Fallo tarjeta gráfica AMD en MacBook Pro 2011
Buenas noches
El MacBook Pro de 15" que tengo ya desde hace tres años, ha comenzado a dar problemas de tarjeta gráfica modelo AMD Radeon HD 6490M, en el momento que se fuerza un poco se queda con la pantalla en blanco, no enciende y salen rayas.
Lo he llevado al servicio técnico oficial y me han presupuestado 545€ por la reparación con una garantía de 3 meses. Esto es una estafa como una catedral después de ver todos los usuarios que están protestando por el mismo fallo. Hace tres años tomé la decisión de comprar un MacBook dado que me aconsejaron que sería mejor para el tratamiento de imágenes y video.
Les agradecería que me den una solución y no la simple de llevarlo al SAT y pagar.
Como marca de prestigio deberían cambiar gratuitamente la placa en el SAT tal y como han hecho con los iMac de 27"
Atentamente,
Jaime N.
Buenas yo también he sufrido este problema,
En mi caso se trata de un MacBook Pro de finales de 2011. Hace cosa de un par de semanas la tarjeta gráfica fallo porque sí, sin más. Reservé tiempo en la genius bar y como a muchos de vosotros me ofrecieron el reemplazo de la placa base por el "módico precio" de 519 euros.
Hoy he estado en una tienda apple con la intención de poner una reclamación oficial a la marca, y lo que me ofrecían era la típica hoja de reclamaciones, la persona con la que he hablado me ha comentado que la forma de hacer llegar la queja a la compañía es a través de la página web en la sección feedback.
http://www.apple.com/feedback/macbookpro.html
Os animo a que dejéis constancia del problema de forma oficial, está muy bien escribir en el foro pero no es suficiente. No os olvidéis de poner la referencia del modelo, número de serie y se habéis solicitado soporte técnico en la genius bar, el número de referencia de la solicitud de soporte.
A ver si tenemos suerte!!
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As the topic says,
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Model Information:
Serial Number:-----------
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 406
Hardware Revision: 2
Cell Revision: 158
Charge Information:
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Fully Charged: Yes
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Condition: Normal
Battery Installed: Yes
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Voltage (mV): 12182
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AC Power:
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Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
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Wake on Clamshell Open: Yes
Wake on LAN: Yes
Display Sleep Uses Dim: Yes
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PrioritizeNetworkReachabilityOverSleep: 0
RestartAfterKernelPanic: 157680000
Standby Delay: 4200
Standby Enabled: 0
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Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 15
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Wake on Clamshell Open: Yes
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AC Charger Information:
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I have attached the Etrecheck output FYI
Thanks
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Hardware Information:
MacBook Pro (13-inch, Late 2011)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:5:25
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (361.28 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
Launch Agents:
User Launch Agents:
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Dropbox
Internet Plug-ins:
LogMeInSafari64: Version: 1.0.730 3rd-Party support link
Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
Silverlight: Version: 4.0.50401.0 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
LogMeIn: Version: 1.0.730 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.730 3rd-Party support link
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
SuperDuper!: Version: 2.7.1 - SDK 10.4 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
7% Safari
6% Dropbox
5% WindowServer
3% hidd
2% com.apple.WebKit.Networking
Top Processes by Memory:
119 MB com.apple.IconServicesAgent
106 MB Safari
94 MB Finder
94 MB Dropbox
94 MB Mail
Virtual Memory Information:
1.26 GB Free RAM
1.44 GB Active RAM
311 MB Inactive RAM
1014 MB Wired RAM
251 MB Page-ins
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☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
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Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
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Lion is downloaded from apple's servers, you need AppleID and a fast reliable internet connection with no bandwidth caps limiting you.
https://support.apple.com/kb/HT4718
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http://www.bombich.com/index.html
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