Family Share Issue

Hi,
I'm having a strange issue with family sharing. To be honest I moved away from Apple and came back when I found this family sharing update was being introduced.
My fiancee has tons of apps on Itunes and so I was looking forward to sharing some of them and downing a few that I have brought for her. I have an Iphone 6 plus and she has an Iphone 5.
After setting up sharing she can see all my purchases (not that many) but on mine it shows she has no purchases.
I've tried logging us both out of Icloud and back in.
Downloading another free share-able app from the store on her account.
She has share apps turned on.
No apps are showing as hidden.
The only thing I haven't tried is removing and starting the family share again.
Any thoughts?
Thanks

Randomly yesterday this worked.
I think it takes a while for the list to populate when you press on the other persons name so I left it for about 3-4 minutes whilst on WiFi (purely by accident as I got distracted) and it popped up with all her purchases.

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Why Family Share not show up on my MacBook Pro? Help

I am supposed to be part of a Family Share account. I can access Family Share & other family member's purchases on my iPad but NOT on my MacBook Pro that is running Maverick OS. I log into iTunes, click on the drop down window at the top where my name is located but when the window drops down Family Share is not an option nor am I able to see the names of the other family members in the group. I have tried going to "System Preferences" to "iCloud" and then try to look for "Manage Family" but it is not there. Even if I then if after getting to "iCloud" & logging into "Account Details" there is not anything about "Manage Family" or "Family Share"
Can you not participate with Family Share using Maverick OS?
I would REALLY appreciate assistance with this issue.

Hi susieqk,
Welcome to the Support Communities! The reason you are not seeing the Family Sharing account on your MacBook Pro is because Family Sharing requires OS X Yosemite on your computer.
Apple - iCloud - Family Sharing
System requirements for iCloud - Apple Support
http://support.apple.com/en-us/HT4759
Family Sharing
iOS 8
OS X Yosemite
iTunes 12
iCloud for Windows 4.0
iTunes 12
Apple TV software 7
Here is some general information about OS X Yosemite should you choose the free upgrade.
OS X Yosemite - What's New
http://help.apple.com/osx-yosemite/whats-new/from-mavericks/#/dar08446b32f
OS X - Upgrade to Yosemite - Apple Support
https://www.apple.com/support/osx/upgrade/
Cheers,
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I am trying to set up family share, but my itunes is under a gmail address with all the purchase and my icloud is different with storage attached. I can not merge the two accounts how do I set up family share for my daughter? Any ideas?

Hi katfisherla,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you want to share your purchases using Family Sharing. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Sharing purchased content with Family Sharing - Apple Support
confirm the Apple ID that you regularly use for making iTunes, iBooks, and App Store purchases. Purchases from this account will be shared with your family members.
Family Sharing and Apple IDs for kids - Apple Support
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Family Share Ignoring iTunes Credit

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This is happening to us as well. I setup Family Share with my children so we could FINALLY share purchases! However I've never let them purchase apps without an iTunes gift card balance. BUT now that I setup family share, its not using their iTunes credit first. For example: my son has a $21.00 balance in his iTunes account from gift cards. So when he wants to buy an app or song, I get the request, I approve it and it's purchased. However, my debit card is being charged instead of using his iTunes balance first!
Does owns that help explain the issue better?

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Having issues with Family Share and iCloud?
I can't seem to share all my music for Family Share - in particular CD's that have been imported into my account don't appear to be available. Additionally, it seems like I continue to lose music loaded to the cloud, sometimes its a whole album and other times portions of whole albums are missing. Is this a "feature" or "fault"?

See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

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I recently upgraded all my family to iOS 8 and wanted to try and set each one an iCloud account, there are several things that doesn't work with family share and I wanted to make sure that it's not cause I dont k ow how to activate them.
1. iTunes match is not working on the family devices, only on my account
2. I can't use the icloud storage I have to backup other family devices
3. I can't set up auto download of app so I could get my kids new games and they will automatically be downloaded to their iPads
if you know how to make those issues work I would be really happy!
thanx
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why you don't sync with itunes (on mac or pc) with deleting all at first? turn off syncing music, apply, then turn it on again

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

Family share

Hello, i have an Ipad Air with iOs 8.1.1 and Family Share enabled. I am sharing apps with two other family members and i've no problems with it so far. My question is that i can only share the first episodes of Apps like The Walking Dead and Wolf Amogs Us. If a member of my family tries to download other episodes they are asked to pay for them. I've asked about this in Telltale forum (the developer of these apps) but they said it's not an issue related to them and i should ask Apple.
Can anyone help?
Regard.

I think you should talk to iTunes support
http://www.apple.com/support/itunes/contact/

When will iTunes Match be a supported part of the IOS8 Family Share?

Hello,
I was originally happy with the new Family Share capabilities of IOS8. However, happiness turned to disappointment when I discovered that iTunes Match content CANNOT be shared amongst family members unless they are using the App Store ID where the iTunes Match subscription is based, defeating the the benefits of the Family Share.
My household consists of a Macbook Pro (OS X 10.9.5) with the iTunes (11.4.18) Library , 4 iPhones (2 x iPhone 6, 1 iPhone 5C, and 1 iPhone 4S all running IOS8) and 4 iPads (2 iPad Air and 2 iPad II all running IOS8). Before the Family share, the IOS devices shared the iTunes match library where the users could select which songs they wanted to download, and purchases made by them could be added to the library. Two of the 4 sets of devices are owned by my children, who are in their early teens. Why is it stated that you can "share music" among family members when that capability actually seems very limited with this new Family Share setup. Once the App Store ID is set to the Apple ID of the individual user, such as one of my children, the library and selections they originally had were removed and the option to turn iTunes Match on or off under Music Setup turned into "Subscribe to iTunes Match", which would cost each family member an additional $24.99 a year for a service that cost nothing for my other family members.
I realize there are ways to share music, such as having my Mac powered up with iTunes running, and the other devices selecting the library as a Share, seeing all music physically on the Mac and in the subscriber iTunes library. Also, the other users can look at family purchases, select the subscriber to iTunes Match, and see "purchased" items. However, that list is a subset of the overall library of over 6000 songs, which consists of CDs that were imported into iTunes. One of my children uses the iPhone while she exercises and runs. She will now lose the playlists she created with this new "Family Share", which does not have sharing of one of the biggest pool of items I wanted shared, or were shared before this new setup.
In short, is there any plan to give customers the benefits of the Family Share plan, and truly allow the sharing of one of the most shared resources in at least our family, the iTunes Match collection? Another question is WHY is iTunes match not a supported part of the Family Share?
Thanks in advance for any insight that can be provided on this issue!
Regards,
John Finocchiaro
[email protected]

Others have asked this question as well. If there is a plan to change this it hasn't been announced. The best way to influence the decision is to provide your feedback to Apple here: https://www.apple.com/support/feedback/. If enough people do, it's more likely to change.

Requested Verizon remove me from the Family Share Plan and They Refused.

Has anyone else had this problem?
The family share plan we currently have is a way to share data, minutes and usage for up to 5 phone numbers. Lately, it is causing a lot more stress and uncessary complication. I went in to try and upgrade my LG with a Smart Phone because I knew I was due for an upgrade, and the customer service representatives would not help me. We have a past due on our account of debt mostly from the other 4 phones on the account. My phone has used the least number of minutes and therefore, has charged the account the least.
I offered to pay my portion of the bill in order to upgrade my phone. They refused the offer, claiming that the entire account had to become current in order for me to upgrade.
Apparantly, I found out that another phone number on the account went in for the same reason a few weeks prior to me coming in to upgrade their phone. Verizon turned me away because the upgrade had already been used. The family member used my phones eligible upgrade for theirs. They were also able to perform successfully the same upgrade I wanted to do without any complication, within the same billing cycle - the account was past due when they went in to upgrade as well, and Verizon allowed them to upgrade.
In an effort to elimintate any future complication, I asked that I be removed from the account and transfer over to my own individual plan - keeping my same phone number. Verizon would not help me, claiming that the account owner had to authorize it.
When I asked the account owner if they would authorize the removal, they refused.
What do I do now if I do not want to pay the other 4 phones bill percentage, I want to get off the family shared plan and upgrade my phone?
Thanks,

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Family share invitation not sent

I have followed the procedure to set up family share with my wife who has a Mac Book Pro running the latest OS. The invitation shows as sent on my iPhone but has not been received by my wife on her gmail address.

Hi Jkirk11,
I'm sorry to hear you are having issues with Family Sharing. If you are having issues adding family members to your Family Sharing group because they don't appear to be receiving the invites, you may find the information and steps outlined in the following article helpful. In particular, if the family members are present, you can actually add them directly on your device by having them enter their Apple ID:
Start or join a family group using Family Sharing - Apple Support
Regards,
- Brenden

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My son is sending over family share ask to buy requests and I am unable to open them on any of my devices. Have tried on my iPhone 6, my macbook air and my macbook pro.
What gives?? Frustrated mom and frustrated kiddo here.

I have this issue too, when I first set it all up it was working fine but now only initial app purchase requests are coming through, in-app purchases have this problem now. The text in the menubar of my iPhone/iPad turns black and the screen is unresponsive. It acts as though it's loading the form but never actually does. I have to press the home button to kill non-existent form.
It also amazes me that Apple didn't include this into one of their Apps, or create a new one. I would have made it badge the Settings app like when there are software updates, then when you open Settings there is a number next to the iCloud section, that leads you to the purchase request. Putting it in Notification center is fine but honestly, who really uses that thing? It was the last place I looked for the "missing" requests and tapping them still did nothing.
I've always loved Apple but as of late they've turned into a "New Features!" shop and not a "Fix bugs, release quality" shop. It's sad really...

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Hi jopapa777,
Thanks for the question. After reviewing your post, it sounds like you are having trouble sharing. Are you not seeing content to share or are you getting a message? I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you don't see your family's shared content
Thanks for using Apple Support Communities.
Cheers,
Mario

Can't see shared content on family share

I set up family share for three members. The first two members' (me and my dad) accounts were originally paid by the same credit card and once we joined family share we could easily access each other's shared content.
But, once I added my sister (whose account is originally paid by a different credit card) I could not access any of her shared content (it's not even visible on me or my dad's phones) and nor can she access our shared content.
I have made sure that the "Share My Purchases" option is turned on.
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Hello, Gryphon91.
Thank you for visiting Apple Support Communities.
I see you are having an issue with accessing content via Family Sharing. There are just a couple more troubleshooting steps that I could recommend in the article below.
If you don't see your family's shared content
http://support.apple.com/en-us/HT201454
Cheers,
Jason H.

How do I Family Share in-app purchases?

How do I Family Share in-app purchases? The free app only allows certain areas to open. An in-app purchase unlocks the full app capability. I cannot Family Share the in-app purchase. How do I do this?

There is a way to get around it, as it worked for me!
I turned on family sharing for my son. Now I have set up an Apple ID account for him too. His ipad was under my Apple ID account but I have since restored the ipad to factory settings, setting it up as his own now (you don't need to do this step, but I chose to do it so everything on his ipad is under his account now).
When I logged into the App store on his ipad, using his Apple ID account I can access the apps that I have purchased (I being the main account holder). However I had the same issue as you, that I couldn't family share the in-app purchases.
To get around this on his ipad, I logged off from the app store with his Apple ID account and then logged into it again using my Apple ID account. Therefore I could download the original apps that I had purchased for him + the in-app purchases. Then I logged out of the app store using my Apple ID account and logged in again using his Apple ID Account. Bingo now the full app is on his ipad!
Then I synced his ipad to the itunes library on my PC, so the apps are now in his library. It would be also wise to do a backup so you don't have to repeat this process again.....
Cheers

Family Share Issue

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