Fair Usage - but how do you tell??

Question

Yesterday morning I had an automated email from BT saying that I was up to 80GB d/l for May, and that my speed would be throttled if I went over 100GB. I'm on Option 3, and this is the fair usage policy kicking in. This morning I had another email saying that I was over 100GB! So, I spent 1 hour on the phone today trying to find someone in BT who could tell me how the 20GB was racked up in a day. No chance! Nobody seems to have a record other than some sort of cumulative ticker. Yes I can download a broadband monitor (which I actually did after the first email), but if it's at odds with what BT says where are you then if they don't have detailed records? Records on the router are pretty useless although show since rebooted on Monday:
Connection time
3 days, 04:48:24
Data Transmitted/Received (MB)
915.9 / 1986.5
So, about 2 GB, NOT 20. I'd challenge anyone on an 8 meg line to actually get enough speed to actualy d/l 20GB in a day!! And no, no one's broken in to my wifi connection.
I'm really annoyed with BT now and wished I hadn't swapped from Nildram, who had records online right down to your last session.
What now?

Answer 1

dlp wrote:
Yesterday morning I had an automated email from BT saying that I was up to 80GB d/l for May, and that my speed would be throttled if I went over 100GB. I'm on Option 3, and this is the fair usage policy kicking in. This morning I had another email saying that I was over 100GB! So, I spent 1 hour on the phone today trying to find someone in BT who could tell me how the 20GB was racked up in a day. No chance! Nobody seems to have a record other than some sort of cumulative ticker. Yes I can download a broadband monitor (which I actually did after the first email), but if it's at odds with what BT says where are you then if they don't have detailed records? Records on the router are pretty useless although show since rebooted on Monday:
Connection time
3 days, 04:48:24
Data Transmitted/Received (MB)
915.9 / 1986.5
So, about 2 GB, NOT 20. I'd challenge anyone on an 8 meg line to actually get enough speed to actualy d/l 20GB in a day!! And no, no one's broken in to my wifi connection.
I'm really annoyed with BT now and wished I hadn't swapped from Nildram, who had records online right down to your last session.
What now?
Hi.
This is the massive problem that BT fails continually to answer. The initial email only says that you have exceeded 80GB, it could actually be 99.5GB if the user had got say 20GB a previous day. This omission is appalling in my view and needs correcting immediately, as users are not given accurate figures. As can be seen by all the folk posting on this topic, the belief is that the user has possibly just surpassed 80GB.
They have said that there are no daily figures, I challenge this to be completely incorrect and false, otherwise people would not have received emails on 2 consecutive days as the OP above.
To the moderators, I ask again - please can you tell us how the data is added up on a per user basis. When is the system polled (it is *clearly* daily at least, otherwise you need to explain how these emails could have been sent).
I've also said before that I believe an email should be sent when 50GB are reached, this should be very easy to implement.
Just for info, a continuous download of 400KB/s (e.g. on a line in excess of 4Mbps) - will result in 20GB in about 14.5 hours.
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