Failure to verify licensing error when attemtping to install Portraiture

Using Adobe Photoshop CC 2014 and trying to install Imagenomic's Portraiture & Noiseware add-ons.  Both show as installed when viewing my adobe add-ons page, but neither are showing up under filters in the program itself.  When trying to install through the extension manager, I get the error "This extension cannot be installed because licensing verification failed."
Can anyone help?  Thanks!

Hi Peter,
Uninstalling PS CS6 shouldn't make any difference to this problem so I wouldn't feel the need to do that.
Could you please email me the email address you're logged in as in the Creative Cloud desktop app? (my email address is [email protected])
If you could also please generate an Extension Manager log file and send it to me, that would be a big help.
1. Create a file named ExManCoreLibLog.YES. Only the file name is important. The contents of the file don't matter.
2. Copy this file to "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log". If this folder doesn't exist, you can create it.
3. Launch Extension Manager CC.
4. Repeat your usual steps until you see the license error
5. Find the log file in "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log"
Also, can you tell me whether you have any third party firewall software running that may be blocking connections to the licensing server?
Thanks for your patience with this.
Best wishes,
Fraser

Similar Messages

  • Font licensing error when Saving?

    I use Illustrator CC and get a licensing error when saving designs with downloaded fonts.
    The designs look fine on my computer and fine when I open them from my drop box account.
    The problem comes when others open the design, the fonts change to Arial in most cases, which is causing design issues.
    This is even happening when the design is saved as a PDF.
    How do I solve this problem?
    Can I get licenced fonts?
    Where are they available?
    Many thanks for reading.

    You can have your other contacts download and install the same fonts
    or
    you can select all the text in your document and create outlines of the fonts, printers often ask for this option.
    or
    You can purcahse fonts from say Adobe and if I am not mistaken you can have those installed on five work stations, I do not know if you are allowed to consider a colleague as legal user of the fonts. And I do no recall if the number of seats for the fonts have changed but it used to be five seats. As I recall.
    or
    you can purcahse from My Fonts as well http://www.myfonts.com but again the other contacts ave to have the fonts installed as well check out how many seats for the fonts ypoouare entitled to and if that includes remoe sites for the seats.

  • I keep getting error when in the install mode in shared technology

    Getting error when downloading and installing element 11 & premier 11 what can I do ?

    See this knowledge base document which has common failures including a section on shared thechnologies
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • HT1222 I am getting an error when I am installing the new update for my iPhone. Is anyone else getting an error in the middle of installing?

    I am getting an error when trying to install the  current updates.

    Why don't you try telling us what the error is...
    Check this document for troubleshooting information: http://support.apple.com/kb/ts3694

  • I have a A12E6 error when downloading and installing apps

    I have an
    A12e6 error when downloading and installing apps   yesterday i had the A12e1 error so i used the cleaner tool and did a new install but today again i have an arror A12e6
    Do you have a solution for me???? (mac osx 10.7.5)
    kind regards Arold

    Hi Arold,
    Welcome To The Forums
    http://forums.adobe.com/thread/1197816 or http://forums.adobe.com/thread/1291134 may help,
    Thanks!
    Eshant

  • I am receiving an A12E5 error when trying to install my Creative Cloud desktop

    I am receiving an A12E5 error when trying to install my Creative Cloud desktop. So I cannot proceed to a free trial. Thoughts?

    Hi UniversityDesigner,
    Welcome to the Community!
    Please go through this thread: http://forums.adobe.com/message/5581753#5581753
    Thanks!
    Ankit

  • I get an error when trying to install updates in Photoshop CS6

    I get an error when trying to install updates in Photoshop CS6. It says "Update Failed; Updates could not be applied." Anybody else have this probelm?

    Brooks Potteiger I would recommend also reviewing the installation log for the update you are trying to apply.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Fatal error when trying to install AIR app on OSX

    A user of my application is getting a fatal error when trying to install on OSX. Most installs seem to go fine so I was surprised at this one.
    A portion of the OSX error report is below. Has anybody experienced anything similar? If so, were you able to identify the core problem?
    Thanks in advance for any thoughts!
    Daniel
    Date/Time:       2013-06-13 15:50:24.666 -0700
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Interval Since Last Report:          1414734 sec
    Crashes Since Last Report:           30
    Per-App Crashes Since Last Report:   5
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
    VM Regions Near 0x8:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
        __TEXT                 0000000000001000-0000000000007000 [   24K] r-x/rwx SM=COW  /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.AIR                      0x02b43f72 0x2800000 + 3424114
    1   com.adobe.AIR                      0x02909628 0x2800000 + 1087016
    2   com.adobe.AIR                      0x02909853 0x2800000 + 1087571
    3   com.apple.AppKit                   0x95544970 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 255
    4   com.apple.AppKit                   0x952ec824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
    5   libobjc.A.dylib                    0x9a3c9628 -[NSObject performSelector:withObject:withObject:] + 77
    6   com.apple.Foundation               0x94e4473a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
    7   com.apple.Foundation               0x94e44291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
    8   com.apple.Foundation               0x94e4408e _NSAppleEventManagerGenericHandler + 173
    9   com.apple.AE                       0x97aeda35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
    10  com.apple.AE                       0x97ac2fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    11  com.apple.AE                       0x97ac2e7d aeProcessAppleEvent + 318
    12  com.apple.HIToolbox                0x9222fc58 AEProcessAppleEvent + 100
    13  com.apple.AppKit                   0x952e8d4d _DPSNextEvent + 1655
    14  com.apple.AppKit                   0x952e81dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    15  com.apple.AppKit                   0x952de63c -[NSApplication run] + 855
    16  com.adobe.AIR                      0x0280a772 0x2800000 + 42866
    17  com.adobe.AIR                      0x0280aab8 0x2800000 + 43704
    18  libobjc.A.dylib                    0x9a3c95d3 -[NSObject performSelector:withObject:] + 70
    19  com.simplediagrams2                0x00002f97 start + 2567
    20  com.simplediagrams2                0x000025c5 start + 53
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib             0x9263d9ae kevent + 10
    1   libdispatch.dylib                  0x97b75c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                  0x97b757a9 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x997810e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.adobe.AIR                      0x02d1b13f 0x2800000 + 5353791
    4   com.adobe.AIR                      0x02d60c0e 0x2800000 + 5639182
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib             0x9263d0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x996f90ac _pthread_workq_return + 45
    2   libsystem_c.dylib                  0x996f8e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                  0x996e0d2a start_wqthread + 30
    Thread 8:
    0   libsystem_kernel.dylib             0x9263d0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x996f90ac _pthread_workq_return + 45
    2   libsystem_c.dylib                  0x996f8e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                  0x996e0d2a start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x02b43f55  ecx: 0x95b40466  edx: 0x00000000
      edi: 0x00000000  esi: 0xbfffef18  ebp: 0xbfffee58  esp: 0xbfffeda0
       ss: 0x00000023  efl: 0x00210282  eip: 0x02b43f72   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000008
    Logical CPU: 1

    Hi Daniel,
    Could you post or send me ([email protected]) the entire crash log?  I'll at least need the binaries section so I can properly symbolicate the log.
    Thanks,
    Chris

  • How do you fix a msvcr80.dll error when trying to install itunes 11.1.4

    How do you fix a msvcr80.dll error when trying to install itunes 11.1.4?

    This also work100% 
    Removing and reinstalling iTunes and other software components
    If applicable, disconnect any iPod or iOS device and close Microsoft Outlook.
    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later).
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (see note 1 below)
    iCloud (if present)
    MobileMe (if present) (see note 2 below)
    Bonjour
    Apple Application Support
    Reboot your computer. Delete any of the following folders where they can be found: (see note 3 below)
    C:\Program Files\Bonjour
    C:\Program Files\Common Files\Apple
    C:\Program Files\iPod
    C:\Program Files\iTunes
    also on 64-bit systems:
    C:\Program Files (x86)\Bonjour
    C:\Program Files (x86)\Common Files\Apple
    C:\Program Files (x86)\iPod
    C:\Program Files (x86)\iTunes
    Download the iTunes setup file and run it to install. Use an account with administrative rights. This can usually be achieved by right-clicking on the downloaded file and selecting Run as... or Run as Administrator. In some cases a combination of Shift or Ctrl keys may be required for the option to show, or it may not be necessary.
    If you deleted iCloud and reinstalling iTunes doesn't automatically reinstall it visit iCloud Control Panel.

  • "Shared Resources error" when trying to install Photoshop Elements 11

    I keep getting installation error "Shared Resources error" when trying to install Photoshop Elements 11 (Windows 7).  Any advice will be appreciated..

    Welcome to the forum, Ted,
    Here's an older "Shared Technologies" thread: http://forums.adobe.com/message/3155897#3155897
    But, I am not sure that we were ever able to help the OP, and they never reported back with the responses from Adobe. Still, might be a tip that is useful.
    Good luck,
    Hunt
    [Edit] I mis-spoke. The OP and another user with the same error WERE helped. What I saw initially was yet another poster, who was going to contact Adobe, but never came back to the thread. In the case of the OP and another users, the issue was caused by having Adobe Bridge, included with other Adobe programs, like Photoshop and Premiere Pro, running. When they killed that, the installation went well.
    Message was edited by: Bill Hunt

  • An error when i am installing applications

    why the computer tells me that there in an error when i am installing applications?

    Could be any of a number of issues.  Are you sure your application is compatible with 10.6.8?

  • "please use setup.exe for installati​on instead of blackberry desktop software.m​si" error when trying to install the software through 610_b038_m​ultilangua​ge.exe

    "please use setup.exe for installation instead of blackberry desktop software.msi" error when trying to install the software through 610_b038_multilanguage.exe
    I need to install this so that i can transfer my contacts and calendar to my laptop

    Hi and Welcome to the Community!
    Sorry to be dense, but what happens when you do exactly as the message instructs?
    Thanks!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT1926 Error when trying to install iTunes 'iTunesSetup.exe was reported as unsafe.'

    Get an error when trying to install iTunes 'iTunesSetup.exe was reported as unsafe.'
    Any suggestions for how to fix this?
    I am using Windows Vista and IE9.

    After using the Windows Installer clean up tool and removing the iTunes 7.0.7.16 install file I was able to update to 7.0.2

  • Action list not found error when trying to install Flash 11. I have IE8 and windows 32 bit. What can

    action list not found error when trying to install Flash 11. I have IE8 and windows 32 bit. What can I do? Thanks

    Hi, Please try to download the installer from the links provided in the following page: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
    Thanks,
    Sunil

  • I installed windows 7 using Boot camp, Then i wanted to install the support software using boot camp and it always stops at 50% i tried installing the software using internet it always gives me error when i start installing it on windows, What to do?

    I installed windows 7 using Boot camp, Then i wanted to install the support software using boot camp and it always stops at 50% i tried installing the software using internet it always gives me error when i start installing it on windows, What to do?

    What is the error? Are you following the Bootcamp instructions? Where on the "internet" are you trying to install from? Did you try downloading from here http://www.apple.com/support/bootcamp/downloads/?

Maybe you are looking for

  • Changes in nav bar are seen in iweb not on site

    I had to change the name of the home folder (apparently vertical lines are not allowed). I changed it to "Home" and the changes took effect in iweb. The changes are not occurring on the live web page. The original HOme page folder name remains. The l

  • Multicomputer Network

    Sorry if this is the wrong forum for this question, but I wasn't sure where to put it. I am now the proud owner of a new (well, used) Mac G4 desktop. It is setup with OS 10.2.8, as is my iBook (i've used this now for a while). Additionally, I have a

  • Label Based menu not working in ppt

    I have created an xlf file with label based menu and added it to a ppt containing several slides. Now when I run the slide show, it goes to the next slide if I do not click any other label. But if I click one of labels and then want to move to the ot

  • Parsing a string in a given order

    Hi All, I want to parse a string and rank it in a given order. Eg : i have a string as 'A | B | C | D'. I would like to parse this string and give a rank in order. It should appear as below. Parsed string order D 1 C 2 B 3 A 4 Any help is greatly app

  • Battery monitor installation failed

    ever since this app was available i have never tried using it. always getting installation failed error. all versions dont work and even installing it by not using ovi store will still fail. any ideas? im using n8 pr1.1