Family Sharing not working

I set up family sharing a few weeks ago with no issues. Today I tried to locate a purchase that another family member made and am unable to see anyone's purchases but my own. Also my kids are able to download new apps with ask to buy ON. I don't get any notifications and can't see anyone's purchases suddenly. I haven't changed any setting on my phone. The only thing I did was add my husband into the family which prompted me to show him how it works and realized that family sharing is completely broken.
I'm the organizer and I have 3 family members under me...each with their own iCloud account. Is anyone else having this problem or can help me out? Figured I would try here before spending all day on the phone with apple.
Thanks

Something is definitely going on. Purchased tab is missing on iTunes on iPad mini and iPhone. Can't see one Family member on App store and can't see any family members on iTunes on my iPad. Can't update apps because they were "bought by a different user......". These apps have been updated before. All was working perfectly yesterday.

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Itunes Match Family Sharing Not Working

Hello,
My parents have purchased iTunes Match, and they have also enabled ITunes family sharing, with my father's account being the "organizer" and my mother's being an authorized user. I have checked both their phones, and all iCloud/iTunes Match functionalities are turned on on both their phones. However, whenever my father purchases music through iTunes on his phone or computer, only sometimes does the content show up on iTunes on my Mother's phone, other times it does not. Has anyone else experienced this problem? Is there some hidden functionality that needs to be turned on? I am not inexperienced with tech issues, but I cannot figure out for the life of me why this issue is recurring.

Hello Jimzgoldfinch,
After reading through the forums, I see iTunes Match does not work with family sharing. I believe that I may have conflated my issue. My parents are not having a problem with iTunes Match songs (songs uploaded to iCloud from computer) not being shared. Instead, they are having issues with songs purchased from iTunes directly not being shared across both their accounts. The issue occurs regardless of whether the songs are purchased by my father, the "organizer" of the iTunes sharing, or by my mother.
Am I correct in assuming (since I was not the one to setup iTunes Family Sharing, and have not dealt with it before) that iTunes Sharing is supposed to allow music purchased by any of the accounts associated with the family "organizer" to be accessed by all of the accounts associated? This assumes, again, that the content is shareable (which the website says iTunes music purchased from iTunes is).
If I need to repost this question in a different forum, I will do so.
Thanks for the help so far.

Family sharing not working for music on Apple TV

We have Family Sharing set up and while we can see each other's purchases in Movies and TV shows we can not see our shared music.
Does anyone know how to view each other's music purchases on the Apple TV?
Thanks

Howdy dnajen1234,
Thank you for using Apple Support Communities.
In searching for shared music with Apple TV I found this.
Which purchased content can I share using Family Sharing - Apple Support
If you turned on Share My Purchases, you can share most content that's also available in iTunes in the Cloud. You can share Music, Movies, and TV shows from the iTunes Store. You can also share Books that you downloaded from the iBooks Store, and apps from the App Store. The availability of each content type depends on your country.
There are a few things that you can't share:
Songs added to iTunes Match from outside the iTunes Store
In-App Purchases
Items that are no longer available on the iTunes Store
Items that were hidden
Apps that aren't shareable
If you're on an Apple TV, you can't access shared music.
So it appears there are limits.
Take care,
Nubz

HT201085 Family sharing not working, purchases are not showing on my co-cloud hubby's purchases but I have the receipt, any suggestions?

My husband and I can't share games, I have the iTunes receipt but when I try to download the game to my iPad it says no purchases. On the purchased tab on our app page the icon simply says open.

Something is definitely going on. Purchased tab is missing on iTunes on iPad mini and iPhone. Can't see one Family member on App store and can't see any family members on iTunes on my iPad. Can't update apps because they were "bought by a different user......". These apps have been updated before. All was working perfectly yesterday.

Family sharing not sharing payment information

Family sharing not sharing payment information
We have two iPhones on iOS 8. Previously my Apple ID was logged into my wife's phone for iTunes and app purchases to share purchases (she's had her own apple is for iCloud all along) . I set up family sharing, on my phone first. I'm the organizer. I invited my wife, switched her Apple ID in settings in iTunes and app purchases to her own Apple ID. Both of us can see we are in the family in iCloud settings. But in the iTunes part it looks like normal, with seperate accounts. If we view purchase in the App Store both accounts are listed (and looks like both accounts show all the same apps that I've purchased previous to setting this up).
Is that right?
More importantly when I go to make an iTunes purchase on my wife's phone, it doesn't try to use any shared payment. It wants to update HER credit card on her account.
My phone says the credit card is shared.
What setting have I missed here?
And I keep seeing this question asked but no clear answer. Will she loose access to any apps or music purchased before the family? They all show under her account now. Apple said somewhere that a legacy account would be allowed. I'm afraid to play too much with it after hearing people are getting locked out for a year.
Thanks for any help!!

Your purchases will be charged against the Organizer's charge card on file, but they will reside under the Apple ID that you are purchasing them under (so if later, you were to leave Family Sharing, they would be "owned" by your Apple ID). If you have a gift card on file for your Apple ID, it will take the funds from the gift card first before going to the Organizer's charge card, but the entire set-up of Family Sharing is one that is designed to charge all purchases against the Organizer's card on file.
How is the set-up invasive, exactly? Family Sharing is primarily designed for families, especially ones with small children. The FAQs and ad pages are very clear about the fact that the Organizer pay for all purchases:
https://www.apple.com/icloud/family-sharing/
Cheers,
GB

ITunes 10.6.3 home sharing not working properly

iTunes 10.6.3 home sharing not working properly. I can access with my three ATV2's watch a movie later that same day it tries to access and ATV2 just keeps trying and never gets through to the library. If I restart iTunes its fine then later can't access. I am running iTunes 10.6.3 on a i7 Mac Mini with 10.7.4. Sole job is to be iTunes server and an occasional HTPC with remote buddy running. I disabled remote buddy ajax remote feature, and file sharing is on so I can load new tracks form other macs Thats it, a vanilla install with all updates.. No problem prior but not sure if problem free period was with 10.6 earler versions or 10.5 versions. I update as warnings to do so come up. The remote app has same problem accessing the Home Share. I disabled home sharing on my iPhone and set to access the old method with 4 digit code and sees all the time and will play to my express base stations so seems to be home sharing issue because iPhone apps with home sharing on and ATV2s have issue accessing.
I'm never home but when I am I use this equipment loads and this weekend not reliable at all. I have firewall disabled, and setup is as before and is working fine. I am using Mini by ethernet and using AEBS 1st generation gigabit as router only wired to cable modem and whole house ethernet attached, latest version AEBS gigabit as a wireless bridge and 2 prior version 11n expresses and a 11g express, all expresses are set to wireless off and are connected to ethernet and then to a stereo in 3 different rooms.
I can't be only one. Considering downgrading to last version of 10.5 but not sure how to do this.
How many of you are having trouble?
Any resolutions?
How to report to Apple?
How to downgrade safely? Or is it 10.7.4?

I ran into the specific problem in another thread. There are more than 100 connections from the apple TV's to iTunes. You can do a netstat -a (windows or Mac), and verify the problem. iTunes is smart enough to stop allowing more than 100 connections but stupid to allow the ATV to create so many connections.
Now for what you really want! Set all of your ATVs to wifi only. Even setting the iTunes host to wifi might help also. I think that wifi is more unreliable, and forces connections to drop, keeping the count under 100.
I also turned off ip v6. That could help you also. I originally had problems on a Mac mini, and built a windows 7 box to try to fix the problem. The wifi trick worked on both platforms. Several of us have bug reports into apple. I have a wired house also, and am very angry to NEED to use slow wifi to overcome this problem. The ATV gen 3 has been able to keep up with 1080p over wifi, so it doesn't hurt too much. What really hurts is spending over 40 hours troubleshooting this bug.

File sharing not working 10.6

file sharing not working on 10.6

Rather more information is needed!
With what are (not) sharing?
Other computers on a network? (if so, are they all Macs or some Windows?)
Other Users on the same Mac?

Home shareing not working

home sharing not working in version 10.3.6

Home sharing is only supported on version of iTunes that run on OS X 10.5 or later. You could go to the app store and purchase the Mountain Lion update for $19.99, then update iTunes and then it should be easy to set up.

Does Home Sharing not work through a network extender?

Home sharing seems to cut out whenever I get into range of my network extender (Airport Express).
Here's my setup, it's pretty standard: Cable modem wired to Airport Extreme router, which is connected wirelessly to the MBP with my iTunes hard drive. All of this is in my living room.
I use the Airport Express to extend my network into the bedrooms.
Whenever I'm home sharing from my iTunes library on my iPhone, if I walk to my bedroom, it cuts out. It usually crashes the iPod app. If it doesn't completely crash it, I can get it to restart buffering if I walk back to the living room.
Does Home Sharing not work with wireless extenders? Do I have to change something in the set up?

However, when a device goes from being attached to one wireless device to another, there is often an interruption as the device must change the radio connection to the network. There is a brief period of no connectivity (a second or two)
Try starting the share while in your bedroom instead of the living room. I'll bet it works.
Makes sense - so it's a bug in the iPhone OS, that it's unable to recover from temporary interruptions to wifi connection?
However, I'm not so sure. Starting the share in the bedroom works as you suggest (since 4.3.2 - didn't under 4.3.1) - but as soon as you go back to the living room and the iPhone connects to a different base station the music stops playing. Note also that the shared library itself ceases to work. So for example you can't be in one room (on the extender) and add the shared library (without actually playing anything yet) then move to another room (on the base station) and play a track from the shared library. It just plays dead and you have to explicitly reload the shared library to get anything to play.
So is it maybe a bug also with iTunes that it can't keep up with a shared library client moving from one wifi station to another?
How do you report these things to the people that matter by the way?

Family Sharing not separating not working

My wife and I have been using family sharing. It went well for 3 weeks but in the last week my wife cannot updated any apps that I purchased and we are getting duplicate texts whenever we send and recieve texts. I've looked at everything. We are setup correctly in Settings under Family Sharing. Is there anything I could have missed.

Thank you. This led me to a fix. When I went to Settings > iTunes & App Store and verified that my correct AppleID was listed, I decided to tap on it to potentially try logging out/in again. When I tapped on it, I was prompted to enter my password. So even though it may look like you are logged in, you might still need to enter your credentials.
Worked for me too - thanks!
For those who like very explicit instructions (like me!):
Settings>iTunes & App Store.
Touch the email address in the Apple ID field.
In the box that appears, touch Sign Out.
Enter your password in the Password field, and click Sign In.
Now go to the App Store app, touch Updates, then Purchased, and you'll see links with the names of persons you are sharing with.
One bug I've found with this sharing arrangement though:
I purchased a game app named "Strata" about a year ago (it's a good one!). It has not been made available for sharing by its developers. So when I look up this app in the app store on my girlfriend's iPad, there's a cloud icon on it, as if it's available for download. But when I click the cloud, an error message appears stating that the app is not available for download "because it was bought by a different user". But since her ID is tied to mine now for purchases, there's no way for the app to be purchased and downloaded separately on her iPad.
So it appears that if one member of a "sharing" group purchases an app that is not sharing-enabled, then others in the group are in effect locked out from obtaining that same app. Oy! Did they test this or think about this? As a software tester by profession, this kind of, 'how-did-this-get-into-production' kind of stuff (especially at Apple!) drives me crazy!

Family Sharing not showing Organizer's Purchases for other family members

I have enabled Family Sharing on my device as the Organizer and added my wife's Apple ID to my list of family members. She has accepted the invitation on her end and we both see each other in the Family Sharing list within Settings->iCloud->Family Sharing. If I go to the App Store (remember, I'm the organizer), and I choose Updates->Purchased->Family Purchases (choosing my wife's Apple ID) I can see all the apps she's purchased. It won't work the other way around, though. If she goes to the App Store and tries to view my purchases, she gets a blank screen.
I have already checked to see if I'm hiding purchases, I'm not. In Settings->iCloud->Family Sharing->Me, I have Share My Purchases enabled. I've signed in and out of iCloud, and she's done the same. I've confirmed my Apple ID, and she's done the same. We can't figure it out. Why in the world is she a part of the Family Sharing group, but we can't get it so she can view my purchased apps?

I have the same issue. I can see my wife's purchases but on her phone, it says that I have no purchases. I also tried If you don't see your family's shared content - Apple Support and disabling family sharing and re-inviting her. I would also like to know how to fix this.

Family sharing not showing other family members' purchases

I installed Family Sharing about a week ago. It worked great, and everyone was able to download music (didn't try apps). Now not listing any family members under Purchased in iTunes (whether on Mac or iOS). Same for other family members. In app store, I see other family members listed, but, if I click on it, it says they have no purchases (clearly not true). Tried all hints at If you don't see your family's shared content - Apple Support with no luck. Also, fully disabled family sharing and then re-invited everyone, but still no luck. Any idea how to correct this issue?

I have the same issue. I can see my wife's purchases but on her phone, it says that I have no purchases. I also tried If you don't see your family's shared content - Apple Support and disabling family sharing and re-inviting her. I would also like to know how to fix this.

Family sharing not allowing me to make purchases without using my husband's payment method

My Husband and I recently took the plunge and joined Family Sharing.
Having pretty hectic lives, we haven't worked it all out as yet - and today, I tried purchasing an App - and all of a sudden I am being required to use my husbands iTunes account and Payment Methods, rather than my own, which I have used for many years.
We did make my husband the organiser, however, I am on the account as an adult, and find this sudden change invasive and unacceptable. Nothing in the literature explaining family sharing says that the adult who is not the organiser, can no longer control their own purchases and purchase methods.
we love the idea of family sharing for photos, movies, apps, books etc .... However I do not want my purchases and subscription communications to go through to my husband. We are both busy, independent adults - and although we have nothing to hide from one another, what we each do should be communicated to and controlled by each of us.
I just called support, and they are telling me that there is nothing they can do about this ?
Anyone got any advice, or experiences to share ? TIA

Your purchases will be charged against the Organizer's charge card on file, but they will reside under the Apple ID that you are purchasing them under (so if later, you were to leave Family Sharing, they would be "owned" by your Apple ID). If you have a gift card on file for your Apple ID, it will take the funds from the gift card first before going to the Organizer's charge card, but the entire set-up of Family Sharing is one that is designed to charge all purchases against the Organizer's card on file.
How is the set-up invasive, exactly? Family Sharing is primarily designed for families, especially ones with small children. The FAQs and ad pages are very clear about the fact that the Organizer pay for all purchases:
https://www.apple.com/icloud/family-sharing/
Cheers,
GB

File sharing not working for any new accounts

I am using the latest version of Mavericks. For every new account I set up (Sharing, Administrative, Standard) trying to set up file sharing on a directory fails. When I set up the account, select a directory (on the boot drive or on an external drive) to share and do a get Info it always shows "Fetching..." on the new account. If I try to set that directory to share from an account in SysPref>Sharing when I click on the directory and try to set the account to share, even though the account shows up in the list of accounts to use, when I select any new account it does NOT show up as selected for sharing. It is as though the new account isn't quite being correctly set by the system. If I launch and look at any new account in WorkGroup manager they appear to be normal but cannot be used in File Sharing. I am really scratching my head on this, since I do everything I should to share a directory and all new accounts are just not working.
Any ideas or suggestions??????????????? HELP HELP!

hi there,
that error message sounds like you placed a shared folder within a parent folder that is not shared. It also can help to boot into Recovery Mode (pressing Command and R simultanously when hearing the startup tune), launch Disk Utility, select the disk containing your OSX installation (usually named Macintosh HD) and choose Verify Disk Permissions. Should any problems be reported select Repair Disk Permissions. Once that is finished, reboot normally.
Though unlikely, it might have happened during all the folder removing and readding that some Permissions are out of sync. So checking these Permissions is merely a precaution
Once you are back in "normal" OSX using your admin account, try this:
Open Terminal from the Utilites folder
enter the following commands one line at a time:
mkdir /Users/Shared/Family
mkdir /Users/Shared/Family/Movies
mkdir /Users/Shared/Family/Mom
chown -R <placeholder> /Users/Shared/Family
chmod -R 755 /Users/Shared/Family
Be sure to replace <placeholder> with your account's short name (no brackets!)
Now open System Preferences and select Sharing
Select File Sharing from the left pane
Click on the little plus and add /Users/Shared/Family to your shares (The subfolders are automatically included)
in the right most pane check the access privileges. They are set, so that you can read and write to those folders, while everyone else can only read. If you want everybody to have read and write privileges, use 777 instead of 755 within the terminal last command.
Now the other computers should be able to see and use the shared folder you just created.
If you create individual user accounts on your machine for every family member you want to access the shared folders, you can choose far more sophisticated levels of access privileges.
Hope this helps,
Chris

Family sharing not sharing

Let me just go ahead and say that; iOS8 is the worst update I have ever experienced on an iOS device. I have been a diehard Apple fan since my 3GS - this is THE WORST.
Here is my problem:
On iOS' 4.??? through iOS 7.1.2, my iPad has been set up with my wife's Apple ID (our "master" one). I had my iCloud acount on it for all of my messaging and what not. After I updated to iOS 8 and set up family sharing, any app updates that come along tell me that the (free app) was "either refunded or purchased with another Apple ID". Oh really... Well then I think that it may be a bright idea to delete the app and re-download it with my Apple ID. Nope... Now it's telling me the same thing and won't let me download it at all. Not with mine, not with my wife's and not with my son's! What a crock. Now I have lost 3 apps that I regularly use. SMH...
Please help...

Hi
Itunes match does not work with family sharing. Which purchased content can I share using Family Sharing - Apple Support
JIm

Family Sharing not working

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