Failure to download library books

When I try to download a library book everything looks ok from the library end but "Digital Editions" will not load. The following dialogue box appears: Download failed. Network connection was lost. Please check your internet connection and try again. Needless to say, the internet connection is ok.

Two possible problems.
1) ~~~~~~~~
Check your firewall to make sure Digital Editions is not blocked. Maybe check by (temporarily) turning off firewall.
2) ~~~~~~~~~
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

Similar Messages

I'm using ADE with a Mac and have successfully downloaded library books for a few years; suddenly today the books are downloading to the Finder but do not show up in ADE so that they can be put on my Nook.

Is anyone suddenly having trouble using Adobe Digital Editions on a Mac to download library books? I have been using this to load books on to my Nook and suddenly, out of nowhere, everything is downloading to the Finder app. ADE pops up like it always has when I download from the library website, but the book does not show up there.
Has something changed?

1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2

Can't download library books to my ADE, v. 3.0 from Mac OS X, with Yosemite download

i have a Mac OS X 10 w. Yosemite download. am having trouble downloading library books to ADE, v. 3.0, which i would then like to transfer to my Simple touch Nook. I noticed that the authorization is for a DRM but the books are ACSM. should i change the computer authorization and if so, how do i do this?

Thank you. I did find a book that i had checked out from the library in the documents file. however, the book wants to open in iBooks. i want the book to go to my Simple Touch Nook and i thought that i could only do that through ADE, v. 3, which i have downloaded (several times). however i can’t get the library books to download or go to ADE anymore. I reauthorized the computer, using an Overdrive authorization, but i still can’t get books to download to ADE. i believe that before all this trouble, i had an ADE authorization. I was wondering if i should de-authorize the computer (but don’t know how to do that) and re-insert an ADE authorization. (but of course i don’t really know how to do that either). i have spent so much time one this matter that i can’t remember what i’ve done. Nook and Apple say that this is an ADE problem, and i have reviewed the discussions in the Forums, but so far i haven’t found anything exactly on point — or perhaps i just don’t recognize an answer that is staring me in the face.

I am trying to download library books onto my Nook reader and keep receiving the message that the book isn't authorized to download. Have not downloaded a book in several months but haven't had this problem in the past. Help?

I am trying to download library books onto my Nook reader and keep receiving the message that the book isn't authorized to download. Have not downloaded a book in several months but haven't had this problem in the past. Help?

same problem for me. I am using abe edition 3 as I don't think 4 can be used with kobo. Book has been downloaded to kobo but it can't be read as it is not authorised.Help please

I am unable to open my downloaded library books in ADE. I have a Mac running Snow Leopard and want

I am unable to open my downloaded library books in ADE. I have a Mac running Snow Leopard and want to transfer the books to a Kobo reader. Was able to load books perfectly until recently. I have tried trashing ADE and re-installing but have received the message that the version of ADE will not run with my current operating system. Tried resetting the Kobo reader and thought maybe it was not authorized but it appears in ADE when I plug it in. Any help would be greatly appreciated - getting very frustrated!

You nshould ask in the Digital Editions forum,
http://forums.adobe.com/community/adobe_digital_editions

Cannot download library books

My ability to download library books has stopped working.
I get a code that says E_adept_request_expired whenever I try to download a book.

Hi, thanks to Jim Lester and Frustrated in AZ for your replies. As mentioned in my original post the Adobe message returned is:- "error activating device with Adobe. E_Adept_Request_Expired(error code 2004). When first using and setting up the tablet Adobe was required to authorise the tablet with a DRM licence.
I assume this message that I now receive relates to this (the expired bit).I have checked and double checked date and time etc. To explain further, ADE is NOT required to download library books as the Overdrive Books app is used for this, the app being supplied by the library. Having contacted Overdrive Books, they also suggest that it is a date time problem and can offer no further suggestions. Now, trying to overcome this problem I tried to reinstall the Arnova update in the normal way and now find that I cannot even do this, I cannot reinstall the update. Copying to the root in the normal way results in the update file being stored in the root but not able to install from this point. So it now seems to me that the original update installation may have caused the problem so, how can this be overcome. Any suggestions at all will be most welcome. Thanks.

I can't download library book through Overdrive Media to my IPod Touch. It won't transfer from Itunes since new update for the icloud

I've not had a problem before, but since the new update for Itunes, I can't download library books through Overdrive Media to my Ipod touch. It transfers to Itunes but shows a message on my IPod that it can't sync.

I don't recall updating recently, but tonight I found I had the same problem. However, if I plugged my ipod in, it then gave me the option to transfer to just ipod, or library and ipod. However, that raises other problems, because you know we have to change these over from music to audiobooks. Also, ITunes is freezing on me, even after doing a fix reinstall. It looks like it's connecting to the store and I have to end task it. Also, some freaking crap is going on with my ipod. I "lost" my audiobook option I had locked to the bottom of my page. Also, all the other music I had on my ipod is gone, wasn't much as I use this mostly to listen to audiobooks. But the only music album there is the free U2 one Apple gave out a while back. So I'm in it even worse than you right now as I have a 2 day trip planned and was adding more books to my selection, to listen while driving. But try what I told you above. If it does put it on your ipod, you can delete it and "fix" the info in iTunes, then transfer it back.

When I try to download library book on nook book it says too many activations

WWhen I try to download library book it says too many activations.

Please don't post the same question multiple times!

Error message downloading library books

I cannot download or return library books - getting an error message - E_adept_request_expired - tried downloading Adobe digital editions 2.0 and got the same message - Help

That is often down to incorrect time, timezone or daylight savings settings on the computer running ADE.
If that doesn't help: ADE2.0 will not handle library books when used in conjuction with some eReaders (including but not only Sony PRS-350).
Try replacing with the less buggy older version.
~~~~~~~~~
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

My answer to Error Message 2038 when trying to download library books to ADE/NOOK

I found my solution! I previously posted a "Help" on the forum because I could not get my public library books to download to ADE. I kept getting an error message #2038 stating to check my network connectivity. Well, not being a techie, I didn't even know what that meant....and the search began. After MANY excrutiating hours, I found the simple answer for my particular trouble.
First, please indulge me why I whine.... I checked my firewall by funbling my way through my computer and trying to download to ADE without it being turned on, not my problem. My virus protection, not the problem. I copy and pasted folders as suggested in some forums and totally messed them all up. I had to delete them from my PC and have Nook help me reset my nook to factory settings and reauthorize my Nook. What a MESS! I uninstalled and reinstalled ADE checking out my ID, etc. I spoke with the public library and tried their solutions....nada. I TRIED to speak with ADE but they informed me Digital Editions is a free software so I couldn't even PAY a techie to speak to me and had to use these forums. Nook advised me that the problem was not Nook related and they were NOOK TECHIES not computer techies so maybe I should check with ADE. ON AND ON around the merry go round.
Finally, here was my problem and answer. I did not know what a "proxy" was. I kept being told to check my "proxie server". I don't know if this will work for anyone else but here was my simple answer. I have a satellite internet service provider. I called them, and although they told me this was not within their scope of service, they helped me. I went onto Internet Exployer, I clicked on Tools. I clicked on Internet Options, I clicked on the connections tab, I click on the LAN settings and there was a number in my "proxy server" box. I recognized this number as being the same number listed for my satellite provider (Hughes Net). I called them and told them my problem and asked if that number SHOULD be in my proxy box. They had me delte the number and click on "automatically detect settings" instead. They then had me make sure my internet could still surf the internet correctly by having me go into "graphi-heavy" sites like Facebook.com and CNN.com. My internet worked great as ever. I then went to the public library web site and checked out a book. ADE came up and instantly downloaded the book. I was able to drag and drop the book to my Nook icon and it appeared in my Nook. I can now check out free public library books, which is the whole reason WHY I purchased the Nook and not the Kindle!!!!
I was told this proxy setting was not "wrong" just speaking a language that ADE could not translate....so to speak.
Yeah!!!!!! I hope if anyone else has this problem, you will find this posting to be your easy answer......because it has not been easy to find this information out. There is noone out there to help you but these forums!!!! The one fall-back to the NOOK is that they are NOT prepared to help you resolve any compatibility problems. THEY ONLY KNOW HOW TO OPERATE THE NOOK, they aren't computer Techies. NOOK is great, but if they want to be #1 they are going to have to beef up their Support Network with qualified computer/Nook techies.

Hooray!!!

How do I download library books to my nook w/o extra files

When i download a library book to my nook from the ADE it also downloads "unrecognized file" -both annot and png for every book.How do I stop this from happening and eliminate those already on my nook.

I don't think it is possible.
I don't think it downloads them, rather it creates them automatically as part of the download process.
I suspect the .png is the book cover page; the .annot holds any annotations you make (and maybe your current reading position in that book).
Even more irritating is that if you download books to a device via some other route (such as free books using Calibre),
the next time you connect the device to ADE, ADE spends lots of time trawling through these books which have nothing to do with it,
and creating such spurious files.

Unable to download library books to my nook

when i try to download a book to my nook from my local library i get a message saying i do not have authorization, please help

What sort of nook: dedicated eReader or tablet?
How are you trying the download?
Have you authorized correctly?
Both ADE (Digital Editions) if you are using it, and the noon?
If you are using ADE on a computer to do the initial download ...
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Unfortunately, it often then gives misleading error messages about what is wrong.
Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your Adobe ID.

ADE 2.0 stopped working (won't download library books to ADE on Windows computer for Kobo

I've used ADE to download e-books from my public library onto my Kobo for over a year now but for a week now I haven't been able to. When I open the library book, select 'download' and it opens ADE but it is a totally blank page (there should be several books there that I have purchased). It sits on this blank screen for a while and eventually an error message comes up "ADE 2.0 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solutions is available".
I pinged my local library who suggested that I uninstall ADE and reinstall it. I did that and nothing changed. I waited 24 hrs and tried again. Still no change. I've also removed my computer authorization (ADE-Help-Contr Shift d) and reauthorized. Still can't load a book.
Any suggestions???

There are lots of bugs in ADE2.0 (and 2.0.1).
Some of them just appear like that for no obvious reason on previously working systems.
Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

ADE doesn't recognize my kobo ereader to download library books. What

ADE doesn't show an icon for ,my KOBO ereader. I followed ADE's instructions, as well as the helpsite on KOBO.com. How can I get ADE to recognize my ereader to get the correct prompt to download my library books. I've been trying since Christmas to get this thing to work. Please help!

Use the forum for ADE:
http://forums.adobe.com/community/adobe_digital_editions

ADE on MacBook crashes when opening downloaded library book. Any fix?

I just downloaded ADE on my MacBook Pro, then downloaded a book from the library. The book downloads every time I open ADE. Then, when clicking on the book, ADE quits. It is supposed to add it to a list to "READ", but this doesn't happen. Any solutions?@

Follow-up... it turns out this problem was caused by a corrupted e-book file. The test is to download another e-book, then try to open it. At my librarian's suggestion, I tried this and it worked. They will try to fix their broken e-book file.

Failure to download library books

Similar Messages

Maybe you are looking for