Family sharing purchased app fails to download (repeatedly)

I'm having trouble with iTunes app purchases with family sharing.
Child #1 purchased an app (a few weeks ago)--not a free app.
Parent (sponsoring user) purchased another app (a couple of years ago)--not a free app.
Both apps support family sharing, according to the itunes store listing.
Child #2 with iTunes 11.4, Mac OS X 10.6.8, trying to download either app, gets the same behavior.
Click on the purchase button.
Dialog: "Are you sure you want to buy and download "App name here" ?  Your credit card will be charged for this purchase and your app will begin to download immediately.  (unchecked box) Don't ask me about buying iOS apps again.  (cancel) (buy)"
click "buy"
Next dialog: "A family member has already bought this item.  A family member has already purchased this item.  To download it again for free, select OK.  (cancel) (ok)"
click "OK"
Next dialog: "Could not purchase "App name here".  The iTunes Store is temporarily unavailable.  Please try again later. (OK) "
Help?  This happens every time I try it.  Also happens on the iPod when trying to buy (iPod touch, iOS 6.1.6, PE178LL/A)

jtkohl,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen

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