Failing to install Windows after virus removal

I recently detected a virus and our IT guy removed it successfully. It seems that the registry was "damaged" somewhere as i cannot re-install Windows. It goes past the first section (gathering files) and then +- 67% of the next
step - then I receive an error message. I also did a back up (before installation) and at 99% it showed an error and "cannot complete back up".
I was told i should re-install windows and this should correct the issues. I am also not able to do updates or sync any phones/tablets.

Try create a bootable scan with Windows Defender Offline and boot into your system and run a full system scan:
http://cyberdefend.wordpress.com/2013/05/06/scanner-in-your-pocket/
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
If your Windows 7 is already running, you could create a repair disk:
http://windows.microsoft.com/en-US/windows7/Create-a-system-repair-disc
And boot into your system and attempt to repair it.

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Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?

Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?
Attempted to re-install the original Adobe Acrobat 10 Pro from the disk provided with the purchase; and it has put me in a trial; and is requesting that I purchase the software I already paid for, two years ago.

You can try a repair (may need to go to Control Panel>Programs & Features). A reinstall is a last resort, but if you go there be sure to uninstall from the control panel, run http://labs.adobe.com/downloads/acrobatcleaner.html, and remove any part left of the Acrobat folder. Then reboot as the administrator and reinstall. Be sure to disable antivirus during the install.

Since a few weeks all my iTunes Updates fail to install. After the installation trial, the previous installation is damaged – a service is missing.

Since a few weeks all my iTunes Updates fail to install. After the installation trial, the previous installation is damaged – a service is missing :
To fix this I have to deinstall all components of Apple Software in exact order as you reveal on your web site. Than reinstall iTunes from Scratch.
I am using Windos 7 64 bit Professional German edition.

Hi,
to see the cause of Windows 8 update failures, we must look for error messages in the following log files:
Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log"
to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.
André
[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
"A programmer is just a tool which converts caffeine into code"

Server 2012 (not R2) RODC fails to install Windows Updates

Good morning all
Since around October, our 80-odd 2012 (non-R2) RODCs have been failing to install windows updates, rolling them back on reboot. Patches that don't require a reboot are fine. The short version is, please log a call with MS and reference this thread, if you're
having this issue as currently they're saying they won't fix this!!
Our product support group opened an official case and reported this with Microsoft and they've found the cause. PLEASE NOTE however, that this relates to RODC and ALL patches failing, not just 3000061 on non-RODC.
There was some chat relevant to this as originally it was thought KB3000061 was to blame, and a few other people had had the same issue there (see links at the bottom). I think however, that this issue now stands alone as any patch we try to install will
fail.
000093 2015-01-23 20:18:30, Info CSI 00000015 Begin executing advanced installer phase 38 (0x00000026) index 4 (sequence 43)
000094 Old component: [ml:350{175},l:348{174}]"Microsoft-Windows-Web-Services-for-Management-Core, Culture=neutral, Version=6.2.9200.16384, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NonSxS"
000095 New component: [ml:350{175},l:348{174}]"Microsoft-Windows-Web-Services-for-Management-Core, Culture=neutral, Version=6.2.9200.17100, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NonSxS"
000096 Install mode: install
000097 Installer ID: {118ca598-79a0-4297-953d-e82183960fd2}
000098 Installer name: [13]"Group Trustee"
000099 2015-01-23 20:18:30, Error CSI 00000001@2015/1/23:20:18:30.673 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_NT(STATUS_NOT_SUPPORTED)
000100 [
000101 (null)
000102 ]
000103 [gle=0x80004005]
000104 2015-01-23 20:18:30, Error CSI 00000002@2015/1/23:20:18:30.673 (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_NT(STATUS_NOT_SUPPORTED)
000105 Element:
000106 [372]"<groupTrustee xmlns="urn:schemas-microsoft-com:asm.v3" name="WinRMRemoteWMIUsers__" description="Members of this group can access WMI resources over management protocols (such as WS-Management via the Windows Remote Management service). This applies only to WMI namespaces that grant access to the user." type="User" enabled="true">
000107
000108 <members></members>
000109
000110 </groupTrustee>"
000111 [gle=0x80004005]
000112 2015-01-23 20:18:30, Error CSI 00000003@2015/1/23:20:18:30.673 (F) CMIADAPTER: Exiting with HRESULT code = HRESULT_FROM_NT(STATUS_NOT_SUPPORTED).
000113 [gle=0x80004005]
Cause:
The installer uses SAM API calls to manage the group. It always connects to the local SAM instance. The component also handles an uninstall task in the same function. On uninstall the group is being deleted.
So the SAM handle is requested with "Create Group" and "Delete" access.
The error happens because a RODC does not allow any changes and thus returns STATUS_NOT_SUPPORTED.
More information about the prevent from accidental deletion feature please refer :
http://technet.microsoft.com/en-us/library/cc773347(v=WS.10).aspx
http://technet.microsoft.com/en-us/library/cc739350(v=WS.10).aspx
Recommendation:
This is a Bug in the RODC running on server 2012, However you may do an in place upgrade to Server 2012 R2 and then proceed with the installation of the patch.
The bad news is this is fixed in 2012 R2 with a hotfix - but it isn't fixed in 2012 and it won't be because.. they've only had one official report logged. And that was by us. So, if you want this fixed, you need to start logging this with MS now.
What I can say just now is that this isn't related to the registry fixes with WinEVT we've all been trying, it's NOT limited to 2008 that has been upgraded in place to 2012 (our product support group replicated it in the lab with a brand new 2012 promoted
to RODC) and it IS only happening with RODC. Possible fix might be to make your RODC RW for a bit and install your patches then.
Background reading:
https://social.technet.microsoft.com/Forums/en-US/f77691d8-a9d0-4714-98ad-71665cfa8965/kb3000061-fails-to-install-on-server-2012?forum=winserver8gen
https://social.technet.microsoft.com/Forums/en-US/70219bcb-36a8-466e-900b-cbf390db38d2/failure-configuring-windows-updates-reverting-changes-postreboot-status-0x800f0922?forum=winserver8gen

The error indicates that IIS is returning a "404 not found" error back to the Windows Update Agent. That might mean that you need to specify the correct port that WSUS is listening on, e.g.:
WSUSServer=http://yourserver:8530
Thanks,
-Michael Niehaus
Senior Product Marketing Manager, Windows Deployment
http://blogs.technet.com/mniehaus
[email protected]

Mac OSX recovery after failing to install Windows?

Here's the story.
1) I install the bootcamp assistant and create a 10GB partition.
2) I burn the drivers CD and click 'install windows'.
3) The install fails a couple of times.
4) Finally I'm asked on what partition I want to install Windows.
5) There is only one choice, which bothers me, but I don't want to start all over again so I take the risk. I also choose the Fast NTFS Formatting.
6) The Setup continues, then it says: 'this part of the setup has been completed. press any key'.
7) The screen goes black for a very long time.
8) I reboot a couple of times. The setup wants to start again from scratch.
9) Fed up I reboot and press option to use OSX to delete the partition.
10) A white screen and a cursor appear, yet no options.
11) When I insert the OSX boot disk, I get an error: "no bootable device -- insert boot disk and press any key".
It stays this way.
- Have I really deleted everything on my HD?
- Is there a way to recover what I have lost?
- If not, how can I format my whole HD and delete the partitions as well?
iMac Intel Mac OS X (10.4.9)

Just an idea for you. There is an entire Apple Discussion forum dedicated to Boot Camp and Windows XP.
Whereas, not everyone here with an Intel iMac has installed, tried to install or has experience with BC & XP, everyone there has or at least has an interest. You may attract help more quickly there.
The Forum is at the bottom of the main Apple Discussions page under Windows Compatible Technology.
Here is a link;
Forum: Boot Camp Public Beta

Failing to install windows 8.1/7/ any kind of windows on my imac,seeking help foreal

Hey there. It's going to be a long post since I've messed with it for 4 days, and still no success even in the time I'm currently writing this message - the furthest I got is having tons of crashes and black screens. And now I can't even reclaim my lost harddrive space (resizing partitions doesn't work anymore).
I'll start with that I already tried to make Bootcamp work about a year ago, but then quit it out of no success and reverted all the changes. But this time my situation is different - I'm pretty sure something messed up in the middle and now I'm seeking help and answers to my questions. And here we go - one bright day I decided to install Windows 8.1 as a secondary boot system on my iMac for personal reasons. I went and added Bootcamp's ability to make a bootable USB on my mac by changing the plist file, and finally had the option to do so. Then got an ISO of Windows 8.1's installation, burned it to a DVD with disk utility (on the lowest speed) and here's already where my problems started. The disk failed to burn for some unknown reason, even though when I compared the contents it had the exactly same thing in both the ISO and the DVD. Weird isn't it? I still tried to boot it - and guess what? the DVD booted but it had the non-EFI interface (huge and pixelated). Anyway when I pressed next I had some weird driver errors, so I decided to use an USB instead (1 DVD wasted so far). I used Bootcamp to create a bootable USB with drivers and went to boot it. The USB booted perfectly fine under the name "EFI Boot" and then I reached the partitions screen.. Obviously I had weird errors again (GPT/MBR stuff). One tutorial on the web suggested creating a partition for the windows rather than using the Bootcamp pre-made one. I followed it by booting my main system, and using disk utility to delete the Bootcamp partition. Later on I booted again to the installation and created a new partition from the partitions screen. Windows created two partitions - a Microsoft reserved partition, and the secondary partition which is used for the windows files. After some time the windows finally booted for the first time. It took pretty long but went smooth - until it finally booted. Since here the problems returned - the Windows crashed every 5 minutes from a driver error (that's AFTER I installed the Apple drivers right after the system finished booting), I googled it and followed various tuts but it still wasn't fixed. I decided to quit using 8 since I liked 7 more anyway (I currently have it installed as a virtual system in Parallels), so I decided to install 7 instead of 8 since I never had any issues with it. Booted up my main system again - went to Bootcamp Assistant, USB creation. ISO file + drivers on the USB. I reboot. Holding ALT and... my mac can't even see the USB drive! Luckily I had 4 more installations (various ISOs) of Win 7, so I decided to try them. I tried ALL the Installations I in none of them my mac could see the USB drive (I wonder how my USB survived all this rewriting on it...) Again to Google we go. I researched a bit and realized that I'm missing a file called xboot64.efi in the "efi/boot" folder, which can be taken from windows. I tried extracting it from install.wim but none of my archiving apps could open it (I tried Unarchiver, Keka, 7zX, terminal's unrar command and more, none could!). I also realized my Win 8 installation had this file so I added it to the Win 7 USB. Now my mac could see the USB in the boot screen - and it booted. I saw the "loading files" screen, and after one minute of it... black screen. I waited 10 minutes. Then 30. An hour. Still a pure black screen. I thought something is wrong with my file, and read that this file is also found in an already installed Win 7, so I went to parallels and took it from here, then added it to my installation. Again my mac could see the USB, but still no luck. When I pressed enter to boot from it, nothing happened as if the boot screen was stuck - the drive was selected but it didn't do anything. I waited long time again and decided to stop waiting. I tried to burn another DVD, this time with Titanium Toast. Again the DVD failed to burn, and when I checked the content, it was the same as the ISO I tried to burn from (official ISO from Microsoft of Windows 7 Ultimate SP1). I went and booted it - this time I saw again "Windows" and "EFI Boot"in the boot screen, both with a disc icon. "EFI Boot" didn't load like the usb previously (loads forever), so I booted the "Windows" thing. The setup loaded, and finally I could see the installation window. Reached the partitions screen... and here the problems returned once again. An error along the lines of that Windows can't be installed on a GPT partition. Some tuts on YouTube and in Google suggested to simply format the problematic partition. And so I did - yet the problem wasn't fixed. After messing with all that for one more day - trying different installations, ways to boot the USB and DVDs, formatting the Windows partition etc, I decided it's time to stop messing with it since luck definitely isn't in my side when it comes to Bootcamp (and for the record, I never had any issues with OSX, but when I tried adding windows to it.. eh, you can guess.) I booted back to my normal system, and went to disk utility to delete the partitions. The Windows partition was deleted easily, but the Microsoft reserved one.. not so quite. (by the way when I boot into it I get a Win 8.1 error screen that tells me to repair the system, since I formatted the Win partition itself). Until this very moment I still can't delete the reserved partition and return my beloved 30gb that I lost because of the resizing (I can't resize my Mac HD partition).
I'm really desperate now. I tried everything and the furthest I got is getting a broken Windows 8.1 (which I deleted later), destroying 5 DVDs, shortening the lifespan of my USB drive, and googling errors the whole day for 4 days in a row. And now I can't even return my lost 30gb even after I decided to quit it. Please help or suggest me what to do, whether it's about how to successfully install Win 7 or to return my lost gigabytes, any kind of help is appreciated. If you managed to read so far, thank you for reading my post and I hope you'll be able to assist me and get me out of this situation.

Read the Boot Camp Help first. Boot Camp does not yet support Windows 8.1 http://windows.microsoft.com/en-US/windows-8/system-requirements. If you insist on installing 8.1 use a virtual machine like parallels, Fusion, or VirtualBox.
http://www.apple.com/support/bootcamp/

BOOTCAMP fails to install Windows XP SP2

I ran the assistant, partitioned ok, but running the Windows XP disk that used to work with the public beta versions of bootcamp fails to install after rebooting: [in windows style] "disk error...press any key to restart" All I can do is shut down the mac and reboot in Mac OS.
Anyone?
Message was edited by: Adrian K.

Not to sound stuffy - but you would do better posting this in the BootCamp forum.
It's not an unusual problem and others have posted ways to fix it.
http://discussions.apple.com/category.jspa?categoryID=237
Message was edited by: nerowolfe

Failed to install Windows Vista SP2 on iMac

I was trying to install Windows Vista on my iMac. In fact, I have successfully installed before but I deleted it because something wrong with it. However, the second time I installed was failed (Stuck at "Completing Installation") I tried 4 times and they were all the same. But the weirdest thing was I could install Windows Vista through Parallels Desktop. (but can't install it through boot camp)
I just thought of one problem
-I plugged in an external hard disk
Would it be the problem?
Is there any method that can solve this problem?

Hi,
I just thought of one problem
-I plugged in an external hard disk
Would it be the problem?
It is most likely the cause of your problem.
During installation of Vista (and personally I do this with OSX system upgrades as well) it is advisable to disconnect all non-essential external devices, leaving only mouse, keyboard and, if neccessary, display connected.
SO, disconnected your external HD, use the BootCamp Assistant to revert the partitioning back to a single-OSX volume and start again.
After reverting back you should restart your Mac.
Hope it helps
Stefan
Is there any method that can solve this problem?

Failing to install windows updates

I recent completed a facory reset of my G580 and managed to install a few updates; but after that it says theres 101 updates and it will download them but after the restart it says fails to install, reverting changes.
I've tried running the windows troubleshooter which does find faults and fixes them but it makes no difference.
Thanks in advance.

can you list here what are the updates that failed? In my case all security updates and .NET framework updates kept failing. I asked around and they told me that after I have installed the updated I should check the updates history and if I find some of them failed , I should run the troubleshooter again . I ran the troubleshooter again , and it worked . It literally took me 2-3 weeks to finally update. There is sometheing really wrong with windows updates and the only way to fix this problem is the solution I told you in last reply.
This was the question I asked on microsoft community : windows updates.
If you still can't find the right solution , then you can ask your queries there also.

Satellite A200-137 - Can not install windows after hard disk crash

last week my a200-137 crashed and now i have new hitachi 500 gb hdd on it, same as before the crash.
I install with Toshiba recovery DVD windows Vista on it and after succesfull install i have to start windows, it says preparing windows for first use then i have to wait a moment and then i get the message that windows installation is not completed. But it is complete!
After trying for 3 times installing with recovert I tried to install windows xp.
After a couple of minutes and transering files, I get the message no disk found! It says that there is no hard disk on the laptop!
But when I start up the boot menu or the setup menu I can see the 500 gb Hitachi hard disk!
So why can windows not find the hard disk and why can I not start windowds visat after installing with the recovery dvd?

> So why can windows not find the hard disk and why can I not start windowds visat after installing with the recovery dvd?
On this virtual way it is not easy to say why you cannot install recovery image. It would be interesting to know if the same will happen when you replace HDD with the same or identical one.
Which capacity has had original HDD?
If possible try to obtain original Microsoft installation disc and check if HDD will be recognized by Vista or Win7 and of course if you will be able to install and start preinstalled OS.
About WXP installation: it is well known that WXP installation will not starts properly due to missing SATA driver that must be loaded before WXP installation starts.
Check this forum and you will find hundreds of threads with detailed explanation why this happen and what can you do about it.

Failed to install Windows 7/8/8.1 on Retina pro Late2013

As the title mentioned , I cannot install those version of windows on the newest retina pro
I can access the installation stage, and seems like everything is ok, but after windows copied all the files, one new window came out and showed: Windows could not update the computer's boot configuration. Installation cannot proceed. and the installation end here.
everyone got the same issue here ?

I'm having the same issue.
Late 2013 Macbook Pro/Haswell/15in/2.6Ghz/16GB RAM/1TB SSD/Mavericks.
Tried to install Windows 8 and Windows 8.1 with original full version (non-upgrade) ISOs from Microsoft MSDN via Bootcamp Assistant & USB.
Install always dies at the very end with "Windows could not update the computer's boot configuration. Installation cannot proceed".
Called Apple Care, who had me reset the entire computer via Internet Recovery, change Partition 1 from GPT to MBR, then back to GPT, recover, and try again. Still the same error.

No internet access after virus removed

MacAfee anti virus removed a Trojan (zeroaccess) after which my desktop computer lost ability to connect to the internet. MacAfee told me to contact my ISP after we did various tests that confirmed that the computer does not connect to the internet (i.e., "ping test"?). Other computer in the house connects to FIOS internet wirelessly with no problem. I don't think that the problem is with FIOS or the router but is due to changes in programs caused by the virus. Is this something that Verizon can help with or not? MacAfee wants to access my computer remotely to repair damage done by the virus but without internet access they can't help me.

Make sure you have no proxies. Virus's often create proxy settings and that is usually what kills your connection.
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
Click the Tools button, and then click Internet Options.
Click the Connections tab, and then click LAN settings.
Make sure nothing has checkmarks there.
Afterwards,
Using the ping command to test the connection between your computer and the router or gateway
Using the ping command to verify your Internet connection
Post back the results. Also let us know if you are wired, or wireless

Re-installing windows after upgrading hard drive?

Hi,
Ive been searching through Google and on this site but I keep finding info on how to upgrade the hard drive or how to upgrade windows but I cannot find the answer to my specific question.
How do I install windows on my Satellite A305-S6905 after upgrading the hard drive? will the software be in the recovery discs that I made of the laptop? Do I have to contact toshiba for the discs? Will I need to enter a software KEY?

Satellite A305-S6905
How do I install windows on my Satellite A305-S6905 after upgrading the hard drive? will the software be in the recovery discs that I made of the laptop? Do I have to contact toshiba for the discs? Will I need to enter a software KEY?
You don't install anything. You restore the hard disk by laying down all the bytes it needs - one at a time.
The recovery discs that you created will restore the hard drive to its original factory-new contents. No product key is necessary because that installation is preactivated.
See the section Hard Disk Drive Recovery using the Recovery media, starting on p. 66 in the User's Guide.
Satellite A300 Series User’s Guide
-Jerry

Pse9 fails to install, windows installer error

I have just completed a clean re-install of Windows XP SP3 (plus subsequent updates). Trying to re--install PSE9 from the original disk fails with a Windows Installer error.
I have successfully re-installed all other software including, Norton IS 2012, Office 2007 sp3, Sage 50, HP printers x 2, adobe acrobat X, etc
All drivers were downloaded from the mobo's/HP website. Looked at min specs, but as pse9 installed fine on same machine prior to the re-install, don't think that can be the issue.
I tried installing on another XP SP3 PC which is not a clean re-install and it didn't show the error.
So auggestions?

When we tried subsequently, PSE9 installed as it should, we can only assume that pse9 wouldn't install initially due to HP laser printer drivers that had been installed that required a reboot, although at the time we weren't aware of that.
Thanks for your help guys......

Re-Install Windows after Harddisk change

Hi,I have a Lenovo V570 laptop. It is 3+ years old. I recently had to change the HDD. After the HDD change, local technician loaded Ubuntu. However, I wanted to go back to the installed Windows 7. I have the Activation Key. However, not sure from where I can get the Windows to dwnload.I tried Microsoft site. After validating the key, I got a message as the key is part of OEM and I need to contact the manufacturer. I had no luck in getting touch with themCan some one please help me to correct link for Windows 7 download? Thanks

Hi,
look inside your /User/Library/Parallels folder if the .hdd file that is your Parallels Windows VM is still present.
To my knowledge the uninstall of Parallels does not delete it.
Whether or not VirtualBox can use is for import is beyond my knowledge.
Regards
Stefan
Message was edited by: Fortuny

Failing to install Windows after virus removal

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