Family sharing. i have set my wife up on family sharing and each time we try to download a book or an app, we are requested that i update the payment details. I have done this and we still cannot share.. what do i do or how do i update the payment
family sharing. i have set my wife up on family sharing and each time we try to download a book or an app, we are requested that i update the payment details. I have done this and we still cannot share.. what do i do or how do i update the payment details to enable my wife to download
Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.
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Macbook Air 10.10.2 OS X Yosemite
Memory: 4GB 1600 MHzYou can return a new Mac within 14 days of purchase.
Return it and get another one With at least 8GB RAM.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273 -
I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem
Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario -
Every time I try to download a free or paid app or in iTunes
it asks me for a credit card. (Which i don't have one)
How can i download free apps without a credit card and not reset my apple ID?
I already put in 20$!!!!!How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
Cheers, Tom -
Hi. I tried to upload photos to Facebook from iPhoto yesterday and each time I try, Safari freezes and I have to force quit, and finder also freezes. This was all working fine a week ago and I have done nothing that I know of to the PC. Thanks
safari freezes when i click upload photo on Facebook
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I have an IPhone 4 and each time I try to update to iOS 7.0.6 I receive an error message. I have gone through te update process about 3 times and each time I get message saying there was an error and it was unable to update.
What is the error message, and the error number specifically? You can look it up here: http://support.apple.com/kb/TS3694
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I just purchased Adobe Acrobat Pro and am getting an error each time I try to download it. Help, please and thanks.
Hi Melanie Wheeler,
Please let us know the Exact error message, that you are facing while downloading Acrobat.
Hope to hear from you soon.
Regards,
Rahul Tyagi -
Indesign CC - I am trying to renumber a indesign book and each time I try it crashes any suggestions
Indesign CC - I am trying to renumber a indesign book and each time I try it crashes any suggestions?
Moved from the Creative Cloud to the InDesign forum. They will be able to help you here.
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I have a family itunes account with several devices attached... I can make purchases on all except the newest one.... each time I try to make a puchase it asks me to confirm security questions that I have never set
The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I am in the middle of updating my Iphone4 to I0S7, it's on the step to agree to the privacy policy, I've done this, but it hasn't moved off of this screen, what do I do now??
It is a bad situation. Your credit card expired but you cannot change it because FormsCentral is retiring.
Please consider moving your forms to JotForm right away. It takes a few minutes to do it using JotForm new Import Wizard:
http://www.jotform.com/formscentral/ -
i am haveing trouble on my mac downloading an audio disc to i tunes it is only downloading half of the dics any ideas please .
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
Hi - I have an iPad 1 16Gb and need to upgrade ios. It has never been upgraded and I am not sure how to proceed? Can u help? Thanx
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
An iPad 1 can only be updated to iOS 5.1.1.
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update.
Cheers, Tom -
I just got new ATT dsl internet service. Now, when I try and log into my YouTube account and numerous other websites, instead of logging me in, the screen turns black with a message displayed saying, "connection not trusted." On most sites, it will give me the option to either, "get me out of here" or "I understand the risks, allow exception." When I try logging into YouTube, the only option I have is; "get me out of here!"
Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
* https://support.mozilla.com/kb/Secure+Connection+Failed
You can retrieve the certificate and check who issued the certificate and other details like when it is valid.
* Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
* Click the "View..." button to inspect the certificate and check who is the issuer. -
I purchased two films on itunes but everytime I try to download on my ipad I get download erroe. I shut off and restarted I have sufficien memory, what do I do
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom -
HELP!
Back up all data.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM.
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