Failure code: 9USP33-6G47AJ-MFPX0K-60TA03

Question

Hi,
Error code 9USP33-6G47AJ-MFPX0K-60TA03 does anyone know what this means. 
We had been having problems with our HP g6-2215sa notebook running slowly, we did all the usual disk clean-ups and ran the maintenace checks available through the control panel, this however did not solve the problem.  The machine then crashed and was displaying a blue screen with error code: Oxc0000001 and on trying to enter the menu available to perform the checks it just freezes and hangs on the HP loading screen. 
We had an independent technican look at the machine as it is outside of warranty, they opened it up and immediately spotted a defect, in that a breathing hole in the hard drive (which clearly says 'DO NOT COVER BREATHING HOLE' is covered with a rubber seal), we gather the error code: 9USP33-6G47AJ-MFPX0K-60TA03 is therefore in relation to the hard drive failure and have been unsuccessful in contacting anyone at HP to discuss this, does anyone know the best way to get a response from HP, I have tried thier report form giving my email and have heard nothing from them. 
I realise that as the machine is outside of warranty then they feel they have no liability, however I have been advised that with expensive electronic items you should expect some level of longevity, having spent hundreds of pounds buying the machine and the fact that it is less than two years old, you would expect it to last a lot longer before a hard drive failure would render it useless and further money would have to be spent to get the machine up to a working standard again.
We have tried repeatedly to contact HP however we are unable to get a response from anyone.  Does anyone know how we can get in touch and get some answers from someone.   
Thanks for any advice you can offer.
All the best,
Gotzie4.                                                                                                                                                                                                                                                                               

Answer 1

Further to this, I think it is worth adding here, that the machine has not had excessive use over this time (possibly no more than two hours a day), nor has there been an overload of downloaded material, it basically was for the purpose of surfing the internet and for my daughter to do her homework on, as most schools now post homework on their websites.
Since posting this I have learned that hard drive failure can be caused by overheating of the hard drive, so thus my thinking is that this rubber seal put in place at manufacture is the most probable cause of this failure.  It would be nice to be able to discuss this with HP, however would be useful to know if others with this same model have also had the same problem?  Perhaps I missed a recall notice somewhere along the line.
All the best,
Gotzie 4