Family Base - Time Restrictions

I added Family Base back in December when I bought my son his phone. When I set it up I set time limits on his phone but he is still receiving messages from his friends (which are not on the trusted contacts list) during the supposed restricted times. I've checked everything, time zone, am/pm etc., and everything looks right. What's the purpose of having a time restriction if anyone can still have access to him? Does anyone know how to stop this? And does anyone know why we can't see facetime calls on the activity log when they use an email address vs a phone number? Any guidance would be greatly appreciated.

Hi skyview4!
I'm so sorry to learn of any issues with the Family Base feature, for your son. I understand the importance of this! Have you checked your My Verizon profile to ensure that your settings are correct? Please double-check this, to make sure the correct restrictions are set. You can also remove the restrictions, then add them back.
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Similar Messages

Family Base Not Restricting After Hours

We have Family Base installed on our phone and on our son's phone. We have night time hours set up - but Family Base is not restricting his text messages or anything. Could this be because he has Wi-fi and mobile data turned off? How is he getting around it? Any ideas? I have had to physically take his phone away at night to stop the texting.

I also called Verizon and had a support ticket put in. They have informed me that the issue has been fixed. One thing they told me though was that family base will not honor restrictions if the phone has wireless enabled. So you have to turn off the wireless at night in order for it to restrict.
Another issue I have just discovered is the use of 3rd party texting applications - such as GO SMS Pro. Family base can not detect received messages - it can only log sent messages. This is also very frustrating.
I am considering getting rid of Family Base all together.

Family base and extended network

Every time I enter an extended network, I am unable to make a call. I receive calls and can text. When I try to make a call I get message 'Please reenter 10 digit number...cant not press *67 or *82. I called tech support and was told that the Family Base is restricting the calls and I would have to unsubscribe to it in order to make calls. I did this and sure enough, could make calls. I think there has to be a better way to fix this than to have to continually subscribe and unsubscribe to Family Base every time I go into an extended network. Is anyone else having this problem? Is there a different solution rather than what I listed?

I also have the same problem and just found out it was Family Base causing it. I think it's ridiculous that Verizon hasn't fixed this issue. So I either can't make calls or can't manage my data usage? Unacceptable. Can someone from Verizon please respond? Is there a fix planned for this? Possibly when Lollipop rolls out?

How do i set up time restrictions on a phone? I want to limit the late night phone calls coming in and going out for a family member.

How can I set up time restrictions for a family member? I want to stop the late night calls incoming and outgoing during the week.

Hi sk8ermommie - We certainly want you to be able to easily monitor and manage the usage on your account! We do offer the Family Base feature that allows you to setup time restrictions. If on a More Everything plan we are currently offering a free 3 month trial, after trial feature is only $5 per month. Visit http://www.vzw.com/familybase for more details.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Family Base restrictions not working

We setup a family base account per the instructions and video. The time restrictions seem to be working fine but the list of trusted numbers is not working. Our son is still able to send and receive text messages through his iPhone 4 to anybody unless we specifically block their number on the Verizon account.
We found that even with Family Base restrictions setup, imessage bypasses those restrictions so we turned off imessage on his phone and setup restrictions on his iPhone itself. This stopped him from being able to use the imessage feature of the iPhone but people who are not setup in his trusted numbers are still able to get text messages through. We're frustrated because the family base is not working the way it's supposed to and we're being charge for this "feature."

Hi Billiam!
I'm sorry for any inconvenience with your son's iPhone 4 and the Family Base feature. Upon review of this feature, I see that the child companion app is not compatible with the iPhone device. Some features will work, and some will not, but this is due to the design of the iPhone. Here is some additional information for you: http://vz.to/15gGAxd
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Family Base, wrong time

I recently added the Family Base feature on my sons Windows phone because he kept going over the data limits. I've also put time restrictions, 9 p.m. - 6 a.m. on weekdays but have been receiving alerts which show he is texting after 10:30 p.m. That's highly doubtful because my son charges his phone in the kitchen and goes to bed around 9 p.m. Also, I am a night owl who goes to bed around 11-midnight so I KNOW he doesn't use his phone at that time. What's up with that? Could the times shown on the alert be incorrectly showing the morning hours instead of the nighttime hours? His phone clock is correct so I don't understand why this would happen.

This is happening in my Family Base as well. It shows that I called my son at 4:00am, when in fact my phone doesn't show a call was made, even by accident. There seems to be erroneous data in the Family Base. I would be careful how you monitor and/or control. I use it at a tool to open discussion with my kids, knowing that it may be incorrect. Maybe since your post is 3 months old and Verizon hasn't answered, they are aware of the problem but don't care to reply.

Can I restrict ALL data usage on a smartphone with family base

Can I restrict all data usage through Family Base or will it still be accessible through hotspots?

Keeganbeaty,
Look no further help is here! Being able to manage your data usage is definitely important.
Are you trying to limit the data usage on a certain line? if so, with Family base https://my.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familybase&intcmp=SearchBanner:family base product:Top you can set a data limit and place a hard stop once that limit has be reached. You can also turn cellular data on the phone. What phone do you have so I can provide the steps? May I ask the reason you're looking to turn off data on the line? This is for the line you use or for someone else on the account?
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Is family base for people who don't have kids? can I unscribe from family base if I find i don't need it at a later time?

Is family base just for people who have kids? Can I un subscribe to it if I don't need it later on? I only want it to block un wanted calls.
Thank you
Bettie

Horlacher, we want you to subscribe to only the wireless tools that you need. Family Base allows you to monitor your usage and set limits on usage for data, messages, calls and purchases. You also have the ability to block incoming calls and text messages, as well.
For more details regarding Family Base, click http://vz.to/1AdYFWU
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Family Base vs My Verizon usage

I'm having an issue with texts and calls showing up in Family Base for two days ago that aren't showing in MyVerizon. When I go to family base and click on a certain contact, there are texts and calls that show for 2 days ago, but it's not in the "all activity" part of Family Base or on my MyVerizon usage. They were two days ago?!? Or is the FamilyBase wrong and it wasn't actually the day it says it was? My child swears he didn't talk to this person the day that FamilyBase says he did.

We definitely want you to have as much control over your daughter's phone as you need, Barbmark1017. What model phone does she have? What has been going on with her usage? Are you seeing calls and text in My Verizon http://bit.ly/xB4iTc under her line during the restricted times?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Family Base Issues.. FRUSTRATED

I added Family Base to my cell plan last week in an attempt to control my daughter's out of control data usage. I set everything up (with my husband and I as parents, her as a child and blocking her data after 5 GB).
Both she and I are getting text messages that we have exceeded our data limits and/or we have used 75% of our data for the month, although we have only used (as a family) 2.344 GB of 13 GB.
I have already called Customer Service and was told to clear our cache, which was done and I am still having issues.
I am beginning to believe that the program is just terrible. I am also a bit angry that Verizon would put out a program that is so faulty. I am a 19 year customer with Verizon and right now with all of the extra charges and no data rollover and all of the great things I am seeing about other carriers I may finally jump the fence, so to speak.

First and foremost as a 19 year customer of ours, we certainly appreicate your many years of loyalty with us jwpillar. I understand the importance of ensuring the Family Base feature is working acurately at all times. Allow us to get to the bottom of this for you. I myself use this feature for my daughter and receive text messages when she is getting close to her data allotment. When you receive these text messages are they referring to her allotment? With Family Base, you will get text messages when the line who has the data restriction reaches 50%, 75%,90% and 100% of the allotment. Also, when you set the data restriction, did you power her phone off and on to ensure the data allotment is set correctly?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Can I block kids' wifi usage with time restrictions or just data usage?

I subscribed to the Family Base as a way to keep my kids from using their phones after bedtime hours. I set up time restrictions, but It seems that they are still able to use the phones during these restricted hours because they are using them at home over our wifi. Does the time restrictions only restrict them from using their phones when data is accessed (vs. using wifi) and if so, is there a way to block this?

weety as a father myself I know how important this is to you! I also use Familybase on my kids lines. Familybase will block data sent over the cellular network for the time restrictions you have set up. This will not block wifi. What you could do, at least in your own home, is change the wifi password through your home internet provider. Then you can give it to your kids when you want them to have access to it and change it again when you don't want them to have access. So when its time for bed, time to change the password. Hope this helps!
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why can't I add Family Base to my plan?

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

Csummers0321,
This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.
SarahO_VZW
Follow us on Twitter @VZWSupport

Family Base in Alaska

I have 3 lines that I use Verizon Family Base for. 2 lines are here in Alaska. I've only added data restriction. The 2 lines here in Alaska are able to recieve/send text and recieve calls except make outgoing calls which they get an error message that says "Please re enter the 10 digit number you are dialing, do not press send" Once I take off the data restriction, the lines work. So I need to know what is going on. I need the data restriction turned on or my data overages will be out of control. Please help!

islandgirlinAK,
Thanks for the info! While the users are located in an extended coverage area, the functionality of Family Base will vary. If removing the data restrictions helps with the outbound calls, I would recommend removing the feature. Do you run into this same issue with the device not located in Alaska?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Family Base - Alert messages

Please explain to me what the "red alert symbol" means within the Family Base Alert Messages.
Also, is there a way to see the text message details posted to my child's phone through my Family Base account? Or is that only possible by physically taking my child's phone?
Thank you for your help!

Keewaydin, we want managing your family's usage with the Family Base feature to be easy breezy! The red alert symbol advises you that that the line has exceeded or is approaching the allowance limit. For more details regarding Family Base, click http://vz.to/1dJRZEC For your convenience, you may view the text messaging details online at My Verizon. These details will include the mobile number, date and time. However, I apologize that for security purposes, the actual detailed verbiage is not available. Click http://vz.to/1nvKlnG to sign into My Verizon to view that usage detail. LasinaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Family Base - Time Restrictions

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