Failure of e-mail and internet after Vodafone "update"
Have had my phone (Curve 9300) since 2011 and it has been on Vodafone from the time I bought it. A phone call at the beginning of January and Vodafone talked me into an update of my service. As soon as the update was effected I couldn't get e-mail or connect to the internet. That was January, it is now March and I don't think I need to talk about the problems I have had to go through with their customer service!
The outcome at this time is that they say I need to buy a new phone. I have been into shops, had new chip issued, none of which helps me in any way. Before the update my phone worked properly and had done for years, after the update it doesn't work. In the last shop they put the chip into other phones and they got e-mail and internet, when returning same chip to my Blackberry no internet or e-mail.
I remain convinced this is a Vodafone issue with their upgrade. I have tried all the obvious fixes, looked through forums but am at my last stop now. Does anyone know of this issue, has anyone else had an issue with a Vodafone upgrade, is there anything more I can try?
Any support info most gratefully received.
The key is what did your carrier do?
Maybe they removed BIS from your line? Maybe they messed up details on your account?
Question for carrier: Do you still have BIS on your line? If not, they need to add it back. If you have BIS on your line, is your account information correct so that the BIS should be in effect on your line? If not, the carrier should correct the errors. Then the carrier should resend service books and wait for you to confirm that they are received on your device.
Then setup your email again if necessary.
- Ira
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2 dyld 0x8fe14e70 dyldNSIsSymbolNameDefined + 0x70
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8 com.apple.CoreFoundation 0x90ec7d74 CFRunLoopRunSpecific + 0x148
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10 com.apple.HIToolbox 0x9288d4b4 ReceiveNextEventCommon + 0xf4
11 com.apple.HIToolbox 0x928af638 BlockUntilNextEventMatchingListInMode + 0x60
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13 com.apple.AppKit 0x92e98d2c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74
14 com.apple.Safari 0x0000bda0 0x1000 + 0xada0
15 com.apple.AppKit 0x92ead0ac -[NSApplication run] + 0x21c
16 com.apple.AppKit 0x92f697bc NSApplicationMain + 0x1d0
17 com.apple.Safari 0x00007fc4 0x1000 + 0x6fc4
18 com.apple.Safari 0x000548ac 0x1000 + 0x538ac
Thread 1:
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1 libSystem.B.dylib 0x951d53f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90ec35e8 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90ec7d74 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d1b8 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45dbc -[NSRunLoop run] + 0x4c
6 com.apple.WebKit 0x94ff2384 +[WebFileDatabase _syncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a510 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x951f2910 pthreadbody + 0x28
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0 com.apple.Foundation 0x90a8d318 _NSRaiseError + 0xf8
1 com.apple.Foundation 0x90a8d1fc +[NSException raise:format:] + 0x2c
2 com.apple.Foundation 0x90a2d850 -[NSObject(NSForwardInvocation) forward::] + 0xb0
3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
4 com.apple.Foundation 0x90a9133c -[NSHTTPCookieStorage(NSInternal) _connectToCookieStorage] + 0x54
5 com.apple.Foundation 0x90a624d4 setUpOnLoadThread + 0x60
6 com.apple.Foundation 0x90a913e4 -[NSHTTPCookieStorage(NSInternal) _internalInit] + 0x80
7 com.apple.Foundation 0x90a9143c initSharedCookieManager + 0x40
8 libSystem.B.dylib 0x951d60c8 pthread_once + 0x44
9 com.apple.Foundation 0x90a61048 +[NSHTTPCookieStorage sharedHTTPCookieStorage] + 0x28
10 com.apple.Foundation 0x90a33e68 -[NSSimpleHTTPURLProtocol buildHTTPRequest] + 0x5e8
11 com.apple.Foundation 0x90a5ffdc -[NSSimpleHTTPURLProtocol _continueLoadingWithFileDescriptor:] + 0x54
12 com.apple.Foundation 0x90a614d4 -[NSSimpleHTTPURLProtocol _continueLoadingWithAddressInfo] + 0x1b0
13 com.apple.Foundation 0x90a740b0 _hostNameResolved + 0x6c
14 com.apple.CoreFoundation 0x90ec5b90 __CFRunLoopDoSources0 + 0x1fc
15 com.apple.CoreFoundation 0x90ec3448 __CFRunLoopRun + 0x1b0
16 com.apple.CoreFoundation 0x90ec7d74 CFRunLoopRunSpecific + 0x148
17 com.apple.Foundation 0x90a2d1b8 -[NSRunLoop runMode:beforeDate:] + 0xac
18 com.apple.Foundation 0x90a45dbc -[NSRunLoop run] + 0x4c
19 com.apple.Foundation 0x90a98054 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 0x20c
20 com.apple.Foundation 0x90a6a510 forkThreadForFunction + 0x6c
21 libSystem.B.dylib 0x951f2910 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x951d942c select + 0xc
1 com.apple.Foundation 0x90a229c4 _loadRunLoop + 0xd4
2 libSystem.B.dylib 0x951f2910 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x951d5878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x951d53f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90ec35e8 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90ec7d74 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d1b8 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45dbc -[NSRunLoop run] + 0x4c
6 com.apple.Foundation 0x90a98594 +[NSURLCache _diskCacheSyncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a510 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x951f2910 pthreadbody + 0x28
Thread 5:
0 libSystem.B.dylib 0x951e5dac getdirentries + 0xc
1 libSystem.B.dylib 0x951e0224 readdirunlocked + 0x64
2 libSystem.B.dylib 0x951db65c readdir + 0x44
3 libSystem.B.dylib 0x951ea668 fts_build + 0x384
4 libSystem.B.dylib 0x951eef80 fts_read + 0x1ec
5 com.apple.Foundation 0x90a74b88 NSLRUFileListRebuildFileDataUsingRootDirectory + 0x100
6 com.apple.Foundation 0x90a9832c -[NSURLCache _diskCacheCreateLRUList:] + 0x6c
7 com.apple.Foundation 0x90a6a510 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x951f2910 pthreadbody + 0x28
PPC Thread State:
srr0: 0x90a8d318 srr1: 0x0002f030 vrsave: 0x00000000
cr: 0x24024442 xer: 0x00000018 lr: 0x90a8d2f0 ctr: 0x90a23580
r0: 0x00000000 r1: 0xf002f0e0 r2: 0xa0a204bc r3: 0xa0a34e20
r4: 0x9086eb88 r5: 0x00000000 r6: 0xf002edc0 r7: 0x00000018
r8: 0x00000004 r9: 0x003f1ab0 r10: 0x00000fa3 r11: 0x24024442
r12: 0x90a23580 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0xa0ec32b0 r19: 0x00000000
r20: 0x00007a07 r21: 0x00000001 r22: 0x003a5f60 r23: 0x003c5df0
r24: 0x0037c1d0 r25: 0xf002f258 r26: 0x0037c9e0 r27: 0xa0a2af5c
r28: 0x908ad260 r29: 0xa0a24a40 r30: 0x0030bfd0 r31: 0x90a8d228
Binary Images Description:
0x1000 - 0xcdfff com.apple.Safari 1.3.1 (312.3.1) /Applications/Safari.app/Contents/MacOS/Safari
0x806c0000 - 0x806e9fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90069fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x90479000 - 0x904ecfff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9071d000 - 0x90784fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x90812000 - 0x9082afff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908f5000 - 0x9090ffff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x909f0000 - 0x909fbfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.7 (500.59) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90c32000 - 0x90c45fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90d50000 - 0x90d6bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90d7c000 - 0x90d8bfff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x90d92000 - 0x90d9ffff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x90dd0000 - 0x90df0fff com.apple.DirectoryService.Framework 1.7.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90ec2000 - 0x90f6ffff com.apple.CoreFoundation 6.3.8 (299.36) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91859000 - 0x91869fff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x91955000 - 0x91955fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91957000 - 0x91957fff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91a65000 - 0x91a8bfff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x924f2000 - 0x925b4fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.2 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92d7c000 - 0x92d96fff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.9 (743.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x93a50000 - 0x93a64fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x93a6a000 - 0x93a7efff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x93aa0000 - 0x93b87fff com.apple.AddressBook.framework 1.1.2 (321) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x93f55000 - 0x93fc2fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x940c0000 - 0x940fcfff com.apple.LDAPFramework 1.3.4 (37.4.2) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x941cd000 - 0x94220fff com.apple.bom 1.2.5 (63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x943ac000 - 0x943c3fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x94592000 - 0x9459dfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x946ed000 - 0x946fdfff libsasl2.2.0.1.dylib /usr/lib/libsasl2.2.0.1.dylib
0x94701000 - 0x9470dfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x94720000 - 0x94721fff com.apple.securityfoundation 1.0 (6) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x948b0000 - 0x948e1fff com.apple.securityinterface 1.0 (39) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94c40000 - 0x94c4ffff com.apple.DSObjCWrappers.Framework 1.0 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94c57000 - 0x94d0ffff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94fe0000 - 0x95077fff com.apple.WebKit 312.5.2 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x951ce000 - 0x9531dfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x96028000 - 0x960e1fff com.apple.QD 3.4.70 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x961b0000 - 0x96292fff com.apple.JavaScriptCore 1.2 (312.1.1) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x962e6000 - 0x9655ffff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x965ba000 - 0x967a1fff com.apple.security 2.4 (179) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a04000 - 0x96a3cfff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96ade000 - 0x96afbfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96c00000 - 0x96c4efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib
0x96f03000 - 0x96f16fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x97391000 - 0x973c9fff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x973e0000 - 0x976cbfff com.apple.WebCore 315.10.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
Thanks for check this out!
iMac G3 Mac OS X (10.3.9)Hi Jim,
A mystery indeed. Can you recall installing or changing any system preferences around the time the problems started?
As for the parts that Safari uses, I must admit I am not 100% sure where they all are. I think the most important folder is:
/System/Library/Frameworks/WebKit.framework/
After deleting that and Safari itself, try reinstalling the Safari 1.3.1 update
You will probably need to delete this file before running the installer or it will think it doesn't need installing:
/Library/Receipts/SafariUpdate-1.3.1.pkg
(the file may well be called something different - I'm on Tiger 10.4 so this is a guess)
If that works, you might want reapply the 10.3.9 combo update and then the security update again. Let us know how that goes.
I don't care about bookmarks, because I've got all my bookmarks up on my .Mac account and they'll come back as soon as I run iSync.
I would be careful here. I have a feeling that iSync will simply copy up the default bookmark file created by Safari (when you finally get it working again) as it has a newer timestamp versus the .Mac copy. Better to be safe than sorry and backup your /Users/YourUsername/Library/Safari/Bookmarks.plist before blowing everything away
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