Failure of the phone (5)
Dear friends!
As a fan of the brand and the old customer, with great regret inform you: because of unexplained failure of the phone (5) I have to buy a completely different brand phone for the same price as yours. Even the service centers were not able torehabilitate it. Please, produce a quality product, taking care of your customers.
We're not Apple. We're users here, so you really look quite foolish posting that.
At least now you can post inappropriate things on some other manufacturer's website!
Similar Messages
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heey i bought an iphone 3gs about 2-3 months ago (used) was in mint condition well taken care of not even a scratch as soon as i got home i tried syncing it to my computer but didnt work it didnt even sync or notice my iphone software .. so i went to my friends and synced it there it has been working for music but videos wont work? but i didnt care and then the pop up that says update so we would click it wait and it wouldnt work ever since ive had it so i left it like that so i went to my friend today i blanked it off the phone itself and then tried to get the newest update cuz i wasnt able to before so i did and now im locked out and it says sim failure invalid sim i can even get into it PLEASE HELP and cant get a new sim at the moment or take it into the apple store because i live about an hour and a half away from the city and rarley go to it please help me !!!!!!!!!!!!!!
When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.
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On my new iPhone 4s, I periodically get a "Sim failure" message and I loose my Verizon connection. To get service back, I need to shut down my phone and restart it.
Have you tried removing and replacing the SIM? If that doesn't work, try a new SIM from Verizon, they will usually swap them out for you for free. If those don't work, you might need to get the phone checked out, it may have a bad SIM port.
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my Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message.
Any help in this regards please.Hello douraid,
Start with the article below to get your iPhone to take a charge. Once you get it powered back on, you will want to sync again to make sure nothing was lost during the attempted sync.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
-Norm G. -
Hello
I had IOS5.1.1 on my iphone 4.
i connect my phone to WI FI to upgrade to IOS 6.
while downloading the 599 Mb, i notice that battery is 39%
i connect the phone to USB charger connected to PC, and it shows that charge going on.
after downloading the 599 MBs, it started the long restart.
after, it start the short restart, then (Please connect to I tunes) appears on the screen.
this was strang message, since i did the same upgrade to other devices, and it shouldn't ask for this.
i thought may be because the device is connected to Pc, so, i um plug it from the Pc, but it keeps asking to connect to i Tunes.
i switch it off, and on, and again it asked to connect the iphone to I Tunes.
i open the I tunes and connect the phone to the PC.
then i got this message on i tunes: Error happened, please click Ok to restore.
I clicked Ok and it took me to this link:
http://support.apple.com/kb/TS1275
and i do not know what to do, i did restart PC, and reconnect, but nothing new.
the Iphone just showing the APPLE sign only since that time.
friend adviced to wait untill the battery is empty and them charge the device.
i did, but still the same.
all what i care about are my pictures, i had no back up, and it is my honeymoon photos.
could any one help ????!!!!!
the device now is just showing apple sign, even when it is connected to I Tunes, it dosent appear.
Pleaaaaaaaaase HelllllpYou could always check to make sure itunes is updated to 10.7 but im sure gdgmacdude is
right.
thanks
gdgmacdude
Hey dude
are there anymore hardware failure errors u know of
im kinda a novice apple man and could use all the help i can get
capp -
Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
I have a problem with my iPhone 4s. An Apple rep looked at the phone tonight and determined I will need a new phone. I am now trying to back up my data to iTunes but I cannot get the phone to turn on. I have it plugged into my computer monitor but it just slowly flashes the Apple symbol. Any ideas on how I can get it to power up for the backup?
Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$
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One day the phone just got stuck on ios6 screen then once unlocked it said plug into iTunes. Once I did the phone will not allow me to complete a restore. At the last stages the phone will cut off. I have asked a friend to have a look and he thinks it is stuck in recovery mode loop? I don't know what else to do. The phone is not under warranty and I bought it second hand before Christmas. Please give me any help or advice.
Sounds like a hardware failure. Make an appointment at the genius bar of your local Apple Store. There is no magic that can fix a hardware failure.
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Genius says my numbers don't match and the phone has been tampered with. Can anybody help?
I have an iPhone4S 64Gb, which I bought from the Apple Store in Covent Garden in December 2011. Recently it developed a problem where it won't shut down (it restarts itself) and the battery life has deteriorated significantly. Having read about this in this Forum, this seems to be a known issue, and a replacement is needed.
Sure enough, the Genius Bar at Covent Garden took one look at it and wanted to replace it. But then there was a problem. Apparently, one of the serial numbers on the phone (the chassis) does not match the ones on sim tray and software. The Genius (Barry) and his manager (Adam) both said that this could only be a result of tampering or non-Apple servicing. They say the chassis part comes from a batch which originated in Bulgaria.
What??!!
My phone has not been touched by anybody but me since I bought it in December. There's no way I would let a non-authorised dealer touch it - I know full well that it would void the warranty, wouldn't trust it, and anyway I've always had a really good Genius Bar experience. More importantly, it's been fine - no need.
So, what then? Their hypothesis is that somebody has tampered with my phone without my knowledge. As is probably true for many iPhone users, my phone is not far behind my wedding tackle in the extent to which I am attached to it, indeed it spends a lot more time in my hand and line of sight. The idea that somebody could have had access to my phone for long enough to have opened it up and resealed it, having changed parts, without my knowing, is completely absurd. I just don't believe it.
And why would they? If you're going to steal a phone, then steal it. Barry's theory is that some people steal legitimate serial numbers in order to qualify for Apple servicing. Really? Wouldn't they still have a phone with mismatched serial numbers that Apple then wouldn't touch? It seems utterly far-fetched.
In short, I have no idea how Apple managed to supply me with what appears to be a dodgy handset. Supply chain failure, admin failure, I don't know. I know that it hasn't been 'serviced' by anybody, but I can tell that Barry and Adam don't believe me. They believe that the fact of mismatched serial numbers are incontrovertible evidence of tampering. (I'm minded to point out that they opened up the phone out of my sight, hence becoming the only people with the opportunity - and expertise - to do exactly what they're alleging has been done).
The issue is now with Corporate Customer Servcies. I'm not hugely optimistic.
Has anybody out there experienced anything similar? Can anybody offer any theories (preferably without straying into corporate conspiracy fantasies) as to how the numbers may have become mismatched?
Grateful for any help.I'm still in "recovery mode" after a huge fight with our local Applestore.
About 6 weeks ago, my wife's 13 month old iPhone 4S developed the "won't turn off" fault and was replaced, out of warranty, for a fee of £139 and with a 90 day warranty.
About two weeks after that we realised that there was a sound problem when trying to use Facetime (the person on the other end couldn't hear us) but as we have ipads in the household, we didn't immediately persue it and assumed it was down to some setting problem.
Two weeks ago my wife was shooting some video with the phone, something we hadn't done before and on playback there was no sound. We realised then that the phone probably had hardware issues and arranged to take it back to the store for repair or replacement.
I wasn't anticipating any problem when they said that it was a hardware issue and assumed that a replacement would be supplied.
They looked inside an found that a dozen screws were missing and all the EM shielding that's normally screwed in place was also missing. On this basis, they refused to repair or replace. Things got a little tense after that.
I KNOW that we didn't remove any parts. I find it impossible to believe that even if a third party had obtained access to my wife's phone, that they would have opened the phone, removed the screws and EM screens (including the one that has the QR code serial number), put it back together and then returned it to its original position.
As I repeated ad nauseum to the manager of the store, the only possible other option was that the phone was supplied in that condition. After an hour and a half of arguing, sometimes quite loudly and refusing to leave the store until they replaced the handset, they caved in.
I don't believe that Apple quality control is 100% accurate. In fact I'm sure that no manufacturer's QC is. How our handset slipped through the net I don't know but it did.
I don't know whether this story will help you in any way but I hope you get your problem resolved -
Imei number is not showing in the phone
I have one 4S iphone, the problem is that imei nember is not showing up in the phone.
I restarted the phone, then it says activation problem and when i press the "i" button, IMEI number is not shown.
I still have the box of my iPhone. Is there is any a way to re-enter the number or any other way to fix it up??
Please suggest me.Copied from my initial post:
Generally means a hardware failure. Make an appointment at any Apple store. -
When I type a word while texting, my phone says the word. This has just happened recently but continues. What did I do to make it do this?
Are you getting any kind of error message at all regarding the failure to connect, or is it just not seeing it as there?
Any chance your ex managed to actually damage the phone? -
Has anyone experienced the iphone 4s camera panorama failure where the panorama stops after taking only one 'non panoramic shot? I think this happens when you switch direction of the panoramic arrow.
Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host> -
My problem I worked updated iPhone 3 gs (ios4) to version (ios6), and when operating the device required to activate the phone and therefore appears to me aftermarket says (IMEI 01 216 300 555 018 3 ) ICCCID unknown.
There is no network
I hope that I showed you my problemThat's a critical failure. It can not be fixed. It is usually the result of jailbreaking or hacking the phone to unlock it.
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So i have an iPhone 3GS and when i move the phone while its restarting, a white screen shows up, and sometimes i need to punch it to turn it on. HELP i dealt with this problem for months and im sick of it! HELP ME!!!!
Sounds like hardware failure, called boot loop. Call Apple and or go on apple.com and make Genius Bar appointment to have your iphone reviewed by a Tech. Provided you iphone shows no physical or liquid damage they will take care of you, or if you have Apple Care Plus
Genius Bar Rerservation : http://www.apple.com/retail/geniusbar/ -
This iphone cannot be backed up because there is not enough iCloud storage. Can you help me take the pictures off the icloud since I backed them up on my pc and would like to continue to use the storage in icloud to back up with.
you are correct. We are not understanding each other. I am attempting to provide a model for good habits for the OP. You have provided only a short term brief intervention which leaves a gaping hole for data to get lost in.
At no point did I say that merely backing up the device without saving the camera roll pictures would delete them. Please stop inferring what you think I mean, you are confusing the issue. I said that doing so was SETTING UP the OP for data loss. This behavior encourages the OP to simply shut off their backup for their pictures. At no point did you instruct the OP to delete the old pictures from the device. The set up part is this... if they simply turn off the camera roll backup, and aren't implementing some form of management for the pictures on the device, then the pictures are only being actually saved, in a "permanent" manner when the OP backs up to itunes. That's all fine and good, but this also presumes that the OP will always do so on a regular basis, will never forget to do so even when there are a ton of new, very important pics to worry about.
My suggestion allows the OP to continue to use the automatic backup feature the way it was intended...automatically...for the information that has not yet been saved to the user's computer. The whole point here is that the OP can keep their pics AND still benefit from automatic backups without disabling the cameral roll from being backed up into the icloud.
Should this poster have walked into my fruit themed store, I would recommend that the OP do the following:
1. back up the pics to the computer (done)
2. REMOVE THE BACKED UP PICS FROM THE PHONE
3. Learn about and utilize PHOTOSTREAM (including its limitations like no videos, only 1000 pics and only for 30 days) to make backing up and saving the photos from the phone easy and simple
4. Explain how backup works and what it backs up
5. Reassure the OP that even if they haven't backed up to itunes lately or have not bothered to properly save their pictures using another device and PHOTOSTREAM, that their oversight won't be catastrophic in circumstances where failure to do either of these things and being met with tragedy, does not necessarily mean that the OP is SOL. The automatic backup is another line of defense against data loss and can save the OP's precious memories, TEMPORARILY, until they can be transferred to another device for "permanent" storage. Why disable a line of defense?
I see it all the time. Full icloud, camera roll turned off, device not backed up to itunes nor pics saved for weeks because they were too busy, didn't feel like it or were just plain lazy. Then, a wedding, birth, Halloween, Naughty time with the hubby, whatever it may be its an event with a LOT of pictures taken. Then, then next day or so, before the manual saves can happen, the device is damaged and needs to be replaced. There's no backup, nothing saved and the user loses ALL of the pics from the special event. IF they had properly managed their pics and only kept stuff on there that they really needed, deleted the rest after saving their pics elsewhere, and thus kept the backup size small enough to use, the backup would happen unattended overnight, and even though catastrophe still happens, all the pics from the big event are recovered on a new device using the iCloud backup.
Do you see the difference? I hope you do, and i hope so does the OP. I have a great deal of experience here, take advantage of it or not. Accept my help or be stubborn about it, Your choice. I am finished posting into this thread now. Take care and good luck with your data.
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