Failed updates with Nokia N82 or 6220 Classic? Sen...

A request from the Nokia Software Update team:
Dear Updaters
We monitor all updates and update failures and have noticed a higher number of failures when updating an Nokia N82 or Nokia 6220 Classic.
These products passed our own testing, so we would like to ask for your help. Last year, this exercise proved invaluable when Microsoft made a Vista patch, and users helped solve the issue. We hope that you can help us again now.
If you have recently had a software update failure with your Nokia N82 or Nokia 6220 Classic, please send us the following information:
1) Date/time of update.
2) Device IMEI or serial number (enter *#06# from the phone display, or copy the long number from the battery compartment label.)
3) Logs from C:\users\All Users\Nokia\Nokia Service Layer\A\Logs
4) adl_flash.log from your Temp folder (Goto Start > Run > Enter %temp% )
Send the files to [email protected]
The log files should not be more than a few hundred KB, and if there is any other information you wish to share with us, we welcome your feedback.
Many thanks for your continued help.
Warm regards
The Nokia Software Update team
Message Edited by vandelay on 15-Jan-2009 02:17 PM
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

if nsu bricks phones then nokia should completly take NSU off there site n stop people from updating. its a product from nokia that should be up to standards. im just saying when vista released they had problems with NSU and took there time to prepare a fix and now a year later that same problem exists on n82 n 6220c.
also look at how many users have had there phone go through recovery mode or blinking screen. nokia are so advance with there phones n they cant be bothered to implement FOTA in all there new nseries, eseries devices were this reduces the phone bricking as FOTA are little updates.
Nokia need to stop the NSU and prepare a ultimate fix for it. They make to many new applications and they cant even fix the problems that exist with there PC suite, Nokia Music Manager etc.
If you find my post useful then click on
Kudos!Nokia N96 (v20.050 / RM-247)
www.shaysoft.net | Competitions!

Similar Messages

Problems with software the update with Nokia 6233

Problems with software the update with Nokia 6233
Hello,
I have so far some-paints tries my software to update.
Each time the update procedure begins, sometime stands then on the telephone “test mode”.
On the computer wars I the reference in the update manager “connection to the telephone broken off” and wants the update to again start.
If I change my profile attitudes since that for example, then after a telephone restart again deleted.
What there can I make?
GreetingsMessage Edited by adisaily on 24-Aug-2007 09:03 AM

It sounds like your 5800 has the earpiece fault that was common with 5800's made before February.
You need to take it to a nokia care point for repair under warranty.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

After updating with Nokia Software Updater my E66 ...

After updating with Nokia Software Updater my E66 asks for Lock code. Please any body help me

If you are only interested in maps.. download the installer from here ...Click on 'Download' under Instructions and then again 'Download' ..

Problem with Nokia N82

Hi there , I have a Nokia n82 with firmware V20.0.062 , when i go to nokia update webpage it said that there is update for my divice to 30.0.019 and i want to update it but when i connected it to PC and use nokia updater it said the latest version of your divice is 20.0.062 and you can not update , please help how can i update my firmware? thanx in advance

was it originally locked. firmware is released according to your product code (found under the battery) this varys country to country and network to network.
mainly if your handset was a network branded handset, then they have not agreed for the new firmware to be released for your product code.
Blackberry Bold

IPhone 4 in recovery mode after failed update with most recent software (3/25/13), I only have the past 30 days worth of photos and my contacts in iCloud, how do I get the rest of my pictures off of my phone? I have read the apple article already.

Basically headline says it all, my phone is in recovery mode following a failed update through the phone and I want all my photos back. I have already read the "iOS: Unable to Update or Restore" and it indicates that when restoring through iTunes, you lose all data on the phone. I have checked my iCloud (I am a Windows7 user so uploading does not happen automatically, as I unfortunately just figured out) and it only will upload my past 30 days of photos and contacts, inline with what I've read about the cloud only storing 30 days of your past data. I really would like to get all of my photos off of my phone, I had photostream activated and most were in that stream. Is there anything I can do? I don't know what operating system is on there currently, but I have always updated my phone succesfully until today when this happened, so I'm assuming whatever is most up to date until today is the OS it has. Thank you!

When your phone is in recovery mode, it's like it crashed. The only way that you can get it out of recovery mode is by restoring, and this erases all your data as well.
You can believe what you wish by "reading all over the internet". This is Apple's technical support forum. We do know what we're talking about.
since you have very important photos on your phone, why haven't you been importing them to your computer as soon as possible after taking them? This is how the phone is meant to be used. Keeping critical data on only a device which can be easily stolen, dropped and broken is just plain foolish. Also, did you not back up your phone (as you should be doing with any computer) before attempting any operating system update? As you've now just painfully learned, updates do not always go as planned.
I'm sorry for your data loss, but let this be a very important lesson. BTW, when was the last time you backed up your computer? I'm sure you have important data on your computer. Hard drives WILL fail.

Updating with nokia suite

hi there, my wife and i both have the same model phone ( nokia n8-00 ) i have nokia suite on my computer and my phone syncs with it and i updated to nokia belle no problems. my question is, is it possible to connect my wifes n8-00 to the same nokia suite, is there anything i need to do to prevent all our contact details, photos, videos etc etc etc from mashing together, thank you

Hi buggerlugs,
Welcome to the forums!
Nokia Suite should automatically identify phone by it's unique product code, preventing the information and data getting mashed together.
If you want to play safe, you can always create another Windows user account/login for your wife.
Hope this helps,
Puigchild
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Phone software updating with Nokia Ovi Suite

Hi!
I'd like to update my E65 software using Ovi Suite. I know the newest phone software for E65 is 3.0633.69.00 and my phone has 2.0633.65.01 software. The problem is that Ovi Suite still claims that the phone software is up-to-date. Any suggestions!?

First off, Ovi Suite is not currently showing your phone as supported. If it came on a CD with the phone, Nokia may have later determined that there are some compatibility issues. Uninstall it and install Nokia PC Suite.
As to the update, Nokia dose not release the same update in all markets at the same time. North America seems to be the last market they release to. Wherever you are, you may have to wait. Worse, if you bought the phone from your cell service provider, you have to wait until they approve the update. Nokia has no control over that.
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

Navigating on sea and nature with nokia n82

Well nokia maps is one of the best thing i ever have had on a cellphone since i bought my first alcatel in 1991 lol. that and nokia sports tracker which im gonna use ALOT this year.
i was wondering if there is a way to measure the distance where there is no roads.. like straight airline. when using it in wildlife it will be used together with a map that shows mountains and such but it would be sweet to measure the distance between two points. i tried this on nokia maps but it only measure the distance between the closest road points.
Nokia n82 owner

Sorry for kicking this relatively old topic, but this problem still persists. I saw this topic after I posted it **non-English link removed** (dutch) and I have the exact same problem. I am also a listener of dance department podcasts.
And **non-English link removed** where you can clearly hear the problem.
This problem still persists in firmware v30
I didn't know that the interupts disappear when starting one of the visualisations. That does work indeed. But battery will discharge quickly with this method.
I tried to use oggplayer, which uses the mp4 encoder of Nokia...but unfortunately, it shows the exact same problem.
Is there some new information available about this ?
Message Edited by tuttifrutti on 24-Oct-2008 05:26 PM
Message Edited by romanov on 24-Oct-2008 05:34 PM
Message Edited by romanov on 24-Oct-2008 05:36 PM

Download failed (updated browser) Nokia 206

Could anyone please advise on the following?
I have a Nokia 206 mobile and to date getting on the internet on the Nokia Xpress 2.2.0 browser has been fine. However i now cannot use this as i am being prompted to download an updated browse,r the 4.0.0. I follow all the steps to download this only to get the message 'downloading failed'. So i now cannot get on the internet. Help! Thanks. Ian

Does this help?

Creaking with NOKIA N82 keypad buttons.

Hi I'm from INDIA.I bought the N82 BLACK in mid of may 2008..My right soft key has started creaking..even the call hang up (Red) Key....
Is this a manufacturing defect?? The creaking isnt very annoying, but I fear whether it will affect the overall life of the keypad..
has anyone else experienced such problems??
Is this a manufacturing defect??
Can I ask for a replacement instead of getting it repaired as I'm under warranty period..
Please note that my phone functions properly..including the keypad..its just the creaking..thats all..
So am I liable to get a replacement?

That's a common bug that used to come up in all N82 colour versions; as you said, if keys are working ok and that creak isn't very annoying then get used with it, it won't affect your keypad life in any way.
Although you can ask Nokia Care at http://www.nokia.co.in/A4536241 and see what they have to say regarding this matter (don't expect that they'll admit that is a manufacturing bug )
Cheers!
Previous (starting with '99): 5110 (2 pcs.); 6110; 6150 (2 pcs.); 6210; 6310i; 6680; N70; N73; N82 Silver; N97 Transition Black; N97 mini Cherry Black; iPhone 3GS 16GB Black; iPhone 4 16GB Black; N8-00 Dark Grey; iPhone 4S 16GB Black; iPhone 5s 32GB Space Gray
Current: 808 PureView Black (Nokia Belle FP2, v113.010.1507) & iPhone 6 64GB Space Gray (iOS 8.1.2)

Problem following failed update on Nokia X6

I used the PC Ovi software to install the update to my x6 last night, that failed due to insufficient battery (15%) so I charged the phone overnight and tried again this morning at the 'retry' that I left up.
That started up, went through the phases (backup etc) until the final one which failed with a message about 'Timeout' - thought that might have been related to the phone going into screensaver ?
The message (which I unfortunately quickly clicked off) indicated I could install the s/w update that was on my phone but I can't woprk out how. There is no update awaiting installation on the list of updates.
Phone s/w version I'm currently running is V31.0.004 27-12-1010 Custom version 31.0.004.249.10
Solved!
Go to Solution.

Hello @middle_one,
With the Ovi Suite (when you have connected your phone to your PC via the
cable you got with the phone) you can reinstall the latest firmware you
have in your phone.
Just hit the green arrow you see on far right in the upper line. The Suite checks
if there is new updates available and there where the information concerning
your phone is, you see text "reinstall current software" (or something like this. sorry,
I have the Finnish version). Hit it and you'll get your software reloaded.
-vvaino
#SwitchToLumia

"No updates available" on OTA update with Nokia 58...

The title says it all...
Does it depend of the country? I live in UAE
With NSU, on the middle of the DL, it will tell me "could not be updated", either because of my internet, either because the Nokia servers are slow.
Please help.
Thanks

take out the battery for 5 minutes and let the phone rest, insert it and power it up and see if you can find the fota update. the firmware gets released gradually, not all product codes get it at the same time. sometimes it may take weeks for all prodcut codes to get the new firmware. it is coming just don't know when.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Nokia N82 failed software update - phone dead, wha...

Hello there,
I was using the latest version of Nokia Software Updater today to update my Nokia N82 phone.
Everything run smoothly at first, until suddenly at the mist of installation, the Nokia Software Updater pop up a message that the software encounter an error and have to restart.
I have restart the software, but my problem now is, my phone is dead due to the interruption of update, I can't turn on my phone at all, and it give no response when I want to connect it again with Nokia Software Updater or PC Suite.
Seriously this thing is giving me trouble. What should I do? Thanks in advance.

ketxorange wrote:
Hello there,
I was using the latest version of Nokia Software Updater today to update my Nokia N82 phone.
Everything run smoothly at first, until suddenly at the mist of installation, the Nokia Software Updater pop up a message that the software encounter an error and have to restart.
I have restart the software, but my problem now is, my phone is dead due to the interruption of update, I can't turn on my phone at all, and it give no response when I want to connect it again with Nokia Software Updater or PC Suite.
Seriously this thing is giving me trouble. What should I do? Thanks in advance.
Nokia 7210 supernova failed software update - phone dead, what should I do?

6220 Classic: Ovi Suite Software Update problems

Hello everyone,
I am trying to update the firmware of a 6220 Classic via Ovi Suite (2.1.1.1). I connected the phone, and started the software update process. I was informed the current firmaware version is 03.23, and that version 5.15 is available. I proceeded downloading the (148mb) firmware update.
After that the update process started, and I was informed to ignore all USB connection notifications. Notifications like "Nokia Flash Parent detected" were displayed with one informing me that the driver for one of these "devices" failed to install.
I then got the "Device recovery" error, stating that Ovi Suite lost connection with my device, and presented me with 4 steps to follow to "help reconnect your device". None of this helped, and I kept on getting the same error. Now I am lost. The 5.15 update is also not available OTA. Luckily the phone was not bricked in the process, and is still working fine at version level 3.23
Any ideas on how to get Ovi Suite to install the update? My system specs: Windows XP Pro SP3 with latest fixes/updates.
Thank you.

I always use Ovi Suite to update 3 phone (5310, 5610, 5800), no problems so far. However once caveat on s60 phone like yours is that when problems like this occur, you could try to update without a memory card inserted. If that fails, hard reset the phone and update the blank phone (back up first before resetting of course). If that still fails, take it to a Nokia Care Center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

2 problems i have with my N82 (Firmware Update, As...

I have one N82 mobile and i was not able to update its firmware. Everytime i try to update (with Nokia Software Updater v1.4.23en) from version 10.0.046 to 11.0.117 is telling me "Updating Software Fail". It regognizes my mobile and it has downloaded the update from nokia server, but everytime i have tryed to update it fails and it is asking me to retry. I have checked the FAQs and i am sure that i have a valid SIM card inserted, Power/Internet connection is not lost during update, i have removed and inserted again a fully charged battery, and the Device is in Normal profile. Can anyone help me please?
Another problem i have is that i couldn't find where to go if i want to assign an mp3 as a ringing tone for a specific person. When i go to "Contacts>i select a contact>Ringing Tone" it gives me only 2 options. "Download Sounds" & "Default tone". Wasn't suppose to be another option for assigning your own songs?
Thanks for any possible help you can give me!

Hi 123musicv
I had similar problems with NSU v1.4.23en which in my situation was only resolved by un-installing all Nokia applications, cleaning up the registry and re-installing NSU.
Incidentally you can install NSU without PC Suite being present and in this case PC Connectivity Solutions is downloaded at the same time.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Failed updates with Nokia N82 or 6220 Classic? Sen...

Similar Messages

Maybe you are looking for