Failure to download/re-install

OS: Windows Vista Pro
Browser: IE9 and Firefox 6, both fully updated (Firefox re-installed)
Flash player version: Currently un-installed
Last night, I was having trouble using YouTube and Flash games, even though all other websites and their content was loading perfectly well. I figured that there was either an issue with a) my browser of choice (Firefox) or b) Flash Player. I checked to see that both were fully up-to-date and tried to update Flash Player.
However, the download was running very slowly (<5kb/s). I tested other downloads and websites and had no issues. I un-installed and re-downloaded Firefox via IE9, which produced no issues.
I then decided to un-install Flash Player. The un-installer took a long time to download, but it did eventually. The un-installation ran successfully and I re-started my laptop. I then downloaded the Flash player installer (again, it took some time but it completed). However, when running the installer, it starts the download section of the installation and then stops at 12% before giving a timeout error. I now have no Flash Player for either browser.
What would you recommend to try and get Flash Player re-installed onto my laptop? It's pretty frustrating that everything else seems to be running so smoothly but one of the main components of my browser isn't!
Many thanks in advance.

I think we'll need your installer log to go further. Would you mind posting the contents of the last attempt or two?
Where do I find the Flash Player installation log on Windows?
Thanks,
Chris

Similar Messages

Failed to Install The New Preview Build. Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.

Hello,
I'm having issues upgrading my Windows 10 Technical Preview installation build 9879 to a newer build that's become available late January 23rd.
I am installing the new upgrade in a Hyper-V virtual machine and get the following error:
Failed to install the new preview build, please try again later. 0x80246007
What could be the problem?
Previously I've had messages that Windows cannot be upgraded on a computer with less than 2 Gbyte of RAM. That's a Hyper-V VM with dynamic memory and I was highly surprised to see this error; never had this before. Had to set 2048 Mbytes as a minimum memory
for this VM. Now that I have this 80246007 error code.
When looking up System log, the following error messages are listed multiple times:
Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.
The errors are returned for the Event ID 20 by WindowsUpdateClient
in task category Windows Update Agent..
I reviewed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
registry key as suggested in Windows
Insider stuck on build 9841 - "No new preview build was found", and here is what it shows:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability]
"BranchName"="fbl_awesome1501"
"ThresholdRiskLevel"="low"
"ThresholdOptedin"=dword:00000001
Note, when attempting to install the downloaded update from a native boot, installation starts with no errors.
However, since setup is not supported for a natively booted VHD files, it does not proceed further showing a message that installation on virtual drives is not supported.
Looks like Setup is having problems installing in a Hyper-V virtual machine.
Possibly, some ESD files got corrupted during downloading? Is it possible to remove them and re-download missing files? (I, however, noticed that Windows seems to re-download upgrade files after you restart 9879 and attempt to check for a new build.
Any clue why installing under VM causes 9926 to fail?
Thank you in advance.
Well this is the world we live in And these are the hands we're given...

Hi,
According to the error message, this problem seems like update package installation failed during system upgrade.
You can try to remove ESD file which locate at boot of C drive and upgrade the system again for test.
On the other hand, make sure the system 9879 installed all Windows pushed updates before system upgrade.
Roger Lu
TechNet Community Support

Installation Failure: Windows failed to install the following update with error 0x800F0922

Hi folks,
I have a HP Elitebook Folio 9470p. It came with Windows 8, and I installed it on my corporate domain. I was trying to do some Windows updates so I could upgrade it to Windows 8.1, but it fails installing the updates, whether or not I try
to install them one at a time or all of them. It has about 18 updates it needs from security updates to a .net framework update. I run Symantec EP, and disabled it, checked for driver updates for things like display and networking and they are
all up to date.
I'm at a loss as to what to do. It gives this error in the event log for each file, Event ID 20.
Installation Failure: Windows failed to install the following update with error 0x800F0922: Security Update for Windows 8 for x64-based Systems (KB2862152).
This is the example for KB2862152, but it gives the same error for every one. I've tried to auto fix for Windows update issues and it fixed a couple of the issues, but not all of them, and provides no other help.
I also deleted folders and files from the SoftwareDistribution folder as well, to no avail. Any ideas what I can do to get whatever updates it needs, so I can fully patch it, and upgrade it to Win 8.1?
Thanks for any help!

Hi MM. Mr Kywildcat and Vegan Fan,
GOOD NEW ! At this time, my issue is solved. The only black side is "how ?" : I hope that we will get a response some day ; however, and for in information pnly - hoping this could help someone - I resume some actions which allowed this the happy end
1) about installing 8.1 : I wanted to be sure that gain/pain ratio was positive, and that upgrading from a (potentially) damaged system would'nt produce something looking like a new Win 8.1, but difficult to maintain and keeping some negative potentialities.
2) I was influenced by the fact that this
0x800F0922 error acted as "a serial killerror", whose root cause could be a unique update error at reboot time concerning several (>20) packages, so I decided to test some manual upgrades.
3) Manual update (i.e. manual download and maunching of .msu packages) of the 2 following packages
(whose update previously failed on a Windows Update) was successful : .NET Framework version 3.5 for x64 (KB2898866) and Camera Codec Pack Windows 8 for x64 (KB2899190)
4) So I decided to try Windows Update on a selection of packages, first : those concerning .Net Framework 3.5 and 4.5 (that is: KB2898866, 2901120, 2898865) --> Successful !
5) finally, I selected almost all other packages, with some exceptions wich I (think to) have no need for : KB2871690, 2904659, 2843630. To be complete, here is the list of pakages updated one time at all :
KB 2892074, 2893294, 2893984, 2909210, 2912390, 2916036, 2889784,2903938, 2911101, 2913152, 2917499
--> always succesful.
I am not a specialist, but I uess that this 0x800F0922 error hides another problem which is globally "H-RESULTED"
to all updates pending in one update operation with reboot. This could be assumed from this CBS.log exterped from my last wrong attempts, where root cause seems not to be
0x800f0922, but 0x80004003 :
2014-02-15 21:29:13, Info CBS Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2014-02-15 21:29:13, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-02-15 21:29:18, Error CBS Startup: Failed to process advanced operation queue, startupPhase: 0. A rollback transaction will be created. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Anyway, thanks to you who spent some of your time to describe issues and search/ suggest solutions ; I will upgrade my system to 8.1 anyway, some of this day, when I am sure that my configuration does not hides some other problem. I thing that potential
issue remains until maybe a new KB corrects it, wrong :-) ?
And I hope that you - Mr Kywildcat - can upgrade your system on "current levels" trying similar attempts.
Phil

Some computers download and install the two approved updates, others only download Windows Update Agent and not the approved updates.

Some computers download and install the two approved updates, others only download Windows Update Agent and not the approved updates.

UN-successful Windows Update Log:
2014-05-07 09:33:56:180
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Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0400) ===========
2014-05-07 09:33:56:220
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Misc = Process: C:\Windows\system32\svchost.exe
2014-05-07 09:33:56:221
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Misc = Module: c:\windows\system32\wuaueng.dll
2014-05-07 09:33:56:180
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Service *************
2014-05-07 09:33:56:221
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Service ** START ** Service: Service startup
2014-05-07 09:33:56:222
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Service *********
2014-05-07 09:33:56:544
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Agent * WU client version 7.6.7600.256
2014-05-07 09:33:56:545
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Agent * Base directory: C:\Windows\SoftwareDistribution
2014-05-07 09:33:56:546
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Agent * Access type: No proxy
2014-05-07 09:33:56:547
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Agent * Network state: Connected
2014-05-07 09:33:57:315
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Setup Service restarting after SelfUpdate
2014-05-07 09:33:57:545
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:33:57:592
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Report CWERReporter::Init succeeded
2014-05-07 09:33:58:326
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Report *********** Report: Initializing static reporting data ***********
2014-05-07 09:33:58:376
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Report * OS Version = 6.1.7601.1.0.65792
2014-05-07 09:33:58:376
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Report * OS Product Type = 0x00000030
2014-05-07 09:33:58:394
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Report * Computer Brand = Hewlett-Packard
2014-05-07 09:33:58:444
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Report * Computer Model = HP Compaq 4000 Pro SFF PC
2014-05-07 09:33:58:455
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Report * Bios Revision = 786H7 v02.00
2014-05-07 09:33:58:504
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Report * Bios Name = Default System BIOS
2014-05-07 09:33:58:554
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Report * Bios Release Date = 2011-01-31T00:00:00
2014-05-07 09:33:58:554
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Report * Locale ID = 1033
2014-05-07 09:34:03:562
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Report REPORT EVENT: {082D455B-6E51-4238-A997-1D27D9214A72}
2014-05-07 09:33:58:565-0400 1
199 101
{0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}
1 240005
SelfUpdate Success
Content Install Installation successful and restart required for the following update: Windows Update Aux
2014-05-07 09:34:03:614
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing Windows Update Agent ***********
2014-05-07 09:34:42:049
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Agent *********** Agent: Initializing global settings cache ***********
2014-05-07 09:34:42:049
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Agent * WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * WSUS status server: http://csd26.csd.local:80
2014-05-07 09:34:42:049
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Agent * Target group: CO
2014-05-07 09:34:42:049
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Agent * Windows Update access disabled: No
2014-05-07 09:34:42:063
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DnldMgr Download manager restoring 0 downloads
2014-05-07 09:34:42:089
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AU ########### AU: Initializing Automatic Updates ###########
2014-05-07 09:34:42:089
1036 e70
AU AU setting next detection timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
1036 e70
AU AU setting next sqm report timeout to 2014-05-07 13:34:42
2014-05-07 09:34:42:090
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AU # WSUS server: http://csd26.csd.local:80
2014-05-07 09:34:42:090
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AU # Detection frequency: 22
2014-05-07 09:34:42:090
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AU # Target group: CO
2014-05-07 09:34:42:090
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AU # Approval type: Scheduled (Policy)
2014-05-07 09:34:42:090
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AU # Scheduled install day/time: Every day at 3:00
2014-05-07 09:34:42:090
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AU # Auto-install minor updates: Yes (User preference)
2014-05-07 09:34:42:105
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AU Initializing featured updates
2014-05-07 09:34:42:116
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AU Found 0 cached featured updates
2014-05-07 09:34:42:116
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU Successfully wrote event for AU health state:0
2014-05-07 09:34:42:117
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AU AU finished delayed initialization
2014-05-07 09:34:42:117
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AU AU setting next sqm report timeout to 2014-05-08 13:34:42
2014-05-07 09:34:42:117
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AU #############
2014-05-07 09:34:42:117
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AU ## START ## AU: Search for updates
2014-05-07 09:34:42:117
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AU #########
2014-05-07 09:34:42:291
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AU <<## SUBMITTED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:34:42:341
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Agent *************
2014-05-07 09:34:42:341
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Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:34:42:341
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Agent *********
2014-05-07 09:34:42:341
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Agent * Online = Yes; Ignore download priority = No
2014-05-07 09:34:42:341
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Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0
and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-05-07 09:34:42:341
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Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-05-07 09:34:42:341
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Agent * Search Scope = {Machine}
2014-05-07 09:34:42:341
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Setup Checking for agent SelfUpdate
2014-05-07 09:34:42:342
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Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2014-05-07 09:34:42:349
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:42:392
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:669
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2014-05-07 09:34:44:676
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:754
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:777
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:781
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2014-05-07 09:34:44:788
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:837
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Setup Determining whether a new setup handler needs to be downloaded
2014-05-07 09:34:44:855
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Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2014-05-07 09:34:44:862
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Misc Microsoft signed: Yes
2014-05-07 09:34:44:862
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Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe are not trusted: Error 0x800b0001
2014-05-07 09:34:44:862
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Setup WARNING: Trust verification failed for WuSetupV.exe. It will be deleted and downloaded, error = 0x800B0001
2014-05-07 09:34:44:863
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Setup SelfUpdate handler update required: Current version: 7.6.7600.256, required version: 7.6.7600.256
2014-05-07 09:34:44:873
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:44:932
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Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:44:933
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:048
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Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:048
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Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2014-05-07 09:34:45:234
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Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2014-05-07 09:34:45:235
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Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-05-07 09:34:48:415
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PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-05-07 09:34:48:415
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:34:48:424
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PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:424
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PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:424
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:34:48:454
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PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2014-05-07 09:34:48:454
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PT WARNING: SOAP Fault: 0x00012c
2014-05-07 09:34:48:454
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PT WARNING: faultstring:Fault occurred
2014-05-07 09:34:48:454
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PT WARNING: ErrorCode:ConfigChanged(2)
2014-05-07 09:34:48:454
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PT WARNING: Message:(null)
2014-05-07 09:34:48:454
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PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2014-05-07 09:34:48:454
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PT WARNING: ID:cb5babad-3a1d-4e6b-946e-736ed4746e3f
2014-05-07 09:34:48:464
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PT WARNING: Cached cookie has expired or new PID is available
2014-05-07 09:34:48:464
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PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
2014-05-07 09:34:48:464
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PT Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
2014-05-07 09:35:06:497
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AU Forced install timer expired for scheduled install
2014-05-07 09:35:06:497
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AU UpdateDownloadProperties: 0 download(s) are still in progress.
2014-05-07 09:35:06:497
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AU Setting AU scheduled install time to 2014-05-08 07:00:00
2014-05-07 09:35:06:498
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AU Successfully wrote event for AU health state:0
2014-05-07 09:35:14:236
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PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2014-05-07 09:35:14:236
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PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
2014-05-07 09:35:20:118
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Agent * Found 0 updates and 79 categories in search; evaluated appl. rules of 859 out of 1494 deployed entities
2014-05-07 09:35:20:194
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Agent *********
2014-05-07 09:35:20:194
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Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-05-07 09:35:20:194
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Agent *************
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:35:20:209
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AU >>## RESUMED ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
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AU # 0 updates detected
2014-05-07 09:35:20:209
1036 bb8
AU #########
2014-05-07 09:35:20:209
1036 bb8
AU ## END ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
2014-05-07 09:35:20:209
1036 bb8
AU #############
2014-05-07 09:35:20:210
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:20:210
1036 bb8
AU Featured notifications is disabled.
2014-05-07 09:35:20:211
1036 bb8
AU AU setting next detection timeout to 2014-05-08 11:19:46
2014-05-07 09:35:20:211
1036 bb8
AU Setting AU scheduled install time to 2014-05-08 07:00:00
2014-05-07 09:35:20:212
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:20:212
1036 bb8
AU Successfully wrote event for AU health state:0
2014-05-07 09:35:25:183
1036 f08
Report REPORT EVENT: {C1B39107-F517-4477-AAE3-9B1F1D6002BF}
2014-05-07 09:35:20:193-0400 1
147 101
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Software Synchronization
Windows Update Client successfully detected 0 updates.
2014-05-07 09:35:25:183
1036 f08
Report REPORT EVENT: {669B9537-BB71-4190-BA58-A97F725AE4D8}
2014-05-07 09:35:20:194-0400 1
156 101
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Pre-Deployment Check
Reporting client status.
2014-05-07 09:35:25:184
1036 f08
Report CWERReporter finishing event handling. (00000000)
2014-05-07 09:37:32:440
1036 f08
Report Uploading 3 events using cached cookie, reporting URL = http://csd26.csd.local:80/ReportingWebService/ReportingWebService.asmx
2014-05-07 09:37:32:454
1036 f08
Report Reporter successfully uploaded 3 events.

Installing mangler from AUR - cant download and install gsm

==> gsm dependencies:
- glibc (already installed)
==> Continue the building of gsm ? [Y/n]
==> ----------------------------------------------
==>
==> Install or build missing dependencies for gsm:
==> Building and installing package
==> gsm dependencies:
- glibc (already installed)
==> Making package: gsm 1.0.12-6 i686 (Tue Jan 19 17:50:22 CET 2010)
==> Checking Runtime Dependencies...
==> Checking Buildtime Dependencies...
==> Retrieving Sources...
-> Downloading gsm-1.0.12.tar.gz...
--2010-01-19 17:50:22-- http://kbs.cs.tu-berlin.de/~jutta/gsm/gsm-1.0.12.tar.gz
Resolving kbs.cs.tu-berlin.de... 130.149.17.4
Connecting to kbs.cs.tu-berlin.de|130.149.17.4|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://user.cs.tu-berlin.de/~jutta/gsm/gsm-1.0.12.tar.gz [following]
--2010-01-19 17:50:22-- http://user.cs.tu-berlin.de/~jutta/gsm/gsm-1.0.12.tar.gz
Resolving user.cs.tu-berlin.de... 130.149.17.156
Connecting to user.cs.tu-berlin.de|130.149.17.156|:80... connected.
HTTP request sent, awaiting response... 404 Not Found
2010-01-19 17:50:22 ERROR 404: Not Found.
==> ERROR: Failure while downloading gsm-1.0.12.tar.gz
Aborting...
Error: Makepkg was unable to build gsm package.
==> Install or build missing dependencies for mangler:
Solutions?

The PKGBUILD is out of date. That website no longer hosts gsm. The all seeing google tells me this:
A more extensive version of this document used to be at http://www.cs.tu-berlin.de/~jutta/toast.html aka http://kbs.cs.tu-berlin.de/~jutta/toast.html, hosted by the university I studied computer science at many years ago. I don't know whether my alma mater is suffering some sort of technical failure, or whether they finally noticed that I've been gone for about ten years - but my directories there don't seem to exist anymore. I made a couple of backups over the years, but I'll take the opportunity to trim down the page a little.
The place where it is now, quut.com, the Questionable Utility Company, will likely be around as long as I am. Thanks to the Technische Universität Berlin for its long and largely pain-free hosting services; we'll take it from here.
Current project site: http://www.quut.com/gsm/
Last edited by reed9 (2010-01-19 17:36:05)

I downloaded and installed PSE 9.0.3 update. The message I received was "unable to install".

I downloaded and installed PSE 9.0.3 update. The message I received was "unable to install". This has happed a couple of times. What do I do to install the updates?

You may need to uninstall PSE and all other Adobe programs on the system, scrap the installer database and start over. Update failures most of the time point to blockages in the installer database due to version conflicts ov newer components vs. your "old" program. If the update doesn't add or fix anything that would be essential for you, then jsut leave everything as is and spend the time with nicer things...
Mylenium

Ecently, i intended to download but unfortunately it's already more than 5 attempts. Due to the slow connection and power failure, my download failed to complete. Would it be possible to download the application again? Regards

Recently, i intended to download but unfortunately it's already more
than 5 attempts. Due to the slow connection and power failure, my
download failed to complete.
Would it be possible to download the application again?
Regards

Which application does this concern? Alternative downloads are available thru the following pages...
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can also download trial versions of software thru the site linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/tag/ddl

I have ios 5.1.1. When I sync to iTunes, my purchased apps no longer work. They blink but do not open. The only way I have been able to solve this, is as follows: I delete one of the apps and then re-download and install it. Then, all my apps work.

My new iPod touch 64 Gig has a problem after syncing with iTunes. My purchased apps no longer work. I touch them and they seem to try to open but they do not.
The only way I have found to fix this is as follows:
I delete one of the purchased apps. Then I go to the App Store and re-download and install the same app. After that, all my apps work again.
Please help.

Download/install an app is a know possible solution.
3. Install another app from the App Store
If all user-installed apps are not launching, it could be an Apple ID authorization issue. Download and install an app that isn't already installed on your device to reset this information.
Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Above from Apple's :
iOS: Troubleshooting applications purchased from the App Store

I have low C disk space. Want to install Ai Trial. Not enough Space. But have a huge space of G: drive. How I can direct install to download and install on other than C: drive?

I am short with C: Drive space. Cannont Install Ai Trial. How I can download and Install on other than C: drive? I am trying to download it through Creative Cloud as a subscriber.

Thanks for help. It worked. Now up and running Ai.
Sent by:
Khalid Hameed
London - UK

Window 8.1 Chinese character cannot display properly in a game even though I have downloaded and install all chinese language packs

Hi,
The operation system for my computer is Window 8.1. I am currently trying to install a chinese game. Even though I have downloaded and install all the chinese language pack, I have even set the regional language locale to chinese (similified / traditional),
the chinese characters will not display properly in the game. Some people told me i need to set the locale to Chinese PRC, but I am not sure where to download this PRC language pack for window 8.1 (as I only have chinese simplified and chinese traditional).
I would greatly appreciate if someone can give me a hand in solving this problem. Thank you for your help in advance.

Hi,
The operation system for my computer is Window 8.1. I am currently trying to install a chinese game. Even though I have downloaded and install all the chinese language pack, I have even set the regional language locale to chinese (similified / traditional),
the chinese characters will not display properly in the game. Some people told me i need to set the locale to Chinese PRC, but I am not sure where to download this PRC language pack for window 8.1 (as I only have chinese simplified and chinese traditional).
I would greatly appreciate if someone can give me a hand in solving this problem. Thank you for your help in advance.
Hi,
Please open Region, under administrative -> Language for non-Unicode programs: choose Chinese.
Kate Li
TechNet Community Support

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

I am trying to download and install adobe reader, but it is not working. Everytime I try, I get the download but when I try to install it, it goes somewhere but not on my screen for me to install. If I try to install again, it says only one copy can be in

I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda Eaton

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

I cant get photoshop elements 12 to download or install and the live chat refuses to help me

this is the chat that helped me with nothing
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Rashmi.
Rashmi: Hello. Welcome to Adobe Technical Support.
mary russell: hello
Rashmi: Hi Mary , How are you doing today ?
mary russell: im ok i would be better if the software would install properly
Your chat transcript will be sent to [email protected] at the end of your chat.
Rashmi: In that case i will suggest you to please Disable firewall and then activate the software
mary russell: i tried that too
mary russell: when i get it installed and go to open it i get a message that says this file contains invalid data and thats it
Rashmi: PLease disable Antivirus
Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
mary russell: seriously thats all the help you can give me
mary russell: now it says download limit exceeded
Rashmi: I am sorry , but we do not have any more support for taht
mary russell: ok what do i do since it says download limit exceeded
Rashmi: Allow me a moment,
Rashmi: Please help me with the serial number .
mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
Rashmi: Please try to activate the software
mary russell: its trying again
Rashmi: Are we still connected ?
mary russell: i have windows its not letting me download for windows
Rashmi: Please download it and then enter the serial number at the time of installation
Rashmi: Download will take time
mary russell: it wont do anything when i click on download for windows
mary russell: it has never given me a chance to enter the serial number
mary russell: i dont have mac i have windows
Rashmi: http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Rashmi: Please click on the above link and select the software and download it
mary russell: i dont want 10 or 11 i want 12
Rashmi: Please select 12
mary russell: were trying again
mary russell: it still has not asked me for the serial number
Rashmi: Please download the software and then enter the serial number at the time of installation
mary russell: what app am i supposed to open it with
Rashmi: What
Rashmi: I am sorry we do not have any more support for Elements 12
Rashmi: If you need further help please visit our website forums.adobe.com
mary russell: it asks me to choose what app to open the software with
mary russell: shouldnt it just open on its own
Rashmi: Ok
mary russell: so what app do i open it with
Rashmi: Please open it owan
mary russell: what is owan
Rashmi: I am sorry for the typing mistake
Rashmi: OWN
mary russell: i am trying but it wont open it prompts me to choose what app to open it with
Rashmi: I am sorry , we do not have any more support for that
Rashmi: please visit our website forums.adobe.com
Rashmi: Are we still connected ?
Rashmi: Are we still connected ?
mary russell: yes
Rashmi: Is there anything else I can help you with?
mary russell: now it says access violation
mary russell: and still wont install
Rashmi: I am sorry we do not have support for elements 12
mary russell: then get me to someone who can help me please this is really frustrating
Rashmi: Sorry for any inconvenience this has caused
Rashmi: But we do not have support for that .
mary russell: how do you not have support for that
mary russell: are you kidding me
mary russell: is there someone above you that could help me
mary russell: ???
Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
Rashmi: Give me a moment.
Rashmi: Let me call my senior.
mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
Rashmi: I am sorry to know that.
mary russell: not so good im really frustrated that elements 12 wont download and install properly and then i keep getting told we dont have support for elements 12
Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
mary russell: its not my computer i dont have this problem downloading anything else at all
Rashmi: I understand, the resolution is available only on forums.adobe.com
Rashmi: Is there anything else I can help you with?
mary russell: if its available on their why cant u tell me how to resolve this
Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
mary russell: the issue isnt listed on that site

Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

I had upgraded to FF 4.0.1 a while ago. Last night I got a bubble telling me that FF 4.1.0 was available and I should download and install. This version does not seem to exist. What is this about?

I had installed FF 4.0.1 and have been using it for a while. I am running Win XP Pro, SP2. Last night a messge came up informing me that FF 4.1 was now available and that it would be advisable to download and install it. I did this and everything seemed to work fine but when I look at the 'About Firefox' info under 'Help' it still tells me that I am running 4.0.1. Everything still seems to be functioning well but this disturbs me as it does not seem to have been a FF message. Can you please tell me if such a message was sent out, and if so, why, seeing as the version does not seem to have changed?

To ensure that no malicious software has been installed, try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* Malwarebytes - http://www.malwarebytes.org/mbam.php
* SuperAntiSpyware - http://www.superantispyware.com
* Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
* Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot S&D - http://www.safer-networking.org/en/home/index.html

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

Failure to download/re-install

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