Family sharing not showing other family members' purchases

I installed Family Sharing about a week ago. It worked great, and everyone was able to download music (didn't try apps). Now not listing any family members under Purchased in iTunes (whether on Mac or iOS). Same for other family members. In app store, I see other family members listed, but, if I click on it, it says they have no purchases (clearly not true). Tried all hints at If you don't see your family's shared content - Apple Support with no luck. Also, fully disabled family sharing and then re-invited everyone, but still no luck. Any idea how to correct this issue?

I have the same issue. I can see my wife's purchases but on her phone, it says that I have no purchases. I also tried If you don't see your family's shared content - Apple Support and disabling family sharing and re-inviting her. I would also like to know how to fix this.

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Family Sharing not showing Organizer's Purchases for other family members

I have enabled Family Sharing on my device as the Organizer and added my wife's Apple ID to my list of family members. She has accepted the invitation on her end and we both see each other in the Family Sharing list within Settings->iCloud->Family Sharing. If I go to the App Store (remember, I'm the organizer), and I choose Updates->Purchased->Family Purchases (choosing my wife's Apple ID) I can see all the apps she's purchased. It won't work the other way around, though. If she goes to the App Store and tries to view my purchases, she gets a blank screen.
I have already checked to see if I'm hiding purchases, I'm not. In Settings->iCloud->Family Sharing->Me, I have Share My Purchases enabled. I've signed in and out of iCloud, and she's done the same. I've confirmed my Apple ID, and she's done the same. We can't figure it out. Why in the world is she a part of the Family Sharing group, but we can't get it so she can view my purchased apps?

I have the same issue. I can see my wife's purchases but on her phone, it says that I have no purchases. I also tried If you don't see your family's shared content - Apple Support and disabling family sharing and re-inviting her. I would also like to know how to fix this.

Family sharing not allowing me to make purchases without using my husband's payment method

My Husband and I recently took the plunge and joined Family Sharing.
Having pretty hectic lives, we haven't worked it all out as yet - and today, I tried purchasing an App - and all of a sudden I am being required to use my husbands iTunes account and Payment Methods, rather than my own, which I have used for many years.
We did make my husband the organiser, however, I am on the account as an adult, and find this sudden change invasive and unacceptable. Nothing in the literature explaining family sharing says that the adult who is not the organiser, can no longer control their own purchases and purchase methods.
we love the idea of family sharing for photos, movies, apps, books etc .... However I do not want my purchases and subscription communications to go through to my husband. We are both busy, independent adults - and although we have nothing to hide from one another, what we each do should be communicated to and controlled by each of us.
I just called support, and they are telling me that there is nothing they can do about this ?
Anyone got any advice, or experiences to share ? TIA

Your purchases will be charged against the Organizer's charge card on file, but they will reside under the Apple ID that you are purchasing them under (so if later, you were to leave Family Sharing, they would be "owned" by your Apple ID). If you have a gift card on file for your Apple ID, it will take the funds from the gift card first before going to the Organizer's charge card, but the entire set-up of Family Sharing is one that is designed to charge all purchases against the Organizer's card on file.
How is the set-up invasive, exactly? Family Sharing is primarily designed for families, especially ones with small children. The FAQs and ad pages are very clear about the fact that the Organizer pay for all purchases:
https://www.apple.com/icloud/family-sharing/
Cheers,
GB

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden

How do I set up family sharing if all my family members emails are already associated with my iTunes account?

I want to set up family sharing but it won't let me because all the emails are already associated with the one iTunes account we have. I am afraid to delete because my children use that email address for text messaging. How do I set up family sharing if all my family members emails are already associated with my iTunes account?

Hey Wendaroski,
I am not quite sure what you mean by "my family members emails are already associated with my iTunes account" but what you need for each family member is an Apple ID. Yours would be the one for your iTunes account.
If the other members of the family already have an Apple ID you can invite them to join the family group. If not they will need to create one, using their email address. This article shows how -
Set up an Apple ID in iTunes - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

Family sharing not sharing payment information

Family sharing not sharing payment information
We have two iPhones on iOS 8. Previously my Apple ID was logged into my wife's phone for iTunes and app purchases to share purchases (she's had her own apple is for iCloud all along) . I set up family sharing, on my phone first. I'm the organizer. I invited my wife, switched her Apple ID in settings in iTunes and app purchases to her own Apple ID. Both of us can see we are in the family in iCloud settings. But in the iTunes part it looks like normal, with seperate accounts. If we view purchase in the App Store both accounts are listed (and looks like both accounts show all the same apps that I've purchased previous to setting this up).
Is that right?
More importantly when I go to make an iTunes purchase on my wife's phone, it doesn't try to use any shared payment. It wants to update HER credit card on her account.
My phone says the credit card is shared.
What setting have I missed here?
And I keep seeing this question asked but no clear answer. Will she loose access to any apps or music purchased before the family? They all show under her account now. Apple said somewhere that a legacy account would be allowed. I'm afraid to play too much with it after hearing people are getting locked out for a year.
Thanks for any help!!

Your purchases will be charged against the Organizer's charge card on file, but they will reside under the Apple ID that you are purchasing them under (so if later, you were to leave Family Sharing, they would be "owned" by your Apple ID). If you have a gift card on file for your Apple ID, it will take the funds from the gift card first before going to the Organizer's charge card, but the entire set-up of Family Sharing is one that is designed to charge all purchases against the Organizer's card on file.
How is the set-up invasive, exactly? Family Sharing is primarily designed for families, especially ones with small children. The FAQs and ad pages are very clear about the fact that the Organizer pay for all purchases:
https://www.apple.com/icloud/family-sharing/
Cheers,
GB

HT204053 If I am joined into a family sharing group and I share my purchases does this mean they see all my apps that I have downloaded and the ones that had at once but deleted?R

If I am joined into a family sharing group and I share my purchases does this mean they see all my apps that I have downloaded and the ones that had at once but deleted?

Hi apples-consecutive-buyer-for-life,
Family Sharing makes all of your past purchases available to other family group members, including most apps. See this article on what content can be shared -
Which purchased content can I share using Family Sharing
Note also that content can be hidden. See this article -
Hide and unhide purchases in the Mac App Store
Thanks for using Apple Support Communities.
Best,
Brett L

HT201272 I downloaded sveral ringtones and they are not showing up in my purchased items. I had to wipe out my phone so they are not on there anymore. Please, any advice would be appreciated!

I recently had to wipe out my phone and lost everything! I have been able to recover all apps, pics, songs. Lost alot of my contacts due to me not backing up my info to icloud more often. (my mistake) However, I cant find any of my purchased ringtones. They are not showing up in my purchase history on itunes either. I do have the receipts for all of them tho.
Any advice or info would be greatly appreciated!

Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

I am trying to download previously purchased music from iTunes, it show "purchased" in iTunes Store but does not show up under previous purchase tab

There are several albums that I've previously purchased that somehow were deleted from my computer & iPad. When I go to download available purchases on PC it say that all available punches have been downloaded. When I check iTunes Store it show as "purchased". When I try to check & download from iCloud via either iPad or PC these items do not show up under items purchased.
I can't even re-purchase the item, which I've tried since it shows as purchased in iTunes Store. This is very troublesome because there is no way for me to access these previous purchases. I have been using iTunes & various Apple products with the iTunes Store for several years & there is a lot of money invested in these previous purchases, that there is no way for me to access. As mentioned, I'd even be willing to re-purchase some of these items (though this should be unnecessary). But, the iTunes Store won't let me, because the items show up as purchased in store, but not on any of my devices!!!
Help!

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

ITunes says i've purchased music but it will not re-download and it is not showing up in my purchased area

I bought Demi Lovato - "Unbroken" along with multiple other music purchases but this is the only album that does not show up in my purchased area or has the feature of re-downloading when i search it into iTunes. I have a new laptop and even on my old laptop which i purchased it on, it is not re-downloadable or even re-purchasable. I am using the exactly the same iTunes iD. It is in my itunes on my old laptop but I can't download or purchase it again onto my new laptop eventhough it says it has already been purchased but it doesn't show up in my purchased area. Also, i go onto my old laptop and i meet the same problem. Hope you understand this, thanks

Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Are you sure you meet the requirements? It is not possible to purchase Mavericks because it was a free download. However, you no longer can download Mavericks since the release of Yosemite. If Mavericks works on your model, then so will Yosemite. Frankly, though, for a computer that age I would stick with Snow Leopard. It will allow you to use any older PPC applications none of which will work in Lion or later. Snow Leopard will perform faster for you on that model.

HT201272 I pre ordered Avicii's album, it says purchased but not showing up in my purchased folder and not allowing me to download. Just says purchased

As I said I pre-ordered the album, however I had already bought the two songs (Wake Me Up and You Make Me).When the preorder went through in the first place, it was not showing up as a download, it showed up as an iCloud download. I thought it was weird however I still went forward and downloaded it. Wasn't a huge deal but the two singles werent showing up as part of the album, they were the singles. That bugged me so I thought deleting them all and re downloading them would work and I would have the whole album instead of a part album and two singles. However, now in iTunes it says that the album (True) is purchased and there is no way of re-downloading. It is not showing up as a purchase anywhere else though... I've gone to the iTunes front page, went to the purchased tabs and it says the last purchased song was "Skip to the Good Bit" by Rizzle Kicks (good song btw). On my iPod there it is not in recently listened to or added< almost no record that I've bought these songs. I would even re-purchase. I wouldn't entirely want to, but thats not even an option...

Hi there MeganElizabeth02061999,
You may want to check your past purchases and see if you can find the tracks there. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

Songs I have purchased on iTunes are not showing up in my Purchased playlist but are in my iTunes library

This has only been happening since updating my iPhone 5 to the new IOS 7.0.2 software and it has duplicated a new purchased playlist on my iTunes library. I have tried syncing the iPhone to my computer but still no luck they are not showing up in my purchased playlist.
In saying that, some songs I purchase do show up in the playlist but others don't or only half of an album shows even though I have downloaded the whole thing. It is driving me crazy!! Has anyone else got this problem and what did they do to sort it?
Thanks!

Hi samfergs,
I'm not sure how the Purchased Playlist decides what to put into it, but if you want to see all of your purchased items, then you need to go to the iTunes Store, and on the right side, under Quick Links, click on Purchased.
Then, click on the Music (or whatever other purchased items tab you want to look at). If you are looking at Music, click on All Songs, and then on "All" or "Not on this Computer" (depending on what you want to see).
Cheers,
GB

HT201272 I just downloaded a movie on I-tunes and can't find it to watch it. It does not show up in my "purchased" or "download" screens

How do I locate a movie that I rented and downloaded through ITunes? It does not show up in my purchased or downloads screens.

Have you looked in your video app.

Why is my recent purchase not showing up in my purchase history?

I made a purchase and the parcel was shipped to me by UPS. I got confirmation that it is delivered to some dock in KY. I called the seller and they said it was shipped to eBay's secondary shipping area and it will be forwarded on to me (in Canada)... and I will get confirmation from eBay. They said to check my Purchase History in my eBay account and it will give me the second tracking number from another carrier. I checked my Payment History and there isn't even a record that I made the purchase. How do I contact someone from eBay to resolve this? Anybody else have a problem with things not showing up in their Purchase History?

Don't panic.the parcel was shipped to me by UPS.UPS or USPS?In any case it was NOT shipped to you. The US seller is using the Global Shipping Program.She ships to Kentucky where the GSP/Pitney Bowes has a central processing plant.Her responsibility is now ended.it will give me the second tracking number from another carrier.Well sorta.PB/GSP does track all the parcels it is handling,but they are lax about letting the buyer know where the parcel is.This is NOT important.Emotionally it is upsetting, but all is normal.Your item has been processed for Canadian duty and sales tax in Kentucky.It was put on a truck with thousands of other eBay parcels going to Canada.(Other parcels sent to KY, were sorted and are now in containers on their way to Germany, Mexico, Brazil, Australia.)Once it crosses the border-- no customs delay because that was dealt with in KY-- it will be transferred to a Canadian carrier, usually Canada Post and sometimes CanPar.It will be delivered to your doorstep by the Canadian carrier. This will take upwards of 20 days from the day your payment cleared.If it takes longer, do NOT phone eBay, instead go to the Resolution Centre at the bottom of this page and open an Item Not Recieved dispute.But this is very unlikely to be necessary because everything is underway as it should be. I checked my Payment History and there isn't even a record that I made the purchase.This is the one statement that puzzles me.Go to your Paypal account. You should see your payment recorded there. You may also see a tracking number from your seller to the GPS.And look on your Feedback Page, the purchase will be there waiting for you to leave feedback when the parcel arrives. This is why I detest the emphasis on tracking that eBay gives. Tracking does nothing for a buyer but cost money. The sole useful purpose of tracking is to protect the seller against phoney claims of non-delivery. All the buyer is paying for is warm fuzzies.

Family sharing not showing other family members' purchases

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