Family member passed away. Need to unlock, iPhone, iPad mini, Macbook Air
My Grandad recently passed away and has left me with an iPad mini - Wifi only, iPhone 4s and a Macbook Air 13 inch. All of which are passcoded and locked to his e-mail account. However no one in our family knows his password.
Of course I'm sure people use this story all the time when this have been stolen - So I'm just looking for some help.
If I need to go to an Apple store with the death certificate I am more than happy to do that, I have the serial numbers of the macbook and iPad I took a photo of the box before I threw them out.
With the iPad I have reset the factory settings except it still wants me to sign in the with original Apple ID - being my Granddads e-mail and password. But as I said I don't know these.
If someone could point me in the right direction that would be great.
Thanks
Hey there Toni,
It sounds like you are needing to unlock this iPad but the passcode is unknown. I'm sorry to hear of your loss. According to the following article you should use recovery mode to restore the iPad and be able to use it. The caveat to this is that it will delete all the data on the iPad.
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Use recovery mode
Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
Disconnect all cables from your device.
Turn off your device.
Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode.
Click OK, then restore the device.
Thank you for using Apple Support Communities.
Cheers,
Sterling
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Hey there Toni,
It sounds like you are needing to unlock this iPad but the passcode is unknown. I'm sorry to hear of your loss. According to the following article you should use recovery mode to restore the iPad and be able to use it. The caveat to this is that it will delete all the data on the iPad.
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apple icon
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Please let me know if this resolves the issue. I look forward to hear from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP -
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