Family Sharing Approval of App keeps Looping

I have my son and daughter setup for Family Sharing. My son has requested for two apps from his iMac (OS 10.10). On My iMac (also OS 10.10) I have selected one notification and have hit "APPROVE' button. It prompts me to sign in to purchase the app (Although it is a FREE app $0.00) and already has my ICLOUD username defaulted in grey, but prompts for ICLOUD password. I enter this and select OK - it keeps repeating this prompting for the password.
I have confirmed I have the correct password by logging into he accounts section of my ICLOUD account via System Preferences.
I have tried the 2nd notification, and also asked him to send a new one (third) request through - but the same 'looping' upon selecting APPROVE/DECLINE occurs.
Per above, I have also attempted to DECLINE the request, but it also prompts for my ICLOUD Password repeatedly.

No, did not find a solution, but the looping stopped - it may have been on one set of requests - I'm not really sure.
I am having other issues with Family Sharing request - notifications don't appear on all devices and once approved they app is not loading on requestors device etc. Great concept but its harder than it needs to be at the moment.

Similar Messages

Family Sharing with different App Store countries

Hi,
I am registered with the UK App Store (my credit card being issued by a UK bank). I have invited other family members, who live in another nation and are with that nation App Store, to join my Family Sharing. As they tried to accept my invite, they were prompted to switch to the UK App Store, which apparently they cannot do because they have a different nation credit card. I searched the internet for clarification on this point, having had no luck I decided to post here.
I am trying to establish the following facts:
- Can one person with account in country A join family member invitation from country B?
- If that is possible, would it be possible for person in country A to keep purchasing content from country A store (with his local credit card rather than the master card which is registered in country B)? This would be the problem with movies which, if purchased on country B, will be in a different language that those available in country A.
Thanks in advance to whomever is able to shed some light on this matter!
Best,
Massimo

I'm afraid you can't. All family members must use the same iTunes store country or region.

Family Sharing and free apps - add to my own purchase history?

Hi, my wife has a collection of free iPhone apps on her Apple ID's purchase history.
We have set up Family Sharing, and all is working well - we can share and install each other's apps.
However, is there a way to add free apps she has previously downloaded on her own account to my own purchase history too? For example, she has Apple's 'Remote' app on her account, and it would be nice to know it was also attached to my own purchase history - however, when I download it, I get the message telling me it is linked to her account under family sharing.
Is there any way to download it to my own account so it shows in both of our purchase histories?
Thanks,

Hi, my wife has a collection of free iPhone apps on her Apple ID's purchase history.
We have set up Family Sharing, and all is working well - we can share and install each other's apps.
However, is there a way to add free apps she has previously downloaded on her own account to my own purchase history too? For example, she has Apple's 'Remote' app on her account, and it would be nice to know it was also attached to my own purchase history - however, when I download it, I get the message telling me it is linked to her account under family sharing.
Is there any way to download it to my own account so it shows in both of our purchase histories?
Thanks,

Family sharing approval screen for iCloud storage is blank

I have family sharing set up with my spouse and kids, and both me and my spouse are set as approvers. We all have iOS 8.0.1.
My daughter needs to purchase an iCloud storage plan. She's able to pick the plan, enter her iTunes account's password, and gets the pop-up saying that her parents will be asked.
We then get the notification pop-up on both parents' devices (iPhone 4s and iPad 4). But on our devices, when we click on the notification, a dialog box comes up that takes up most of the screen but is empty. The only thing is a Cancel link in the upper left. So we can't approve or reject anything.
Any ideas?

(In my original post, a correction, all devices were 8.0)
I Upgraded all devices to 8.0.2. Then initiated a purchase of music in iTunes on my daughter's phone. The approval worked, although I had to enter the iTunes password several times on both ends, which was annoying. I was then able to do a storage upgrade purchase.
So, I'm not sure what actually fixed it. I think it may have been complicated by the fact that, I originally had my credit card associated (also) on my daughters Apple id account, and removed it (since family sharing made it unnecessary).

Family Sharing and in-app purchases (IAP)

Is there any way to share in-app purchases with Family Sharing feature?
I bought full app via in-game unlock button, but when I do the same on a shared device, it says I must buy it, and asks to enter security code for payment method.
All others apps share fine, but when it comes to in-app purchases, it says that a free game demo IS shared content and I can "download it for free" when I "buy" it in App Store. At the same time the full game itself (via in-game unlock) IS NOT shared. So what's the point?

No. in app purchases are not sharable.
Which purchased content can I share using Family Sharing

Issue with Family Sharing and unshareable apps

My husband and I just upgraded to iPhone 6's with iOS 8.0. Previously, we both used my Apple ID for all app purchases on our old phones. With iOS 8.0, we turned on the Family Sharing feature. We would both like to install the mobile app for our bank (TD (Canada)). With Family Sharing turned on, this app is listed as one of my purchases. However, it is also listed as "unshareable". I can install the app on my phone, but when my husband tries to install the app, he gets a message saying that the app has already been purchased using a different Apple ID and cannot be installed on his phone. Note that on his phone, he does not even see the app under my purchases when he goes to App Store | Updates | Purchased. However, if he searches for the app in the App Store, instead of a "FREE" button, he sees the iCloud download icon.
Has anyone else run into this problem and figured out how to fix it, or is this just an iOS 8.0/iTunes/App Store/iCloud bug? It actually does not make sense that a free banking app would be "unshareable" under Family Sharing in the first place since several members of the same family will most likely use the same bank.
Thanks for your help!

I have the same issue. I spent an hour on the phone with Apple and they don't have a clean fix for it. The issue seems to be with apps that developers have not yet set the Family share-able flag as yes or no. They said that when developers update the flag this will resolve itself. Meanwhile, if in the app store the details of the app under Family Sharing it says "Not Available" it will be an issue. I found a reasonable workaround for this particular issue by hiding the original purchase and "re-purchasing" as follows: Disclaimer/Note: Not all Apps are share-able, (even free ones.) If the app you are trying to deal with is an actual paid for app, you will be buying it again! Better to wait until the core issue gets fixed, unless you are willing to pay for it again.
1. On a PC or Mac, in iTunes, have the original purchaser log in to the iTunes store, then under Quick Links click on Purchased. Click on Apps at the top and find the app that is at issue. (Hint: The apps are not necessarily listed under the obvious app name. I was looking for Colorspot from SherwinWilliams, and found it under SherwinWlliams, not Colorspot.) Once you find the app, hover over it and click on the X in the upper left corner to hide it. Do this for all the apps that are at issue. (See Disclaimer/Note above)
2. On the iOS device that is having the problem, close the App Store app. (If you have many apps at issue you might make a list, or take a screenshot first)
3. On the same iOS device, find the app and delete it. (not ideal but it works!). Once you have all the apps at issue deleted, reboot, and make sure you are logged in to the iTunes store as the secondary "purchaser", (If you are logged in as the original purchaser you probably wouldn't have the issue in the first place, although to me that means going a bit backwards and not really using the Family Sharing program.)
4. Open the App store app, if you started the whole process with an app that wouldn't update, confirm that the app is no longer listed.
5. Search the store for the problem app as though it was a new purchase (at this point it is.) Once found, it should be listed with the "Free" or a "price" icon. If it shows the cloud and download arrow icon the hiding you did in step 1 hasn't updated yet. Wait awhile longer. (Reboot again? Re-log into store again?) (Also note here, that a properly shared app will show the cloud/download arrow icon and would be download-able without issue.) If it shows as Update, it hasn't actually been deleted from the device. If all is well, you should be able to proceed with a typical "purchase" of the item. (See Disclaimer/Note above) If the family member has multiple devices, repeat 2-5 for each device.
If you have multiple family sharing members wanting the app you will have to repeat step 1, hiding the purchase in each iTunes account until all family members have gone through the re-purchase process. After fixing all of their devices, each person can go back into iTunes, click on Account under Quick Links, go to iTunes in the Cloud section, Hidden Purchases line, click Manage, and unhide the hidden apps. This would be important for future sharing when the bugs get worked out.
Good luck!

WDA app keeps looping

Hi,
For some reason a WDA app. i've set up via the WDA iView keeps looping.
The solution is to deactivate, then activate Default_host\SAP\option in SICF.
This procedure is required once in a while - do you guys know a more permanent solution to this?
Regards
Lasse

Hello Lasse,
What is the SAP_BASIS version you have?
Probably you should implement the latest Unified Rendering corrections for your SAP_BASIS release, clear the ICM cache and browser cache and only then test the application.
I hope this helps.
Best regards,
Cristiano

Family Sharing and the App Store

There are two weird things I'm noticing now that I've set up Family Sharing for my wife and myself.
1) Both of our iCloud Account pictures in the Settings App are the same. If I change my iCloud picture to myself, both our iCloud accounts (though they are set up with separate email addresses) change to the same picture. The same happens if my wife sets her iCloud account picture - it changes both our accounts' pictures.
2) When I go to the App Store, under Purchased I get two sections: My Purchases, and my wife's purchases, listed under her name. If my wife goes to the App Store and goes to Purchased, she gets the message "This iTunes account is set up to use Family Sharing with a different iCloud account than [my email address]." This is despite logging completely out of iCloud and the App Store on her phone, leaving Family Sharing, and rejoining everything using her Apple ID.
Has anyone else noticed strange or similar behavior?

I have fixed the first issue. Both our phones use my iCloud account for contacts (primary iCloud account on my phone, secondary iCloud account on my wife's phone), but apparently that now messes with how the phone identifies who you are. I have since enabled my wife's iCloud contacts and added one card for herself, using Settings > General > Siri to set that new card as her contact card. Now our iCloud accounts both show our respective pictures, but we can still share contacts.
However, even after turning off Family Sharing on my wife's iCloud account and re-adding her to my Family Sharing account, we still get the message on her phone in App Store > Purchases that "This iTunes account is set up to use Family Sharing with a different iCloud account than b***". There is a Learn More button, but this simply takes me to her phone's iCloud account where it clearly shows that her iCloud is set up in family sharing with my b*** email address. Under App Store > Purchases on my phone, I am able to view both my purchases and, supposedly, her purchases (currently empty).
No one else has seen this problem?

Imagent.app keeps looping

Hello,
imagent.app keeps asking for firewall, allow or deny. but it appears for less then 1 sec and disappears 1 min later same again and same and same and same. i cant catch it. it makes me crazy cant concantrate anything did 3 times of clean installation of OS. added firewall. deleted and waited for request and same issue again. can you help me please ?
Thanks

i dont know it makes me crazy. i keep having a trollface mask on my face with fu's.

Icloud password loop when declining an ask to buy purchase using family sharing

My daughter asked to buy an app using family sharing. I received the notification on my phone and when I hit decline, it asks for my icloud password. When entered, it asks continuously and will not finalize declining the purchase. Same process on my wife's phone. We were able to approve a purchase, just not decline one.
Help please.
I am using a 4s, my daughter and wife both have 5cs. All running iOS8 with family sharing set up.

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

New iPhone Family Sharing App Store Error Message

All,
Not sure if this is the right community to ask this question. If not please move it.
I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
"This iTunes account is setup to use Family Sharing with a different iCloud account than [email protected] Learn More"
I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.
My old iPhone and my iPad also do not display this message when I go to the App Store.
Any ideas?

I experienced this problem, too -- and with the help of an Apple support rep, figured out a way out.
Go into Settings and turn off automatic date and time, and set your phone back a year. Then go back and turn automating date and time back on, to get back to the present. Now go to Settings > iTunes & App Stores, click on your AppleID, and re-enter it and your password. Finally, go back to the App Store (or iTunes Store) and try to download what you had been trying before -- and if you're like me, it will now pop up with a new set of Terms and Conditions for you to approve. After you approve, you'll be able to download whatever you had been trying to.
It appeared, in my case, that Apple needed to present me with a new Terms & Conditions to approve, but for some reason, iOS 6 and the Apple mother ship weren't communicating correctly about how to do that, and I was stuck with the "Could Not Sign In" message. Changing the iPhone's time and/or re-signing in via Settings > iTunes & App Stores resolved the roadblock for some reason. Hope this works for others as well!

Family Sharing apps not possible to share

Have Family Sharing but the apps does not appear on members list as "purchased". They have to be paid for. Why?
If I log on as me, dad, organizer, then the apps are downloadable and does not have to purchase them again.
Setup: 2 IOS8 (iPhone5) + 1 IOS7 (iPhone4) + 1 IOS6 (iPhone3); but the IOS version has no impact..the same happens on all three NOT signed in as Organizer

ApplePate,
Not all content can be downloaded via Family Sharing. The information outlined below details how to go about determining if content can be shared via Family Sharing.
Make sure that an app is shareable
To see if you can share an app, go to its product page in the App Store and scroll down to Information. Then see if it says Yes or No in the Family Sharing section.
Some apps may not be enabled for Family Sharing. If you’ve acquired one of these apps, you will be able to see it in your purchase history, but your family members won't be able to see or redownload it.
If you don't see your family's shared content
https://support.apple.com/en-us/HT201454
Regards,
Allen

Family Sharing Ask to Buy Not Working (with exact explanation)

I see lots of posts on this, so I will try to be very specific in hopes someone can solve this and others can learn from it too.
My family has 4 iPhones: my iPhone 6; my sons' two iPhone 6 Plus iPhones; and my daughter's iPhone 5S. All are running the latest iOS 8 (8.0.2).
I cannot seem to get any of my kids iPhones, with all of us on Family Sharing, to send a request to my iPhone for purchases they want to make. Despite what I believe is the correct setup for Family Sharing, they get asked for the security code of my credit card. I will go through the setup and steps in painstaking detail in hopes this helps:
In Settings > iCloud > Family I have myself as the "Organizer" and my 3 kids, with the "accounts" as follows:
Me = the regular iTunes account I have had for years
Son #1 = @icloud iTunes account I made on his iPhone with the new process for minors
Son #2 = ditto above, except for this son
Daughter = ditto above, except for my daughter
"Ask to Buy" is turned on for all 3 of my kids accounts
In iTunes & App Store on my iPhone 6 the Apple ID is indeed my Apple ID
In each of my kids' iPhones, in Settings > iCloud, it shows the same @icloud account as mentioned above. In other words, each of them have as their iCloud account the same ID as what I see in the Family Sharing on my iPhone.
Similarly in each of my kids' iPhones, in Settings > iTunes & App Store, the Apple ID is the same @icloud account for that respective kid's iPhone.
When I go to make a purchase on any of my kids' iPhones, here's exactly what happens…the example being to buy the movie Godzilla
Videos > Store > Search > "Godzilla" > "$19.99 BUY" > "BUY MOVIE" … up comes the "Sign In to iTunes Store" box that asks "Enter the Apple ID password for the [email protected]" (correct ID for that phone) … I enter the correct password for that kid's account … and then get the "Payment Verification Required" which says "Your Family Organizer, <my correct iTunes account> must enter the security code for the payment method." … I then press Continue and this is where it really surprises me … instead of sending any request to my iPhone (I get nothing) it brings up "Account Settings" and asks for the Security Code for my credit card. What the heck? Shouldn't this instead trigger a request to my iPhone? At this point there's no way to proceed. If I hit Cancel it exits out. If I hit Done (without entering the credit card security code) I get the notice "Confirmation Required" which says "Do you still want to buy Godzilla (2014) for $19.99?" … if I say Continue, I get the very same "Payment Verification Required" as mentioned above, which returns me again to the page asking for the credit card security code, essentially an endless loop.
Help! I am hoping someone knows how to solve this problem (and that this post helps others with similar problems).
Thanks for any help!

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

How can I use family sharing, but allow my daughter to purchase with her iTunes allowance without asking permission?

I love the idea of iTunes family sharing, but I don't think it currently supports my situation.
My daughter's iTunes account gets a monthly allowance (plus occasional gift cards), and does not have a credit card tied to it. That way, she can buy whatever she wants, but only with her existing account balance.
I'd like to tie her account to mine via family sharing, but want to keep her spending limited to just her allowance balance. Also, I don't need to grant permission each time she wants to buy something when using her balance. Ideally, she would be permitted to buy exactly as she does now (no permission necessary, no credit card on the account, and only using allowance funds), but also be tied my family account to listen to music I've already bought.
It appears that my 3 options are:
Do not do family sharing and keep the accounts separate.
Tie the accounts together, put "ask to buy" on her account, and then get bugged for permission each time she wants to get something (as well as keep track myself of her going over her allowance and dipping into my credit card).
Tie the accounts together, don't use "ask to buy", and keep my fingers crossed that she doesn't spend more than her allowance amount (because iTunes would permit spending more than that and charge my card).
Options 2 and 3 don't work for me, and option 1 doesn't take advantage of family sharing.
Can I have a family sharing account that *doesn't* charge to my credit card?

Hello jeffchr,
Thanks for the question. Based on what you stated, it seems like you don't want to be billed for a family members purchases. I would recommend that you read these articles, they explain the features options.
Family Sharing
All new iTunes, iBooks, and App Store purchases initiated by family members will be billed to the family organizer’s account.
Family purchases and payments
Making purchases
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.
How iTunes Store purchases are billed
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
Thanks for using Apple Support Communities.
Cheers,
Mario

ITunes Family Sharing - Ask to Buy - I, the pay source, want the option to be asked regardless of age!

Ask to Buy in Family Sharing does not require a person over 18 to at least ask the payer to provide approval when purchasing. Not even the option to turn it on/off ???
How Lame is this… are you telling me that kids/young adults/even grown adults over 18 are responsible enough (or naturally mature enough) to NOT have to seek their parents/payer's approval for spending their money on "entertainment" for themselves? Give me the DANG option as the OWNER and pay source to turn them off if/when I want to. Its like keys to the car. Irresponsibility or disregard to responsibility will get you grounded and the key taken away. I see this PRIVILEGE no different and thus MUST be revokable (at the payer's discretion at any time).
If I am paying for it.. I want to know about it.. no matter how old the person is I am sharing my library with. Its a check and balance / courtsey thing… not a trust thing.
GIVE ME THE 'ASK TO BUY' OPTION FOR FAMILY MEMBERS 18 or older. Or Apple can build roles other than child(less then 18) or adult (18 or more) that I can place them in that role myself with the desired permissions (like a College Student)!
I DO NOT think is it safe or secure to assume that the Ask to Buy option can be disabled permanently for anyone 18 or over. What if the device is left unattended or stolen and somehow accessed without permission .. that's way to easy for a dishonest person to empty you out!
I will not be using this feature until this is an option. I love the idea and it would be very helpful/useful if this only this option existed.
I'm the parent, I decide this type of thing in my household, not Apple!
Steve

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

Family Sharing Approval of App keeps Looping

Similar Messages

Maybe you are looking for