Failure to sync contacts and calendar from Outlook through BlackBerry Link after update

Hi everyone,
I have both z10 and z30. I have been syncronizing my Outlook contacts and calendars to both of them through Blackberry Link. My z10 automatically updated several days ago and I lost everythiing on the phone including contacts, calendar, texts, phots, etc. And then the same thing happend to my z30...
Now I am trying to sync my Outlook contacts and calendars to them through Blackberry Link as I always did but it turned out unsuccessful. It stops at 'Getting status from Blackberry calendar' and it also pops out a message saying 'BLACKBERRY-7D1B Sync was unsuccessful. An error has occurred during an attempt to access to device data.'
I already tried to reinstall Blackberry Link and reset my phones but neither of these worked out.
Please help. Thank you!

This is exactly what I am dealing with. Blackberry Link will work great for awhile and then something happens and I can not sync my contacts. I have spent many hours and days trying to fix this to no avail. BB support has been great but I still go through a long process each time. This week I finally gave up and started using the Microsoft Hotmail Outlook Connector since my company does not offer Active Sync or Exchange. It works flawlessly. I would dedfinitely check it out. If you swith to a Widows Phone or Android this is one of the options they recommend you use.
In a nutshell Link is awful and BB should be ashamed of the product they put on the market. I will only use it for syncing pictures and documents. Good luck!

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