Failure of BT to activate my Infinity

Question

Hello all,
In October BT phoned and offered me an upgrade to Infinity and Home Hub 5.  I knew that Infinity was available because BT had previously sent me an email and because my neighbours have it, so I accepted the offer.  In early Nov the HH arrrived and a letter with an activation date of 13 Nov.  Nothing happened on 13 Nov and no contact so I phoned to be told that the engineer would connect my service on 26 Nov and enable it on 28 Nov when I would be phoned.  Nothing happened on 28 Nov. 
The following week two very hard to decipher messages were left on my answerphone telling me that the week after I would receive emails re delay.  Emails arrived but they promised only phone calls 4 Dec and 5 Dec.   I was available all day on both dates but phone calls came there none.  Nothing has happened for a month but gallingly there has been plenty of BT activity at the local cabinet during the period of this saga.
To add insult to injury a pre-paid bag arrived for return of equipment to BT a while ago without explanation.
All I want is  the fulfilling of the offer BT made me.  Is there any prospect of that happening?
Toftshaw

Answer 1

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html
this is a customer help customer forum and you post does not go to BT
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