False assurances wrt diwali utsav offer redemption team

I also have the same problem wrt to my newly purchase laptop in Oct'2013. And diwali utsav offer gifts are still not received after 20~25 times follow up with hp . And their people renuka mathur & team just gives false assurances repeatedly. Mine is now 76 days since claim approval & their commitment was of within 30 days.Following mail i posted last to the concerned authorities
Madam
For your information, If you just see the history of e-mails, iam getting such assurances since last 2 months & nobody is able to give the final date which I had requested earlier umpteen times. And after every consecutive delays one new person appears to give such assurances to pacify the customer. Earlier also I had received such false assurances from ur diwali utsav team, Nawalji, Renuka ji etc.
By this way your people are just tarnishing the image of HP as good customer support team & now i think i have to escalate this matter to your international parent company if you don't have resolutions for such local issues.
So now enough is enough (now its 76 days since claim approval) , please give me the final date & commitment for free gifts delivery.

Similar Messages

Non Receipt of Warranty and Freebes as promised by HP Diwali Utsav offer

Respected Sir/Madam,
 
The purpose of my writing this letter to you is because there has been a big delay in receiving the HP warranty, Accessories as well as Norton subscription for 1 year.
 
My Norton subscription will expire in a few days.Please email me your contact no.
 
The further details are as follows:  
 
Redemption code: [edited for privacy]
 
Notebook/Desktop Serial No: [edited for privacy]
 
Date of Purchase: 3-Nov-2013
 
Kindly help me in getting my parcel at your earliest.
 
Thanks and Regards.
 
Dr.Romesh Patkar

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Hp printer cartridge free offer redemption

Redemption Code: 9216147
Printer Serial Number: (Removed content)
HP 3545 PRINTER.
Dear Sir/ Madam,
I am sorry to say that i had purchased the HP Printer only due to redemption scheme as it is supposed to bring down the cost, but was shocked to hear from your caller that i shall not be getting the same due to original cut barcode not sent.
Kindly note that I had only looked the following in your mail, wherein Copies were mentioned, and I was too in a hurry, as I had to leave for outstation trip :
Kindly share copies of purchase invoice/barcode printer serial number sticker.
By mistake I only took note of the above line; otherwise I had no problem in sending you the original cutout. I just clicked the photograph and sent it you. AS A LAYMAN ONE CANNOT DIFFERENTIATE THE TECHNICAL TERMS SOMETIMES.
The Companies offer lucrative schemes and one buys the product they try to find out ways to harras the customers. its such a petty thing.
This should have been clearly mentioned what sort of copies and what in original is required.
If you want I can bring the original printer to your office if you desire so.
I cannot beg for the redemption, for which the company is claiming through advertisements, by spending huge amounts.
I hope you will do the needful.
Regards,
Jasvinder Singh Dhir
Dear Customer,
Redemption Code: 9216147
Printer Serial Number: (Removed Content)
This is with reference to your registration under HP’s Ink Advantage offer, we would like to update that your claim is on hold due to below mentioned reason:
Invoice and Barcode printer serial number sticker not received
Request you to kindly share copies of purchase invoice/barcode printer serial number sticker latest by 31-Jul-2015 through Offline process in order to proceed with the claim processing, post which the claim will be rejected and no further request shall be entertained.
Please follow claim submission process mentioned below:
A copy of the Purchase invoice
The original cut out of the bar code sticker from the Printer box
Address for sending above documents:
HP Redemption Cell
Office No. 925,
89, Hemkunt Chambers,
Nehru Place, New Delhi – 110019
Processing and Gift(s) would take 4-6 weeks from the date of claim approval.
(Kindly ignore if document(s) already submitted).
Thanks & regards,
HP Redemption Cell

Hi I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions. Thanks,

Order confirmation mail not received

My self Puneet Garg. I applied for Diwali utsav offer voucher redemption. Till today order confirmation email not received. My mobile no[Personal Information Removed]. I am waiting for the same so that I can send documents by post

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Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Fireworks Menu Appearing Behind Content

Hi All
I have an existing website built in Macromedia Studio 8. I would like to upgrade to Web Premium CS5.5. As a result, I am currently using a trial version which has helped me to redesign the whole website. I am not proficient in code writing and have a basis understanding of the software. (That is why I am testing the trial version first). However, I an faced with TWO problems.
The first is, although my templates were built using one of Adobe's page layout formats (then customised), some of the pages are no longer centred.
The second is, I have created menu's in both Fireworks (Studio 8 then edited in Fireworks CS5.1 creative suite master collection and saved) and Spry (in Dreamweaver CS5.5) - which have now caused the menus to appear behind content on some of the pages.
I have tried to use the pages which look fine in the browser as templates but, sadly, when the content is changed/added to, the menu appears behind again.
I would appreciate any help.
S
P.S.I can't publish a link as I am using a trial version of the software at present.

Thank you for your prompt reply Snake eyes,
Please find the code below:
<%@LANGUAGE="JAVASCRIPT" CODEPAGE="65001"%>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<title>Viva Fashion.co.uk's Advertising Rates</title>



<style type="text/css">

</style>
<link href="Vivavocefashion.css" rel="stylesheet" type="text/css" />
<style type="text/css">
.style1 {color: #666666}
#apDiv7 {
     position:absolute;
     left:2px;
     top:1430px;
     width:1100px;
     height:60px;
     z-index:7;
     background-color: #000000;
.style10 {font-weight: bold}
.style12 {font-weight: bold}
.style14 {font-weight: bold}
.style16 {font-weight: bold}
.style2 {font-weight: bold}
.style4 {font-weight: bold}
.style6 {font-weight: bold}
.style8 {font-weight: bold}
#apDiv8 {
     position:absolute;
     left:4px;
     top:85px;
     width:1100px;
     height:25px;
     z-index:8;
#apDiv9 {
     position:absolute;
     left:11px;
     top:10px;
     width:174px;
     height:44px;
     z-index:9;
#apDiv10 {
     position:absolute;
     left:6px;
     top:4px;
     width:172px;
     height:60px;
     z-index:9;
#apDiv11 {     position:absolute;
     left:-7px;
     top:27px;
     width:1100px;
     height:20px;
     z-index:1;
</style>
<script language="JavaScript1.2" type="text/javascript" src="../menu_viva_fashion_site/mm_css_menu.js"></script>
</head>
<div id="apDiv1">
<table width="1099" border="0">
    <tr>
      <td width="327"><a href="../index.html"><img src="../graphics/viva_fashion_logo.gif" width="322" height="78" alt="viva fashion.co.uk logo" longdesc="http://www.vivafashion.co.uk" /></a></td>
      <td width="762"><span class="Headerpink">
      <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0" width="600" height="65">
    <param name="movie" value="../animations/top_banner_advert.swf" />
    <param name="quality" value="high" />
    <embed src="../animations/top_banner_advert.swf" quality="high" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="600" height="65"> </embed>
</object>
</span>
        </td>
    </tr>
</table>
</div>
<body>
<div id="apDiv7">
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    Contact us at <a href="mailto:[email protected]">[email protected]</a> <br />
    <a href="http://www.VivaFashion.co.uk" target="_blank">http://www.VivaFashion.co.uk</a> A Fashion Shopping and Retail News Website © 2000-2011. All rights reserved.</span></span> </div>
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<p><span class="Bodytext"><span class="Header"><b>HOW CAN WE HELP YOU?</b></span><br />
    Consumers can't wait to get there hands on the latest must-have item or information on what the new season has to offer. Team information like that with business and celebrity gossip and what do you get? A heady mix that accommodates the tastes of a sizable share of the fashion and beauty market. </span></p>
<p class="Bodytext">With technology advancing at a galloping pace that has ensured Internet users exposure to information and convenience shopping facilities in an instant, more and more companies are realising the importance of getting their brand noticed through this medium than waiting on the production cycles of others.</p>
<p><span class="Bodytext">Time waits for no man. Neither does fashion. See below for advertising rates or contact us directly for collaborative advertising campaigns. </span></p>
<p><b class="Header">WHAT'S AVAILABLE/ADVERT SPECIFICATION</b></p>
<table width="500" border="1" align="center">
    <tr>
      <td width="250" bgcolor="#CCCCCC" class="Header"><div align="center"><strong>Banners</strong></div></td>
      <td width="250" align="left" valign="top" bgcolor="#CCCCCC"><div align="center" class="Header"><strong>Tiles</strong></div></td>
    </tr>
    <tr>
      <td width="250"><b><span class="Blackttext12">(Top Only) Dimensions:</span></b><span class="Blackttext12"> 468 x 60 pixels</span></td>
      <td width="250" align="left" valign="top"><span class="Blackttext12"><b>Dimensions:</b> 120 x 90 pixels</span></td>
    </tr>
    <tr>
      <td width="250"><span class="Blackttext12"><b>Formats:</b> gif, gif89, jpeg, Flash, HTML</span></td>
      <td width="250" align="left" valign="top"><span class="Blackttext12"><b>Formats:</b> gif or jpg (non-animated, roll-over)</span></td>
    </tr>
    <tr>
      <td width="250" valign="top"><p align="left"><span class="Blackttext12"><b>File size:</b> 20K max</span><br />
      </p></td>
      <td width="250" align="left" valign="top"><div align="left"><span class="Blackttext12"><b>File size:</b> 5K max</span><br />
      </div></td>
    </tr>
    <tr>
      <td width="250" bgcolor="#CCCCCC" class="Header"><div align="center"><strong>side bar adverts & box adverts </strong></div></td>
      <td width="250" align="left" bgcolor="#CCCCCC"><div align="center" class="Header"><strong>pop-ups</strong></div></td>
    </tr>
    <tr>
      <td width="250"><b><span class="Blackttext12">Dimensions:</span></b><span class="Blackttext12"> 120 x 310 pixels or </span></td>
      <td width="250" align="left"><span class="Blackttext12"><b>Dimensions:</b> 250 x 250 pixels</span></td>
    </tr>
    <tr>
      <td width="250"><span class="Blackttext12"><b>Dimensions:</b> 120 x 240 pixels or</span></td>
      <td width="250" align="left"><span class="Blackttext12"><b>Formats:</b> Javascript displayed on a HTML page for five seconds before closing</span></td>
    </tr>
    <tr>
      <td width="250"><span class="Blackttext12"><b>Dimensions:</b> 125 x 125 pixels</span></td>
      <td width="250" align="left"><span class="Blackttext12"><b>File size:</b> 20K Max</span></td>
    </tr>
    <tr>
      <td width="250"><span class="Blackttext12"><b>Formats:</b> gif, gif89, jpeg, Flash, HTML</span></td>
      <td width="250" align="left"> </td>
    </tr>
    <tr>
      <td width="250"><p align="left"><span class="Blackttext12"><b>File size:</b> 20K max</span></p></td>
      <td width="250" align="left"><p align="left"><span class="Blackttext12"><br />
        <br />
      </span></p></td>
    </tr>
</table>
<br />
<p><b class="Header">LEAD TIMES</b><br />
    <br />
    <span class="Bodytext">Production deadlines do not include time needed for revisions made either by agency or the advertisers in-house design department. Publication of adverts depends solely on the type of advertisement or campaign the advertiser runs with us and the time at which the advertisement is received. Advertisements received after the production deadline is not guaranteed for inclusion.</span><br />
</p>
<table width="500" border="1" align="center">
    <tr>
      <td width="250" align="left" bgcolor="#CCCCCC"><div align="left"><b class="Blackttext12">ADVERTISEMENT FORMAT</b></div></td>
      <td width="250" bgcolor="#CCCCCC"><b class="Blackttext12">PRODUCTION DEADLINE</b></td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">E-Mail Text Links (copy and url t.b.supplied)</div></td>
      <td width="250" class="Blackttext12">-</td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">Gif/Animated Gif</div></td>
      <td width="250" class="Blackttext12">4 Business Days</td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">HTML</div></td>
      <td width="250" class="Blackttext12">4 Business Days</td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">Javascript</div></td>
      <td width="250" class="Blackttext12">-</td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">Keyword Campaigns</div></td>
      <td width="250" class="Blackttext12">-</td>
    </tr>
    <tr>
      <td width="250" align="left" class="Blackttext12"><div align="left">Sidebar</div></td>
      <td width="250" class="Blackttext12">4 Business Days</td>
    </tr>
</table>
<br />
<p><b><span class="Header">PRICING</span></b></p>
<table width="500" border="1" align="center">
    <tr bgcolor="#CCCCCC">
      <td class="Blackttext12"><b>Cost per quarterly period</b></td>
      <td class="Blackttext12"><div align="center"><b>4 weeks</b></div></td>
      <td class="Blackttext12"><div align="center"><b>12 weeks</b></div></td>
      <td class="Blackttext12"><div align="center"><b>26 weeks</b></div></td>
      <td class="Blackttext12"><div align="center"><b>52 weeks</b></div></td>
    </tr>
    <tr>
      <td colspan="5" class="Blackttext12"><div align="left"><b>Tile Adverts - For 24hour Advertising Presence</b></div></td>
    </tr>
    <tr>
      <td class="Blackttext12">Pounds Sterling</td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
    </tr>
    <tr>
      <td colspan="5" class="Blackttext12"><div align="left"><b>Banner and Side Bar Adverts (Discount another £200 for Side Bar/Box Adverts)</b></div></td>
    </tr>
    <tr>
      <td class="Blackttext12">Pounds Sterling</td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
    </tr>
    <tr>
      <td colspan="5" class="Blackttext12"><div align="left"><b>Pop-Up Box</b></div></td>
    </tr>
    <tr>
      <td class="Blackttext12">Pound Sterling</td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
      <td class="Blackttext12"><div align="center"><a href="mailto:[email protected]">Contact Us</a></div></td>
    </tr>
</table>
<p><span class="Blackttext12">For Euros and dollars please use the following link to convert:</span> <span class="Bodytext"><a href="http://www.xe.com">http://www.xe.com</a>.</span></p>
<p><span class="Header"><b>GENERAL REQUIREMENTS</b></span></p>
<ul>
    <li>
      <p class="Bodytext">Images<br />
        All images must have alternate (descriptive and concise) text to be used in the absence of images.<br />
        <br />
      </p>
    </li>
    <li>
      <p class="Bodytext">Optimisation Guidelines<br />
        Images must be optimised to the lowest-possible bit depth.<br />
        <br />
      </p>
    </li>
    <li class="Bodytext">
      <p>It is recommended that fewer colours are used for advertisements. Visit browser safe colour palette sites for more guidelines.<br />
      </p>
    </li>
</ul>
<p><span class="Header"><strong>Testing</strong><span class="Bodytext"><br />
    <br />
    VIVAFASHION.CO.UK </span></span><span class="Bodytext">will not be held responsible for the testing of advertisements. All advertisements, must be tested prior to delivery for compatibility on the following browsers and platforms:<br />
      -Netscape 3.x and 4x for Windows 3.1 and Macintosh OS 8x<br />
      -Microsoft Internet Explorer for Windows 3.1 and Macintosh OS 8x<br />
      - AOL 3.x for Windows 3.1 and Macintosh OS 8x</span></p>
<p><br />
    <b class="Header">GENERAL INFORMATION</b></p>
<ul>
    <li>
      <p class="Bodytext">Approval<br />
        VIVAFASHION.CO.UK has final approval for all ads with respect to editorial/creative content. We reserve the right to remove an advertisement from this website at any time for any reason.<br />
        <br />
      </p>
    </li>
    <li class="Bodytext">
      <p>Specifications <br />
        All specifications apply to all ads, whether hosted by VIVAFASHION.CO.UK or by a third party. <br />
        Please note that all rates and conditions are quoted in pounds sterling and are subject to change without notice.VIVAFASHION.CO.UK reserve the right to refuse or cancel any order without cause, at any time. </p>
    </li>
</ul>
<p class="Bodytext">For more information with regards to rates, special advertising packages/campaigns and specifications please contact us at:<a href="mailto:[email protected]" class="Bodytext"> <br />
Sales at Viva Fashion.co.uk</a>. </p>
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<p align="left"> </p>
<p align="left"> </p>
<p align="left"> </p>
</div>
</body>
</html>

WHO WILL LISTEMN TO CUSTOMER PROBLEM

DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
Redemption Code - 2239692
DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
Redemption Code - 2239692
We acknowledge receipt of your online Registration and claim documents against notebook Serial Number CNU0282YQW under the HP Diwali Celebrations offer for the gift of an Titan Gift Voucher.
DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
Redemption Code - 2239692
We acknowledge receipt of your online Registration and claim documents against notebook Serial Number CNU0282YQW under the HP Diwali Celebrations offer for the gift of an Titan Gift Voucher.
We however regret to inform you that we are unable to process your claim due to the below mentioned reason:
DEAR SIR I AHVE PURCHSED A COMPAQ LAPTOP FROM HP ON OCT 30TH 2010 AT THAT TIME THEER WAS GIFT COUPON SCHEME OF RS 200-/-THE CONDITION WAS THAT THE CUSTOMER HAS TO SEND THE BILL NUMBER AND SERIAL NUMBER
I HAVE SEND THE SAME ON NOV 10TH 2010
I AHVE AGAIN SEND THE SAME ON NOV 14TH 2010 THAN ON NOV 25TH 2010 I HAVE RECIEVED AN EMAIL THAT
Dear Sir/Madam,
Redemption Code - 2239692
We acknowledge receipt of your online Registration and claim documents against notebook Serial Number CNU0282YQW under the HP Diwali Celebrations offer for the gift of an Titan Gift Voucher.
We however regret to inform you that we are unable to process your claim due to the below mentioned reason:
Gift offer not applicable on the purchased Product
THAN I HAVE REPLIED BACK THAT GIFT COUPON IS AVAILBLE ON THE PRODUCT I HAVE PURCHASED & I HAVE VALID PROOFS THAN ON DECMEBR 6TH 2010 AT 6 PM(ITS GREAT TIME TO REPLY AFTER 10 DAYS)
THEY REPLIED WITH THE EMAIL
Dear Customer,
This is with reference to your participation under Compaq Presario/HP pavilion Diwali Celebration offer, in case you are submitting the claim documents for the first time, please be informed that we shall not be able to accept your claim documents for validation and processing of the redemption item since the last date of the submission of claim documents was 25-Nov-10. Any further query pertaining to this matter shall not be entertained at our end and your claim will be treated as rejected.
Thanks & regards,
HP Redemption Cell
I REQUEST HP CUSTOMER SUPPORT TO GO THROUGH THE WHOLE MATTER I CAN PROVIDE YOU AL THE EMAILS WHICH I SEND AND I RECEIVED
THIS IS GRAET JOK INFACT THAT YOU ARE GIVING LUCRATIVE OFFERS TO CUSTOMERS MAKING THEM FOOL AND IN THE END YOU ARE WRITING THAT YOU WILL NOT ENTERATIN
ITS HEIGHT!!!!!
KINDLY REPLY AND TELL ME TO WHOM I APPROACH OTHERISE I HAVE TO SEEK THE COURT

You need to contact the store or company that offered the rebate.
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
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Text link + active selectable area enlargement

Hi
I work only in DW and have no code experience at all/ I also do everything by visual
I have a button
<table width="291" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="200" height="40" bgcolor="#009966" class="button_example"><a href="#ind">button</a></td>
</tr>
</table>
I would like to make the whole area 200 x 40 selectable and not just the text >button<
Is this possible in CS4 DW

Good afternoon All
I wonder if you could help me.
I am currently trying to centre pages and get my fireworks/spry website menu to work.
On some of the pages the menus work and can be seen above the content however, on other pages, the content isn't centred, nor do the menu's work.
When I created the templates for the website, I used the basic version supplied with the software that was supposed to centre the pages.
Below are code examples:
DOESN'T WORK
<%@LANGUAGE="JAVASCRIPT
" CODEPAGE="65001"%>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<title>Viva Fashion.co.uk's Advertising Rates</title>



<style type="text/css">

</style>
<link href="Vivavocefashion.css" rel="stylesheet" type="text/css" />
<style type="text/css">
.style1 {color: #666666}
#apDiv7 {
     position:absolute;
     left:2px;
     top:1430px;
     width:1100px;
     height:60px;
     z-index:7;
     background-color: #000000;
.style10 {font-weight: bold}
.style12 {font-weight: bold}
.style14 {font-weight: bold}
.style16 {font-weight: bold}
.style2 {font-weight: bold}
.style4 {font-weight: bold}
.style6 {font-weight: bold}
.style8 {font-weight: bold}
#apDiv8 {
     position:absolute;
     left:4px;
     top:85px;
     width:1100px;
     height:25px;
     z-index:8;
#apDiv9 {
     position:absolute;
     left:11px;
     top:10px;
     width:174px;
     height:44px;
     z-index:9;
#apDiv10 {
     position:absolute;
     left:6px;
     top:4px;
     width:172px;
     height:60px;
     z-index:9;
#apDiv11 {     position:absolute;
     left:-7px;
     top:27px;
     width:1100px;
     height:20px;
     z-index:1;
</style>
<script language="JavaScript1.2" type="text/javascript" src="../menu_viva_fashion_site/mm_css_menu.js"></script>
</head>
<div id="apDiv1">
<table width="1099" border="0">
    <tr>
      <td width="327"><a href="../index.html"><img src="../graphics/viva_fashion_logo.gif" width="322" height="78" alt="viva fashion.co.uk logo" longdesc="http://www.vivafashion.co.uk" /></a></td>
      <td width="762"><span class="Headerpink">
      <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0" width="600" height="65">
    <param name="movie" value="../animations/top_banner_advert.swf" />
    <param name="quality" value="high" />
    <embed src="../animations/top_banner_advert.swf" quality="high" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="600" height="65"> </embed>
</object>
</span>
        </td>
    </tr>
</table>
</div>
<body>
<div id="apDiv7">
<div align="left"><span class="Bodytextwhite"><a href="advertising.html" class="Bodytextwhite">Advertising</a> | <a href="privacy-policy.html" class="Bodytextwhite">Privacy Policy</a> | <a href="site-map.html" class="Bodytextwhite">Site Map</a> | <a href="subscribe.html" class="Bodytextwhite">Subscription Service & Feedback</a> | <a href="user-agreement.html" class="Bodytextwhite">Useragreement</a></span><span class="Bodytextpink"><span class="Bodytextwhite"> <br />
    Contact us at <a href="mailto:[email protected]">[email protected]</a> <br />
    <a href="http://www.VivaFashion.co.uk" target="_blank">http://www.VivaFashion.co.uk</a> A Fashion Shopping and Retail News Website © 2000-2011. All rights reserved.</span></span> </div>
</div>
<div id="apDiv2">
<div id="FWTableContainer1630063442">
    <div align="left"><img name="viva_fashion_menu" src="../menu_viva_fashion_site/viva_fashion_menu.jpg" width="1100" height="20" border="0" id="viva_fashion_menu" usemap="#m_viva_fashion_menu" alt="" />
      <map name="m_viva_fashion_menu" id="m_viva_fashion_menu">
        <area shape="rect" coords="1,0,55,20" href="http://www.vivafashion.co.uk/index.html" target="None" alt="" />
        <area shape="rect" coords="766,0,857,25" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_0', 'MMMenu0314125112_0',766,25,'viva_fashion_menu');" />
        <area shape="rect" coords="640,0,714,19" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_1', 'MMMenu0314125112_1',640,19,'viva_fashion_menu');" />
        <area shape="rect" coords="482,0,584,19" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_2', 'MMMenu0314125112_2',482,19,'viva_fashion_menu');" />
        <area shape="rect" coords="322,0,425,19" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_3', 'MMMenu0314125112_3',322,19,'viva_fashion_menu');" />
        <area shape="rect" coords="193,0,275,19" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_4', 'MMMenu0314125112_4',193,19,'viva_fashion_menu');" />
        <area shape="rect" coords="92,0,157,25" href="javascript:;" alt="" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuShowMenu('MMMenuContainer0314125112_5', 'MMMenu0314125112_5',92,25,'viva_fashion_menu');" />
      </map>
    </div>
    <div id="MMMenuContainer0314125112_0">
      <div id="MMMenu0314125112_0" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="fashion-shopping.html" id="MMMenu0314125112_0_Item_0" class="MMMIFVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Editor's Shopping List </a> <a href="fashion-contacts-discount.html" id="MMMenu0314125112_0_Item_1" class="MMMIVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Discount Shopping Links </a> <a href="fashion-contacts-discount-village.html" id="MMMenu0314125112_0_Item_2" class="MMMIVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Discount Village Links </a> <a href="shopping-online-index.html" id="MMMenu0314125112_0_Item_3" class="MMMIVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Shopping Links </a> <a href="high-index.html" id="MMMenu0314125112_0_Item_4" class="MMMIVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Stockists </a> <a href="fashion-contacts-vintage.html" id="MMMenu0314125112_0_Item_5" class="MMMIVStyleMMMenu0314125112_0" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_0');"> Vintage Links </a>        </div>
      </div>
    </div>
    <div id="MMMenuContainer0314125112_1">
      <div id="MMMenu0314125112_1" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="book-reviews.html" id="MMMenu0314125112_1_Item_0" class="MMMIFVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Book Reviews </a> <a href="dates-for-your-diary.html" id="MMMenu0314125112_1_Item_1" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Diary Dates </a> <a href="consumer-lifestyle-show.html" id="MMMenu0314125112_1_Item_2" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Fashion Lifestyle Shows </a> <a href="fashion-news.html" id="MMMenu0314125112_1_Item_3" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Fashion News </a> <a href="fashion-news-designers.html" id="MMMenu0314125112_1_Item_4" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> New Designer Launches </a> <a href="fashion-news-websites.html" id="MMMenu0314125112_1_Item_5" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> New Websites </a> <a href="fashion-news-products.html" id="MMMenu0314125112_1_Item_6" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Product Launches </a> <a href="fashion-spotlight.html" id="MMMenu0314125112_1_Item_7" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Spotlight on Luxury Labels </a> <a href="fashion-trends.html" id="MMMenu0314125112_1_Item_8" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Trends </a> <a href="fashion-news-stores.html" id="MMMenu0314125112_1_Item_9" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Store Openings </a> <a href="fashion-street-looks.html" id="MMMenu0314125112_1_Item_10" class="MMMIVStyleMMMenu0314125112_1" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_1');"> Street Style </a>        </div>
      </div>
    </div>
    <div id="MMMenuContainer0314125112_2">
      <div id="MMMenu0314125112_2" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="advertising.html" id="MMMenu0314125112_2_Item_0" class="MMMIFVStyleMMMenu0314125112_2" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_2');"> Advertising Rates </a> <a href="retail-classifieds.html" id="MMMenu0314125112_2_Item_1" class="MMMIVStyleMMMenu0314125112_2" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_2');"> Retail Classifieds </a> <a href="retail-jobs.html" id="MMMenu0314125112_2_Item_2" class="MMMIVStyleMMMenu0314125112_2" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_2');"> Retail Jobs </a>        </div>
      </div>
    </div>
    <div id="MMMenuContainer0314125112_3">
      <div id="MMMenu0314125112_3" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="celebrity-oscars.html" id="MMMenu0314125112_3_Item_0" class="MMMIFVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Awards Show Fashion </a> <a href="beauty-celebrity.html" id="MMMenu0314125112_3_Item_1" class="MMMIVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Celebrity Beauty </a> <a href="celebrity-news-gossip.html" id="MMMenu0314125112_3_Item_2" class="MMMIVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Celebrity News </a> <a href="celebrity-parties.html" id="MMMenu0314125112_3_Item_3" class="MMMIVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Celebrity Parties </a> <a href="celebrity-focus.html" id="MMMenu0314125112_3_Item_4" class="MMMIVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Celebrity Profile </a> <a href="model-profile.html" id="MMMenu0314125112_3_Item_5" class="MMMIVStyleMMMenu0314125112_3" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_3');"> Model Profile </a>        </div>
      </div>
    </div>
    <div id="MMMenuContainer0314125112_4">
      <div id="MMMenu0314125112_4" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="graduate-fashion-week.html" id="MMMenu0314125112_4_Item_0" class="MMMIFVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Emerging Talent </a> <a href="retail-trends.html" id="MMMenu0314125112_4_Item_1" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Fashion Week Reports </a> <a href="retail-exhibitions.html" id="MMMenu0314125112_4_Item_2" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Important Dates </a> <a href="model-index.html" id="MMMenu0314125112_4_Item_3" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Model Agency Index </a> <a href="photographers-index.html" id="MMMenu0314125112_4_Item_4" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Photographers  Index </a> <a href="retail-appointments.html" id="MMMenu0314125112_4_Item_5" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Retail Appointments </a> <a href="retail-feature.html" id="MMMenu0314125112_4_Item_6" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Retail Features </a> <a href="retail-news.html" id="MMMenu0314125112_4_Item_7" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Retail News </a> <a href="retail-shares.html" id="MMMenu0314125112_4_Item_8" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Retail Share Prices </a> <a href="retail-wholesalers.html" id="MMMenu0314125112_4_Item_9" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Retail Wholesalers Index </a> <a href="retail-trade-show.html" id="MMMenu0314125112_4_Item_10" class="MMMIVStyleMMMenu0314125112_4" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_4');"> Trade Show Reviews </a>        </div>
      </div>
    </div>
    <div id="MMMenuContainer0314125112_5">
      <div id="MMMenu0314125112_5" onmouseout="MM_menuStartTimeout(1000);" onmouseover="MM_menuResetTimeout();">
        <div align="left"><a href="beauty-bargains.html" id="MMMenu0314125112_5_Item_0" class="MMMIFVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Budget Buys </a> <a href="beauty-news.html" id="MMMenu0314125112_5_Item_1" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Beauty News </a> <a href="book-reviews.html" id="MMMenu0314125112_5_Item_2" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Book Reviews </a> <a href="beauty-feature.html" id="MMMenu0314125112_5_Item_3" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Beauty Features </a> <a href="health-beauty-features.html" id="MMMenu0314125112_5_Item_4" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Health Features </a> <a href="beauty-trends.html" id="MMMenu0314125112_5_Item_5" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> New Season Looks </a> <a href="beauty-contacts.html" id="MMMenu0314125112_5_Item_6" class="MMMIVStyleMMMenu0314125112_5" onmouseover="MM_menuOverMenuItem('MMMenu0314125112_5');"> Stockists / Book an Appointment </a>        </div>
      </div>
    </div>
</div>
</div>
<div align="left">
<div id="apDiv3" style="overflow: auto; height: 1300px; width: 670px;background-color: #FFF;">
<p><span class="Bodytext"><span class="Header"><b>HOW CAN WE HELP YOU?</b></span><br />
    Consumers can't wait to get there hands on the latest must-have item or information on what the new season has to offer. Team information like that with business and celebrity gossip and what do you get? A heady mix that accommodates the tastes of a sizable share of the fashion and beauty market. </span></p>
<p class="Bodytext">With technology advancing at a galloping pace that has ensured Internet users exposure to information and convenience shopping facilities in an instant, more and more companies are realising the importance of getting their brand noticed through this medium than waiting on the production cycles of others.</p>
<p><span class="Bodytext">Time waits for no man. Neither does fashion. See below for advertising rates or contact us directly for collaborative advertising campaigns. </span></p>
<p><b class="Header">WHAT'S AVAILABLE/ADVERT SPECIFICATION</b></p>
<table width="500" border="1" align="center">
    <tr>
      <td width="250" bgcolor="#CCCCCC" class="Header"><div align="center"><strong>Banners</strong></div></td>
      <td width="250" align="left" valign="top" bgcolor="#CCCCCC"><div align="center" class="Header"><strong>Tiles</strong></div></td>
    </tr>
    <tr>
      <td width="250"><b><span class="Blackttext12">(Top Only) Dimensions:</span></b><span class="Blackttext12"> 468 x 60 pixels</span></td>
      <td width="250" align="left" valign="top"><span class="Blackttext12"><b>Dimensions:</b> 120 x 90 pixels</span></td>
    </tr>
    <tr>
      <td width="250"><span class="Blackttext12"><b>Formats:</b> gif, gif89, jpeg, Flash, HTML</span></td>
      <td width="250" align="left" valign="top"><span class="Blackttext12"><b>Formats:</b> gif or jpg (non-animated, roll-over)</span></td>
    </tr>
    <tr>
      <td width="250" valign="top"><p align="left"><span class="Blackttext12"><b>File size:</b> 20K max</span><br />
      </p></td>
      <td width="250" align="left" valign="top"><div align="left"><span class="Blackttext12"><b>File size:</b> 5K max</span><br />
      </div></td>
    </tr>
    <tr>
      <td width="250" bgcolor="#CCCCCC" class="Header"><div align="center"><strong>side bar adverts & box adverts </strong></div></td>
      <td width="250" align="left" bgcolor="#CCCCCC"><div align="center" class="Header"><strong>pop-ups</strong></div></td>
    </tr>
    <tr>
      <td width="250"><b><span class="Blackttext12">Dimensions:</span></b><span class="Blackttext12"> 120 x 310 pixels or </span></td>
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<p><b class="Header">LEAD TIMES</b><br />
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<table width="500" border="1" align="center">
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THE CODE THAT DOES WORK:
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                         Must do
         GARETH PUGH, M·A·C & MILK team up for ny fashion week film
         Gareth Pugh has collaborated with cosmetic giant M·A·C to present his new film — directed by Ruth Hogben — at Milk, (located in the Meatpacking District of New York), this Sunday the 13th of September . . /
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       The Glam Show in association with Nicky Hambleton-Jones has come up with a practical way to help you prepare for your visit to The Glam Show (this October) . . .
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       Watch Martin Solveig’s latest hit single Boys & Girls for fashion designer Jean Paul Gaultier featuring Martina, the electro-pop singer from Dragonette here. visit: MaDame for the free download
BRC concludes that RECOVERY HOPES PREMATURe
           The latest UK Retail sales figures have shed considerable light on the true state of consumer spending, reveals the British Retail Consortium and KPMG . . . /
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Quiksilver adapts to challenging times
             Quiksilver, Inc. [NYSE: ZQK] announced a decrease in consolidated Net revenues from $564.9 million to $501.4 million for the third quarter of fiscal 2009 . . . /
Paul Marchant made Chief Exec at Primark/Penneys
             The insightful members of management at Associated British Foods plc [LSE: ABF], are to implement some senior personnel changes to ensure the company's current success, continues well into the future . . . /
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           Find out how retailers share prices are performing on the London Stock Exchange . . . /
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                      Paul Marchant made
           Chief Exec at Primark/Penneys
       The insightful members of management at Associated British Foods plc [LSE: ABF], are to implement some senior personnel changes to ensure the company's current success, continues well into the future . . . /
26 - 29 November 2009 —
                   Made In Clerkenwell
     31 October - 1 November 2009 —
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           My Chinese Zodiac and Other Animals
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I will give $100 to the person who can solve this problem once and for all.

I'm not even kidding, dude. We can do PayPay, I'll mail you a check, whatever you want. That is how frustrating this is, that is how badly I want it fixed, and that is how much overtime I've worked lately thanks to being shorthanded at my place of biz-nass. I'm an hombre of my word, so if you actually come up with a solution that works, the cheddar will be yours. Okay let's hit it.
It's the skipping thing. First 10-12 seconds of a song - every song - will play fine, then iTunes skips, stutters, and basically does the god **** hokey pokey and shakes it all about. It happens most notably with songs that I double-click to play, but I'm pretty much noticing it on any song now after a transition is made. I've been using iTunes for ages and this didn't happen until the upgrade to 7.3. I have poured over these forums for nearly a week, tried every solution offered (even offered one of my own that actually worked for maybe four days before the whole thing started up again) and NOTHING. To save us all some time, here's what I've tried:
- Downgrading. I'll admit I didn't do this correctly at first. I didn't remove everything according to the support guidelines, but I went down to version 6.05 and that did nothing to quell the skipping. I upgraded back up to 7.3 because hey, why not, and attempted the remaining trial fixes. I have since removed both iTunes and Quicktime, step my step according the the guidelines, and not only have I downgraded to my current running version of 7.2, I put both of the programs on my F drive (as opposed to the default C drive), my gigantic bonus internal drive where I typically keep nothing but my giganto music library. I thought putting the app on the same drive as the music might fix things. I thought wrong. Dead wrong. Dead diddly dum iddly wrong.
- Quicktime settings. My settings for Quicktime have always been in safe mode with the output size at 16 bits. So when I saw this "fix" I just rolled my eyes. I used to have that dealio back in the dizzle when iTunes would just get all static-y and skip when I'd open other programs or even just minimize it, so that fix worked for that, but it's nothing compared to this. In simpler terms, that fix is like Superman, and this skipping? The kryptonite. Actually that's probably not a great metaphor, but we've got a ways to go and this is going to get mucho boring if I don't throw some chuckles out there. Ready for fix three? Giddy up!
- Turn off cross-fade? It's never been on. I never really got the appeal of that, and also I think it resulted in some minor skipping back in the d. I also attempted similar fixes like turning off the equalizer, messing with the volume, closing last.fm, REMOVING an old album art retrieval program from back before iTunes got its **** together with album art, ANYTHING that might interfere with playback was turned off, removed, b-slapped, and sent crying home to its moms. Nada.
- Recreating my library. This was the fix I offered someone else, because it actually did the trick for a few days. After an entire night spent reimporting 73 gigs worth of music, it played fine, but I did lose a ton of album art, playcounts, etc, so you can imagine how ****** I was when this wound up not being a permanent fix. I was beyond ******. I was livid. But I was taught in the dojos of my youth to channel my anger into productivity, and instead of sculpting a lovely bonsai tree, I set out to fix this pup once and for all.
- That darn anti-virus! This was the final fix I tried, even though I wasn't using any of the culprit programs listed in the forums as causes of the skipping, and even those offering this as a solution confessed it was pretty hit or miss. But having tried everything else, having resorted to playing my music on MediaMonkey of all things, I figured I'd give it a shot. I used (reason for the past-tense forthcoming) AVG Anti-Virus, Lavasoft AdAware and something called Spyware Doctor that I think just came bundled with XP. I removed all of them. I had just done a virus scan recently to see if that's what was causing this, so I figured I'd be okay until I could redownload them after this fix wound up not working. And it didn't work, so there's that.
There may be a couple of fixes I've tried that I'm forgetting now, since I'm delirious after spending practically every night for the past week trying to fix this problem, while my girlf, Heather, sits and laughs at me while watching Clark and Michael on her MacBook. In fact, she's laughing at the $100 offer as I type this, but I assure you, if you offer a solution that works, the money is as good as yours. If you come up with a workable solution, I'll have to test and make sure it isn't temporary like the recreating my library thing, but I won't leave you hanging once I'm satisfied that it's fixed for good. I know it's unorthodox, perhaps illegal in some states, but I'm desperate here, peeps. The ball is in your court, and I beg you not to give up the rock.
Gateway E-2000 Windows XP

I think the problem lays with Last.fm. I had the same exact problem as you. In your processes screen, end the task "lastfmhelper.exe" Last.fm still scrobbles. The tracks don't skip, although I notice there is still a bit of a lag in the first part of the song - but if you can deal with that, no skipping. I think you will have to end that task everytime you boot up your computer, or uninstall last.fm completely until they fix it; it is a bug in their software, as opposed to iTunes.

To RAID or not to RAID, that is the question

People often ask: Should I raid my disks?
The question is simple, unfortunately the answer is not. So here I'm going to give you another guide to help you decide when a raid array is advantageous and how to go about it. Notice that this guide also applies to SSD's, with the expection of the parts about mechanical failure.
What is a RAID?
RAID is the acronym for "Redundant Array of Inexpensive Disks". The concept originated at the University of Berkely in 1987 and was intended to create large storage capacity with smaller disks without the need for very expensive and reliable disks, that were very expensive at that time, often a tenfold of smaller disks. Today prices of hard disks have fallen so much that it often is more attractive to buy a single 1 TB disk than two 500 GB disks. That is the reason that today RAID is often described as "Redundant Array of Independent Disks".
The idea behind RAID is to have a number of disks co-operate in such a way that it looks like one big disk. Note that 'Spanning' is not in any way comparable to RAID, it is just a way, like inverse partitioning, to extend the base partition to use multiple disks, without changing the method of reading and writing to that extended partition.
Why use a RAID?
Now with these lower disks prices today, why would a video editor consider a raid array? There are two reasons:
1. Redundancy (or security)
2. Performance
Notice that it can be a combination of both reasons, it is not an 'either/or' reason.
Does a video editor need RAID?
No, if the above two reasons, redundancy and performance are not relevant. Yes if either or both reasons are relevant.
Re 1. Redundancy
Every mechanical disk will eventually fail, sometimes on the first day of use, sometimes only after several years of usage. When that happens, all data on that disk are lost and the only solution is to get a new disk and recreate the data from a backup (if you have one) or through tedious and time-consuming work. If that does not bother you and you can spare the time to recreate the data that were lost, then redundancy is not an issue for you. Keep in mind that disk failures often occur at inconvenient moments, on a weekend when the shops are closed and you can't get a replacement disk, or when you have a tight deadline.
Re 2. Performance
Opponents of RAID will often say that any modern disk is fast enough for video editing and they are right, but only to a certain extent. As fill rates of disks go up, performance goes down, sometimes by 50%. As the number of disk activities on the disk go up , like accessing (reading or writing) pagefile, media cache, previews, media, project file, output file, performance goes down the drain. The more tracks you have in your project, the more strain is put on your disk. 10 tracks require 10 times the bandwidth of a single track. The more applications you have open, the more your pagefile is used. This is especially apparent on systems with limited memory.
The following chart shows how fill rates on a single disk will impact performance:
Remember that I said previously the idea behind RAID is to have a number of disks co-operate in such a way that it looks like one big disk. That means a RAID will not fill up as fast as a single disk and not experience the same performance degradation.
RAID basics
Now that we have established the reasons why people may consider RAID, let's have a look at some of the basics.
Single or Multiple?
There are three methods to configure a RAID array: mirroring, striping and parity check. These are called levels and levels are subdivided in single or multiple levels, depending on the method used. A single level RAID0 is striping only and a multiple level RAID15 is a combination of mirroring (1) and parity check (5). Multiple levels are designated by combining two single levels, like a multiple RAID10, which is a combination of single level RAID0 with a single level RAID1.
Hardware or Software?
The difference is quite simple: hardware RAID controllers have their own processor and usually their own cache. Software RAID controllers use the CPU and the RAM on the motherboard. Hardware controllers are faster but also more expensive. For RAID levels without parity check like Raid0, Raid1 and Raid10 software controllers are quite good with a fast PC.
The common Promise and Highpoint cards are all software controllers that (mis)use the CPU and RAM memory. Real hardware RAID controllers all use their own IOP (I/O Processor) and cache (ever wondered why these hardware controllers are expensive?).
There are two kinds of software RAID's. One is controlled by the BIOS/drivers (like Promise/Highpoint) and the other is solely OS dependent. The first kind can be booted from, the second one can only be accessed after the OS has started. In performance terms they do not differ significantly.
For the technically inclined: Cluster size, Block size and Chunk size
In short: Cluster size applies to the partition and Block or Stripe size applies to the array.
With a cluster size of 4 KB, data are distributed across the partition in 4 KB parts. Suppose you have a 10 KB file, three full clusters will be occupied: 4 KB - 4 KB - 2 KB. The remaining 2 KB is called slackspace and can not be used by other files. With a block size (stripe) of 64 KB, data are distributed across the array disks in 64 KB parts. Suppose you have a 200 KB file, the first part of 64 KB is located on disk A, the second 64 KB is located on disk B, the third 64 KB is located on disk C and the remaining 8 KB on disk D. Here there is no slackspace, because the block size is subdivided into clusters. When working with audio/video material a large block size is faster than smaller block size. Working with smaller files a smaller block size is preferred.
Sometimes you have an option to set 'Chunk size', depending on the controller. It is the minimal size of a data request from the controller to a disk in the array and only useful when striping is used. Suppose you have a block size of 16 KB and you want to read a 1 MB file. The controller needs to read 64 times a block of 16 KB. With a chunk size of 32 KB the first two blocks will be read from the first disk, the next two blocks from the next disk, and so on. If the chunk size is 128 KB. the first 8 blocks will be read from the first disk, the next 8 block from the second disk, etcetera. Smaller chunks are advisable with smaller filer, larger chunks are better for larger (audio/video) files.
RAID Levels
For a full explanation of various RAID levels, look here: http://www.acnc.com/04_01_00/html
What are the benefits of each RAID level for video editing and what are the risks and benefits of each level to help you achieve better redundancy and/or better performance? I will try to summarize them below.
RAID0
The Band AID of RAID. There is no redundancy! There is a risk of losing all data that is a multiplier of the number of disks in the array. A 2 disk array carries twice the risk over a single disk, a X disk array carries X times the risk of losing it all.
A RAID0 is perfectly OK for data that you will not worry about if you lose them. Like pagefile, media cache, previews or rendered files. It may be a hassle if you have media files on it, because it requires recapturing, but not the end-of-the-world. It will be disastrous for project files.
Performance wise a RAID0 is almost X times as fast as a single disk, X being the number of disks in the array.
RAID1
The RAID level for the paranoid. It gives no performance gain whatsoever. It gives you redundancy, at the cost of a disk. If you are meticulous about backups and make them all the time, RAID1 may be a better solution, because you can never forget to make a backup, you can restore instantly. Remember backups require a disk as well. This RAID1 level can only be advised for the C drive IMO if you do not have any trust in the reliability of modern-day disks. It is of no use for video editing.
RAID3
The RAID level for video editors. There is redundancy! There is only a small performance hit when rebuilding an array after a disk failure due to the dedicated parity disk. There is quite a perfomance gain achieveable, but the drawback is that it requires a hardware controller from Areca. You could do worse, but apart from it being the Rolls-Royce amongst the hardware controllers, it is expensive like the car.
Performance wise it will achieve around 85% (X-1) on reads and 60% (X-1) on writes over a single disk with X being the number of disks in the array. So with a 6 disk array in RAID3, you get around 0.85x (6-1) = 425% the performance of a single disk on reads and 300% on writes.
RAID5 & RAID6
The RAID level for non-video applications with distributed parity. This makes for a somewhat severe hit in performance in case of a disk failure. The double parity in RAID6 makes it ideal for NAS applications.
The performance gain is slightly lower than with a RAID3. RAID6 requires a dedicated hardware controller, RAID5 can be run on a software controller but the CPU overhead negates to a large extent the performance gain.
RAID10
The RAID level for paranoids in a hurry. It delivers the same redundancy as RAID 1, but since it is a multilevel RAID, combined with a RAID0, delivers twice the performance of a single disk at four times the cost, apart from the controller. The main advantage is that you can have two disk failures at the same time without losing data, but what are the chances of that happening?
RAID30, 50 & 60
Just striped arrays of RAID 3, 5 or 6 which doubles the speed while keeping redundancy at the same level.
EXTRAS
RAID level 0 is striping, RAID level 1 is mirroring and RAID levels 3, 5 & 6 are parity check methods. For parity check methods, dedicated controllers offer the possibility of defining a hot-spare disk. A hot-spare disk is an extra disk that does not belong to the array, but is instantly available to take over from a failed disk in the array. Suppose you have a 6 disk RAID3 array with a single hot-spare disk and assume one disk fails. What happens? The data on the failed disk can be reconstructed in the background, while you keep working with negligeable impact on performance, to the hot-spare. In mere minutes your system is back at the performance level you were before the disk failure. Sometime later you take out the failed drive, replace it for a new drive and define that as the new hot-spare.
As stated earlier, dedicated hardware controllers use their own IOP and their own cache instead of using the memory on the mobo. The larger the cache on the controller, the better the performance, but the main benefits of cache memory are when handling random R+W activities. For sequential activities, like with video editing it does not pay to use more than 2 GB of cache maximum.
REDUNDANCY(or security)
Not using RAID entails the risk of a drive failing and losing all data. The same applies to using RAID0 (or better said AID0), only multiplied by the number of disks in the array.
RAID1 or 10 overcomes that risk by offering a mirror, an instant backup in case of failure at high cost.
RAID3, 5 or 6 offers protection for disk failure by reconstructing the lost data in the background (1 disk for RAID3 & 5, 2 disks for RAID6) while continuing your work. This is even enhanced by the use of hot-spares (a double assurance).
PERFORMANCE
RAID0 offers the best performance increase over a single disk, followed by RAID3, then RAID5 amd finally RAID6. RAID1 does not offer any performance increase.
Hardware RAID controllers offer the best performance and the best options (like adjustable block/stripe size and hot-spares), but they are costly.
SUMMARY
If you only have 3 or 4 disks in total, forget about RAID. Set them up as individual disks, or the better alternative, get more disks for better redundancy and better performance. What does it cost today to buy an extra disk when compared to the downtime you have when a single disk fails?
If you have room for at least 4 or more disks, apart from the OS disk, consider a RAID3 if you have an Areca controller, otherwise consider a RAID5.
If you have even more disks, consider a multilevel array by striping a parity check array to form a RAID30, 50 or 60.
If you can afford the investment get an Areca controller with battery backup module (BBM) and 2 GB of cache. Avoid as much as possible the use of software raids, especially under Windows if you can.
RAID, if properly configured will give you added redundancy (or security) to protect you from disk failure while you can continue working and will give you increased performance.
Look carefully at this chart to see what a properly configured RAID can do to performance and compare it to the earlier single disk chart to see the performance difference, while taking into consideration that you can have one disks (in each array) fail at the same time without data loss:
Hope this helps in deciding whether RAID is worthwhile for you.
WARNING: If you have a power outage without a UPS, all bets are off.
A power outage can destroy the contents of all your disks if you don't have a proper UPS. A BBM may not be sufficient to help in that case.

Harm,
thanks for your comment.
Your understanding was absolutely right.
Sorry my mistake its QNAP 639 PRO, populated with 5 1TB, one is empty.
So for my understanding, in my configuration you suggest NOT to use RAID-0. Im not willing to have more drives in my workstation becouse if my projekts are finished, i archiv on QNAP or archiv on other external drive.
My only intention is to have as much speed and as much performance as possible during developing a projekt
BTW QNAP i also use as media-center in combination with Sony PS3 to run the encoded files.
For my final understanding:
C: i understand
D: i understand
E and F: does it mean, when i create a projekt on E, all my captured and project-used MPEG - files should be situated in F? Or which media in F you mean?
Following your suggestions in want to rebulid Harms-Best Vista64-Benchmark comp to reach maximum speed and performance. Can i use in general the those hardware components (exept so many HD drives and exept Areca raid controller ) in my drive configuration C to F. Or would you suggest some changings in my situation?

[Forum FAQ] A content management tool with dashboard based on SharePoint List

1.
Scenario:
The SharePoint OOTB List has saved us a lot of time on managing mess data. It provides three forms to create/view/edit items, the ability to save the views we want with some specific filtering and sorting condition, versioning for easy restoring, and we
can make it advanced with workflow contains the specific business logic.
However, if there is a need for better user experience, interacting with the public APIs and a bit of script to customize the web page would be required.
Suppose there is a requirement like this:
We need a content collection tool which collects ideas from contributors, the newly ideas will be reviewed by reviewers.
We may need to filter the list in a convenient way, get the wanted result with the data from the list and display in a chart or rank list.
We can add some buttons in Metro style to display the counting result of the data from the list dynamically. When we click them, the list will be filtered and sorted to display a friendly set of items. Also, we need to display a trend of the mess data graphically
in some beautiful charts. If we want to find out some outstanding contributors, top contributor board would be more comfortable than the top N items in the OOTB list view.
The page would look like this:
2.
Introduction:
Engineers will come up with some ideas in the daily job and write a content to enlighten others. Reviewers will help to review ideas or contents and publish the contents if qualified.
The complete process looks like this:
As we can see, only the approved idea can be written as a content and only the approved content can be published.
2.1
How it works
We build the whole tool in one page. All ideas and contents will be saved in a custom list. This is how it looks like:
There are three parts in this page:
1
2
2.1
2.1.1
Top menu
The top menu contains three elements:
A Drop Down menu for filtering data by team, it will refresh the other two parts with the filtered data:
A hyperlink “STATISTIC” links to a PowerBI report whose data source is the custom list.
A hyperlink “FEEDBACK” for collecting feedbacks:
The feedbacks will be saved in another list:
2.1.2
Information menu
This part will display the calculated data retrieved from the list within tiles, chart and ranking list.
The tiles can be clicked to filter and refresh the list view.
2.1.3
List view
A list stores all ideas and contents with the properties needed. It can be filtered by the Top menu and Information menu.
The customization on the OOTB custom list template makes it more powerful and more suit for this scenario:
1. An item leveled comment feature (based on OOTB Tags & Notes feature) for other users make comments to an idea or content:
2. Title column: When there is no attachment in the current item, it redirects to the default DisplayForm page. If there is, it will open the attachment (usually a .docx file) in Word Online in a new tab.
3. ECB menu: Add some custom shortcuts for popular actions:
4. A hyperlink column stores the hyperlink points to the website where the content is published to.
3.
How to achieve it
This solution will be hosted in SharePoint Online environment, so we do all the job using JavaScript, REST API and Client Object Model.
The Drop Down menu, tiles, rank list are generated with some HTML+CSS.
The Trend Chart, we take advantage of the Combo chart in the Google chart library.
The list view is hosted in a <iframe> which can be easily filtered and refreshed by just passing a generated URL with query string.
For the customization on the list view and the ECB menu, JSLink with Client Object Model would be OK.
3.1
Specific to every part
3.1.1
Top menu
3.1.1.1
Drop Down menu for retrieving filtered data and refreshing the display of the related controls
When user selects a team here, there will be a request sent out for retrieving items of the list. By default, the limit is 100 when using REST API to get list items, so we can append a “$top=1000” to require more items from server.
Code snippet like this:
$.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/web/lists/getbytitle('" + listName + "')/items?$top=1000",
method: "GET",
headers: { "Accept": "application/json; odata=verbose" },
success: function (data) {
console.log("getListItems succ");
console.log(data);
error: function (data) {
alert("getListItems error");
//failure(data);
Then we will get the “data” as a JSON format string, it contains all the values we need from the list:
We can get the values we want like this:
//get item Count
var arr = [], len;
for(key in data.d.results)
arr.push(key);
len = arr.length;
for(var ii=0; ii<len; ii++)
var team = data.d.results[ii].Team;
var month = data.d.results[ii].Month;
As we need to know the counts of each type of ideas or contents, we use an array for saving the counters:
//ary to store all counters for tiles: all/pendingIdea/pendingContent/my/approvedIdea/approvedContent
var aryAllCounters = [0,0,0,0,0,0];
for(var ii=0; ii<len; ii++)
//get pendingIdeaCount
if(data.d.results[ii].Statuss === 'Pending')
aryAllCounters[1]++;
Once all the numbers are ready, we can do the refreshing.
As the list view page is hosted in a <iframe>, all we need to do is passing a constructed URL with query string:
url_team = URL + "?FilterField1="+FIELD_MYTEAM+"&FilterValue1=" + sel_val;
$iframe.attr('src', url_team);
3.1.1.2
Hyperlink for popping up a dialog to collect feedbacks
The feedback dialog hosts another page which contains two buttons and one text area.
The HTML code of the FEEDBACK button:
<a id="feedback" href="#" onclick="javascript:openDialogBox('../SitePages/Feedback.aspx');">FEEDBACK</a>
The openDialogBox() function:
function openDialogBox(url){
var options = SP.UI.$create_DialogOptions();
options.url = url;
options.height = 130;
options.width = 425;
options.title = "Feedback";
SP.UI.ModalDialog.showModalDialog(options);
In the Feedback.aspx page, when user click submit button, we will save the content of the text area into the feedback list:
function addListItem()
this.clientContext = new SP.ClientContext.get_current();
this.oList = clientContext.get_web().get_lists().getByTitle('Feedback');
var itemCreateInfo = new SP.ListItemCreationInformation();
this.oListItem = this.oList.addItem(itemCreateInfo);
//set person field
var userValue = new SP.FieldUserValue();
//userValue.set_lookupId(this.currentUser.get_id());
userValue.set_lookupId(_spPageContextInfo.userId);
oListItem.set_item('Provider', userValue);
//Sets the specified field value
oListItem.set_item('Title', str);
//datetime field
var currDate = new Date();
oListItem.set_item('Submit_Time',currDate);
oListItem.update();
clientContext.executeQueryAsync(Function.createDelegate(this, this.onQuerySucceeded_add), Function.createDelegate(this, this.onQueryFailed));
3.1.2
Information menu
3.1.2.1
Tile shortcut
In the click event of the tiles, the code will pass a generated URL with query string to the <iframe>:
//filter list only
$tile.click(function(){
//distinguish tiles by id
var v = $(this).attr('id');
switch(v)
case S_MY_CONTENT:
url_team1 = URL + "?FilterField1="+FIELD_COMPOSER+"&FilterValue1=" + currentUsername;
break;
case S_PENDING_IDEA:
url_team1 = url_team + "&FilterField2="+FIELD_STATUS+"&FilterValue2=Pending&FilterField3="+FIELD_IDEATYPE+"&FilterValue3=Idea";
break;
$iframe.attr('src', url_team1);
3.1.2.2
Trend chart
The chart will be initialized with the numbers by month stored in a 3D array:
google.load("visualization", "1", {packages:["corechart"]});
google.setOnLoadCallback(drawVisualization);
function drawVisualization(ary)
// Some raw data (not necessarily accurate)
var data = google.visualization.arrayToDataTable(ary);
var view = new google.visualization.DataView(data);
view.setColumns([0, 1,
{ calc: "stringify",
sourceColumn: 1,
type: "string",
role: "annotation"
2]);
// Create and draw the visualization.
var ac = new google.visualization.ComboChart(document.getElementById('chart1'));
ac.draw(view, {
//legend: 'top',
legend: {
title : '',
//width: 0,
//height: 285,
vAxis: {title: "", format:'#',viewWindowMode:'explicit',
viewWindow:{
min:0
},ticks: ticks
//hAxis: {title: ""},
lineWidth: 4,
bar: {groupWidth: "60%"},
seriesType: "bars",
series: {1: {type: "line"}},
chartArea:{
colors: ['#A4C400', '#F9A13B']
3.1.2.3
Top contributors rank list
When retrieving list items, we can get the “AuthorId” which represents the id of the user in the siteUserInfoList. We run another request to retrieve all items in the siteUserInfoList which stores the username with the URL of profile.
Then we can use a hash table(provided by jshashtable.js) to store the user id, username and profile URL:
$.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/web/siteUserInfoList/Items",
method: "GET",
headers: { "Accept": "application/json; odata=verbose" },
success: function (data) {
console.log(data);
//get item Count
var arr = [], len;
for(key in data.d.results)
arr.push(key);
len = arr.length;
var ht_authors = new Hashtable();
for(var ii=0; ii<len; ii++)
if(authorSet.contains(data.d.results[ii].Id))
if(data.d.results[ii].Picture != null)
ht_authors.put(data.d.results[ii].Id, data.d.results[ii].Title+'|'+data.d.results[ii].Picture.Url);
else
ht_authors.put(data.d.results[ii].Id, data.d.results[ii].Title+'|');
console.log("ht_authors.keys(): "+ht_authors.keys());
console.log("ht_authors.values(): "+ht_authors.values());
error: function (data) {
alert("error");
//failure(data);
3.1.3
List view
For the Comment button, custom title link and the custom published link of each item, we can use JSLink to achieve.
Comment button: It is supposed to be the OOTB “Type” column, I change the icon and modify the click event of it to pop up a comment dialog which take advantage of the OOTB “Tags&Notes” feature;
Custom Title link: As there will be two situations of an item: has attachment or not. We will need to run a request to get the URL of attachment and change the hyperlink of the Title field accordingly:
(function () {
// Create object that have the context information about the field that we want to change it output render
var linkFiledContext = {};
linkFiledContext.Templates = {};
linkFiledContext.Templates.Fields = {
//"Attachments": { "View": AttachmentsFiledTemplate }
"LinkTitle": { "View": TitleFieldTemplate },
"Published_x0020_Link": { "View": PublishedLinkFieldTemplate },
"DocIcon": { "View": DocIconFieldTemplate },
"MyTeam": { "View": MyTeamFieldTemplate }
SPClientTemplates.TemplateManager.RegisterTemplateOverrides(linkFiledContext);
function DocIconFieldTemplate(ctx)
var htmlStr = "";
var listId = ctx.listName;
var itemId = ctx.CurrentItem.ID;
var s = listId + "," + itemId;
htmlStr += "<img width='16' height='16' class=' ms-draggable' alt='Comment' src='"+_spPageContextInfo.webAbsoluteUrl+"/Shared%20Documents/img/comment-icon.png' border='0' ms-draggableragId='0' onclick='CommentIcon(\""+ s +"\")'></img>";
return htmlStr;
function CommentIcon(s)
var listId = s.split(',')[0];
var itemId = s.split(',')[1];
var url=_spPageContextInfo.webAbsoluteUrl+"/_layouts/15/socialdataframe.aspx?listid="+listId+"&id="+itemId+"&mode=1";
console.log(url);
openCustomDialog(url,"Comment",650,520);
function openCustomDialog(pageUrl,title,width,height)
SP.UI.ModalDialog.showModalDialog({
url: pageUrl,
width: width,
height: height,
title: title,
dialogReturnValueCallback: function (result){
if(result== SP.UI.DialogResult.OK)
parent.window.location.href=parent.window.location.href;
function PublishedLinkFieldTemplate(ctx)
//console.log(ctx);
var htmlStr = "";
var itemPublishedLink = "";
var itemPublishedLinkDesc = "";
if((ctx.CurrentItem.Published_x0020_Link != ''))
itemPublishedLink = ctx.CurrentItem.Published_x0020_Link;
itemPublishedLinkDesc = ctx.CurrentItem["Published_x0020_Link.desc"];
htmlStr = "<a href='" + itemPublishedLink + "' target='_blank'>" + itemPublishedLinkDesc + "</a>";
return htmlStr;
function MyTeamFieldTemplate(ctx)
var htmlStr = "";
var itemMyTeam = "";
if((ctx.CurrentItem.MyTeam[0] != undefined) && (ctx.CurrentItem.MyTeam[0] != null))
itemMyTeam = ctx.CurrentItem.MyTeam[0].lookupValue;
htmlStr = itemMyTeam;
return htmlStr;
function TitleFieldTemplate(ctx) {
console.log(ctx.CurrentItem);
var itemId = ctx.CurrentItem.ID;
var itemTitle = ctx.CurrentItem.Title;
var listName = ctx.ListTitle;
var siteUrl = _spPageContextInfo.webAbsoluteUrl;
var listUrl = _spPageContextInfo.webAbsoluteUrl + "/Lists/" +listName;
var fileNames = getAttachmentsNames(listName, itemId);
console.log(fileNames);
var fileNameAry = fileNames.split("|");
var htmlStr = "";
//check the attachment existence
if(fileNameAry[0] != '')
for(var j = 0; j < fileNameAry.length; j++)
var fileName = fileNameAry[j];
var s1 = "<a class=\"ms-listlink ms-draggable\" onmousedown=\"return VerifyHref(this, event, '1', 'SharePoint.OpenDocuments.3', '1";
//1``https://microsoft.sharepoint.com/teams/spfrmcs
var s2 = "/_layouts/15/WopiFrame.aspx?sourcedoc=";
//2``/teams/spfrmcs/Lists/Content%20Pool
var s3 = "/Attachments/";
//3``137
var s4 = "/";
//4``[Forum FAQ] Highlight the list tab in Quick Launch when the list view changes.docx
var s5 = "&action=default'); return false;\" href=\"";
//5``https://microsoft.sharepoint.com/teams/spfrmcs/Lists/Content Pool
var s6 = "/Attachments/";
//6``137
var s7 = "/";
//7``[Forum FAQ] Highlight the list tab in Quick Launch when the list view changes.docx
var s8 = "\" target=\"_blank\" DragId=\"1\">";
//8``Highlight the list tab in Quick Launch when the list view changes
var s9 = "</a>";
var s = s1+siteUrl+s2+listUrl+s3+itemId+s4+fileName+s5+listUrl+s6+itemId+s7+fileName+s8+itemTitle+s9;
htmlStr += s;
//console.log(htmlStr);
if (j != fileNameAry.length - 1)
htmlStr += "<br/>";
//if no attachments, set the <a> point to displayForm
else
htmlStr += "<a class='ms-listlink ms-draggable' onclick='EditLink2(this,28);return false;' onfocus='OnLink(this)' href='" + siteUrl + "/_layouts/15/listform.aspx?PageType=4&ListId=%7BE54A4FBB%2DDDC2%2D4F7E%2D8343%2D8A1C78757CF4%7D&ID=" + itemId + "&ContentTypeID=0x010079A1D928FF77984C80BFEF1D65C3809F' target='_blank' DragId='0'>" + itemTitle + "</a>";
return htmlStr;
function getAttachmentsNames(listName,itemId) {
var url = _spPageContextInfo.webAbsoluteUrl;
var requestUri = url + "/_api/web/lists/getbytitle('" + listName + "')/items(" + itemId + ")/AttachmentFiles";
var str = "";
// execute AJAX request
$.ajax({
url: requestUri,
type: "GET",
headers: { "ACCEPT": "application/json;odata=verbose" },
async: false,
success: function (data) {
for (var i = 0; i < data.d.results.length; i++)
if(i != 0)
str += "|";
str += data.d.results[i].FileName;
error: function (err) {
//alert(err);
return str;
3.2
How to make them work together
When selecting an option in the Drop Down menu, the Information menu and the List view will be refreshed separately.
When clicking the tiles, only the list view will be filtered and refreshed, the other parts will not be influenced.
When items created/modified, the whole page will be refreshed to keep all the numbers in each part updated. A workflow will also be triggered to inform engineers or reviewers the progress of an item or content.
3.3
Other customizations
3.3.1
ECB menu and permission control
As we need to refresh the page when new item or modify item, we put all the form pages in a custom modal dialog and execute the refresh in the success callback function.
There are three roles: Site owner, reviewer and engineer. They have limited privileges according to the roles they are:
Site owner: Full control on the list, can see all the buttons in the ECB menu;
Reviewer: There is another list which stores the names of each team and reviewers’ names of each team. The reviewer has limited full control only on the team they belong to. To other teams, the role can be seen as a visitor;
Composer
(create owner): The one who contribute an idea. For the ideas\contents from other teams, this role can be seen as visitor.
The ECB menu they can see is:
For the visitor, the ECB menu will only display a few buttons:
The code:
(function () {
var viewContext = {};
viewContext.Templates = {};
viewContext.OnPostRender = OnViewPostRender;
SPClientTemplates.TemplateManager.RegisterTemplateOverrides(viewContext);
function OnViewPostRender(ctx) {
$("a[title='More options']").removeAttr("onclick");
$(".ms-list-itemLink").removeAttr("onclick");
$("a[title='More options']").attr("onclick", "showMenuList(this);return false;");
function showMenuList(obj) {
var itemId = $(obj).parents("tr").attr("id").split(",")[1];
//show ECB menu
CoreInvoke('ShowECBMenuForTr', obj, event);
var teamId = getCurrentTeamId("Content Pool", itemId);
var styles = "";
if (isSiteOwner("Technet SharePoint Team Owners")) {
styles = "li[text='Delete Item ']{display:block;} li.ms-core-menu-separator:last-child{display:block;} ul.ms-core-menu-list > li:nth-last-child(5){display:block;} li[text='Edit Item ']{display:block;} li[text='Upload Document']{display:block;} li[text='Approve']{display:block;} li[text='Reject']{display:block;} li[text='Add Publish Link']{display:block;}";
} else if (isReviewer("List1_FAQ_team", teamId, "Reviewers")) {
styles = "li[text='Delete Item ']{display:block;} li.ms-core-menu-separator:last-child{display:block;} ul.ms-core-menu-list > li:nth-last-child(5){display:block;} li[text='Edit Item ']{display:block;} li[text='Upload Document']{display:block;} li[text='Approve']{display:block;} li[text='Reject']{display:block;} li[text='Add Publish Link']{display:block;}";
} else if (isComposer(obj)) {
styles = "li[text='Delete Item ']{display:block;} li.ms-core-menu-separator:last-child{display:block;} ul.ms-core-menu-list > li:nth-last-child(5){display:block;} li[text='Edit Item ']{display:block;} li[text='Upload Document']{display:block;} li[text='Approve']{display:none;} li[text='Reject']{display:none;} li[text='Add Publish Link']{display:none;}";
} else {
styles = "li[text='Delete Item ']{display:none;} li.ms-core-menu-separator:last-child{display:none;} ul.ms-core-menu-list > li:nth-last-child(5){display:none;} li[text='Edit Item ']{display:none;} li[text='Upload Document']{display:none;} li[text='Approve']{display:none;} li[text='Reject']{display:none;} li[text='Add Publish Link']{display:none;}";
includeStyleElement(styles);
//get current team id
function getCurrentTeamId(listName,itemId){
var teamId="";
var requestUri = _spPageContextInfo.webAbsoluteUrl +
"/_api/Web/Lists/getByTitle('"+listName+"')/items("+itemId+")?$select=MyTeamId";
// execute AJAX request
$.ajax({
url: requestUri,
type: "GET",
headers: { "ACCEPT": "application/json;odata=verbose" },
async: false,
success: function (data) {
if(data.d.MyTeamId!=null){
teamId=data.d.MyTeamId;
}else{
teamId="0";
error: function () {
//alert("Failed to get details");
return teamId;
//check whether is owner
//Technet SharePoint Team Owners
function isSiteOwner(groupName) {
var flag = false;
var requestUri = _spPageContextInfo.webAbsoluteUrl + "/_api/Web/effectiveBasePermissions";
// execute AJAX request
$.ajax({
url: requestUri,
type: "GET",
headers: { "ACCEPT": "application/json;odata=verbose" },
async: false,
success: function (data) {
var permissions = new SP.BasePermissions();
permissions.fromJson(data.d.EffectiveBasePermissions);
flag = permissions.has(SP.PermissionKind.managePermissions);
error: function () {
//alert("Failed to get details");
return flag;
function isComposer(obj) {
var flag = false;
var userId = _spPageContextInfo.userId;
var composerId = $(obj).parents("tr").find("a[href*='userdisp.aspx']").attr("href").split("ID=")[1];
if (composerId == userId) {
flag = true;
return flag;
//check whether is reviewer
function isReviewer(listName,teamId,peopleColumn){
var flag=false;
var userId=_spPageContextInfo.userId;
// begin work to call across network
var requestUri = _spPageContextInfo.webAbsoluteUrl +
"/_api/Web/Lists/getByTitle('"+listName+"')/items?$select=ID&$filter=(ID eq '"+teamId+"' and "+peopleColumn+"Id eq '"+userId+"')";
// execute AJAX request
$.ajax({
url: requestUri,
type: "GET",
headers: { "ACCEPT": "application/json;odata=verbose" },
async: false,
success: function (data) {
if(data.d.results.length>0){
flag=true;
error: function () {
//alert("Failed to get details");
return flag;
//insert style into page
function includeStyleElement(styles) {
var style = document.createElement("style");
style.type = "text/css";
(document.getElementsByTagName("head")[0] || document.body).appendChild(style);
if (style.styleSheet) {
//for ie
style.styleSheet.cssText = styles;
} else {
//for w3c
style.appendChild(document.createTextNode(styles));
3.3.2
Workflow email customization
The email will only be sent to engineer or team reviewer in the three scenarios:
When engineer uploads an idea or content, reviewer will receive an email;
When engineer uploads a content to an existing idea, reviewer will receive an email;
When reviewer approve/reject an idea or content, engineer will receive an email;
The design of the workflow process :
The email design like this:
Email to engineer
Email to reviewer
Let us know if you are interested in it. Happy coding!
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

A good solution. Liked it very much. Can you please make it a technet blog for others.
[email protected]

I need to update to Maverick. I'm currently running OS 10.7.5 and every time I try to find a compatible update to even update to Mountain Lion, I can't find it. My computer is running slowly and I can't use iPhoto.

Okay, so I can't upgrade to Maverick because it's incompatible, nor do I happen to have thousands of dollars to dish out for a new Mac. I can't even find the next upgrade. Every time I click "Software Update" it finds nothing related to this. And it's also really important for me to be able to use iPhoto which lately just gives me the rainbow wheel of death even though I've tried several fixes.

There are no software updates for Lion (10.7) past 10.7.5.
If your machine supports Mountain Lion (10.8) you can buy it at the Apple Store. They'll send you a redemption code via email and you can use it at the App Store to download Mountain Lion.
http://www.todaysiphone.com/2013/10/online-apple-store-offering-redemption-codes -os-x-lion-mountain-lion/
iPhoto is not part of the OS and each of those apps can be purchased via the App Store.

Hard Drive and Warranty Voids

I am going to be trading my personal mac for another for personal reasons. One thing that I want in the trade with this other fellow I am dealing with, is assured AppleCare.
The offer is a 2011 13" Macbook Pro, but has had some changes. This person has personally placed in new RAM much like I did on my personal computer. But in addition to this, he had a client give him an older 2010 MBP with a SSD hard drive. This fellow took out his stock hard drive and replaced it with the older SSD.
Does the RAM and SSD replacement fall out of the AppleCare warranty? Or will AppleCare still be available to it, just not for those parts that have been replaced?

Only parts that originally came with the unit and only those that were installed by Apple at time of order/purchase are covered under any type of warranty. Normal or Extended Apple Care warranties.
So no the parts that were changed, by you or anyone else, are not covered under any warranty.
As far as I know only the original buyer of, the person that registered, the unit can send it in for warranty service. In other words the warranties, normal or extended, are not transferable. (but I may be wrong on the normal 1 year warranty).
Just why are you trading your MBP for this other persons MBP?
If you do make this trade then what you need from the other person is the original sales receipt and the Apple Care card that comes in the Apple Care package that has the registration number on it.
And you need to give the same to them.
Good Luck.

Poor Customer Service Lenovo Customer Care

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

Hi,
Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
Hi All,
I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
I will never buy anything of Lenovo ever again.
Malwinder
On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
Hi Pavan,
This was the exact response which I got from you 7 days ago and nothing happened.
The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
Regards,
Malwinder
On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case at the earliest please share the further updates.
Thanks& Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
The last response I received from you guys was almost 7 days ago.
Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
Please reply to this email and let me know how should I proceed.
Regards,
Malwinder
On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
Hi Malwinder,
Please be rest assured we are looping our MIDH Team.
Hi Rakesh,
Please assist in expediting the closure of this case.
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
Hi Team,
This is in reference to the trailing email.
I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
Regards,
Malwinder
On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
Hi Pavan,
Please find the details you requested:
Request you to please share the IMEI1 #: 860365028694434
Request you to please share the IMEI2 #: 860365028694442
Request you to please share the Contact #: +919899944996
Regards,
Malwinder
On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
Dear Mr. Malwinder,
We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
Firstly, allow us to apologize on behalf of Lenovo, What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
Request you to please share the IMEI #: __________________________________________
Request you to please share the Contact #: __________________________________________
Thanks & Regards,
Special Services Team
Email ID - [email protected]
From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
Dear Customer,
Firstly, I would like to thank you for considering Lenovo and reaching out to me.
Hi Team,
Please look into this case ASAP.
Thanks & Regards,
Services-Executive Director
Email ID - [email protected]
From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
Dear Mr. Ghosh,
I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
Regards,
Malwinder Singh
And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
Regards,
Malwinder

When will Acrobat Professional XI save files to the new Adobe Workspaces?

Here is the dilemma and I can't believe Adobe has not addressed this...
The product Adobe Acrobat Professional XI saves to the cloud. But the location that it saves to is files.acrobat.com (Which you have to comb the Internet or forums to find this out by the way). When a user goes to Acrobat.com, Adobe tells them that we are now Adobe Workspaces with all the features, etc. and tells us to go there instead, but the FLAGSHIP PRODUCT -- ADOBE ACROBAT PRO XI saves to the old supposedly obsolete Acrobat.com - What am I missing here?
Is there a plan to start saving from Acrobat Professional XI to Adobe Workspaces?? What do we do when Adobe shuts down Acrobat.com???? Why is this not addressed anywhere??? What's the plan???

Hi WarithNiallah,
This behaviour is as designed.
Acrobat.com - Personal File Storage is a free service that is integrated with Adobe Acrobat XI software, which was first released in October of 2012. This service lets you store documents online and access them from computers and mobile devices.
Acrobat.com - Workspaces is the original (legacy) Acrobat.com service, offering a team workspace with up to 2GB of storage, an online word processor, and an online table tool. It can also be used to host shared PDF document reviews invoked through menu choices in Adobe Acrobat software. These services are available for free.

False assurances wrt diwali utsav offer redemption team

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