Fake Magic Mouse from Apple Premium Reseller

I have a problem with my Apple(?) Magic Mouse.
Clicking buttons doesn't always result in the expected action. Most of the time i need to click the mousebutton two three or even more times for a button to respond. The same thing happens with the trackpad sometimes. I use the Magic Mouse with a 13-inch mid 2009 Macbook Pro.
Since i didn't get a response from the community before, i tried to contact Apple Support. A strange thing happened, the serialnumber of the Magic Mouse wasn't recognized by the system.
Does this mean i have a fake Magic Mouse? I purchased it at an Apple Premium Reseller, so they must have some guts to sell fake products. Anyone who knows what to do about this? Do i need to contact the authorities, is there a normal e-mail address to contact Apple?
Cheers

Apple can be contacted through: http://www.apple.com/contact they list locations outside the US in addition to all of the US-based functions.

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Purchase iphone 4 from Apple PRemium Reseller in HK

if you purchase an iphone 4 from a Premium Apple Reseller in Hong Kong (i.e. factory unlocked) can it be activiated in the US or does it need to be activated in HK prior to use in any other country?

You are not addressing Apple here .This is a User to User technical help forum ,
Apple neither monitor nor feature on the forum
sorry

Issue: Magic Mouse from iMac 27"

My Magic Mouse is having a will of it's own.
If I'm reading a pdf, then at a random point the view is scrolled back to the beginning. Sometimes even without my hand touching the mouse.
It's the same with watching videoclip in Quicktime. Half way through and suddenly the playhead is back to start.
It's anoying when studying homework or movies at i.e. lynda.com. The flaw is both with content on the web like from lynda.com or on my iMac 27".
I tried to update the driver to the Magic Mouse from apple.com but when installing I was informed that a newer version was already nested in my computer.
I hope the will be a fix for this soon, because this bug is disturbing my work flow as a multimedia designer.
Regards Thomas Eriksen

I don't think it will work, here is what Apple says it's requirements are:
System Requirements
Mac computer with Bluetooth wireless technology
OS X v10.5.8 or later with Wireless Mouse Software Update 1.0* or OS X v10.6.1 or later with Wireless Mouse Software Update 1.0
Existing keyboard and mouse for setup
Two AA batteries (included)

Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

Yes, it says no battery installed. The battery icon with an X and system profiler saying no batter installed.
Tried the SMC Reset - didn't work!

Misleading and Restrictive Product Information Provided, for inducing customer to buy – by Apple Premium reseller - Unicorn Info Solutions Private Limited

Facts of the Case
IPHONE 3GS – Serial QRxxxxxY7H
We have visited the apple premium reseller M/s Unicorn Info Solutions Private Limited, Himalaya Mall, Ahmedabad, hereinafter called as “reseller”. On 10th August 2012, the sales representative at the store informed us that since we have an old apple phone, we were offered a scheme whereby against payment of Rs. 10000/- a new apple 3GS phone was to be provided against return of the old phone.
We have an MTNL Sim and on our return to Mumbai, we were surprised to find that the product showed No Service. We visited the I store in Mumbai, Ghatkopar, R – City Mall and were asked to contact the apple care. Accordingly we contacted the apple care and we were assigned case id xxxxxxx, whereby we were informed to contact Vodafone.
On contacting the Vodafone gallery at Ghatkopar, Mumbai, we were asked to wait for two days. After 2 days Vodafone informed us to contact the apple care only.
Upon again contacting apple care we were asked to contact the apple reseller M/s Unicorn who has sold the product.
M/s Unicorn, Ahmedabad, directed us to contact support office in Mumbai, Andheri where the issue would be resolved. We visited the Andheri office, but we told that nothing could be done, and neither the product could be returned back, even if it is no use to us and was sold by adopting misleading and fraudulent information.
Grievance
At no point we were informed that this phone will work with only Vodafone. The important legal principle of caveat emptor (let the buyer beware) was obviously absent and not followed by the reseller.
Moreover, the payment was made for an Apple phone and there was no mention of Vodafone, or of any agreement of whatsoever nature with the said company.
Firstly, to sell a product (Iphone) with a restrictive covenant to use complimentary product (Vodafone) without the knowledge of the buyer and in the absence of any legal contract, is a “Restrictive trade practice” under the Competition Act and erstwhile MRTP Act.
Secondly, the irresponsible attitude adopted by the reseller (M/s Unicorn) who sold the product, (M/s Apple Inc) the manufacturer and M/s Vodafone, which has put restriction on the product use without any valid contract is not at all appreciated. More so they have made us to run from pillar to post without even the product being able to start its usage.
<Edited By Host>

Posting a review on Unicorn Infosolutions Pvt Ltd, Third Floor, Himalaya Mall, Gurukul Road, Near Drive In Cinema, Ahmedabad, Gujarat - India
Person whom I spoke to - Ritesh Chauhan (I think, not sure of this first name)
My Macbook pro battery has given up, its time for replacement.
I happened to visit this store a few days ago, store is not the IMAGINE Retail store at Ground floor instead on the opposite side wing its on third floor, and a small board outside called Unicorn.
The executive whom I spoke with turned out to be really rude. Didn't understand my concern and went on forcing his views on me.
Although my laptop was still under warranty and having spoken to Apple Technical Support, I already gave him the information on phone prior to my visit, things were just not alright even then.
He was just way to busy explaining me how he does things and what are the procedures and so on, very bad behaviour, no care towards their customers and because we are customers who are not going to pay them anything as our products are still under warranty, they are really not interested in us, we are more like a liability on them (at least that's what I felt from my visit).
Refrain from going there guys, look out for an alternative Apple Authorised Service Centre. My positive experience was with the one at Galaxy Mall, Nehru Nagar, Near Shiromani Complex.
Their office is located at second floor in that mall, the person whom I met with was very humble and actually cared for me queries to get them resolved in a manner that would be best for me.

MC309 for 1900USD from a premium reseller

Hi all!
Just didn't really know where to get answers. I bought an iMac MC309 (3 May model) 3 days ago from an Apple Premium Reseller in Saint Petersburg, Russia for 1900 officially. That price included 50$ set up fee although I took it away in a box. I am very happy with it and I absolutely fell in love with Apple computers (this is my first iMac). Yet the price bothers me. The customs fee in Russia is 30% for consumers on goods exceeding the price of 1400USD. Resellers get their hardware at wholesale prices and pay less to customs yet somehow if I ordered the same model from US with shipping it would cost me 400$ less.
So, I am really curious whether Apple knows about it and approves it. I can understand a price that's 20-30% higher than in US but not 50%.
Cheers,
Dmitry

Apple can be contacted through: http://www.apple.com/contact they list locations outside the US in addition to all of the US-based functions.

Stop Magic Mouse from changing numerical entries

How do I stop my Magic Mouse from changing numerical entries in apps on my Mac Pro? When I'm using a program such as Adobe Illustrator, if I click on an entry field, say the dimensions of a rectangle, and enter the values in on my keyboard, if I happen to slightly drag my finger on the mouse when I grab it again, the numerical entries in the dialog box I was last typing in will change due to the scrolling feature of the Magic Mouse. How do I stop this from happening?

Well, I did manage to write a udev rule that assigned the mouse to event9, but for some odd reason it didn't work with evdev. The man page for evdev says that evdev only uses event*, but I don't understand why event9 doesn't work then. But the phys-thing worked. My mouse-section in xorg.conf now looks like
Section "InputDevice"
Identifier "Mouse0"
Driver "evdev"
Option "Protocol" "evdev"
Option "Name" "Logitech USB Receiver"
Option "Phys" "usb-0000:00:1d.2-1/input0"
Option "Buttons" "8"
Option "ZAxisMapping" "4 5 7 8"
EndSection
At a first glance this seems to work as I want. However, if I understand correctly, the phys is tied to a specific usb port? Which means that it will change if I plug the mouse into another port. But since I rarely unplug the mouse anyway, this is a much better solution than having to change xorg.conf all the time.
Last edited by perost (2007-06-29 08:35:36)

I need join Apple Premium Reseller Store

hello nice day
ineed mail i need responsible for Apple Premium
becuse i need join Apple Premium Reseller Store
thank you

Do you mean you are looking for a job? Start here (though this page is aimed at people in the USA - whether there is an equivalent for your country I don't know):
http://www.apple.com/jobs/us/index.html

Magic Mouse and Apple Wireless Keyboard with Bootcamp and Win XP Pro 32-bit

Does the Apple Magic Mouse and Apple Wireless Keyboard work with Boot Camp running Windows XP Pro (32-Bit)... I read something leading me to believe there maybe a problem and you need to use a wired USB mouse/Keyboard.
Is this true?

Apple Wireless Keyboard is able to work in Boot Camp via Window XP Pro, it's good enough.
but the Magic Mouse, it's not able to work completely in Window XP Pro,
it's just work like a normal bluetooth wireless mouse,
all the Multi-Touch features like scroll, rotate, swipe, pinch and tap click are not gonna work,
even you are configure via the snow leopard, so please be reconsider.
Message was edited by: BenNovello

Apple Magic Mouse from iMac to PC

Hi there! I'm going to purchase new iMac 2011, but for the first week or two I can't use it for some reason (it's a present and I don't wanna show it). But I got my PC mouse broken so can I use iMac's magic mouse with my PC somehow?

I don't think it will work, here is what Apple says it's requirements are:
System Requirements
Mac computer with Bluetooth wireless technology
OS X v10.5.8 or later with Wireless Mouse Software Update 1.0* or OS X v10.6.1 or later with Wireless Mouse Software Update 1.0
Existing keyboard and mouse for setup
Two AA batteries (included)

Apple Magic Mouse verses Apple Mouse

I'm exchanging my MacBook Pro for an iMac and would like to know which is best when working with Final Cut Studio Magic Mouse or just plain Apple Mouse.

I wish I was a student!
As a retired teacher, am I eligible for educational rates?
Incidentally, it's not all good news as your "educational" FCS can't be upgraded but it should keep you busy for the next few years.

Have to delete Magic Mouse from MacOS to pair with Windows Bootcamp

Like many I couldn't get my Magic Mouse to pair in Windows when dual booting with BootCamp to Windows 8.1 on my 2012 MacBook Air.
Whenever I searched for bluetooth devices it wouldn't be found, or would sporadically appear but fail to pair.
The solution for me was to reboot into MacOS (where my mouse had already been paired, and automatically connected) and Delete (not disconnect) the mouse from Bluetooth settings.
Then when I rebooted back into Windows the mouse was detected under Bluetooth devices and could be paired.
I hadn't found this particular solution on the forums, and so thought I'd share.

Another follow up to this. I unpaired my Mac Mouse from Windows and gave it to a friend to try out on his Bootcamp MacBook Pro.
It unpaired from my Windows and re-paired to his Windows fine.
Then when he unpaired it from his Windows and gave it back, it wouldn't come up in the list of bluetooth devices for pairing on my Windows. It would in his though.
The solution was to boot back into MacOS on my laptop, where the mouse spontaneously connected, and delete it there. Then I could reboot back into Windows and find the mouse under bluetooth devices for pairing in Windows again.
This was despite not having logged into MacOS for over 6 months.
It's almost like the mouse reverted to being bound to the first device it ever paired with.

How can I prevent Magic Mouse from scrolling horizontally when I don't want it to?

I recently purchased a Magic Mouse to go with OS 10.6 Snow Leopard. It's a great mouse but it causes 2 problems:
If I leave it on "Scroll with interia" in System Preferences/Mouse, it scrolls horizontally when I don't want it to. Since I mostly work in Word documents, I often lose my place in the document this way. On the other hand, checking "Scroll without inertia" makes vertical scrolling, which I do all the time, a lot harder.
The mouse seems to cause what I think of as "fractures" in Word documents--words and parts of sentences will disappear or get crunched together , then reappear when I select the place where they vanished. They also reappear if I scroll vertically to get the problem area off the screen and then return to it. This wastes a lot of time at best; at worst, I'm afraid I'll lose work. The problem occurred once in a while with a Logitech bluetooth mouse I was using, but not as bad and not all the time.
I love the mouse's ergonomics and would like to keep it, but if I can't solve this problem, I'll have to return it. Would be very, very grateful for any tips! Thanks.

Always nervous about recommending sites I have no personal experience of. On the plus side it doesn't relate to any of the bad sites I am familiar with and it appears to be the developer's site ... but there is no contact point for you to ask questions. You said in your initial post it was to go with Snow Leopard but this version says it is meant for 10.7 and above. Did you notice that? I also notice several other references to Word and mouse and one person found the solution lay in the updating of word 2011 to its highest level. I can offer no more.

Can I use a magic mouse and apple track pad at the same time with my iMac

Can any one help with my above question

Yes, you can use the magic mouse, trackpad and wireless keyboard at the same time.
Captfred

Problems with Magic Mouse and Apple Wireless Keyboard battery levels 10.6.7

Last day, when I update to 10.6.7, Mac tells me that the batteries of the mouse and the keyboard is 18850648374% and in the Preferences panel always tell me 100%, but the other day Mac tells me that the keyboard had no battery and that's not true
How can I fix it?
This is driving me crazy!
Thank you!
P.D: sorry for my bad English, I'm Spanish...
Message was edited by: Alfonso Garcia
Message was edited by: Alfonso Garcia

Getting Bluetooth set up initially in Bootcamp is a bit of a hit and miss affair in my experience, but persistence pays off, and connection is reliable. I gave up with the keyboard on my Mac Pro at one stage, tried again a few days later and it worked.
How did you do it?
Persistence and repetition, reading lots of threads and getting snippets from various sources, can't recall any silver bullets.
Have you searched this forum, there are a LOT of posts on the subject.
Links please? I can't find any.
If you type "bluetooth" in the search box while at the top level of the Bootcamp section you will get six pages of hits. Here are just a few, not necessarily the best or a complete list or in any particular order, but they contain relevant info.
I can't remember the detail now but one of the key steps for me was launching the bluetooth "service" mentioned in some of these links. Initially option wasn't appearing at all. Also mine (and others) seems to need a single click after boot to be activated. If you try and move it before a click it won't respond so you might think it wasn't working.
BTW I am assuming you have successfully installed the Boot Camp 3.1 drivers?
http://discussions.apple.com/thread.jspa?threadID=2221427&start=0&tstart=0
http://discussions.apple.com/message.jspa?messageID=10943844#10943844
http://discussions.apple.com/thread.jspa?messageID=10669525&#10669525
http://discussions.apple.com/thread.jspa?threadID=2057008&tstart=0
http://discussions.apple.com/thread.jspa?messageID=10948512&#10948512
http://discussions.apple.com/thread.jspa?messageID=10935130&#10935130
I am afraid at this point I stopped trawling through looking for the most relevant ones so the above is incomplete.

Fake Magic Mouse from Apple Premium Reseller

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