Failure Notice when installing Adobe Reader 11 Administrator rights Win7
Have tried downloading ansd installing Adobe Reader 11 on my new Dell Vostro with Win 7 Pro. I am logged in as administrator but when I try to install Adobe Reader I keep getting a message that I do not possess the necessary administrator rights. Any suggestions? I've tried downloading and installing with both IE and Firefox and have checked that Java is enabled. I also checked that I am definately logged in as administrator. Any help would be appreciated.
Thanks
Ernesto
Try this
download the offline installer from http://get.adobe.com/reader/enterprise/ and save it to disk
right-click on the downloaded installer and select Run as Administrator
Similar Messages
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Hello Adobe Forums,
I'm an IT professionnal in a large company, and we've been dealing with an issue using this software.
Using the "Adobe Customization Wizard 9", prior to version X and XI, the following option was available:
Adobe Acrobat 9:
Adobe Reader 9:
As you see, the customization wizard of both software allowed you to leave Adobe Acrobat as the default PDF handler.
Now, let's look at the Customization Wizard X
Adobe Acrobat X: (XI has the same options)
Adobe Reader X: (XI has the same options)
Now here, we can see that in Adobe Reader X, we only have "Make Reader the default" or "Installer will decide which will be the default"
I want to keep Adobe Acrobat as the default, so I choose "Installer will decide which product will be the default"
Guess which software becomes the default? Adobe Reader....
So what is happening here is that Adobe Customization Wizard X and XI will NOT let you keep Acrobat as the default, unless you execute a repair or reinstall Acrobat after installing Adobe Reader.
Adobe Reader X and XI forces itself to become the default handler, in every option scenario we can find. Adobe Customization Wizard 9 would let you choose to keep Acrobat as the handler. Why was this removed in X and XI?
This is very annoying and causing a lot of grief inside the company. Is there a solution for this?Sup guys
My colleague did some research and found the answer in this thread: http://forums.adobe.com/message/4457755#4457755
Use "LEAVE_PDFOWNERSHIP=YES" in the command line when installing Adobe Reader to preserve PDF Ownership! -
when installing adobe reader on my mac it states that the install is complete, but on same screen its sets thaw an internal server error has occurred and reader will not work
Hi,
I have exactly the same problem on one of my Macs (MBP 15 Mid-2010 / OS X Yosemite): Both reader and Acrobat Pro download without a hitch. Both also install with no problem.
But once you click the program to open, they both return "an internal error occurred".
I tried downloading three separate copies, and still get the same error message when I install and launch. I've also uninstalled the previous installations via CleanMyMac2 to make sure it's no longer in the SSD. Same results.
Am using a new SSD as internal boot drive, with fresh / clean installation of OS X and Apps (previous internal HDD crashed) -- And am seeing errors not only with Acrobat, but also with LR5 which always comes up with a "An error occurred when attempting to change modules" -- inspite or uninstall, download and reinstall. Not sure if it's a registry issue? (Not even sure if that's the case with OS X).
Do I need to reformat the whole SSD? I hope not!
Thanks
Edwin -
What do I do about Error 1328 when installing Adobe reader
When I try to install Adobe reader on my computer (Windows 7) Error 1328: Can't patch C:\Config.Msi\PT4921.temp appears. What can I do to get around this problem?
Run the Acrobat Cleaner Tool, then download and run the installer from http://get.adobe.com/reader/enterprise/
Regards,
Romit Sinha -
Getting Object already exist error when installing adobe reader
I'm unable to install any Adobe application programs on my Windows 7 machine. I tried Adobe Reader XI, Lightroom 5.6, Photoshop CC, etc. All resulted with "Object Already Exist" error. I searched on Adobe site for fix, and there was one to delete Crypto file. However, this resulted with the same error. How can I install Adobe Reader?
Your approach is correct in identifying the error. I used ProcMon from Sysinternals (now Microsoft) and came up with the following events leading up to "Object already exists" error. The error occurs after opening C:\Users\%account%\AppData\Crypto\RSA\S-1-5-....... file. If the Crypto directory is missing, MSIEXEC.EXE will create along with RSA subdirectory and file name starting with S-1-5..... There were five NAME NOT FOUND events, and their sequence is
Windows Installer Logging item in HKLM\SOFTWARE registry
C:\Users\%account%\AppData\Local\Temp\MSI7058d.LOG (this file was created at the next step)
Windows Installer Debug item in HKLM\SOFTWARE registry
FontSubstitution in HKLM\SOFTWARE registry
CTF Known Classes item in HKLM|SOFTWARE registry
I don't know which one causing the error, but my suspicion is the last one. But I don't know how to fix it. Is there anyone who can give me insight to what is happening and how to fix it? -
Get an error when installing Adobe Reader
Each time I install adobe reader, I get an error at about 80 to 85% :
Error B708EB72-AA82-3EB7-8BB0-D845BA35C93D
HRESULT : 0x80070422
I have Windows 7 familly.
Thank you very muchHi,
Please provide the windows installer log of Adobe Reader installation, it will be helpful to know the exact cause of filure.
To get the windows installer log follow the steps given below:
1. Enable the Windows Installer logging on your machine. ( Find the help to enable Windows Installer logging at : http://support.microsoft.com/kb/223300 ).
OR simply create the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmup"
2. Now get the Adobe Reader Installer from http://get.adobe.com/reader/enterprise/ .
3. Now try to install Adobe Reader.
4. If Installation fails, cancel it.
5. Get the Windows Installer log which is created in %temp% directory. It is a file, that begins with letters "Msi" and have a .log extension.
6. Share this file.
Thanks. -
Error when installing Adobe Reader 9
I am getting an error on installation on Adobe Reader IX that reads "The profile for the user is a temporary profile", how can I fix this and install Adobe Reader IX?
FWIW - The Acrobat 9 product family (which includes Adobe Reader 9) passed into End Of Support mid-year 2013.
Be well... -
Force language same as operation system when install adobe reader X
We need to install adobe reader x English version or French version depend on language of user's operation system.
I know i can change langue to force it same as operation system after installation, it can be found Edit, pererfernce,language.
Is there anyway to force the option " same as operatio system" during operation system?
I installed adobe reader x silently using command: msiexec /qb- /i "adberder1000_fr_FR.msi" ,
Is it possible to add abswitch /g langueID in the command line to force language same as OS language? How can I retrieve default OS langugeID?
thanksI have multiple problems with Windows 7 Professional x64 & the Adobe products installed on my machine (English).
I have a dual processor Intel Duo Core2 - Dell Lattitude E6400XFR, running Windows 7 Professional x64 Service Pack 1(English).
Adobe, & Adobe Reader are installed properly & function okay for the most part, save for the very newest & fanciest of documents. Mainly, the issue I have is that Adobe/Reader are constantly attempting to update, & are able to download a version recognized as newer than the current version installed, then will not install completely or at all. Once that occurs it will then immediately demand to be updated by this newer version. It's a crappy loop that I have become familiar with & is lame.
Either Adobe & Adobe Reader are problematic with Windows 7 Professional x64 SP1 ENGLISH, or this dual processor Intel motherboard is the problem. The latter doesn't seem likely however, I have identified multiple problems with drivers & whatnot that do not function well or properly solely due to the motherboard. My Nvidia On Board GPU & the drivers & software would be the prime & most annoying example of something that hates my motherboard.
I hope this isn't "Hijacking" your post, I am having a problem that sounds similar to yours, the international/localization issue(s) notwithstanding.
~Joe Dane -
When installing Adobe Reader XI WSUS connection failed
When we install any version of Adobe reader XI on a computer (We got over 1000 installations) we loose WSUS server connection for this computer.
This doesnt happen with reader X
This happen with our English and French distribution of Windows 7
EVERY computer we installed the XI stop reporting to wsus server.
If we restart after Reader XI installation, in our windowsupdate.log we got this error :
2014-06-04 06:56:20:343 880 e64 AU Successfully wrote event for AU health state:0
2014-06-04 06:56:20:344 880 e64 AU AU setting next detection timeout to 2014-06-04 11:50:34
2014-06-04 06:56:20:346 880 e64 AU Setting AU scheduled install time to 2014-06-04 13:00:00
2014-06-04 06:56:20:346 880 e64 AU Successfully wrote event for AU health state:0
2014-06-04 06:56:20:348 880 e64 AU Successfully wrote event for AU health state:0
2014-06-04 06:56:25:283 880 4f0 Report REPORT EVENT: {3B492C12-BADC-46A2-BEBA-2EF9F7581490} 2014-06-04 06:56:20:283-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024000f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024000f.
2014-06-04 06:56:25:301 880 4f0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-06-04 06:56:25:301 880 4f0 Report WER Report sent: 7.6.7600.256 0x8024000f 00000000-0000-0000-0000-000000000000 Scan 101 Managed
2014-06-04 06:56:25:301 880 4f0 Report CWERReporter finishing event handling. (00000000)
2014-06-04 07:07:27:353 880 4f0 Report Uploading 1 events using cached cookie, reporting URL = http://wsusv4/ReportingWebService/ReportingWebService.asmx
2014-06-04 07:07:27:449 880 4f0 Report Reporter successfully uploaded 1 events.
2014-06-04 07:50:34:196 880 a5c AU #############
2014-06-04 07:50:34:196 880 a5c AU ## START ## AU: Search for updates
2014-06-04 07:50:34:196 880 a5c AU #########
2014-06-04 07:50:34:199 880 a5c AU <<## SUBMITTED ## AU: Search for updates [CallId = {D9237C26-CFE6-457C-9492-5B607FDDBDAA}]
2014-06-04 07:50:34:199 880 ec8 Agent *************
2014-06-04 07:50:34:199 880 ec8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-06-04 07:50:34:199 880 ec8 Agent *********
2014-06-04 07:50:34:199 880 ec8 Agent * Online = Yes; Ignore download priority = No
2014-06-04 07:50:34:200 880 ec8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-06-04 07:50:34:200 880 ec8 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-06-04 07:50:34:200 880 ec8 Agent * Search Scope = {Machine}
2014-06-04 07:50:34:264 880 ec8 Setup Checking for agent SelfUpdate
2014-06-04 07:50:34:264 880 ec8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-06-04 07:50:34:265 880 ec8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-06-04 07:50:34:278 880 ec8 Misc Microsoft signed: Yes
2014-06-04 07:50:34:290 880 ec8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-06-04 07:50:34:302 880 ec8 Misc Microsoft signed: Yes
2014-06-04 07:50:34:306 880 ec8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-06-04 07:50:34:321 880 ec8 Misc Microsoft signed: Yes
2014-06-04 07:50:34:329 880 ec8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-06-04 07:50:34:344 880 ec8 Misc Microsoft signed: Yes
2014-06-04 07:50:34:381 880 ec8 Setup Determining whether a new setup handler needs to be downloaded
2014-06-04 07:50:34:381 880 ec8 Setup SelfUpdate handler is not found. It will be downloaded
2014-06-04 07:50:34:381 880 ec8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-06-04 07:50:35:346 880 ec8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-06-04 07:50:35:346 880 ec8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-06-04 07:50:35:371 880 ec8 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-06-04 07:50:35:372 880 ec8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-06-04 07:50:35:411 880 ec8 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-06-04 07:50:35:411 880 ec8 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-06-04 07:50:37:382 880 ec8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-06-04 07:50:37:382 880 ec8 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsusv4/ClientWebService/client.asmx
2014-06-04 07:50:37:410 880 ec8 PT WARNING: Cached cookie has expired or new PID is available
2014-06-04 07:50:37:411 880 ec8 PT Initializing simple targeting cookie, clientId = 1e1e98ff-ec62-4564-b619-e45cdafa33b6, target group = Kiosk, DNS name = ki-dpg0562
2014-06-04 07:50:37:411 880 ec8 PT Server URL = http://wsusv4/SimpleAuthWebService/SimpleAuth.asmx
2014-06-04 07:50:37:957 880 ec8 PT WARNING: CAgentUpdateManager::DetectForUpdates failed: 0x8024000f
2014-06-04 07:50:37:957 880 ec8 PT WARNING: Sync of Updates: 0x8024000f
2014-06-04 07:50:37:957 880 ec8 PT WARNING: SyncServerUpdatesInternal failed: 0x8024000f
2014-06-04 07:50:37:957 880 ec8 Agent * WARNING: Failed to synchronize, error = 0x8024000F
2014-06-04 07:50:37:959 880 ec8 Agent * WARNING: Exit code = 0x8024000F
2014-06-04 07:50:37:959 880 ec8 Agent *********
2014-06-04 07:50:37:959 880 ec8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-06-04 07:50:37:959 880 ec8 Agent *************
2014-06-04 07:50:37:959 880 ec8 Agent WARNING: WU client failed Searching for update with error 0x8024000f
2014-06-04 07:50:38:018 880 fb8 AU >>## RESUMED ## AU: Search for updates [CallId = {D9237C26-CFE6-457C-9492-5B607FDDBDAA}]
2014-06-04 07:50:38:018 880 fb8 AU # WARNING: Search callback failed, result = 0x8024000F
2014-06-04 07:50:38:018 880 fb8 AU # WARNING: Failed to find updates with error code 8024000F
2014-06-04 07:50:38:018 880 fb8 AU #########
2014-06-04 07:50:38:018 880 fb8 AU ## END ## AU: Search for updates [CallId = {D9237C26-CFE6-457C-9492-5B607FDDBDAA}]
2014-06-04 07:50:38:018 880 fb8 AU #############
Anyone encounter this problem?You can try using this tool to first remove all traces of of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you may download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else. -
Error 160400 when installing adobe reader
I got a hint there was an update available. I downloaded the update and when installing I got the message: error 160400.
How can I solve this problem?
I am using windows vista.
HarryHi,
The error is related to the failure to access Windows Service information.
It would be helpful if you could provide your current Reader version.
Depending on what you have installed, there are different updates available here- http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
You can download appropriate Update directly and install it without Updater.
Meanwhile, would it be possible for you to send me a content of the Updater log file?
The file name is AdobeARM.log
It can be found in the folder below on Vista systems:
C:\Users\USERNAME\AppData\Local\Temp -
Error Message when installing adobe reader 9.1
I have a relatively new HP Pavilion dv6936us Entertainment Notebook PC with Windows Vista Home Premium 64-bit. I cannot get adobe reader installed. I always get an error message or it says the install was interrupted. VERY frustrating! Please help. I have tried the automatic download. Also, the screen says " if download does not start automatically click here to download" and I have tried that too. Neither work.
Try being sure you are logged in as the administrator and have anti-virus turned off. Other than that, you should go to the Reader forum for that product.
-
Error 1406 when installing Adobe Reader 10
We have rolled out Adobe Reader 10 to about 300 workstations. About 6 of them so far are failing to install due to a 1406 Error see;
Another error of the same flaver follows this one, but does not list a key name.
When deploying with GP it simply fails. If installed mannualy and the errors are ignored it appears to still work. When looking at the registry it appears there is no 18DF081C... key to write the NoExplorer value to. These machines do not have Reader installed according to the Add/Remove Programs. I do know that at one time Reader 8 was installed. I suspect that the first time through with this GPO it removed the old reader. I am guessing there is some kind of trash left someplace. I have tried a registry cleaner, but it did not help. Anyone run into this?
Thanks,
BobbyWebroot anti-virus is the problem. I went to a machine that I was unable to
install Reader 10 on and first removed Webroot. It installed just fine.
I need to find out how to modify setting on Webroot to not interfere with the install. If anyone knows I would appreciate any help.
Thanks JainAkshat -
Error 2331 when installing Adobe Reader 10.1.3
Adobe automatic updater notified me that I had an update to install. I tried installing it, and got the following message:
Error 2331. Error loading library MSPATCHA or finding entry point ApplyPatchToFileByHandlesEx
I tried Microsoft Fixit, no change. I uninstalled Adobe Reader from Control Panel Add/Remove Software and downloaded Adobe Reader X again, and it won't install--I get the same Error 2331.One more suggestion; can you try to download and run the MSI installer?
10.1.0 installer: http://ardownload.adobe.com/pub/adobe/reader/win/10.x/10.1.0/en_US/AdbeRdr1010_en_US.msi
10.1.3 update: http://ardownload.adobe.com/pub/adobe/reader/win/10.x/10.1.3/misc/AdbeRdrUpd1013.msp
If you still get errors, please tell us your Windows version and service pack level.
Message was edited by: Pat Willener - corrected download URL. -
Frustrated because I keep getting "action list not found" when installing adobe-reader.
1. I had Adobe-reader installed and working but kept getting pop-up screens telling me to update.
2. Each time I tried updating, an error-message showed up "action list not found".
3a. So I thought deleting adobe-reader and doing a fresh install might work.
3b. Using Goggle-Chrome, I still get the same error-message.
3c. Then trying Internet-Explorer as a browser, I still get the same error-message.
4. The real problem now is I have no Adobe-reader at all and that will make my wife unhappy.
5. Operating-system is XP; I don't know how to tell if I have SP-2 or SP-3 if that makes a difference at all.This problem has been resolved; ultimately, I found out via Googling that XP-SP2-32bit can only handle Version 9.5.
I am upset that Adobe kept telling me for weeks now that I needed to update but they directed me to an update my system is incapable of handling.
Hence the error "action list not found". Dumb!!! I trusted them that they knew what they were doing.
I felt it would help to uninstall what I had and do a fresh install.
Now in that path, Adobe directed me to download version 9.0, which I did.
Then somehow I found out that version 9.5 is the latest-greatest for my machine.
Why did Adobe not make available 9.5 right away instead of 9.0??? Dumb again!!!!
Nice product though; bad execution.
I'm done venting. -
Key not valid for use in specified state - I do I fix this error when installing Adobe Reader
How can I install reader when I get this error: key not valid for use in specified state
That error is caused by a Windows Update. Make sure you have all subsequent updates installed.
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