Family share

Hello, i have an Ipad Air with iOs 8.1.1 and Family Share enabled. I am sharing apps with two other family members and i've no problems with it so far. My question is that i can only share the first episodes of Apps like The Walking Dead and Wolf Amogs Us. If a member of my family tries to download other episodes they are asked to pay for them. I've asked about this in Telltale forum (the developer of these apps) but they said it's not an issue related to them and i should ask Apple.
Can anyone help?
Regard.

I think you should talk to iTunes support
http://www.apple.com/support/itunes/contact/

Similar Messages

How do I transfer a gift card balance to family members in family share

Ok well I just realized that the account associated with my Family share will only access my credit card and not my gift card balance.
I had two $100 gift cards which I redeemed into my account thinking we could all share the gift card. Little did I know that only I can use the balance.
I know I can just purchase the app or the song and then they can download it for free but it's a pain in the butt if I'm not home to do this. Is there anyway I can transfer the funds to my wife and kids?? Oh and to top it off I've since thrown away the original gift cards so there is no way to remove the funds and place them back on the cards. Thanks in advance!

Open the App Store on your iPad. Scroll all the way to the bottom in the "Featured" tab. You should see your Apple ID there. It may indicate that you have that credit balance. If not, click the Apple ID button you see there and sign in if necessary and then click "View Apple ID". You should see the credit balance.
It will apply to your app (or iTunes music) purchases automatically.

Family Share and iTunes Library

So how well does the iTunes library play with Family Share?
Currently my wife and I share the same iTunes library. I sync both of our iPhones on iOS8, and her iPad with the same iTunes library. The iTunes library uses our joint iCloud account that we share and make purchases with. We also have our own iCloud accounts for email, messaging etc...
Can I continue syncing all our devices to our current iTunes library?

Here's what I'm finding from extreme trial and error personal experience. This is based on dropping the device as one of the 10 allowed on my account and no longer having the device use my iTunes account, but their own subjected to mine through the new Family Share feature.
1- The other devices will lose iTunes Match, if you have it.
2- I can see NO way to get to the content on iTunes 11.4 on my mac (BIG problem).
3- The only way I can see is download them on the phone, link the phone back to the other mac.
3- The other family member is completely confused with how things work now.
4- I have to physically go see what they download it no longer pops up in my library. I personally liked this as I've found some good songs and apps I would have never seen otherwise.
In your case what will happen is everything will disappear from your wife's devices. She will then have to go back into her iTunes on her iPhone or iPad and download whatever she can. There will be some things that disappear.
Personally - don't do it. If you have less than 10 devices and don't need the space there, there is NO reason to move over to this crap.

HT4865 So who believes Apple should be a bit more cautionary about the sharing of iMessages and other content when several members of a family share the same iCloud account and unknowing can audit each other's iMessages, Contacts, and god only knows what

I think Apple should be a bit more cautionary about iCloud and privacy. My family shares the same iCloud account as we all enjoy the music we collectively purchase on iTunes; we paid Apple for this feature with some kind of grouped account. We didn't know, however that this joins our devices so that iMessages, contacts, pictures and just about everything else is shared too. The unprivate default seems to be to share everything between all devices vs. to allow access by exception or by choice (or by password?). Sure, when my kids get all my texts I can go figure out why and fix it but that is in my mind the antithesis of privacy and could be quite embarrassing for any family. I guess it is good for stalking the kids or parents though if they don't know about the partyline approach to privacy. Maybe a tech solution would be to have the iPhone show somehow the extent of its audience to its user.

No argument from me about the vagaries of using and sharing Apple IDs. This can lead to unintended consequences, especially in a family situation.
If you're sharing the same ID for FaceTime, you might want to go to Settings>FaceTime, tap the ID, sign out, then sign in with separate IDs there too. Otherwise, you'll end up getting each other's FaceTime calls.
Also, if you need to migrate everyone's devices to separate iCloud accounts to keep your synced data separated, you can do this by saving any photo stream photos you wish to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If you are syncing notes with iCloud, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud), choose Keep on My iDevice and provide the password to turn off Find My iPhone. Then sign back in with a different Apple ID to create your new account and choose Merge to upload your data. Once everyone's devices are on separate accounts, you can go to icloud.com and delete each other's data from your accounts.

How do I use family share to setup a new device for my child when I don't already have one with iOS 8?

My kids want apple products.
I don't own any.
I buy an iPad for one and an iPhone for the other, but I can't set them up because they require me to setup Family Share and create accounts. I can't do that because I don't have a device with iOS 8 already setup.
I do have a valid AppleID. I've had it for years. I use it with iTunes.
I wish they would just let me manage the account setup and Family Share through a web page. Right now I'm dead in the water and Christmas is approaching fast.

I have found a solution.
It turns out that all the documentation I could find on the web was wrong. At least in the case of the iPad I just bought. I did manage to borrow a device so that I could setup family share and the kids accounts, but when I went to enter the new existing account into the setup of the iPad, it then started leading me through the process to create the account (clearly it didn't bother to check if it really existed already). In reality, I believe had I just entered a "new ID" for my child, that didn't exist, it would have led me through the same process. As it was, I had to back out to the first screen and skip the creation process, since I had already created the IDs elsewhere.
The only part I'm not clear on, is if I still would first have needed to turn on family sharing for my ID before starting this whole process, or whether it would automate that while creating the child AppleID.

Family Share - A CRUEL 365-day lockout, REALLY?

I bought my wife a new 128 GB iPad mini 3 on December 15th at Best Buy, I had been saving for this iPad for some time, and Lori had wanted the new iPad mini 3. Both my wife and I have bought multiple iPods over the years, use them, abuse them, and they just keep on playing through the abuse. We have brought 6 iPod of various generations through the years. I was so impressed with her iPad 3, I decided to buy myself a 4th Gen iPad. So Lori and I now both have iPads.
Lori has had her iTunes account for years, and she has bought a ton of music through her account, and we shared that music, with multiple iPod devices over the years. It worked out great. In the last two years Lori has been buying more TV Shows, and currently she has bought about 10 movies, so we watch the TV shows and Movies on our Windows Computers.
But now that both of us have iPads, well we wanted to setup family sharing. I had been hearing and semi-following all of the trouble that Apple was experiencing since the roll out of Family Sharing. I gained this awareness of the problems by reading many editorials and articles by seasoned Apple device owners in various online blogs and some major editorial sources. So I was a little leery of jumping into Family Sharing, but I read the process and I thought let’s give it a go. So a few days ago, I decided to print the Family Sharing Technical How-To Articles from the Apple Support web site. I read them multiple times and attempted to accomplish the feat. Well it turned out to be a feat a feat which is now impossible to resolve for us apparently.
I thought I understood the process, but ultimately I got confused with the whole process, although the first time I set Family Share up I had actually done it correctly but for whatever reason, it still would not allow us to share.
Bottom line I left Lori's family group, and I recall thinking to myself, maybe I need to setup myself as the Organizer thinking that this might be the way to get our sharing activated. Well I would find out later this was not the correct approach and may have sunk my ship.
So I decide to ask for help, I opened a case with Apple Support on Friday February 13th, 2015. I still don’t know what the problem is at this point, all that I know is that I cannot get Family Sharing to work. So I tell the Apple Support Representative what is going on and the Rep asks me impatiently at this point as if he needs to be somewhere else. Quote: "Why do you want to enable family sharing", (I thought REALLY)...... OKAY I admit the question just baffled me. So I said slowly…...because I want my wife and I to be able to share content back and forth with each other, I have come from a Windows world, and I told him my wife and I plan on migrating to Apple computers. So we figured we would get this whole family sharing thing all setup. I tell the Apple Support Rep that Lori my wife has a great deal of existing content, purchased as in Music, TV Shows, Movies, and iBooks. She has a lot of content, and I want access to it.
What THE APPLE REP said to me next blew me away. You have left Family Share twice, and the rules state you will not be able to enable Family Share for 365 days on the device where this occurred. (End of Story) mine!
I was not going to accept this, I wanted to have them explain the rationale for this customer service nightmare He says I don't know if we can do anything for you, but I will send it the a Tier 2 representative, and see what they say, he then says, but since it is 3:30 on a Friday afternoon, everybody is starting to leave so I am not optimistic that anybody is going to call you back today, as we are all leaving. Then the young man stated the best we can do at this point is to talk with you on Monday. So I accepted this, I made certain he had my correct cell number and although frustrated, I waited till Monday.
So when Monday February 16, 2015 rolls around, and I hang by the phone all day, no contact at all. So I start searching the Apple Support Web Site, to see what now, how do I proceed, well I was given a case ID so that was good, at least everything we had done will be saved in the CASE ID: 748510224
Well not so fast, it turns out that rather than try and call me back the Support Representative just up and closed my case. An email was sent to me wanting me to give them a rating of how great the service was. (NOT)
So there was no attempt to bring resolution and try to come to some satisfactory solution.
Bottom line I am stuck with the inability to Share these beautiful brand new devices two brand new iPads that I paid at close to a grand. Apparently I cannot even set Family Sharing up with these devices, well least wise not for another year.
The events over the last several days and my experience with Apple Support have given me pause regarding Apples. It’s a huge disappointment.
I still want to move to a MacBook Pro, and my wife still wants to get her iMac with Retina Display.
My singular Question: Is this how this must end? With us waiting for a whole year to get Family Sharing operational? This because I left my Family share twice on my iPad device.

That's better than the response I received. The supervisor with whom I spoke earlier today told me flat out there's nothing they can do, and I just have to wait a year.
I do hope they're looking at a solution for those of us who were just playing around with the feature to see how it works. I understand the rationale, but considering that there was no warning that the account would be locked out, that "solution" is uncharacteristic of Apple and simply unacceptable.

How to port a number from a Family Share plan?

This is my situation. I am the Account Owner on a Family Share plan with 2 lines. My husband is an Account Manager. I know I need to do an Assumption of Liability to make my husband the Account Owner and he will be able to keep his number and change his plan. I believe my number would then be a 2nd line on his account. I then want to port my number to an MVNO Prepaid service. Can I do this and keep my number and not affect my husbands service with Verizon? We have had our numbers for years and do not want to lose them. Our contract date is ending in 3 weeks and I will be waiting until we are month to month before porting out my number.

Nope makes no difference. He will tell Verizon Wireless he wants the account and the will pay the monthly charges. You then tell Verizon its OK to give the account and line etc. to him.
In certain cases when the run the credit check on the other person there may be a deposit required to have that service transferred.
Good Luck

How can i set up an apple id for a child in family share with a debit card?

I am a new iphone user and I would like to setup a family share account on the cloud for my daughters. It says I should be able to use a debit card, but it keeps telling me that I need a credit card to prove I am an adult? My card is a debit/credit card.

You can't. The use of a credit card to verify your identity and give consent for a child to access online services that may collect data is a legal requirement. You can change the payment method after setting it up if you like.
If that presents a problem for you, complain to your congressman. Apple didn't implement the requirement because the wanted to, but because the law requires them to.

Family share isn't working - we set it up and it was working fine for a few weeks then in the last few days it's stopped, we can't see the other members in our family share and it says we aren't set up but it doesn't allow us to confirm and reset up

Help! We set up family share a few weeks ago, and it was working fine with the organizer and two additional members. The three of us could see each other on app and iTunes stores and could view each other's purchased items. Then ... All of that disappeared. We cant see each other's profiles any more and we definitely can't view any purchased items. In addition, when we try to go in and jump start by downloading a free app or logging out and back of itunes, nothing works. It seems to show we have family sharing in the iCloud settings, and when we click the Apple ID it asks us to confirm, and we confirm, and are asked if we want to change accounts because then we trigger the 90 day freeze period. And we aren't changing any accounts - just trying to confirm the same accounts to get family share to work! We are all on the same ios 8.1.3 and os, so I don't know what else to try!

No, I am a media professional who uses his MacBook Pro to connect to external monitors, and needs to continue to do so. I don't want Apple TV. I want my laptop to work again, like it's supposed to. Like it used to.
I have a demonstration this week at work that requires me to plug into an LCD screen and I am hoping to have this resolved by then. I am trying to convince my department to buy a Retina Mac and thousands of dollars worth of video software for live shows, and if I can't make it work, then I can't exactly convince them (or myself) to buy what I have been researching.
Again, I don't want wireless video or Apple TV. I don't want to buy any more stuff. I want to know why my Thunderbolt to HDMI cable stopped working after my update, and how to fix it...preferably before this meeting.

My family shares an apple id so we can share music, etc. With the update, we are all getting texts from each other, etc! How do we fix that?

Our family shares an apple id. How do we have separate names for separate users?

Hello cmdenham97
The question I have is how are using your Apple ID on both of the iPhones. If it is just for purchases, then you can just have that Apple ID for purchases and then have separate accounts for iCloud to sync that data. Check out the article below for more information.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Regards,
-Norm G.

Can family members added as part of the Family Share feature of iOS 8 really erase other family members devices with the Find My iPhone feature?

I initiated a Chat session with Apple Support to see if this was really possible. The answer I got was that it DID seem possible at this time. If this is true, then Apple may want to look at giving the sharing device the option to disallow other family members from erasing that device remotely (or playing sound, entering lost mode).
I would be comfortable allowing my wife to lock my iphone or erase it remotely if needed, but I would not want any of my kids to have that ability.
Can somebody else confirm this could be done?
My case # with Apple is: 668372718
iPhone 5
iOS 8
Family Share
Find My iPhone
Good day,
Ryan

Just tested this. You have to enter the Apple ID Password for the device you are trying to remote erase. You CAN put the device in lost mode without the password, but you cannot initiate a remote wipe without the password for the device.

Can't add a family member to family share on icloud?

I Successfully added one child to family share but when I went to add second child it gets hung up on the screen where you type family members email. I type it in or select child's name from my list of contacts and then select NEXT. Nothing Happens. the blue letters of next fade to the light blue then the circle thing spins and the NEXT pops back up in blue and nothing happens. Can someone please help me figure out why I can't add a second child. Yes, they have an icloud account, I turned phone off and back on. Not sure what the problem is.

See if you can go to your Calendars App and select a previous event to see what Calendar the event was added to (iCloud or Yahoo). After that is determined you can go to www.iCloud.com or calendar.yahoo.com and add the event there to see if it will populate on your device. Another troubleshooting step is deleting the iCloud account from your device and also deleting the Yahoo account. Then check to see if you can add an event without it syncing to a email. If you can then it may have just been a bug and you can add both accounts back and try adding the event again. I would also recommend only using one service to sync your Contacts, Calendars, Reminders, etc. Such as either iCloud only or Yahoo only, as using multiple accounts means your data is spread around and can be hard to isolate when something goes wrong.

Why can't I just use my debit card for adding my child to family share?!

I want to use my child on family share but can't because I don't need or want a credit card, my bank has fraud protection, who actually just called me about fraud because I purchased the newest iPhone! I don't like credit cards. Why can't I just use my debit card as usual? Kids can get credit cards just as easily as they can debit cards! This is ridiculous. Why isn't there another option to verify I am the parent?! I am so beyond angry right now. Like I am being punished for not owning a credit card!! Otherwise there will be another way to do this. A person should have the freedom to use their chosen form of payment without missing out on all the options available. Honestly even if I wanted a credit card I haven't enough credit because of past mistakes. So this is not making me happy at all.

Mad Parent,
I feel your pain. We refuse to have credit cards, too; yet it's required in order to create a child's apple id. I will most definitely be leaving feedback with Apple. This is absolutely ridiculous that we can't just use our debit cards! Mine is a VISA. I use it to make CREDIT CARD transactions everywhere else, why not be able to use it the same way here!?
I just had to restore my sons phone because he forgot his 4-digit password and got it disabled. I didn't have it already on my itunes so my only option was to restore it. I wanted to create his own apple id so he didn't have to keep using mine. Because every time he downloads a new game it automatically ends up on MY device as well, not just his. Anyway, he needs his own apple id. But, apparently, that won't be happening until Apple gets their heads out of their butts and figures out how to serve ALL of their customers!
Signed,
Equally Mad Parent

Why Family Share not show up on my MacBook Pro? Help

I am supposed to be part of a Family Share account. I can access Family Share & other family member's purchases on my iPad but NOT on my MacBook Pro that is running Maverick OS. I log into iTunes, click on the drop down window at the top where my name is located but when the window drops down Family Share is not an option nor am I able to see the names of the other family members in the group. I have tried going to "System Preferences" to "iCloud" and then try to look for "Manage Family" but it is not there. Even if I then if after getting to "iCloud" & logging into "Account Details" there is not anything about "Manage Family" or "Family Share"
Can you not participate with Family Share using Maverick OS?
I would REALLY appreciate assistance with this issue.

Hi susieqk,
Welcome to the Support Communities! The reason you are not seeing the Family Sharing account on your MacBook Pro is because Family Sharing requires OS X Yosemite on your computer.
Apple - iCloud - Family Sharing
System requirements for iCloud - Apple Support
http://support.apple.com/en-us/HT4759
Family Sharing
iOS 8
OS X Yosemite
iTunes 12
iCloud for Windows 4.0
iTunes 12
Apple TV software 7
Here is some general information about OS X Yosemite should you choose the free upgrade.
OS X Yosemite - What's New
http://help.apple.com/osx-yosemite/whats-new/from-mavericks/#/dar08446b32f
OS X - Upgrade to Yosemite - Apple Support
https://www.apple.com/support/osx/upgrade/
Cheers,
Judy

Two phones with same ID. How do I set up new account on one phone to begin using family share?

sset up wife's phone with my Apple ID so we could share all music I downloaded. Now we want to use family share but I keep finding if we change her Apple id on her phone she will have to wait 90 days to start syncing using family share.
Please help.

You can recover the password for the existing account at https://iforgot.apple.com

HT5661 Can I have 4 devices in my family share an iTunes account but have different apple IDs to have seperate I climb backups?

Can I have 4 idevices in my family share an iTunes account but have separate apple IDs for iCloud and FaceTime ?

Apps and Music are not from iCloud. Are from iTunes and App Store.
You can change this from: Settings>iTunes and App Stores>Sign out and sign in with new ID, but you will have to pay again to download apps that you already have in your old account. Or leave it as it is to share purchases with your son.

Family share

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