False error message as "paper jam" on CP1215 Color Laser Printer. How can I release it?
On Color Laser Printer CP1215 the False Paper Jam warning message is continuously on.
How can I erase it?
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semads wrote:
There was a time not so long ago that the info one received from HP's tech support et al was helpful and relevant, Unfortunately, those days have become rare. This reply is evidence of that. It's almost as if you have a program that scans user's submissions for certain keywords and then posts a reply with a link to a solution that may apply based on the keyword. In the case of the CP1215, the paper jam error is FALSE!!! No one who is complaining about this issue has a paper jam!! You can post replies with your condescending link to your Paper Jam Resolution site all day long and it will NEVER rectify the situation hundreds of people are having with this printer! In my case, I have 2 printers with this exact same issue. My CP1215 as well as my 2200D both are completely useless due to a false "Paper Jam" message that won't allow the printer to print. Neither printer has printed more than 500 pages!!!!!
Thank you HP for transitioning from one of the best tech companies in the world to just another company that has no time or money to be concerned with the problems its customers are having with one of their products. I used to be proud that I owned HP printers if for no other reason than the quality of the products and the reputation - I even recommended your products to everyone who would listen. Not any more. Maybe one day one of the revolving-door CEO's will do a Google search for problems customers are having with your products and will see that the company's status quo isn't acceptable and do something to fix the problems internally that are affecting so many of your customers and also help the thousands of individuals who have basically hit a wall with regard to finding any kind of solution to the problems they have with their printers.
OrnahP
HP Support Forums Moderator
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