Family Sharing purchases inaccessible

There's 4 of us in the family. The organiser has set things up correctly.
I can see all 4 family members in the iCloud configuration on my Macbook and also in my iPhone.
I was able to see the organisers movies on my AppleTV earlier this evening in the list under 'purchased' (i.e. Recent, All Films, Sharing : which then took you to the family members)
Now, however, I can only see my own purchases, but all family members are still showing in the configuration screens in iOS and on OSX. I'm able to view the organiser's purchased iOS apps (but not download as most aren't set to share), but am unable to see even the option to view other purchased content within iTunes.
I've tried downloading a free app
I've tried signing out of iCloud, itunes and logging out/restarting various devices.
Is there an issue with Family Sharing, or have we missed a configuration check somewhere?

I have the same problem here. Or at least I was last night. When my son tried to buy an app, instead of telling him he needed to ask permission, it said he needed to update his payment information and took him to his account where he was supposed to enter CC info. I tried this numerous times just to make sure I wasn't doing something wrong. Then I logged all of us out and back in to iCloud. Nothing changed.
I found another thread on this problem last night, but I am happy to see that Apple Support was able to recreate the issue. My question is, does anyone know if it's working today? I didn't have time to try it before leaving for work this morning.
Thanks.

Similar Messages

Can i see Family Shared purchases in iTunes on my Mac?

I'm ones of those people who had a separate Apple ID for iTunes purchases and another for iCloud.
I have successfully set up Family share on my iPhone to allow me to use my iCloud Apple ID in the iTunes store and still access my purchases from the old iTunes-only Apple ID.
Now in the iTunes app on my iPhone, I can see TV shows purchased with the older account when I'm signed in with my Family Share iCloud Apple ID, however I can't seem to figure out how to do this on the desktop version of iTunes.
Is there a way to view all Family shared purchases in iTunes on the desktop?
thanks

If they were purchased from iTunes then connect the phone to your Mac's iTunes and the File > Devices > Transfer Purchases should copy them over. If they came from other sources (e.g. copied from CDs) then you will need a third-party program on your Mac to copy them back - there are some listed half-way down this page : Recover your iTunes library from your iPod or iOS device.
If by 'missing' you mean that you have them listed in the Music part of your iTunes library but get the 'would you like to locate' message when trying to play them then you will need to delete them from there for the Transfer Purchases to work - otherwise that will see those entries in your library and assume that you still have them somewhere and not copy them back.

Can I use paypal for family sharing purchases?

Can I use paypal for family sharing purchases?

Hi muchjk,
Welcome to Apple Support Communities.
No, the family organizer cannot use a PayPal account for the payment method. The article below provides more information about Family Sharing and supported forms of payment with the iTunes Store.
What payment methods can I use in the iTunes Store
Take care,
-Jason

Wrong apple ID for family sharing purchases

I use one email address for iCloud and one for iTunes purchases.
I have signed up to family sharing using my iTunes account, but when a family member requests approval for an app purchase, it defaults to my iCloud email address (the address is greyed out) and I cannot then approve the purchase.
Any solutions gratefully received.

It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID Manage Account
http://www.apple.com/support/appleid/manage/
Apple ID FAQs
http://support.apple.com/kb/HE37

Family sharing purchased app fails to download (repeatedly)

I'm having trouble with iTunes app purchases with family sharing.
Child #1 purchased an app (a few weeks ago)--not a free app.
Parent (sponsoring user) purchased another app (a couple of years ago)--not a free app.
Both apps support family sharing, according to the itunes store listing.
Child #2 with iTunes 11.4, Mac OS X 10.6.8, trying to download either app, gets the same behavior.
Click on the purchase button.
Dialog: "Are you sure you want to buy and download "App name here" ? Your credit card will be charged for this purchase and your app will begin to download immediately. (unchecked box) Don't ask me about buying iOS apps again. (cancel) (buy)"
click "buy"
Next dialog: "A family member has already bought this item. A family member has already purchased this item. To download it again for free, select OK. (cancel) (ok)"
click "OK"
Next dialog: "Could not purchase "App name here". The iTunes Store is temporarily unavailable. Please try again later. (OK) "
Help? This happens every time I try it. Also happens on the iPod when trying to buy (iPod touch, iOS 6.1.6, PE178LL/A)

jtkohl,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen

Can I limit my family sharing purchases?

I have set up family sharing but I would like to limit what my kids can purchase on the account. Is there a way to do this?

Hi Plastic Paul,
If you would like to limit or manage what your children purchase within Family Sharing, you may want to look into enabling the Ask to Buy feature on their accounts. You may find the following article helpful:
Request and make purchases with Ask to Buy
You may also want to take a look at the options available in the Restrictions settings on their individual devices (such as setting a ratings limit), as outlined in this article:
iOS: Understanding Restrictions (parental controls)
Cheers,
- Brenden

Family Sharing Purchases No Prompt for Parents to Approve

My daugter is purchasing a free game on the app store on her iPad and it’s not prompting me to approve it and thus she’s unable to purchase anything. I’ve hard rebooted both devices and my wife isn’t getting the prompt either. iCloud and iTunes appears to be in order. I’ve logged my daughter out of iTunes and back in with no change.

Hello there, Lea.
When you've setup Family Sharing and want purchases approved with Ask to Buy, the following Knowledge Base article provides some great information on how to turn that feature on:
Family purchases and payments - Apple Support
Approving purchases with Ask to Buy
You can turn on Ask to Buy to require approval for purchases initiated by any family member who is under 18 years old.*
iOS 8
Tap Settings > iCloud > Family, and tap your family member's name.
Turn on Ask to Buy.
OS X Yosemite
Choose Apple menu > System Preferences > iCloud.
Click Manage Family and select your family member's name.
Select Ask to Buy.
Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.
If you don't wish to be billed for purchases initiated by a specific adult family member, you can remove that family member from the family group.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Family sharing: Purchase requests are not being sent to Organizer

My son's requests for purchases are not notifying me, the organizer, and he cannot download/purchase any apps. It says the request was sent but there is no pop-up message for me to review the purchase request. I've checked, my iTunes account, my email on all my devices but I never receive any of his requests to purchase. Please help.

How are you uploading the file via network?
If you are troubleshooting the network bandwidth? or the threads where one process takes precedent over the other you will have to troubleshoot the QoS of the network you see this on.
To give a better visual please use Firebug or the Web Developer tool called Network to analyze the requests. The "XMLHttpRequest" will give better clues for Ajax. Reference [http://ajaxian.com/archives/ajax-debugging-with-firebug]
There may be a about:config option that allows mutithreading or max persistent connections per server you can check.

HT201382 Our family all bought each other gift cards for Christmas and set up our iPads to family sharing. When any family member makes a purchase, it will only be charged to the credit card and NEVER the gift card amount! WHY? Is there a way to fix this

We just set up family sharing on our iPads and we all have$50 of iTunes cards that have been placed on our accounts. Why can no one in the family redeem the money from their itunes cards... Instead being charge ONLY to the "organizers" credit card? This is driving us crazy? Now all our Christmas present have gone to waste? Can anyone help?

Hello there ssyer,
Family Sharing purchases do all go to the Organizers credit card by default, that is unless there is an existing credit or balance on the account requesting the purchase according to this article:
Family purchases and payments
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. As the family organizer, any receipts generated by the transaction will be sent to you. Learn more about how iTunes Store purchases are billed.
Balances can be verified with this article if you need:
iTunes Gift balances
Thank you for using Apple Support Communities.
Take care,
Sterling

Purchases with iTunes cards for family sharing.

I would like to set up family sharing, but was just wondering whether purchases would still be charged to my account even if some members already have iTunes cards loaded on theirs? In my head, it'd make sense for the purchase to be taken from their credit if it's available. And once they ran out, if they topped it up, would they still be able to use their own credit? Or does everyone share it?

Hi SnowyKC,
The family organizer is the one who agrees to pay for iTunes Store purchases. To learn more about Family Sharing purchases, please see the inforamtion outlined below.
With Family Sharing, one adult in the family—the family organizer—agrees to pay for any iTunes, iBooks, and App Store purchases that other family members initiate while they're part of the family group. This also includes ongoing subscription purchases initiated by family members, such as iCloud storage, iTunes Match, and Newsstand subscriptions.
Family purchases and payments - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.

Icloud password loop when declining an ask to buy purchase using family sharing

My daughter asked to buy an app using family sharing. I received the notification on my phone and when I hit decline, it asks for my icloud password. When entered, it asks continuously and will not finalize declining the purchase. Same process on my wife's phone. We were able to approve a purchase, just not decline one.
Help please.
I am using a 4s, my daughter and wife both have 5cs. All running iOS8 with family sharing set up.

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

Family sharing and itunes

Hi Communitty. In my house we are going to update all out devices and computers. we share 1 apple id account with all members. Can we continue using Itunes Cards as a prefered payment? since we do not use CC for anything that has to do with purchase online?
Since we are groing on iOS and apple computers, the max of 5 all ready pass on the old ways.

Carlos De Bernard wrote:
Hi Chris CA thanks for your reply. So is a bad idea to use family sharing?
No, it is a good idea to use Family Sharing.
You should all have your own, separate AppleIDs.
If you all use the same AppleID, then Family Sharing does nothing for you.
Yes you can use iTunes gift cards with Family Sharing.
An iTunes Gift card will be redeemed only to the specific AppleID that redeems it.
iTunes Gift amounts are not shared (but the purchases are).
See this -> How iTunes Store purchases are billed - Apple Support
"How are Family Sharing purchases billed?
When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit. First, your store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. iTunes Store credit on your account isn't shared with other family members. So if the family organizer has a $50 credit on their account and another family member initiates a purchase, it won't deduct from the organizer's iTunes Store credit, but will bill the organizer's credit or debit card."

Family sharing using iTunes cards

both my wife and I use iTunes cards for the purchase of apps and music in the App Store. We now want to enable family sharing on our devies and are being forced to provide credit card or bank details in our accounts to use it.
apple need to allow the use of family sharing without credit cards etc.

Thank you for your response, but the gift card has been redeemed already on my account. I am the family organizer with a gift card balance already.
and only YOU can use that gift card balance...
However, as the family organizer with a gift card balance, my daughter made a purchase and it was processed against my credit card, instead of my gift card balance. I think it's a glitch with family share. I see that I am not the only one with this problem.
This is how FamilySharing with Gift Cards is supposed to work.
Using gift cards in Family Sharing will charge against a gift card ONLY for purchases against that specific account.
You redeemed the gift card you you account so only purchases YOU make will go against that gift card.
If your daughter redeems a gift card, any purchases she makes will go against that gift card.
-> How iTunes Store purchases are billed - Apple Support
"How are Family Sharing purchases billed?
When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit. First, your store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. iTunes Store credit on your account isn't shared with other family members. So if the family organizer has a $50 credit on their account and another family member initiates a purchase, it won't deduct from the organizer's iTunes Store credit, but will bill the organizer's credit or debit card."

HT202631 How can I use my iTunes credit when part of Family Sharing?

I'm part of my Family Sharing with my family, but now can't use my iTunes credit that's on my account to make purchases. How do I change that?

Hi harifromshakopee,
Thanks for the question. Based on what you stated, it seems like you want to know how purchases are billed. I would recommend that you read this article, it may be able to help the issue.
How iTunes Store purchases are billed - Apple Support
How are Family Sharing purchases billed?
When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit. First, your store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer. iTunes Store credit on your account isn't shared with other family members. So if the family organizer has a $50 credit on their account and another family member initiates a purchase, it won't deduct from the organizer's iTunes Store credit, but will bill the organizer's credit or debit card.
Thanks for using Apple Support Communities.
Cheers,
Mario

Family Sharing Ask to Buy Not Working (with exact explanation)

I see lots of posts on this, so I will try to be very specific in hopes someone can solve this and others can learn from it too.
My family has 4 iPhones: my iPhone 6; my sons' two iPhone 6 Plus iPhones; and my daughter's iPhone 5S. All are running the latest iOS 8 (8.0.2).
I cannot seem to get any of my kids iPhones, with all of us on Family Sharing, to send a request to my iPhone for purchases they want to make. Despite what I believe is the correct setup for Family Sharing, they get asked for the security code of my credit card. I will go through the setup and steps in painstaking detail in hopes this helps:
In Settings > iCloud > Family I have myself as the "Organizer" and my 3 kids, with the "accounts" as follows:
Me = the regular iTunes account I have had for years
Son #1 = @icloud iTunes account I made on his iPhone with the new process for minors
Son #2 = ditto above, except for this son
Daughter = ditto above, except for my daughter
"Ask to Buy" is turned on for all 3 of my kids accounts
In iTunes & App Store on my iPhone 6 the Apple ID is indeed my Apple ID
In each of my kids' iPhones, in Settings > iCloud, it shows the same @icloud account as mentioned above. In other words, each of them have as their iCloud account the same ID as what I see in the Family Sharing on my iPhone.
Similarly in each of my kids' iPhones, in Settings > iTunes & App Store, the Apple ID is the same @icloud account for that respective kid's iPhone.
When I go to make a purchase on any of my kids' iPhones, here's exactly what happens…the example being to buy the movie Godzilla
Videos > Store > Search > "Godzilla" > "$19.99 BUY" > "BUY MOVIE" … up comes the "Sign In to iTunes Store" box that asks "Enter the Apple ID password for the [email protected]" (correct ID for that phone) … I enter the correct password for that kid's account … and then get the "Payment Verification Required" which says "Your Family Organizer, <my correct iTunes account> must enter the security code for the payment method." … I then press Continue and this is where it really surprises me … instead of sending any request to my iPhone (I get nothing) it brings up "Account Settings" and asks for the Security Code for my credit card. What the heck? Shouldn't this instead trigger a request to my iPhone? At this point there's no way to proceed. If I hit Cancel it exits out. If I hit Done (without entering the credit card security code) I get the notice "Confirmation Required" which says "Do you still want to buy Godzilla (2014) for $19.99?" … if I say Continue, I get the very same "Payment Verification Required" as mentioned above, which returns me again to the page asking for the credit card security code, essentially an endless loop.
Help! I am hoping someone knows how to solve this problem (and that this post helps others with similar problems).
Thanks for any help!

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

Family Sharing purchases inaccessible

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