Family Share emails are not working

I have a Family Share account set-up and have invited my family members.  But when they click on the link in the email all they get is a webpage saying they need to be logged into iCloud.  They are logged into iCloud, yet they are not able to join the Family Share.  I am using their correct iCloud accounts, have tried cycling their phone, we are all on the most updated software.  I have Macbook with Yosemite and an iPhone 5, they all have iPhone 5 or iPhone 4s'.  I am not sure what to try next.

We were also experiencing this issue, but it was as a result of using a third party tool AvePoint DocAve to promote a Sub Site to a Site Collection.  Once the Document Library, inside of the Sub Site, was moved we removed the email address from the
original Doc Lib.  Users were noting that the new Doc Lib, in the Site Collection, was not receiving emails anymore.
The original Document Library, in the Sub Site, did not keep the original emails and the new Document Library, in the Site Collection, was set up that way too.  So, we went into the new Doc Lib and set it to keep the original emails.  We tested
it and the Doc Lib started receiving emails again.  We then removed the reverted the keep original emails option back to No, as a result of the group not wanting them, and it continued to work.

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    Type:      PROBLEM
    Modified Date:      24-MAR-2008      
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    In this Document
    Symptoms
    Cause
    Solution
    References
    This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process, and therefore has not been subject to an independent technical review.
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