Failure to start agent for oracle 10g in window

Hi Experts,
I am using oracle 10G R4 in 32 bit window 2003.
I saw agent stop in EM. I just restart dbconsole form window side.
Now I saw that emgent with DBSNMP takes hight CPU (20-40%)
I try to stop and restart dbconsole does not fix this issue.
I just check that agent does not running even dbconsole is working on.
below is copy :
D:\oracle\product\10.2.0\SALE\BIN>SET ORACLE_SID=SHQ
D:\oracle\product\10.2.0\SALE\BIN>emctl start dbconsole
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
https://xxxxxx:1158/em/console/aboutApplication
Starting Oracle Enterprise Manager 10g Database Control ...The OracleDBConsole
SHQ service is starting................
The OracleDBConsoleSHQ service was started successfully.
D:\oracle\product\10.2.0\SALE\BIN>emctl status agent
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent is Not Running
D:\oracle\product\10.2.0\SALE\BIN>emctl start agent
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
The service name is invalid.
More help is available by typing NET HELPMSG 2185.
What dio I do can start agent?
i run emctl status agent that does not work.
Thanks for help
JIM

Hi anand,
Thanks for your help.
I check this DOC in metalink.
But I stil can not get AGENT_HOME patch based on document.
I try to use emctl getemhome however, I could not see ../../oracle1oGagent that document concern point
I need to do create <agent_service_name> <AGENT_HOME>\bin\nmesrvc.exe auto
How do I find agent home patch?
Thanks
JIM

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    This will be a great help to me..
    You can also mail me at [email protected]
    Thanks,
    Ranjeet

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