Family Base in Alaska

I have 3 lines that I use Verizon Family Base for. 2 lines are here in Alaska. I've only added data restriction. The 2 lines here in Alaska are able to recieve/send text and recieve calls except make outgoing calls which they get an error message that says "Please re enter the 10 digit number you are dialing, do not press send" Once I take off the data restriction, the lines work. So I need to know what is going on. I need the data restriction turned on or my data overages will be out of control. Please help!

islandgirlinAK,
Thanks for the info! While the users are located in an extended coverage area, the functionality of Family Base will vary. If removing the data restrictions helps with the outbound calls, I would recommend removing the feature. Do you run into this same issue with the device not located in Alaska?
EfrainM_VZW
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Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
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MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Why can't I add Family Base to my plan?

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

Csummers0321,
This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.
SarahO_VZW
Follow us on Twitter @VZWSupport

How can I get the family base companion app for my daughters iPhone 4s?

I recently added my daughter to my plan and I purchased family base. I was wondering if there was any way to get the family base companion app on her iPhone 4s.

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The FamilyBase service is a great service that allows parents to monitor and control their kid's phone usage, including calls, text, picture and video messages, data, contacts and app usage. Although the FamilyBase companion application is not currently compatible with Apple devices, you can still subscribe to the service and manage the lines using the iPhone Mobile Web. See more information here: http://vz.to/1thEl5r (see Question# 7). Thanks!
AnthonyTa_VZW
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Question about family base and 911 notification of both parents

recently,we,had,someone,call,911,on,one,of,our,phones.,,I,am,a,parent,and,was,not,notified,,but,my,wife,who,i,think,is,shown,as,account,owner,on,our,bill,was,notified,on,her,phone.,,We,want,to,be,sure,we,are,both,notified,immediately,on,our,phones.,,How,to,I,change,family,base,to,make,both,parents,get,the,notifications,for,a,911,call,by,someone,in,the,family,base?,I,look,everywhere,I,could,find,but,have,not,figured,it,out.,thanks

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KevinR_VZW
Follow us on Twitter @VZWSupport

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I found out from my teenager that when a phone number is added to the watch list that Verizon sends a text notifying the child that the parent has placed a number on the Watchlist! First, Verizon should have given me, the parent, a warning before doing this. Secondly, Verizon needs to change this ASAP. This service deficiency has now caused problems in our family! I would have never clicked that little flag to put a number on the Watchlist if I knew my child was going to be notified. Verizon, this is a serious issue. Is there a way to get around this so that I can monitor my child's interaction with a particular number?

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JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Please explain to me what the "red alert symbol" means within the Family Base Alert Messages.
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Family Base DATA

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I can see how that can be useful and would be happy to pass along the suggestion. Is the phone on that line a basic phone? Lines with basic phones on them can have a data block placed on the line which would limit that line to zero.
BrianP_VZW
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Family Base restrictions not working

We setup a family base account per the instructions and video. The time restrictions seem to be working fine but the list of trusted numbers is not working. Our son is still able to send and receive text messages through his iPhone 4 to anybody unless we specifically block their number on the Verizon account.
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ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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I think I found a solution, at least it worked for me....
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Call and have them switch it. 800-922-0204

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I added Family Base to my cell plan last week in an attempt to control my daughter's out of control data usage. I set everything up (with my husband and I as parents, her as a child and blocking her data after 5 GB).
Both she and I are getting text messages that we have exceeded our data limits and/or we have used 75% of our data for the month, although we have only used (as a family) 2.344 GB of 13 GB.
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First and foremost as a 19 year customer of ours, we certainly appreicate your many years of loyalty with us jwpillar. I understand the importance of ensuring the Family Base feature is working acurately at all times. Allow us to get to the bottom of this for you. I myself use this feature for my daughter and receive text messages when she is getting close to her data allotment. When you receive these text messages are they referring to her allotment? With Family Base, you will get text messages when the line who has the data restriction reaches 50%, 75%,90% and 100% of the allotment. Also, when you set the data restriction, did you power her phone off and on to ensure the data allotment is set correctly?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Family Base in Alaska

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