Failure of service - very bad.

Question

So for about 4-5months now I have been experiancing faults and loss of packets whilst playing online games. For months I had been informed of various line faults on 4-5 seperate occasions only to be told via email that there where never any.
The engineer who told me there was a line fault apparently reported there was not one, amoungst the various call center operatives that told me there was one; there was massive loss in communication. Ive had to explain my issue about 10+ times every time I call support. They obviously don't keep logs.
I'm so bloody annoyed that its gone this far without a flipping solution. Looks like I have to invest in some more equipment after the three devices I have either don't work with the hub 2 bt sent me to fix the problem or have the loss problem.
Ive been mislead for months on end THANKS SO MUCH!
Firstly I'm asking advice on what wireless device to get that will help with my problem?
Secondly; seriously after the absolute shocking support I have recieved due to failures in communication can I not seak compensation!? I could of left BT for the great deals else where but I foolishly stayed beliving long term customers got great support.
Thirdly... just what the hell. I cannot explain how angry I am... I have never lost my temper in a call, or sent any emails with rude intentions but believe me I want to.
I give up with BT's help. So anyone from the community please advice me on what wireless device to get it would be much appreciated.

Answer 1

hi Dan,
first off i would take the admin help, who knows they might be able to get things working nice and fast.
and second off, if you could say what setup you have been using and or what systems your gaming with its possible there are options to suggest, i wont go so far as to say the help will be forthcomming because every situation is slightly different, if possible can you state what you have tried thus far and the problem, be it packet loss through the wifi router (or hub) or somewhere else, which version of each device you have and are you getting dropouts in the wifi or dropouts with the line sync? 
i realise its not broadcast to loudly but the hubs seem to be overly sensitive to change and often resync regardless of what your trying to do where as other routers seem to be more hardy and less problematic, that said the hub re-syncs generally are done to give the best stability for the current conditions (mine does it several times a day changing between values of 7650 and 5640 depending on the time of day etc) my old router before it packed up would sync at one speed and stay there for weeks unless i rebooted it (well it would at the lower speeds) but sometimes i would get terrible errors.
if the problem is purely the hub and your exsisting stuff all works fine then i would suggest investing in a different adsl2+ modem router, and putting the hub into a box (unless there is some special reason not to) incase of emergency.