Family Base restrictions not working
We setup a family base account per the instructions and video. The time restrictions seem to be working fine but the list of trusted numbers is not working. Our son is still able to send and receive text messages through his iPhone 4 to anybody unless we specifically block their number on the Verizon account.
We found that even with Family Base restrictions setup, imessage bypasses those restrictions so we turned off imessage on his phone and setup restrictions on his iPhone itself. This stopped him from being able to use the imessage feature of the iPhone but people who are not setup in his trusted numbers are still able to get text messages through. We're frustrated because the family base is not working the way it's supposed to and we're being charge for this "feature."
Hi Billiam!
I'm sorry for any inconvenience with your son's iPhone 4 and the Family Base feature. Upon review of this feature, I see that the child companion app is not compatible with the iPhone device. Some features will work, and some will not, but this is due to the design of the iPhone. Here is some additional information for you: http://vz.to/15gGAxd
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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