Failure to login - spinning wheel
I am having a problem logging in to my user accounts periodically. I get a spinning wheel and the login password field does not appear (I have waited up to 10 minutes). I am forced to manually shut off the computer and restart. What is causing this and how do I fix it?
iMac Core duo 20" Mac OS X (10.4.8)
Thanks for the reply roam. I have over 440 GB of hard disk space available and I have 2GB of memory.
The most recent program installed is Microsoft Office 2004 for Mac.
Let me know if you have any suggestions.
iMac Core duo 20" Mac OS X (10.4.8)
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Keep the MBP attached to the power adapter.
First try SMC and PRAM resets:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Then try to boot the MBP in recovery (OPTION key down) and select the recover partition. Select Disk Utility>First Aid and verify and repair the HDD.
Additional steps can be found here:
https://discussions.apple.com/docs/DOC-3353
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How to fix a spinning wheel at apple logo?
Hello
STAGE ONE
1. I have a Macbook Pro running 10.7.5 OSX.
2. The computer is hanging at the Apple Logo at the grey spinning wheel.
3. I did a SHFT + CTL + CMD + POWER to shutdown computer.
4. I did a CMD + POWER and the computer comes up VERY SLOWLY...
I was able to move around but at a SNAILS PACE...
STAGE TWO
5. I checked the web and utube and I found that I need to re-install the software...
6. I went to my COMPUTER BOX and I found out that the Software Installation Disk was not in my Computer BOX ...
Good Srategy !!!
STAGE THREE
7. I tried purchasing a newer version of the software thru the ONLINE STORE for $19,
however , after 2 hours the download failed at the very end of the download.
8. O.K. I thought maybe my download was interupted, so I tried the download again
and after another 2 hours, the download failed at the very end of the download.
9. SO.... Now I am out $19 and 6 hours of trying to resolve this issue.
STAGE FOUR
10. I decided to walk over to the APPLE STORE at the Eaton Centre at lunch...
11. You guessed it... I can make an appointment for 8 PM...
STAGE FIVE
12. Does anyone have any other Ideas for getting my MACBOOK PRO to come back from the dead.
13. Microsoft is starting to look good again...Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a pre-2013 Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
My imac will not boot up... only grey screen and spinning wheel?
Can you help me get to the screen where I put in the mame and password?
I only see spinning wheel
boydTake each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider. -
2011 Macbook Pro white screen after apple logo and spinning wheel
Hey there guys,
My 2011 Macbook Pro has encountered some problems. Firstly while i was at school, i opened up my computer, usually the computer would require you to type your password, but my login page became fuzzy, white lines everywhere. So I restarted my computer and everything was okay. After that i came back home, my computer was running fine, after surfing the net for a few hours, my whole computer suddenly became blue. So what i did was i just restarted my computer, after that my computer would boot up Apple logo would come up, the spinning wheel would also come up, after 30-40 secs it would turn black screen and come back on as a white screen and would just stay like that. It would be on the white screen. Tried some rebooting ways but all didn't work.
1st: I wanna know whats the problem?
2nd: Is this a harddrive failure? (Because i have alot of important documents and personal stuff in my hard drive and i hope it isn't a crashed hardrive)
Thanks for your help..
PS: Im running on Moutain Lion, but i have no idea what version it is.Make a "Genius" appointment at an Apple Store.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
i believe that i have malware (possible highjack of safari browser) on my mac, osx 10.9.4. accordingly, i've tried to run clamxav (on my mac HD) but just get a spinning wheel, then have to shut down. any advice on how to stop spinning wheel or get rid of malware? i have symnatic endpoint and, after scanning, it reveals nothing. please help. :-).
are locked user files or that have incorrect permission a bad thing?
Yes.
why am i removing symantec?
Short answer: Because it's worse than useless and worse than the imaginary "viruses" you're afraid of would be if they really existed. For the long answer, see below.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software.
☞ Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in everyemail attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Macbook Pro (A1278) - Unable to startup - stucks at Apple logo with spinning wheel.
My friend gave me his macbook pro today having startup issue. It stucks on apple logo at startup with a spinning wheel.
I have tried to repair disk but does not work.
tried to reinstall OS but it says This Apple ID is not the one which you used to purchase this OS version (something like that)
I upgraded from mac os x lion to mountain lion.
I do not have any installation media as well.Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
Spinning wheel, iMac, EtreCheck, AdAware, disk errors
I have been using Macs at home, PCs at work, for decades, but am not a techie. I am currently having a problem with my home iMac (bought in 2011). About 2 weeks ago I began to notice that I was getting the spinning colored wheel on occasion. I use Office for Macs and about a month ago started using a budgeting software called YNAB, everything else pretty standard, I think. Today the spinning wheel has gotten dramatically worse -- it happens with just about every click, on every application, lasting maybe 20 - 90 seconds and then the machine executes the command(s). I checked multiple user forums including this one. I checked the activity monitor and didn't see anything obviously wrong (nothing running > ~ 15% of CPU; when getting the spinning wheel the current application shows up in the monitor as "not responding,") but I am not sure what else to look for. I downloaded and ran EtreCheck after seeing it on multiple posts here. The report follows. The stuff in red looks suspicious but before I go any farther I thought I'd check with the big guns. Suggestions welcome, many thanks.
EtreCheck version: 2.1.5 (108)
Report generated January 10, 2015 at 9:43:34 AM EST
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:40:53
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Untitled (disk0s2) / : 999.35 GB (636.60 GB free) - 107 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Samsung Samsung ML-2010
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Seagate Backup+ Desk 2 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
Seagate Backup Plus Drive (disk1s3) /Volumes/Seagate Backup Plus Drive : 2.00 TB (1.43 TB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) [Support]
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Support]
[running] com.logmein.logmeingui.plist [Support]
[running] com.logmein.logmeinguiagent.plist [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.logmein.logmeinserver.plist [Support]
[invalid?] com.logmein.raupdate.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[running] com.amazon.music.plist [Support]
[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
SafeEyes UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 71 Check version
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
LogMeIn: Version: 1.0.961 - SDK 10.7 [Support]
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
BrowserPlus_2.9.8: Version: 2.9.8 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
Safari Extensions: ℹ️
Searchme [Installed] Adware! [Remove]
SlickSavings [Installed]
Amazon Shopping Assistant [Installed] Adware! [Remove]
Ebay Shopping Assistant [Installed] Adware! [Remove]
3rd Party Preference Panes: ℹ️
BrowserPlus [Support]
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 999.35 GB Disk used: 362.74 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 2.00 TB
Total number of backups: 156
Oldest backup: 2012-08-11 20:55:03 +0000
Last backup: 2015-01-10 13:48:27 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 362.74 GB X 3)
Top Processes by CPU: ℹ️
5% AddressBookSourceSync
4% systemstatsd
2% WindowServer
1% Activity Monitor
1% com.apple.WebKit.Plugin.64
Top Processes by Memory: ℹ️
322 MB Safari
150 MB storedownloadd
129 MB Finder
116 MB installd
116 MB Dock
Virtual Memory Information: ℹ️
73 MB Free RAM
1.27 GB Active RAM
1.21 GB Inactive RAM
921 MB Wired RAM
8.69 GB Page-ins
80 MB Page-outs
Diagnostics Information: ℹ️
Jan 10, 2015, 08:03:45 AM Self test - passed
Jan 10, 2015, 07:47:16 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Spotlight_2015-01-10-074716_[r edacted].crashStart time: 09:37:25 01/11/15
Model Identifier: iMac12,2
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 11 minutes
SerialATA
ST31000528AS
USB
Logitech Camera (Logitech Inc.)
Samsung ML-2010 (Samsung Electronics Co., Ltd.)
Backup+ Desk (Seagate LLC)
Bluetooth
Apple Wireless Keyboard
Apple Magic Mouse
Diagnostic reports
2014-12-17 com.apple.WebKit.WebContent crash
2015-01-03 Finder crash
2015-01-11 Spotlight crash
Log
Jan 11 09:09:27 disk0s2: I/O error.
Jan 11 09:09:42 disk0s2: I/O error.
Jan 11 09:27:10 com.apple.Kerberos.kdc: Service exited with abnormal code: 1
Jan 11 09:27:11 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled)
Jan 11 09:27:16 AppleBCM5701Ethernet [en0]: 1 0 load_batch_arp_firmware: invalid firmware signature
Jan 11 09:29:14 disk0s2: I/O error.
Jan 11 09:29:52 disk0s2: I/O error.
Jan 11 09:30:06 disk0s2: I/O error.
Jan 11 09:30:51 disk0s2: I/O error.
Jan 11 09:31:13 disk0s2: I/O error.
Jan 11 09:32:14 disk0s2: I/O error.
Jan 11 09:32:34 disk0s2: I/O error.
Jan 11 09:32:49 disk0s2: I/O error.
Jan 11 09:33:04 disk0s2: I/O error.
Jan 11 09:33:33 disk0s2: I/O error.
Jan 11 09:33:33 hfs_clonefile: cluster_read failed - 5
Jan 11 09:33:50 disk0s2: I/O error.
Jan 11 09:34:07 disk0s2: I/O error.
Jan 11 09:34:24 disk0s2: I/O error.
Jan 11 09:35:17 disk0s2: I/O error.
Jan 11 09:35:50 disk0s2: I/O error.
Jan 11 09:37:07 disk0s2: I/O error.
Jan 11 09:37:24 disk0s2: I/O error.
Jan 11 09:37:39 disk0s2: I/O error.
Jan 11 09:37:54 disk0s2: I/O error.
Bad kexts
/System/Library/Extensions/BJUSBLoad.kext
Warnings:
Personality CFBundleIdentifier differs from containing kext's (not necessarily a mistake, but rarely done):
IJ108a
IJ10cd
IJ1723
IJ1082
IJ10c5
IJ1729
IJ1088
IJ10bb
IJ174a
IJ107e
IJ1070
IJ10b3
IJ1717
IJ1742
IJ1076
IJ10b9
IJ1748
IJ170d
IJ10af
IJ10a1
IJ173e
IJ109d
IJ1705
IJ1064
IJ1730
IJ10d2
IJ10a7
IJ1736
IJ1095
IJ172c
IJ108b
IJ1724
IJ1083
IJ10c6
IJ171a
IJ10bc
IJ174b
IJ1712
IJ107f
IJ10b4
IJ1718
IJ1743
IJ1077
IJ10aa
IJ1749
IJ170e
IJ1700
IJ106d
IJ10a2
IJ173f
IJ109e
IJ1706
IJ1065
IJ1090
IJ10d3
IJ1731
IJ10a8
IJ1737
IJ1096
IJ172d
IJ108c
IJ10cf
IJ10c1
IJ1725
IJ1750
IJ1084
IJ10c7
IJ171b
IJ107a
IJ10bd
IJ1713
IJ1072
IJ10b5
IJ1719
IJ1078
IJ173a
IJ1701
IJ106e
IJ1732
IJ109f
IJ1091
IJ1707
IJ10a9
IJ1097
IJ10ca
IJ172e
IJ108d
IJ10c2
IJ1726
IJ1085
IJ10c8
IJ1757
IJ171c
IJ107b
IJ10be
IJ10b0
IJ174d
IJ1714
IJ1073
IJ10b6
IJ170a
IJ1079
IJ173b
IJ109a
IJ1061
IJ10a4
IJ1708
IJ1733
IJ1067
IJ10d5
IJ1098
IJ172f
IJ1721
IJ108e
IJ1080
IJ1055
IJ10c3
IJ1727
IJ1086
IJ10c9
IJ107c
IJ10bf
IJ10b1
IJ174e
IJ1740
IJ1715
IJ1074
IJ10b7
IJ1746
IJ170b
IJ106a
IJ173c
IJ109b
IJ10a5
IJ10d0
IJ1709
IJ1734
IJ1068
IJ1093
IJ10d6
IJ1099
IJ108f
IJ1722
IJ1056
IJ1081
IJ10c4
IJ1728
IJ1087
IJ10ba
IJ107d
IJ1710
IJ174f
IJ1716
IJ1741
IJ1747
IJ170c
IJ106b
IJ10a0
IJ173d
IJ109c
IJ1063
IJ10a6
IJ10d1
IJ1735
IJ1069
IJ1094
IJ10d7
IJ172b
Kext has no executable or compatible version, so it should not declare any OSBundleLibraries.
Dependency Resolution Failures:
No kexts found for these libraries:
com.apple.kernel.libkern
kexts
com.logmein.driver.LogMeInSoundDriver (4.1.46f67)
Daemons
com.adobe.fpsaud
com.apple.installer.osmessagetracing
com.logmein.logmeinserver
com.logmein.raupdate
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
com.oracle.java.JavaUpdateHelper
Agents
com.amazon.music
com.apple.AirPortBaseStationAgent
com.citrixonline.GoToMeeting.G2MUpdate
com.facebook.videochat.NAME.updater
com.google.keystone.user.agent
com.logmein.logmeingui
com.logmein.logmeinguiagent
com.oracle.java.Java-Updater
Extensions
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/LogMeInSoundDriver.kext
- com.logmein.driver.LogMeInSoundDriver
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns/SeagateDriveIcons.kext
- com.seagate.driver.SeagateDriveIcons
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns/SeagateLeafPowSecDriver_10_4.kext
- com.seagate.driver.PowSecLeafDriver_10_4
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns/SeagateLeafPowSecDriver_10_5.kext
- com.seagate.driver.PowSecLeafDriver_10_5
/System/Library/Extensions/Seagate Storage Driver.kext
- com.seagate.driver.PowSecDriverCore
Applications
/Applications/AdwareMedic.app
- com.thesafemac.adwaremedic
/Applications/Amazon Music.app
- com.amazon.music
/Applications/Dropbox.app
- com.getdropbox.dropbox
/Applications/Firefox.app
- org.mozilla.firefox
/Applications/H&R Block 2011.app
- com.hrblock.tax.2011
/Applications/LogMeInIgnition.app
- com.logmein.ignition
/Applications/Microsoft Messenger.app
- com.microsoft.Messenger
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
- com.microsoft.languageregister
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
- com.microsoft.DocumentConnection
/Applications/Microsoft Office 2011/Microsoft Excel.app
- com.microsoft.Excel
/Applications/Microsoft Office 2011/Microsoft Outlook.app
- com.microsoft.Outlook
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
- com.microsoft.Powerpoint
/Applications/Microsoft Office 2011/Microsoft Word.app
- com.microsoft.Word
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
- com.microsoft.ASApplication
/Applications/Microsoft Office 2011/Office/Equation Editor.app
- com.microsoft.EquationEditor
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
- com.microsoft.alerts.daemon
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
- com.microsoft.openxml.chart.app
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
- com.microsoft.ClipGallery
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
- com.microsoft.outlook.databasedaemon
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
- com.microsoft.outlook.databaseutility
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
- com.microsoft.Graph
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
- com.microsoft.outlook.officereminders
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
- com.microsoft.office.setupassistant
/Applications/Microsoft Office 2011/Office/Microsoft Query.app
- com.microsoft.Query
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
- com.microsoft.office.uploadcenter
/Applications/Microsoft Office 2011/Office/My Day.app
- com.microsoft.myday
/Applications/Microsoft Office 2011/Office/Office365Service.app
- com.microsoft.Office365Service
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
- com.microsoft.SyncServicesAgent
/Applications/Remote Desktop Connection.app
- com.microsoft.rdc
/Applications/Seagate Dashboard 2.0.app
- 2.0.app
/Applications/Skype.app
- com.skype.skype
/Applications/Toolkit.app
- com.logmein.Toolkit
/Applications/TurboTax Deluxe 2012.app
- com.intuit.TurboTax.2012
/Applications/TurboTax Deluxe 2013.app
- com.intuit.TurboTax.2013
/Applications/Utilities/Adobe Flash Player Install Manager.app
- com.adobe.flashplayer.installmanager
/Applications/YNAB 4.app
- com.ynab.YNAB4.LiveCaptive
/Applications/iWork '09/Keynote.app
- com.apple.iWork.Keynote
/Incompatible Software/Kindle.app
- com.amazon.Kindle
/Library/Application Support/LogMeIn Plugin/LogMeInPluginUninstaller.app
- com.logmein.UninstallPlugin
/Library/Application Support/LogMeIn/bin/LogMeIn.app
- com.logmein.logmeinserver
/Library/Application Support/LogMeIn/bin/LogMeInDiag.app
- com.logmein.LogMeInDiag
/Library/Application Support/LogMeIn/bin/LogMeInGUI.app
- com.logmein.LogMeInGUI
/Library/Application Support/LogMeIn/root_updates/Applications/LogMeInIgnition.app
- com.logmein.ignition
/Library/Application Support/LogMeIn/root_updates/Applications/Toolkit.app
- com.logmein.Toolkit
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
- com.microsoft.autoupdate2
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
- com.microsoft.netlib.shipassertprocess
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Users/USER/Applications/GoToMeeting (1865).app
- com.citrixonline.GoToMeeting
/Users/USER/Applications/LogMeIn Client.app
- com.logmein.LogMeInClient
/Users/USER/Desktop/Old iMac_Desktop/Clear Saved Logins.app
- null
/Users/USER/Desktop/Old iMac_Desktop/Reid/MPEG Streamclip 1.9.2
- null
/Users/USER/Desktop/SamsungPrinter/ML-2010/Samsung SPL2 Installer.app
- com.MindVision.VISEX
/Users/USER/Documents/Docs From Old iMac/Media 3 Projects/Consulting Project 2008/cpc_content_2008smr/Open_on_Mac
- null
/Users/USER/Documents/Docs From Old iMac/Media 3 Projects/Consulting Project 2008/cpc_content_2008spr_mac/nxtbookfxloader
- null
/Users/USER/Documents/Docs From Old iMac/Media 3 Projects/Consulting Project 2008/cpc_content_2008spr_mac/nxtbookfxloader.1
- null
/Users/USER/Documents/Docs From Old iMac/Media 3 Projects/Consulting Project 2008/cpc_content_2008spr_mac/nxtbookfxloader.2
- null
/Users/USER/Documents/Docs From Old iMac/Taxes/2006 taxes/TurboTax Home Business 2006/Extras/Install Flash Player 7 OSX
- null
/Users/USER/Documents/Docs From Old iMac/Taxes/2006 taxes/TurboTax Home Business 2006/TurboTax 2006.app
- com.intuit.TurboTax2006
/Users/USER/Documents/Docs From Old iMac/Taxes/TurboTax Home Business 2008/TurboTax Home Business 2008/TY 2008 TurboTax Audit Support Center/Turbo Tax Audit Support Center.app
- com.yourcompany.mdm_flash_player
/Users/USER/Documents/Docs From Old iMac/Taxes/TurboTax Home Business 2008/TurboTax Home Business 2008/TurboTax 2008.app
- com.intuit.TurboTax.2008
/Users/USER/Documents/Docs From Old iMac/Taxes/TurboTax Home Business 2008/TurboTax Home Business 2008/TurboTax Home Business 2007/TurboTax 2007.app
- com.intuit.TurboTax.2007
/Users/USER/Documents/Docs From Old iMac/Taxes/TurboTax Premier 2009/TurboTax Premier 2009.app
- com.intuit.TurboTax.2009
/Users/USER/Documents/Docs From Old iMac/TurboTax 2008.app
- com.intuit.TurboTax.2008
/Users/USER/Downloads/EtreCheck.app
- com.etresoft.EtreCheck
/Users/USER/Expansion Drive/Taxes/2006 taxes/TurboTax Home Business 2006/Extras/Install Flash Player 7 OSX
- null
/Users/USER/Expansion Drive/Taxes/2006 taxes/TurboTax Home Business 2006/TurboTax 2006.app
- com.intuit.TurboTax2006
/Users/USER/Expansion Drive/TurboTax Home Business 2007/TurboTax Home Business 2007/TurboTax 2007.app
- com.intuit.TurboTax.2007
/Users/USER/Expansion Drive/TurboTax Premier 2004/TurboTax 2004.app
- com.intuit.TurboTax2004
/Users/USER/Expansion Drive/TurboTax Premier 2005/Extras/Install Flash Player 7 OSX
- null
/Users/USER/Expansion Drive/TurboTax Premier 2005/TurboTax 2005.app
- com.intuit.TurboTax2005
/Users/USER/Library/Application Support/CitrixOnline/CitrixOnlineLauncher.app
- com.citrixonline.mac.WebDeploymentApp
/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookVideoCalling.app
- com.Skype.FacebookVideoCalling
/Users/markalmand/Library/Application Support/LogMeIn Client/update/temp/Contents/SharedSupport/LogMeInClientDiag.app
- null
/Users/USER/Library/Application Support/TurboTax 2012/TurboTax 2012 2012.120.0101/TurboTax Deluxe 2012.app
- com.intuit.TurboTax.2012
PrefPane
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane
- null
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Users/USER/Library/PreferencePanes/BrowserPlusPrefs.prefPane
- com.yahoo.browserplus.prefpane
Bundles
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
- info.emagic.driver.unitor
/Library/Internet Plug-Ins/Flash Player.plugin
- com.macromedia.Flash
/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/LogMeIn.plugin
- com.logmein.remctrlplugin
/Library/Internet Plug-Ins/LogMeInSafari32.plugin
- com.logmein.remctrlplugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/QuickLook/GBQLGenerator.qlgenerator
- com.apple.garageband.quicklookgenerator
/Library/Spotlight/GBSpotlightImporter.mdimporter
- com.apple.garageband.spotlightimporter
/Library/Spotlight/LogicPro.mdimporter
- null
/Users/USER/Library/Application Support/LogMeIn Client/update/temp/Contents/PlugIns/LogMeInSafari32.plugin
- null
/Users/USER/Library/Internet Plug-Ins/BrowserPlus_2.9.8.plugin
- com.yahoo.browserplus
/Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
- com.citrixonline.mac.WebDeploymentPlugin
dylibs
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
/Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoCo m.dylib
/Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoDt .dylib
/Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoFr .dylib
/Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoPt .dylib
/Users/USER/Expansion Drive/usr/local/lib/libusb-0.1.4.dylib
/Users/USER/Expansion Drive/usr/local/lib/libusbpp-0.1.4.dylib
App extensions
com.getdropbox.dropbox.garcon
Contents of /Library/LaunchAgents/com.brother.LOGINserver.plist
- mod date: Mar 20 07:40:15 2014
- checksum: 1383871077
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>OnDemand</key>
<false/>
<key>Label</key>
<string>com.brother.LOGINserver</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/Mac OS/LOGINserver</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.logmein.logmeingui.plist
- mod date: Nov 3 13:32:23 2014
- checksum: 1252675553
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<true/>
<key>Label</key>
<string>com.logmein.logmeingui</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
</array>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/LogMeIn/bin/LogMeInGUI.app/Contents/MacOS/LogMeInGUI</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.logmein.logmeinguiagent.plist
- mod date: Nov 3 13:32:23 2014
- checksum: 1322314836
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<true/>
<key>Label</key>
<string>com.logmein.logmeinguiagent</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
</array>
<key>OnDemand</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>Sockets</key>
<dict>
<key>Listeners</key>
<dict>
<key>MulticastGroup</key>
...and 17 more line(s)
Contents of /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist
- mod date: Nov 3 13:32:23 2014
- checksum: 4072186225
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<true/>
<key>Label</key>
<string>com.logmein.logmeinguiagentatlogin</string>
<key>LimitLoadToSessionType</key>
<array>
<string>LoginWindow</string>
</array>
<key>OnDemand</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LMIGUIAgent.app/Contents/MacOS /LMIGUIAgent</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>Sockets</key>
<dict>
<key>Listeners</key>
<dict>
<key>MulticastGroup</key>
...and 17 more line(s)
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- mod date: Sep 1 19:37:01 2014
- checksum: 3930062540
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>20</integer>
<key>Minute</key>
<integer>57</integer>
<key>Weekday</key>
<integer>2</integer>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.logmein.logmeinserver.plist
- mod date: Nov 3 13:32:23 2014
- checksum: 2003873071
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Debug</key>
<true/>
<key>Label</key>
<string>com.logmein.logmeinserver</string>
<key>LegacyTimers</key>
<true/>
<key>OnDemand</key>
<false/>
<key>ProcessType</key>
<string>Interactive</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/MacOS/LogMeIn</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StandardErrorPath</key>
<string>/Library/Logs/LogMeIn/stderr.log</string>
<key>StandardOutPath</key>
<string>/Library/Logs/LogMeIn/stdout.log</string>
<key>ThrottleInterval</key>
...and 5 more line(s)
Contents of /Library/LaunchDaemons/com.logmein.raupdate.plist
- mod date: Apr 18 10:06:43 2014
- checksum: 3493110929
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.logmein.raupdate</string>
<key>OnDemand</key>
<true/>
<key>RunAtLoad</key>
<false/>
<key>KeepAlive</key>
<false/>
<key>LaunchOnlyOnce</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/LogMeIn/update/raupdate</string>
<string>/s</string>
</array>
<key>StandardErrorPath</key>
<string>/Library/Logs/LogMeIn/stderr.log</string>
<key>StandardOutPath</key>
<string>/Library/Logs/LogMeIn/stdout.log</string>
<key>WorkingDirectory</key>
<string>/Library/Application Support/LogMeIn/bin/</string>
...and 2 more line(s)
Contents of Library/LaunchAgents/com.amazon.music.plist
- mod date: Oct 17 20:55:24 2014
- checksum: 3668832669
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>EnableTransactions</key>
<false/>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.amazon.music</string>
<key>Program</key>
<string>/Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
- mod date: Aug 9 00:38:49 2014
- checksum: 761917055
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.facebook.videochat.NAME.updater</string>
<key>ProgramArguments</key>
<array>
<string>/usr/bin/java</string>
<string>-cp</string>
<string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>
<string>FacebookUpdate</string>
<string>com.facebook.peep</string>
<string>3.1.0.522</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>10800</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist
- mod date: Oct 8 17:24:28 2014
- checksum: 4224700383
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Font issues: 4
Listeners
cupsd: ipp
kdc: kerberos
launchd: afpovertcp
User login items
iTunesHelper
- missing value
SafeEyes
- missing value
Dropbox
- /Applications/Dropbox.app
Safari extensions
Amazon Shopping Assistant
- com.spigot.safari.amazonshopassist
Ebay Shopping Assistant
- com.spigot.safari.ebayshopassist
Searchme
- com.spigot.safari.searchme
Slick Savings
- com.spigot.safari.slicksavings
Widgets
iCal
Restricted files: 874
Lockfiles: 29
Elapsed time (s): 675
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