Family Base Problem

Hi! I'm very new to Verizon and just installed Family Base on my daughter's phone. Problem is, it won't unlock. I logged on here and the app on my phone, and it's saying the phone is unlocked. I can assure you it is not. Currently as I'm typing, I'm on hold with tech. Hoping to get an answer. Has anyone else had this trouble?

Mandiski78, sorry to hear about the trouble you've had with family base. Were you able to get that fixed? What are you trying to unlock? What model phone does she have? We're happy to help.
BrianP_VZW
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Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
Thank You,
MichelleL_VZW
VZW Support
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Family Base Watchlist

I found out from my teenager that when a phone number is added to the watch list that Verizon sends a text notifying the child that the parent has placed a number on the Watchlist! First, Verizon should have given me, the parent, a warning before doing this. Secondly, Verizon needs to change this ASAP. This service deficiency has now caused problems in our family! I would have never clicked that little flag to put a number on the Watchlist if I knew my child was going to be notified. Verizon, this is a serious issue. Is there a way to get around this so that I can monitor my child's interaction with a particular number?

Not is there unlikely to be a way around this feature in Family Base, there ARE ways your child can still interact with said individual without your knowledge. Facebook, Twitter, Instagram, email, etc... are all methods which Family Base cannot prevent your child from making contact.

Family base and extended network

Every time I enter an extended network, I am unable to make a call. I receive calls and can text. When I try to make a call I get message 'Please reenter 10 digit number...cant not press *67 or *82. I called tech support and was told that the Family Base is restricting the calls and I would have to unsubscribe to it in order to make calls. I did this and sure enough, could make calls. I think there has to be a better way to fix this than to have to continually subscribe and unsubscribe to Family Base every time I go into an extended network. Is anyone else having this problem? Is there a different solution rather than what I listed?

I also have the same problem and just found out it was Family Base causing it. I think it's ridiculous that Verizon hasn't fixed this issue. So I either can't make calls or can't manage my data usage? Unacceptable. Can someone from Verizon please respond? Is there a fix planned for this? Possibly when Lollipop rolls out?

Family Base, wrong time

I recently added the Family Base feature on my sons Windows phone because he kept going over the data limits. I've also put time restrictions, 9 p.m. - 6 a.m. on weekdays but have been receiving alerts which show he is texting after 10:30 p.m. That's highly doubtful because my son charges his phone in the kitchen and goes to bed around 9 p.m. Also, I am a night owl who goes to bed around 11-midnight so I KNOW he doesn't use his phone at that time. What's up with that? Could the times shown on the alert be incorrectly showing the morning hours instead of the nighttime hours? His phone clock is correct so I don't understand why this would happen.

This is happening in my Family Base as well. It shows that I called my son at 4:00am, when in fact my phone doesn't show a call was made, even by accident. There seems to be erroneous data in the Family Base. I would be careful how you monitor and/or control. I use it at a tool to open discussion with my kids, knowing that it may be incorrect. Maybe since your post is 3 months old and Verizon hasn't answered, they are aware of the problem but don't care to reply.

Droid Turbo Family base companion app won't work

I have 3 droid turbo phones. The family base companion works fine on 1. The other 2 will not. I have rolled back updates and reinstalled numerous times. Anyone else having this problem?

I can see why you are concerned. To be clear, are you saying that you have been able to check activity in the past without issue? Are you also using the Droid Turbo? From what I have found, the companion app is not compatible with the Droid Turbo.
TamaraH_VZW
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Why can't I add Family Base to my plan?

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

Csummers0321,
This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.
SarahO_VZW
Follow us on Twitter @VZWSupport

How can I get the family base companion app for my daughters iPhone 4s?

I recently added my daughter to my plan and I purchased family base. I was wondering if there was any way to get the family base companion app on her iPhone 4s.

Hi Davona78!
The FamilyBase service is a great service that allows parents to monitor and control their kid's phone usage, including calls, text, picture and video messages, data, contacts and app usage. Although the FamilyBase companion application is not currently compatible with Apple devices, you can still subscribe to the service and manage the lines using the iPhone Mobile Web. See more information here: http://vz.to/1thEl5r (see Question# 7). Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Question about family base and 911 notification of both parents

recently,we,had,someone,call,911,on,one,of,our,phones.,,I,am,a,parent,and,was,not,notified,,but,my,wife,who,i,think,is,shown,as,account,owner,on,our,bill,was,notified,on,her,phone.,,We,want,to,be,sure,we,are,both,notified,immediately,on,our,phones.,,How,to,I,change,family,base,to,make,both,parents,get,the,notifications,for,a,911,call,by,someone,in,the,family,base?,I,look,everywhere,I,could,find,but,have,not,figured,it,out.,thanks

There used to be more flexibility for notifications. I called Verizon and they confirmed we lost some functionality. I used to have notifications sent to my wife, but now they only go to the primary account holder. This was changed in the past week. I used to get the phone number in data usage alerts (phone number ##### reached it's limit), but now it doesn't tell me who reached the limit. You have to login to the website to find out. Even more frustrating was the notification that said one of my lines dialed 911. It didn't tell me who, and I just pictured one of my family members in a terrible accident and the notification wouldn't tell me who it was. When I called Verizon and said I needed to know, they wanted to teach me how to find it on the website instead if helping me in my emergency. The bottom line is everyone needs to call Verizon to get this functionality back. I agree you have at least the option of notifying any/all account owners.

Will Family base allow me to see content of text messages?

will Family base allow me to see content of text messages? can app be put on my childs phone without them knowing?

No and no.

Howcomemy family base wont locate my childeren as choildren

how come my family base doesn't have my childrens phones as child phones and wont give me there activity

PaigeCalver,
I can understand the concern of needing the Family Base to work the correct way. Let's make sure we get to work to get this set up and running for you ASAP. Are you trying to look at the information online on a computer or from your cell phone? What kind of cell phone does the parent line have and what kind of devices are on the childs line? Pleaes keep us posted.
KevinR_VZW
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Family Base vs My Verizon usage

I'm having an issue with texts and calls showing up in Family Base for two days ago that aren't showing in MyVerizon. When I go to family base and click on a certain contact, there are texts and calls that show for 2 days ago, but it's not in the "all activity" part of Family Base or on my MyVerizon usage. They were two days ago?!? Or is the FamilyBase wrong and it wasn't actually the day it says it was? My child swears he didn't talk to this person the day that FamilyBase says he did.

We definitely want you to have as much control over your daughter's phone as you need, Barbmark1017. What model phone does she have? What has been going on with her usage? Are you seeing calls and text in My Verizon http://bit.ly/xB4iTc under her line during the restricted times?
JenniferH_VZW
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Family Base in Alaska

I have 3 lines that I use Verizon Family Base for. 2 lines are here in Alaska. I've only added data restriction. The 2 lines here in Alaska are able to recieve/send text and recieve calls except make outgoing calls which they get an error message that says "Please re enter the 10 digit number you are dialing, do not press send" Once I take off the data restriction, the lines work. So I need to know what is going on. I need the data restriction turned on or my data overages will be out of control. Please help!

islandgirlinAK,
Thanks for the info! While the users are located in an extended coverage area, the functionality of Family Base will vary. If removing the data restrictions helps with the outbound calls, I would recommend removing the feature. Do you run into this same issue with the device not located in Alaska?
EfrainM_VZW
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Family Base - Alert messages

Please explain to me what the "red alert symbol" means within the Family Base Alert Messages.
Also, is there a way to see the text message details posted to my child's phone through my Family Base account? Or is that only possible by physically taking my child's phone?
Thank you for your help!

Keewaydin, we want managing your family's usage with the Family Base feature to be easy breezy! The red alert symbol advises you that that the line has exceeded or is approaching the allowance limit. For more details regarding Family Base, click http://vz.to/1dJRZEC For your convenience, you may view the text messaging details online at My Verizon. These details will include the mobile number, date and time. However, I apologize that for security purposes, the actual detailed verbiage is not available. Click http://vz.to/1nvKlnG to sign into My Verizon to view that usage detail. LasinaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Family Base DATA

I signed up and then quickly canceled Family Base when I found that I could not set my child's data limit to zero. The default lower limit seems to be 1.0 GB. Is there someway I can set this to zero?

Pack-Axe,
I can see how that can be useful and would be happy to pass along the suggestion. Is the phone on that line a basic phone? Lines with basic phones on them can have a data block placed on the line which would limit that line to zero.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Family Base Problem

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