Failure to Capture - Is anyone reading this?

Question

Captivate sometimes fails to capture screens even when there
is mouse activity, scrolls, and menu selection.
It captures the mouse movement, but not the screens. It then
assigns the mouse movement to the wrong slide.
It's impossible to reassign the mouse movement to a different
slide because the appropriate slide is not available. It was not
captured.
This causes a lot of trouble and work - or an entire
recapture. It is a serious flaw.
It also makes me wish that Captivate would allow me to create
new mouse movement on slides AFTER capture.
Is anyone else having the same problem?
I have not seen any responses to similar topics. Is anyone
reading this?

Answer 1

Last things first, gbj. Yes, someone is reading. Sometimes a
solution is not offered because one isn't known, or the question
may not be clear, or whatever. Be patient with the volunteers,
please ... they help here in addition to their regular jobs, and
without pay of any kind. That said ...
Your question doesn't include the type of application you are
trying to record. Is it a web-based application (yes, there is a
difference - read on)? If so, the "changed" background following a
click may not have rendered (downloaded) when the screen-capture
took place. This can be real obvious if you are capturing a
web-based background on a slow connection.
If this is the case, try going more slowly from
click-to-click during recording, and keep an eye on the Captivate
icon on the system-tray to be sure a background capture really is
being made when expected ... it will flash red each time a screen
shot is taken, when operating properly.
Also, try supplementing the automatic capture with manual
background captures (the "PrtScr" key, by default).
Let us know if this helps. If not, please share more specific
steps we can take to duplicate what you are seeing - that might
help us to help you. Have a great day!