Family Locator Does not work

After about two day of getting reports the service stops and the only way I get it to start again is to log in to the website and locate my family member then I get all the old location report to me at once via text. Then it works for a couple more day and stops. Has been doing this for at least a month. Not the phone change phones same thing . . Removed the client and reinstalled same thing . . . This service is a joke!

We just got a phone for our daughter and added the family locator to it (she has the Intensity 2). This software, I have to say, is a joke. We both have Droid X's and the best that we can get is a target range of anywhere between 2 and 5.6 miles. Umm, considering most of her locations are with a half mile of our house, how does this gigantic target range do anything for us? I also sent up some Updates, like sending us a text whenever she gets to school or leaves it. Drove her to school today and have still not recieved any texts letting me know that she arrived...
Inside or outside, this service does not work. Even better, the only app that Verizon endores for this feature doesn't even work on most phones. Add it to our Droids, pick it, welcome screen comes on, pick 'OK' and it kicks out. Every time. Over and over. Finally downloaded family locator (V) app from somewhere else but it still behaves just like the family locator website - "your phone has been found in an 5.6 mile radius of such-and-such address" ! Brilliant. Glad we haven't lost her yet..........
I would like to cancel this service, but apparently Verizon does not want you to have an easy way to do this. There is no location anywhere on the website where you can disable this (worthless) feature. I guess I need to, yet again, call customer service.

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