FAKE IPOD SHUFFLES

Hi, my young nephew (11 years old) purchased an iPod shuffle from eBay. When he couldn't get it to work, he called me. After very close inspection, I determined it wasn't a real ipod shuffle. It has all the apple logos, packaging etc... Very good bootleg.
Who do I report this to at apple? Is there a fraud 'hotline'? I want this guy shut down.
Thanks
JP

Sorry to say that this is not even close to the first time that this has happened. Some of the things folks have wound up with didn't even very closely resemble a Shuffle, much less act like one.
This should be worked back through eBay, of course, and also through PayPal if you used them. As for Apple, I don't know if there is a specific hotline for fraud or not; start out by using the Contact Us link you find at the bottom of most pages on Apple websites, then work through the trees to find the most appropriate folks for you to be talking to.

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Why isn't my ipod shuffle not showing up in my devices, or my desktop?

I received my ipod shuffle (2nd gen) app. 2 years ago, however, this is the first time that I have ever tried to sync my current itunes library onto it. I connected the shuffle with a USB chord, but, the shuffle does not show up in "devices", nor on my desk top like my other ipod does. When it is plugged into the chord, the light flashes orange. I think that orange flashing means that it is "syncing music", however, there is no signs of the shuffle being connected to my Apple Mac in anyway. I have tried rebooting the computer, as well as turning my shuffle on and off. However, nothing has helped it. I have watched videos reviewing "fake shuffles" and I am confident that mine is not a fake. Please help me! Thanks!

I'm having the same problem. I'm using a new shuffle usb cable in my 2nd generation shuffle and nothing shows up on computer. I'm wondering if the dock for the second gen is different than the new usb cable direct into the 2nd gen shuffle. I don't have a dock for it. Before I buy one on ebay I hope someone can assist.

Ipod shuffle/unsure what generation it is supposed to be

i won an ipod shuffle in a contest at petsmart. its looks like a 2nd generation and hasthis pretty dark green color and written in the empty space on the face "iams veterinary formula" is written. i am confused because the power cord isnt working. heres he big kicker in has an extra mini usb plug in on the top half with the power switch and the shuffle switch. when i look at every one elses it doesnt have that. it only has the earphone multipurpose jack. no extra usb plug in. it wont fit on the dock and wont register in itunes with the mini usb cord that i have. (mini/standard usb). what the heck kinda ipod universe did his come from?

mysweetbaby wrote:
... what the heck kinda ipod universe did his come from?
It came from the fake iPod universe... really mean of petsmart to
to give away such trash.

My ipod shuffle wont appear in my computer

Hi!
My ipod shuffle (3rd gen) wont show up in My computer, it beeps when I connect at but still I cant see niether in my comp nor in itunes I have tried to reset it, connect it to another computer and the problem is still a same. I can see my ipod indevice manager, it has a little yellow exclamation mark next to it and it also tries to look for a driver but it always ends up not finding it.

ShortyDK wrote:
In System Profiler it is calling it an ALi MP3 Player. I bought it on eBay.
It should be called "iPod" IF it were a REAL, genuine Apple iPod shuffle.
What you have is a FAKE... which explains why it isn't shoing up in iTunes.
IF it was advertised as an Apple iPod shuffle by the seller, I would try to get my money back.
Case closed...

New 3rd Gen. 4 GB iPod Shuffle not being recognized by computer or iTunes

Hey everyone, I've read some of the other posts here on this thread about other people having problem getting their computer to recognize the new 4 GB iPod Shuffle when plugged into the USB drive, and it seems like I am having a very similar issue. I just received my iPod in the mail a few days ago and tried plugging it into the USB and got NO response whatsoever from my computer or iTunes. I am operating with Windows XP (Service Pack 3) on a Dell Inspiron Intel processor, 2 GHz with 3 GB RAM, with iTunes 8.1 (just updated). When I put something in my USB usually I hear a noise (sounds like DO-do ha) which tells me that my laptop recognizes whatever is plugged in, and usually I get a little box in the bottom right hand part of the screen that says it's been plugged in. I didn't get any of this when I plugged it in.
When I first opened the box I turned the shuffle on and the light went green for 1 second, orange for 1 second, red for one second, then dead..I suppose this is expected since I figured it's new and needs to be charged, so I turned the shuffle off, plugged the USB into the earphone socket then into my USB, and then turned the shuffle on, and got nothing but the same sequence of lights. It's one thing if iTunes just didn't recognize the shuffle, but I checked the Device Manager and My Computer and the USB drive wasn't even listing the shuffle as being plugged in..maybe the USB cable that came with it is faulty?? I read all of the technical troubleshooting notes on here and tried the 5 R's and nothing is working at all..
I do have one guess about this though..I also have an 80 GB iPod 5th generation that I've used for over a year now for my car and that plugs into the USB fine with its respective cable and is recognized by iTunes..my question is, can my iTunes only recognize one iPod at a time? Does it reject the shuffle because iTunes is only allowed to sync to one iPod per account? If this is true, is there a way around this so it can sync both, or can I have two iTunes accounts on the same computer? But why does the computer not even recognized it when plugged in? Hopefully it is just the cable that is damaged and not the device..wow this was long, but any advice would be greatly appreciated, thank you!

GTEagle05 wrote:
I do have one guess about this though..I also have an 80 GB iPod 5th generation that I've used for over a year now for my car and that plugs into the USB fine with its respective cable and is recognized by iTunes..my question is, can my iTunes only recognize one iPod at a time? Does it reject the shuffle because iTunes is only allowed to sync to one iPod per account? If this is true, is there a way around this so it can sync both, or can I have two iTunes accounts on the same computer? But why does the computer not even recognized it when plugged in? Hopefully it is just the cable that is damaged and not the device..wow this was long, but any advice would be greatly appreciated, thank you!
According to http://support.apple.com/kb/HT1495
iTunes for Windows does not support having multiple iPods *connected simultaneously.*

IPod Shuffle Not Recognized In Windows Or iTunes v7.0 - What Now?

Hello everyone,
I am having the same problem as many who have posted here. I have upgraded my software to iTunes v7.0.1.8. I also accepted the auto update for my iPod Shuffle - 512GB 1st Gen to v 1.44 (I believe). Of course, now my Shuffle is not recognized in iTunes and is only recognized in Windows for less than 5 seconds (as I have monitored it). I am listing below all of the actions I have taken today.
As none of these have worked, my question is now what? Does anyone have any other suggestions before I take the dreaded step of calling support? Any help is appreciated.
I am not happy with this upgrade issue at all. I expect much better from Apple.
Steps Already Taken:
1. Reset iPod.
2. Set Terminal Services to "Manual" and restarted my laptop PC.
3. Changed all USB Root Hub entries power management options to "Allow the computer to turn off this device to save power option" and rebooted.
4. Assigned my external hard drive a different letter as it was assigned to "E" and tech support documentation suggested I changed it - I changed it to "M".
5. I stopped the iPod Service via the Services and Application interface from My Computer/Manage, reattached the Shuffle, and started the iPod Service. The Shuffle was still not recognized.
6. I uninstalled iTunes 7.0.1.8, the Apple Software update and QuickTime. I deleted all temp directories; program files folders and all possible traces of all three pieces of this software. I also deleted my iTunes library. I reinstalled all of this software and re-built my Library. NONE OF THIS WORKED!
My 30GB Video iPod works fine and always has - it is only the shuffle for which I have this issue any only since the upgrade.
What do I do now? If no one has another fix, I will be forced to call Tech Support after an experience with them over a year ago I would almost rather throw this thing away!

qswh - I too cannot play the songs that are loaded on the shuffle. Additionally, I get a green & orange light when I plug it into a USB port and then I either get a blinking orange light or a solid orange light from there after.

My IPOD shuffle cannot be udpated

Every time I try to load a song into my IPOD shuffle I get the following error message:
"The IPOD cannot be udpated. The disk could not be read from or written to."
I have downloaded the updates, reset the IPOD, and all goes well until I try to drag a song from my hard drive onto the IPOD and I get the error message.
Any thoughts?
JETERBOY

Now the iPod is unusable with the Recovery mode loop. The full error below:
"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."
I can see my IPOD under devices on the left pane of iTunes while the error displays. But when I click OK, the IPOD disappears under DEVICES as does the DEVICES category.
and also when i remove my ipod from computer it isn`t light any light never the battery show

SOLUTION: Windows Vista + iPod Shuffle 2nd Gen

My original question on this topic is closed, but I finally fixed the problem and wanted to share.
The problem was: Windows Vista Basic desktop machine and iTunes would recognize a Video iPod, but not recognize an iPod second generation Shuffle
The symptom: Vista showed an unknown USB device and kept searching for drivers, but never could find an appropriate driver. Some posts here and there suggested a power level problem on the USB ports.
The solution: the original USB 2.0 ports on this computer are all driven directly off of the motherboard. I purchased a $20 PCI USB card and installed it in the computer. I plugged the iPod shuffle into the new PCI card, and everything works fine now.
HTH

And since you have a laptop, a new PCI card does no good. Another solution I saw around the web was to use a powered external USB 2.0 hub. You might try that.

Windows vista, Ipod shuffle 4th gen. Computer cannot find device driver software for ipod.

After several hours trying the troubleshooting options provided by the apple support site, I have come to what I think is the issue here. My girlfriend recently got an ipod shuffle and when plugging it into her computer the dialog pops up saying it is installing device driver software for the ipod. Eventually it asks me to insert the CD that came with the ipod. No CD came with the ipod, so I click the option that says "I do not have my cd". Then it gives me the option of searching automatically or manually for the driver software. The automatic way can't find it. Doing it manually, with the help of the troubleshooting page, didn't work either. google search can't seem to help me on this one. Also, I tried plugging the ipod into my computer (not hers) and it worked fine, it was able to install the device driver software on its own. Does anybody know the issue here? My computer has windows 7, and hers has vista. Hers is Serice Pack 1. When I tried installing service pack 2 it wouldnt work. I don't know if that is the issue though. I have tried just about everything, I think the issue is finding the device driver software. When I do a google search nothing comes up, so I have no idea what to do at this point. Any help would be appreciated, thanks.

Well its surprising to know that! But even have an ipod shuffle 3rd gen n dint face any problem like that. FYI no cd comes with the ipod jus take ur ipod to an apple exoert n he will solve ur problem .

Itunes 8 not compatible with 1st generation ipod shuffle

I have had a **** of a time tonight trying to get my ipod shuffle working with itunes 8 and finally gave up after trying to restore it via itunes 8 which totally screwed it up because it wouldn't finish the restore so I had to unplug the ipod. Got a zillion ipod busy errors when trying to restore. Used disk utility to format it for apple hfs.... still wouldn't restore.... ipod busy b.s. error messages... tried formatting it for fat on itunes 7.7.1 and finally got it so that itunes could get it restored and working. Problem is... now I have to try and switch back to itunes 7.7.1 which means deleting my computer from apple tv and using disk utility to backup my older 7.7.1 over my itunes 8 in order to get back to some kind of workable solution. Plus my itunes 8 library is more up to date than my backup. So that means more messing around. Fortunately I was able to restore most, not all of the files by plugging in my ipod 80gb. For some reason it didn't copy all the new movie files over.
I've had so many problems with compatibility, crashing, locking up etc that it is no longer worth my time to try and use itunes 8.
Not only can't I change album artwork in itunes 8... it basically doesn't want to work my my old ipod shuffle either.
This is one version of itunes that was not tested properly before putting it on the download server.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
-Griff W.

IPOD shuffle not recognized by Windows/Itunes - download installation SW

I have used a 2G Ipod shuffle successfully on one Dell Windows XP PC for over one year. Have Itunes 7.02 on an identical Dell PC. Plugged shuffle into usb port(s)on second PC - shuffle light turns green momentarily and then off. Shuffle recognized by neither Windows nor Itunes. Went thru the various fixes in apple ipod support to no avail. One suggested fix was to reinstall the IPOD software from the CD that came with the shuffle. Unfortunately, I cannot find the CD and find a link on the apple website to download the corresponding software.
Suggestions?

I have a solution, derived after some 16 hours of
messing about with the shuffle, reading and
re-reading the forum posts, trying to get my PC to
recognize it, and hold the USB connection without the
old Malfunction bubble ... my advice is free ... take
the shuffle back! I swapped for a 2G Nano, and
within 5 minutes I was off and away! Go Apple GO!
The highly experienced sounding tech at the store
was also at a loss.
If you read the OP's plaint carefully you'd have noticed what's being talked about is a Shuffle that's over a year old... Thus, unless OP has AppleCare, taking it back is not an option.

My ipod shuffle is no longer reconized on my computer and restoring issues.

. when i plugged my ipod shuffle g1 in a few days ago itunes said the i had to restore my ipod. i did not want to but i had no choice cauz it already deleted my songs. after 5 trys it said "cant restore ipod"ipod". unknown error occurred (1418))(itunes did it by it self, i just put it in one very fateful afternoon. i spent 5 hrs on the computer and i still cant fix it) well i went to this web site to see if they could help me. i found something. it was a program for my ipod but by the time i downloaded it, it was too late. after a while plugging in my ipod "my computer" no longer reconized it as removable disk. a pop up comes up and says this device malfunctioned then my ipod disappears off the face of the earth. i would send it to the apple store but my warranty expired. bummer what should i do?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

it is funny how the same thing has happened to me.
By the way i am the same person as the first and second writter.
i have replied to my own messages because nobody else has replied in the first 5 mins i have opened this topic.

My iPod shuffle will no longer turn on with switch.

My ipod shuffle 3rd generation, will no longer activate by the off on swotch. I have to plus into electrical outlet to get it to turn on to select what I want to hear. It no longer turns off after playing selection it continues to play until battery wears down. Seems the switch is flat, and can't be raised to be activated.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod Shuffle wont be recognized on Itunes and wont update/restore

Its driving me crazy.
the Itunes wont recognize it because it says there is another user using the softwear and all of the other acounts are logged out.
when I tried restore or update it, it tells me "Ipod service error". so bassicaly im stuck and I cant format it or nothing. and I tried like a million times to take it out and plug it back in.
Ipod and apple stuff in general have too many restriction and standards that you have to have for their stuff to work right.

Neither of 2 iPod Shuffles (both 1GB) will allow version 1.1.4 software to install - various errors occur: "can't unmount", another user is using it, an unexpected error occurred (-147 or somesuch), and of all these, the last one most frequent and varied in timing (i.e. doesn't return immediately but takes between 10 seconds and 2 minutes to return error).
So the nicely buillt-in iPod Updated does download the appropriate software (cool!) but seems to hang up with the Shuffle with various errors. Tried the 5 Rs per ipod on support.apple.com, and also made Shuffle was only connected iPod, as there are 2 firewire-based 30 and 60 GB iPods, 1 60 GB USB iPod, a mini, and 2 shuffles. Lots of wires but all connected to a powered hub or two, so easy to disconnect. Nice wanrings on low USB power levels but just in case…

IPod Shuffle Error (-48) : Windows Vista

Hoping someone can help with my predicament here:
I have Windows Vista Ultimate and the most recent version of iTunes. I bought the shuffle new about 2-3 months ago. When I connect my shuffle it always gives me the error in the screenshot below and prompts me to format the device as well. It will also do this each time a song changes if I am listening to the songs on the iPod through iTunes. When transferring songs to the iPod it prompts me with these pop-ups for each song that is loaded.
I have tried to search for that error code and have not had any luck. Has anyone run into this issue before.
All software is up-to-date: Windows/iTunes/Shuffle Firmware
Thanks for any feedback!
Here is a screenshot of the errors:
http://www.drunet.org/images/iPod-Shuffle-Error48.png

Hi, I would suggest you to try Temporarily changing the Time Zone setting and then Open the latest version of iTunes and Restore your iPod. After successfully restoring your iPod, change the Time Zone back to your normal setting.
Hope this works.

FAKE IPOD SHUFFLES

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