Failure to search telephone number

I got a telephone number and tried to search it in Spotlight without any result. Is there any trick to do such search?

I'm not really sure why it doesn't. Probably something to do with the table of information that you're contact phone number being located, isn't part of the search criteria. It doesn't seem to make a lot of sense immediately. I think the mentality with that was Apple decided that when you think of a contact, you seek them out by name, rather than "Oh I want to find 246-5454!".
An alternative way to do this, is going into Phone, type the number, and if they're a contact of yours their contact name will pop up automatically. Same desired result, different method of approach.
I hope that helped.

Similar Messages

How to create URL link for telephone number ,open to account search page and account result page ?

Hi Experts,
Bussines role - ZCC_ICAGENT
If user open this bussiness role and open Account page ,user enter telephone number and enter search account ,then result will be displayed.Instead of 3 clicks ,user click direct URL link ,telephone number is parameter,account Search and account result page will be opened direct link.
So how to do it..could you please provide me step by step...what are the steps wee need to follow for creating URL ..how to do it..Please help..
Thanks
Kalpana

Hi kalpana,
You dont need to do any setting for this.
Following URL will be used as per your requirement.
http://rrnewcrm.ril.com:8000/sap(bD1lbiZjPTI0MiZkPW1pbg==)/bc/bsp/sap/crm_ui_start/default.htm
?sap-system-login-basic_auth=X&sap-system-login=onSessionQuery&saprole=ZCC_ICAGENT&
sap-phoneno=9999999999
Here parameter sap-phoneno will contain the number you want to search for.
In component ICCMP_BP_SEARCH, go to view BuPaSearchB2B. write below code in its inbound plug IP_INBOUNDPLUG-
DATA: lt_ivr_url_param TYPE tihttpnvp,
         ls_ivr_url_param TYPE ihttpnvp,
         lr_searchcustomer TYPE REF TO if_bol_bo_property_access,
         ls_searchcustomer TYPE crmt_bupa_il_header_search.
CALL METHOD cl_crm_ui_session_manager=>get_initial_form_fields
       CHANGING
         cv_fields = lt_ivr_url_param.
lr_searchcustomer ?= me->typed_context->searchcustomer->collection_wrapper->get_current( ).
     CHECK lr_searchcustomer IS BOUND.
READ TABLE lt_ivr_url_param INTO ls_ivr_url_param WITH KEY name = 'sap-phoneno'.
IF ls_ivr_url_param-value IS NOT INITIAL.
         ls_searchcustomer-telephone = ls_ivr_url_param-value.
   CALL METHOD lr_searchcustomer->set_properties( EXPORTING is_attributes = ls_searchcustomer ).
         eh_onsearch( ).
    ENDIF.
Thanks & Regards
Richa

Wildcards with telephone number in BP search

Hi all,
I added telephone number field to the extended search of business partner, It works only with the exact number and doesn't works using wildcards...
Any suggestion?
Thanks a lot

MAC CL_BSP_BP_ACCMOD's query method uses FM COM_BSP_SEARCH_BP.
Look into this function module before you make enhancements around BP search using telephone number.
Thanks,
Thirumala.

Create URL,Telephone number as paramater Account Search and result based on parameter of telephone number ?

Hi Experts,
create URL,Telephone number as paramater Account Search and result based on parameter of telephone number ?..
Previous my thread was locked...Now i want to say thanks to KALYANI L and Richa Dameja,..Now This code i have followed now its working fine..Thanks Great help to Kalyani L..and Richa Dameja.. i have implemented the DO_INIT_CONTEXT.....Now getting result...
As suggest Kalyani L i have implemented DO_INTI_CONTEXT method,Now its working fine....
Thanks For support.
Thanks
kalpana
Message was edited by: Andrei Vishnevsky
Disussion is locked.
Reason: Re: create URL,Telephone number as paramater Account Search and result based on parameter of telephone number ?

Hello Kalpana,
I've already locked your previous discussion and thought that I gave pretty clear warning.
First of all "do my job" posts are not welcomed on SCN.
Second point: you're incorrect in choosing SCN space with such questions. Here is a little which is related to IC in your task.
Third point is that if somebody has an answer to your exact question then he will give you it if he wants. There is no reason to post-post-post messages asking for help or hurry. Your "urgent requirement" is not the reason either.
Fourth one is: according to The SCN Rules of Engagement you need to do the search before posting. Almost all of your questions regarding this topic has an answer already.
Locking the discussion again. If you continue to post such questions I will need to report this situation to SAP CRM space editors and global moderators.

Identification de BP by Telephone Number (ANI)

Hi Guys,
I'm working with CRM 5.0 with ICI. In CRM the identification of business partner by canonical numbers are not recognized correctly
If telephone numbers of business partners are transferred to the SAP System in canonical form (that is in the form 12345678), the identification of the business partner fails. In the Interaction Center WebClient does not recognize canonical numbers that have a "aa bbb ccccccc" format correctly (never found the bussiness partner).
I test directly in CIC (Interaction Center WinClient) and the manual identification of the bussiness partner fails (write the number in canonical in the field telephone, including country area).
The number in SAP in stored in canonical format, but I saved the number of telephone and SAP add the +country code if I review directly in the system (because depend of the country). In other words, in the field telephone the number is saved like 454589 (not plus , not country code).
Any idea?
Regards,
Lyda

The SAP System, search the BP like the telephone number is saved in table ADR ...

Problem in identifying Customer with Telephone number in CTI

I am facing a challenge in the following scenario:
We are in the process of CTI integration, when we get inbound call alert from a mobile, the screen displays the number in a format like +9050XXXXXXX and for a landline number it shows +904XXXXXX. In the BP, we have maintained the numbers without 9, so when the call comes to ICWC, its not identifying the customer. My CTI vendor said the number 9 is defined in the PBX and if removed it will create other problems.
I have created a test data - BP with my extn no. (only extn. no not the complete landline number) if i call my agent id no from my extn no., ICWC is able to identify the customer. The alert shows +72085 which is my ext no. but there is no prefix of no. 9.
My question is:
How can i adjust the search routine in SAP to search for the telephone number beginning with +9.
Is there any other alternative solution available for this. Any thoughts..

Hello Kalees,
We had a similiar problem in one of ours CRM IC implementations, but since this particulary implementation we were using BCM we removed the numbers there.
But been searching and i think that the function used to indentify the call partner for the call it's BUPA_SEARCH_2(iv_telephone) think you can manipulate your telephone number there just for the identification, but the number showed in IC will still have the 9.
Don't know if this help , but try some debug perhaps this helps you get a solution(check class CL_CRM_MCM_SESSION).
Best Regards,
Nuno Lopes

Account Identification thru Account no instead of telephone number

My Client has a CTI solution which is already in use by the call center agents.
As of now, the call center agents are using Desktop Manager through which they are using the accept, reject or other functions.
Now they want to replace the Desktop Manager with SAP CRM Webclient functions to use the functions like Accept, Reject, Hold ...
The current status is, i have done the configuration in which i have integrated CTI with SAP CRM 7.0 and the ICWC is able to identify the caller based on the telephone no. saved in the BP.
The main challenge what i am facing is, the client doesnt want to use the Customer's telephone number to identify instead they want to use Contract Account no. or Legacy number to identify the customer.
Do we need any connector to do this.
How can i achieve this. I would really appreciate your advise on this.

Hi Kalees,
In the CTI scenario that is conected to the ACD switch and have an IVR/VRU (Interactive Voice Responce System), in the CRM 7.0 IC/CTI standard intergated scenario, CRM IC system performs the search for Account by ID that is in the Call Attached Data (if CAD is configured for Identification profile for your Business Role) and it is passed thru IVR (customer enters it via dail pad on his phone or does not enter it).
If the Account ID value is not in the CAD (customer has not entered that number in IVR) or the search for a customer by this ID failed in CRM, then system will try to search by the phone number. It will find a cusomer in your CRM system if this phone number is maintained on this cusomer, otherwise no search results returned and agents can perform search manually.
Regards,
Vadim.

CTI - Telephone Number translation

I am facing a challenge in identifying the customer during the inbound call in ICWC. The Inbound call alert is showing +90507303790 (with a prefix of 9) but we have maintained the telephone number as 0507303790 in the BP. So when the call comes to CRM, the BP is not getting identified thru ANI.
My CTI vendor is advising me to check the CRM settings for "Number Translation". But i dont find it anywhere in CRM. There is no reference for this kind of number issue.
Can you advise me on this.

Hello Kalees,
We had a similiar problem in one of ours CRM IC implementations, but since this particulary implementation we were using BCM we removed the numbers there.
But been searching and i think that the function used to indentify the call partner for the call it's BUPA_SEARCH_2(iv_telephone) think you can manipulate your telephone number there just for the identification, but the number showed in IC will still have the 9.
Don't know if this help , but try some debug perhaps this helps you get a solution(check class CL_CRM_MCM_SESSION).
Best Regards,
Nuno Lopes

Telephone number for Korea telecom freetel?

I've discovered through AppleCare UK that my phone is locked to a Korean carrier, namely Korean Telecom Freetel
Does anybody have any experience in contacting this carrier and getting their phone unlocked?
Does anybody know the telephone number?
Thanks

Korean Telecom Freetel hasn't existed as a separate entity since 2009, when they merged with KT. Olleh is KT's current corporate identity, so you might try contacting them and see if they can help you, though if it is locked to them, Apple's most recent information is that they do not provide unlocking services. I don't read Korean either, so you'll have to do a web search for a support phone number.
Even if they do, in most cases, though, a cell company will only unlock for the person with whom they had the contract, so if you purchased this iPhone used, as I'm guessing is the case or you'd know who it was locked to, you may not be able to get it unlocked.
Good luck.
Message was edited by: Dave Sawyer

Telephone Number field when adding a new User - CCM 4.2.1

Is their a way to automatically populate the telephone number field for a user? BAT does not allow this field to be added to the spreadsheet (phones-users). Thanks.

BAT Version: 5.2.1
The DN is for the actual line number of the IP phone, not the telephone number field which is stored with the User infromation. These can be independent; for example, I might make a user's actual DN 40001, but want the telephone number in the CallManager Corp Directory to be 5179840001. So, I can place the E.164 number in the Telephone Number field under the User page in CCM. Then, when a user looks up the number using the Directories button on the IP phone, the full E.164 number shows up for that particular user search instead of the 5-digit number which is helpful for offnet dialing and overlapping dial plans among remote sites.
So, I am looking for a way to automactically populate the Telephone Number field for each user (not the line number of an actual IP phone).
Thanks.

Telephone Number for support ?

Hi
Does anyone know the telephone number of the UK customer support telephone line?
I've looked through all my documentation, CD manual and searched the web, and cannot find it.
Please help - I desperatiely need to contact Creative to get some support.
Fay

Oh I see, theyve taken it away as a contact option for anything other than premium or first 60 day tech support. I find this very worrying as my RMA experience with the Dublin centre was a real balls up, emails were not replied to and nothing got done until my 2nd phone call after 2 weeks.
Its bad enough having to call an international number to find out whats happened to your stuff but taking away the option altogether isnt a good move IMO.

TS1139 I'm trying to process my first iPhoto order and I can't get past the fact it won't accept my telephone number. Thinking this may be a format glitch, I have tried to get around this but no success. Any suggestions? Yours in frustration:( CW

I'm trying to process my first iPhoto order and I can't get past the fact it won't accept my telephone number. Thinking this may be a format glitch, I have tried to get around this by spacing but no success. I live in Australia and the prefix is +61. Any suggestions welcome? Yours in frustration:( CW

Experiment - or search these forums - someone discovered a solution and it was a format issue
The US format for phone numbers is 10 digits AAA-PPP-NNNN - you do not include the 01+ here typically - maybe if you can out your digites in that format it will work
Hopefully someone from down under will tell how they do it
LN

How do I show more information for result set, I need company name, company address and company phone number to show. Now it is just company name and company address no telephone number, I need the number to show as well in the first result set

The result set I get for a search now only shows the company name and address, if I want the telephone number of the company in the result set, I have to click on the link to go the site information to get the number. I want the company name, address and phone number to show up in the result set without having to click on each hyperlink to get the telephone number...

???
See my profile at the left for information you are missing.
Who, when, why, how, how much, what is the URL

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

Skype account yearly telephone number charge

Hi,
On Dec 19, 2014 Skype charged me $30.00 for the yearly telephone number, on Dec 22, 2014 Skype charged me $30.05 stating it was for the yearly telephone number. I had PayPal reverse the charge of $30.00 for the Skype number and received an email from Skype stating that my number will expire in Dec 30, 2014. I go to my Skype account and it says that my telephone number has expired, so Skype what is up??? Are you trying to say that you’re yearly charge for a Skype telephone number is $60.05? It was my understanding from Skype that a Skype yearly telephone number was $30.00 per year, yet when I ask PayPal to return one of your charges of $30.00 your email to me and my account says it will be expiring soon, so what is going on????

Hello and welcome to the Skype Community.
You've been flagged for posting a duplicate message which has been removed. Please avoid in future. Due to the chargeback your account has been blocked as a precaution to protect your assets. To arrange unblocking please contact Skype customer service
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Failure to search telephone number

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