are appreciated.

extra information,
when i run setup for premiere CS4 and open the setup in windows task the size is the same as the setup folder.
when i run setup for web premium CS4 and lopen the setup in windows task the size is 0,0 mb.
think this is the reason why the setup wont start.
hope this extra information is of any use

CS4 Web premium prices

I have moved this from the newgrounds forums since no one
knew what I was talking about. Sorry if this is in the wrong fourm,
there was no general/ Web premium forum, just individual product
forums.
I want CS4 Web Premium for christmas, and I am allowed
£200 (I will pay the rest myself) I currently have studio 8
educational version. (the one with flash, drewmweaver, fireworks,
and contribute) So I wanted an upgrade. I looked at the upgrade
options and noticed that since I have studio 8 I can upgrade to web
premium CS4 for $599, but I don't know if I could do this since its
the educational version and I want the full version. Also, I
noticed (I live in the UK by the way) That from the US store its
$599 which is £372 (it was £350 last time I checked, but
never mind that) and from the UK store it is about £540, so I
was wondering why this is and if I could order it from the US and
get it shipped over. So basically, I want to know what the cheapest
way of getting an upgrade from Macromedia Studio 8 Education
Version to Adobe CS4 Web Premium, and weather I could get it from
the us for cheaper and have it shipped or not. This whole lot has
got me really confused.

It is not true that you can't use the US version in the UK.
Your computer will not explode. Alarms will not sound.
I live outside the USA and can confirm that Adobe's prices
are ridiculous and unjustifiable to overseas customers. They can't
even use shipping costs as an excuse (as my local Adobe distributor
does), since even the download versions are overpriced outside the
USA.
Adobe will not ship outside the USA, and neither will some
retailers like Amazon. But if you do a Google Shopping search you
will find several legitimate, official online retailers who will
sell you the software at US discounted prices and ship overseas. I
always do it this way, and it saves me hundreds of dollars. The
only disadvantage is that Adobe in the UK will not give you phone
support if you have a USA serial number.
As to whether an upgrade using a US serial number will fail
if the older version is a UK serial number, this is not an issue.
If it doesn't work, then you get on the phone to (local UK) Adobe
technical support and they should help you with an authorization
code to get the upgrade to work.
Happened to me with CS2. I called Adobe support. They never
once questioned which country I bought the programs in. And why
should they care? How do they know whether I bought the program
while on holiday in the USA, or whether I moved overseas and
brought my computer with me?
I'm hoping for Adobe to wise up and join other major software
vendors; Sony comes to mind: I use Acid Pro to produce soundtracks
for my Flash movies. I order directly from Sony USA (Acid Pro is
made in the US, not Japan), and the price is the same no matter
where in the world you are. They charge extra for shipping, that's
all (only US$20).
Meanwhile, buy from a legitimate online vendor (NOT eBay
vendors; most of those are bootlegs). There is nothing remotely
illegal about it.

Install demo of CS4 Web Premium-Photoshop Installs 64 bit and x86 versions but 64 bit does not work

Just installed the CS4 Web Premium demo onto a brand new 64 bit i7 processor with Windows Seven Home Premium machine with 9gb memory. The install seems to be fine except it installed a 64 bit version as well as x86 version into different folders. The x86 version works fine but the 64 bit version does not.
Every time I try to open a file using "Open With' I get the following message "The application was unable to start correctly (0xc000007b). Click OK to close the application."
First of all why does it install both versions and why does it try to open everything in the 64bit version even after specifically telling it to open in the x86 version (even after setting the default file association to the x86 version.
I would of course like to use the 64 bit veriosn but if it not going to work. I'll use the 32 bit version. I just wantto be able to right click my mouse and be able to "Open With". I can open Photoshop 32 bit and open the file that way but it is a pain to do that way.
Any help would be appreciated

Both are installed to allow you to use 32 bit plugins. As for the problem, you'll get far more attention in the Photoshop forum.
Bob

How to upgrade multiple CS4 WEB Premium to multiple Creative Cloud using the same Adobe account?

Hi all!
Sorry for my english speaking...
On my company Adobe Account I registred three Adobe CS4 Web Premium, that I use in my company on three different PC's.
Now I would to upgrade my three Adobe CS4 Web Premium buying three Creative Cloud subscriptions with the special discount that I find on https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US .
So I registred three orders of Creative Cound subscriptions on my Adobe Account, but today I got a e-mail from Adobe that says that Adobe refuses two of my orders because only one Creative Cloud subscription is admissible for each Adobe Account that has at least one Adobe product serial number registred.
How can I solve this issue? Must I split my three Adobe CS4 Web Premium on three different Adobe IDs? Can I do it?
Many thanks,
Walter

Hi Carol,
many many thanks for your quick reply!
In other words I must pay a 61$/mo subscription instead the 36$/mo subscriptions for 2 of 3 users, isnt it?
But in this way I will spend about 600$ more for the first year.
I always buyed genuine Adobe products, it is demralizing to spend 600$ only because a multiple-subscription restriction fot those that registred all the products per Adobe ID...
Other solutions?
Walter

How do I install the Content DVD in CS4 Web Premium?

I can't find anything about this on the forum. Sorry if it has been asked before (I know it's a very basic question), but can anyone tell me how I install the Content DVD in CS4 Web Premium, please? This is the DVD that contains the PDF manuals, Fonts and samples / tutorials for Fireworks and Photoshop.
The first two DVDs (Application 1 and 2) installed automatically, and then went straight to the Registration page without prompting me to insert any further DVDs. All of the software from the first two DVDs seems to have installed correctly.
However, when I insert the third DVD (Content), it will not auto-run. I see ut contains an "autorun.inf" file that references a program called "autoplay.exe", but the latter isn't present on the DVD. Could this be the problem?
I would be grateful for any suggestions.

Cutomer support on this issue is attrocious.
Here is what I asked them:
"Can you please tell me how to install the Content DVD in CS4 Web Premium? This is the DVD that contains the PDF manuals, Fonts and s
amples / tutorials for Fireworks and Photoshop.
The first two DVDs (Application 1 and 2) installed automatically, and then went straight to the Registration page without prompting
me to insert any further DVDs. All of the software from the Application 1 and 2 DVDs seems to have installed correctly.
However, when I insert the third DVD (Content), it will not auto-run. Browsing the DVD, I see that it contains an "autorun.inf" file
that references a program called "autoplay.exe", but the latter isn't present on the DVD. Could this be the problem?
I would be grateful for any suggestions."
This is their reply:
"Hello ????????
Thanks for contacting Adobe's Support, My name is ??????? and I am
responding to you in reference to your Web Request posted on 09/03/2009,
regarding you want to know install the Creative Suite Premium and its
related softwares . I am really thankful to you for showing interests in
our products.
I wants to inform you that you need to install the first disk then you
can install the second disk as per issue i wants to indorm you that if
you dont have the adobe reader then you cannot view the pdf file from
this .For that first af all you need to install the Creative Suite
Premium.If you have any confusions regarding this i would request you
please call to the techical support for this as it is supported by us on
phone as well.
Warm Regards
Adobe Support"
All very polite, but totally useless. They clearly haven't understood a word I said.

I have CS4 web Premium - I am trying to look at the Adobe Cloud option for the 2015 compable product. However...under my registered produst only Acrobate is listed...I also have the subject Adobe product. When I type in the serial # from the oriinal ad

I have CS4 Web Premium - I am trying to look at the Adobe Cloud options for the 2015 compatible products. However...under my registered products...only Acrobat is listed...I also have the CS$ Web Premium Adobe product. When I type in the serial # from the original Adobe CS 4 dvd's package I get a "product already registered"...but I can not find it's registration on any Adobe page and it doesn't show up under registered products on the Adobe Cloud page(s)
Since it's registered...how/where do I find this verification...
Thanks TRinAz
Message was edited by: Tim Rogers - spelling

You will have to contact support by web chat to figure out any such issues.
Mylenium

Flash will not install from CS4 Web Premium on XP

I installed CS4 Web Premium a while back and, since I do not do a lot of Flash development, I didn't realize right off that Flash CS4 did not install. However, I just tried to go back and install it from the DVD and it shows in the list but the box in front of it is uncheckable. The heading at the top says to check the boxes to install or reinstall the applications. Other programs such as Dreamweaver, Contribute, Acrobat, Illustrator, Photoshop, etc. can be checked but the box in front of Flash (and Soundbooth, etc.) are unresponsive. I do still have CS3 Web Premium on this machine which has Flash CS3 Professional and Flash CS3 Video Encoder as well as also still having Studio 8 and CS 2 with Flash 8 and Flash 8 Video encoder and InDesign CS2 & CS3, Visual Communicator, VlogIt, etc.. Do I need to remove any of those first? This machine is about 3 years old (Dell Optiplex GX620) running Win XP. I'm about to upgrade to a new machine in about a month that will be running Windows 7. So I will be doing a clean install of CS4 Web Premium then. But it would be nice to fix this so I can work on some Flash files before then. Any help would be appreciated. Thanks.

Hi, I'm assuming you are using the Manual Install. Did you already Uninstall any current Flash Player version?
If not, download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Then download and SAVE to your Desktop the Installer:
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Use the EXE Installer for Windows and Internet Explorer. Use the EXE Installer for the plugin based browsers
Then use the Administrator Account and CLOSE all browser Windows. Disable any instant messenger service from the system tray.
Run the Uninstaller and reboot(restart) your computer.
Then Run the Installer and reboot.
That message appears because the IE browser window is open.
Thanks,
eidnolb

DW CS4 crashes in Snow Leopard

Hi
Is it me or does DW CS4 just absolutely not work in SL 10.6.1 at all. Illustrator and Photoshop seem ok.
I have managed to get it to launch previously, but not today. Is it a known issue or should I de/re-install?
Any help is appreciated before I go through the painful re-installation process.
Crash log is attached.
Regards
Craig.

Snow Leopard and CS4 are not the best of friends.
I might also recommend you visit the Apple forums, although I have not looked this topic up on that site.
I use CS4, I am not that experienced, but I have problems daily with CS4 freezing in Snow Leopard.
This is no help I'm sure, but wanted to let you know it is not your hardware, but in my opinion a conflict between Snow Leopard and CS4, whomever is responsible.
Thank you,
Dan

Migration assistant update for Mac OS X Snow Leopard

Hello -- I downloaded SNOW LEOPARD successfully that past week. I did a software update as well afterwards.
Now in preparation for upgrading to LION OS X, I read an article that mentions one must make sure to have the MIGRATION ASSISTANT UPDATE for Mac OS X Snow Leopard installed. I am unsure if this was included in the software updates I performed. One would assume it would be there. BUT there is not a detailed listing of what these combination updates include. HOW can I tell if I have the desired version required to continue on to LION?
Another suggestion was for one to perform FIRST AID on the start up disk. It only says to select your Mac HD and then to "verify" ..... do they mean to VERIFY DISK or VERIFY DISK PERMISSIONS. I have on occasion performed a REPAIR DISK PERMISSIONS but not the others mentioned. I do not know what the difference is?
THANK YOU

I have the same console mesages repeating ad-nasium as you do. What is interesting is I do have the StartuoItems directory but it is empty. The problem I have is that the log-in window comes up as normal, but I can not type in it for about 5-8 seconds. This has started after the latest updates which you mention. Don't know if this issue is related or not. Have deleted the loginwindows and loginitems preferences to no effect.

Failed updates in CS4 Web Premium (Snow Leopard)

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