Family sharing spouse gets error

I have added my husband to Family Sharing and he can see my installed apps on his phone but when he tries to download he gets the following error:
Unable to Download
To download shared content, your family must have a valid payment method.
I went into our MAC BOOK AIR and edited the payment method from paypal to Discover. All looks good. Restarted his phone, the mac and still get the error. Any ideas on how to get this to work properly?

Somehow the iTunes/App Store is not accepting the payment method. Try to contact iTunes Support. There could be something wrong at their end.
https://getsupport.apple.com/Issues.action

Similar Messages

  • When I try to set up family sharing I get "This account is already shared by another family member. Family sharing works best if every family member uses their own account." how do I reset?  I can't find where it is being used.

    When I try to set up family sharing I get "This account is already shared by another family member. Family sharing works best if every family member uses their own account." how do I reset?  I can't find who it is being shared by.

    Hi jmeckoll1,
    It sounds as if you are trying to set up family sharing starting with an Apple ID which someone has already used to start a family group. Presumably this person is within the family group you want to share with. One solution to this issue would be to ask to join this family group. See this article -
    OS X Yosemite: Join a family
    If this is not the desired result, you will need to set up your own family group using an unused Apple ID that is in use for iCloud. See this article -
    OS X Yosemite: Set up Family Sharing
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Family Sharing music download error

    I Just set up a family sharing group with my brother, and we can share apps, but when I try to download his music, I receive an error stating the fioe cannot be downloaded. He has the same problem with my music purchases. It's only the music that has this issue. App sharing is working fine. is anyone else experiencing this problem? Please help.

    Howdy mrscaskin,
    Welcome to Apple Support Communities.
    It sounds like you recently setup Family Sharing and are seeing an alert when trying to download a past purchase from the iTunes Store. The article linked below will explain the alert you’re seeing and provide information about using Apple IDs with multiple devices.
    iTunes Store: Associating a device or computer to your Apple ID
    When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. Your Apple ID can have up to 10 devices and computers (combined) associated with it, with a maximum of 5 computers at any time. Each computer must also be authorized using the same Apple ID. Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. You can view which devices or computers are currently associated with your Apple ID, remove unused devices or computers, and view how many days remain before the devices or computers can be associated with a different Apple ID from the Account Information page in iTunes on your computer:
    Open iTunes.
    Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
    Choose Store > View My Account from the iTunes menu.
    From the Account Information screen, click Manage Devices.
    Next to each device or computer name, you will be able to see when each device or computer was associated with your Apple ID. You will also be able to track how many days remain before your associated devices or computers can be associated with a different Apple ID.
    I hope this helps.
    -Jason

  • New iPhone Family Sharing App Store Error Message

    All,
    Not sure if this is the right community to ask this question.  If not please move it.
    I just got a new iPhone 6 Plus.  I set it up as new rather than restore from backup of my old iPhone.  I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.
    The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:
    "This iTunes account is setup to use Family Sharing with a different iCloud account than [email protected] Learn More"
    I do see my other family members and their purchases.  I am also able to download their purchases as well.  So Family Sharing on the App Store appears to be functioning properly with the exception of the message.  iTunes and iBooks do not show the message.
    My old iPhone and my iPad also do not display this message when I go to the App Store.
    Any ideas?

    I experienced this problem, too -- and with the help of an Apple support rep, figured out a way out.
    Go into Settings and turn off automatic date and time, and set your phone back a year. Then go back and turn automating date and time back on, to get back to the present. Now go to Settings > iTunes & App Stores, click on your AppleID, and re-enter it and your password. Finally, go back to the App Store (or iTunes Store) and try to download what you had been trying before -- and if you're like me, it will now pop up with a new set of Terms and Conditions for you to approve. After you approve, you'll be able to download whatever you had been trying to.
    It appeared, in my case, that Apple needed to present me with a new Terms & Conditions to approve, but for some reason, iOS 6 and the Apple mother ship weren't communicating correctly about how to do that, and I was stuck with the "Could Not Sign In" message. Changing the iPhone's time and/or re-signing in via Settings > iTunes & App Stores resolved the roadblock for some reason. Hope this works for others as well!

  • Family sharing - kids get prompt for their iTunes account password for each purchase they make

    so I have Family Sharing setup for my wife and kids.
    My kids all have their own iCloud setup and the App/iTunes store is also logged in as themselves. (They don't have any CC info entered.)
    My problem here is that when my 5 year old wants to download/purchase anything she gets a prompt for her AppleID password.. why is that when I'm the one who has to approve all purchases/download before anyways? This system doesn't seem to be "that" kid friendly when they have to enter a complex password every time they want to download/purchase anything.
    Am I missing something? Is there a setting somewhere to disable or save password prompts for the App/iTunes store?

    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

  • Error while creating child account in family sharing

    I have a credit card associated to my apple id, but when i tried to create an apple id for my child through family sharing i get the error message "Credit Card Required.. You currently have a debit card on file...". How can i fix this.? Thks

    The issue seems to have resolved itself, I assume the issue was a glitch on Apple's end.

  • Family Sharing

    We are a big Apple Family -- two parents and four kids -- with four iMacs, one MacBook, two iPads, two iTouchs, three iPhones and four or five iPods, all living in one house. We currently have five different iTunes accounts, and I am continually frustrated by having multiple family members buy the same music, movies, books, apps, etc. Is there a good way to consolidate our individual large libraries? Would we be better off all using a single iTunes account to make our purchases and, if so, can we consolidate our existing libraries so that we can all use them?
    Any suggestions would be welcome. I get more and more concerned with each great Apple product released (and consumed in my house)! Thanks.

    Hello RoulaGK,
    Thanks for visiting Apple Support Communities.
    It seems like you are using Family Sharing, but you are being prompted to enter your Apple ID on your son's iPad, and not receiving Ask to Buy notifications on your iPhone. 
    You may want to double check your Family Sharing settings first. You can refer to this link to make sure it's set up with your Apple ID as the organizer, and your son is added as a family member:
    Apple - iCloud - Family Sharing
    To get started, one adult in your household — the organizer — invites up to five additional family members and agrees to pay for any iTunes, iBooks, and App Store purchases they initiate while part of the family group. Once family members join, the features of Family Sharing are set up on everyone’s devices automatically.
    Now kids under 13 can have their own Apple IDs. As a parent or legal guardian, the organizer creates the child’s Apple ID and adds the child to the family group. Ask to Buy is turned on by default, and the organizer can also limit the content kids have access to on their devices through Restrictions on an iOS device or parental controls in OS X and iTunes.
    If Family Sharing is set up, you can find some additional help with Ask to Buy at this link:
    Get help using Ask to Buy in the iTunes Store - Apple Support
    All the best,
    Jeremy

  • Family Sharing - iCloud and iTunes Accounts

    So I have have had an apple ID (just a user name) for an eternity.  That has been the main purchasing vehicle over the years, both in iTunes and more recently, the Mac App store.  But I also have an iCloud account (email address) that primarily has served as my iCloud login but a few times have made purchases.
    With Family sharing, I want to be able for everoyne to have access to both accounts, but it doesn't seem possible.  My iCloud account drives the setup of family share, and the account is my legacy user name that has been used for 98% of my purchases.  I have not found a way under family sharing to get both added as Apple sees them as being the same regardless of email I use to add, etc.
    Any thoughts?

    Under "Setting up Family Sharing" here: https://developer.apple.com/icloud/documentation/family-sharing/ it says:
    "You can accept a Family Sharing invitation from any compatible iOS device or Mac where you are signed into iCloud. Or, if the organizer is nearby, they can simply ask you to enter your iCloud Apple ID and password during the setup process. To complete setup, you will also confirm the Apple ID you use for the iTunes, iBooks, and App Stores so you can share your purchases with family members."
    This suggests that you can specify a different ID for the iTunes store if you aren't using your iCloud ID for purchasing.

  • Family Sharing Ask to Buy Not Working (with exact explanation)

    I see lots of posts on this, so I will try to be very specific in hopes someone can solve this and others can learn from it too.
    My family has 4 iPhones: my iPhone 6; my sons' two iPhone 6 Plus iPhones; and my daughter's iPhone 5S. All are running the latest iOS 8 (8.0.2).
    I cannot seem to get any of my kids iPhones, with all of us on Family Sharing, to send a request to my iPhone for purchases they want to make. Despite what I believe is the correct setup for Family Sharing, they get asked for the security code of my credit card. I will go through the setup and steps in painstaking detail in hopes this helps:
    In Settings > iCloud > Family I have myself as the "Organizer" and my 3 kids, with the "accounts" as follows:
    Me = the regular iTunes account I have had for years
    Son #1 = @icloud iTunes account I made on his iPhone with the new process for minors
    Son #2 = ditto above, except for this son
    Daughter = ditto above, except for my daughter
    "Ask to Buy" is turned on for all 3 of my kids accounts
    In iTunes & App Store on my iPhone 6 the Apple ID is indeed my Apple ID
    In each of my kids' iPhones, in Settings > iCloud, it shows the same @icloud account as mentioned above. In other words, each of them have as their iCloud account the same ID as what I see in the Family Sharing on my iPhone.
    Similarly in each of my kids' iPhones, in Settings > iTunes & App Store, the Apple ID is the same @icloud account for that respective kid's iPhone.
    When I go to make a purchase on any of my kids' iPhones, here's exactly what happens…the example being to buy the movie Godzilla
    Videos > Store > Search > "Godzilla" > "$19.99 BUY" > "BUY MOVIE" … up comes the "Sign In to iTunes Store" box that asks "Enter the Apple ID password for the [email protected]" (correct ID for that phone) … I enter the correct password for that kid's account … and then get the "Payment Verification Required" which says "Your Family Organizer, <my correct iTunes account> must enter the security code for the payment method." … I then press Continue and this is where it really surprises me … instead of sending any request to my iPhone (I get nothing) it brings up "Account Settings" and asks for the Security Code for my credit card. What the heck? Shouldn't this instead trigger a request to my iPhone? At this point there's no way to proceed. If I hit Cancel it exits out. If I hit Done (without entering the credit card security code) I get the notice "Confirmation Required" which says "Do you still want to buy Godzilla (2014) for $19.99?" … if I say Continue, I get the very same "Payment Verification Required" as mentioned above, which returns me again to the page asking for the credit card security code, essentially an endless loop.
    Help! I am hoping someone knows how to solve this problem (and that this post helps others with similar problems).
    Thanks for any help!

    Thank you Ms. SJ!!!!
    I was having this problem with my youngest daughters account.  Your post about establishing the payment history apart from family sharing made a lot of sense.  My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group.  I had no trouble approving her purchases. 
    I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod.  My ID was used for purchases on the device.  After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing. 
    The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults.  I learned from another post that the fix for this was to change their birthdates to January 1, 2001.  I did this and it has them listed as Age 14 on their family sharing profiles - fine. 
    I then ran into the same problem with Ask to Buy that David Wilkie described above.  My fix was a little different from yours and less intensive. 
    Removed my youngest daughter from family sharing
    Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
    I then re-added her to our family sharing group. 
    I had her purchase a song using "Ask to Buy" and it worked as expected. 
    Thanks for going through the legwork with support to find this fix and share it.  I hope my experience can be helpful as well.

  • What happens to app content/data with Family Sharing?

    Hello -
    My girls, 10 and 12-yrs old, have been on my Apple ID for years.  We've muddled through by me just turning off and on certain permissions, but I'd like to considering Family Sharing and getting them their own Apple IDs.  I just got an iPhone 6 and we're passing the iPhone 5S to my eldest daughter, so it's an opportunity to do this now.
    I've read all the instructions of setting up the kids in family share and how that works - I get that.
    The question I have is whether everything has to be "recreated" on her phone?  So, if I set up a new Family Sharing account for her and activate it on her phone, will all of the apps and content disappear, so we have to then redownload every app?  In that case, won't the apps be "empty" of data?
    So, for example, she and her friends have made a bunch of Video Star videos that live in the app.  I'm trying to figure out - if I set her up with a new Apple ID on Family Sharing, is all that data going to be gone? 
    Or, any progress in a game (like Smurfs Village that literally has been played over years - or can she sign in as me from the Game Center ID with that one to have it be the same)?
    Thanks for your help -

    If you re-download the apps under a different ID, you'll lose all saved data.

  • Family Sharing set up problem

    I am trying to add family sharing from my iPad. When i tap"set up Family Sharing" I get this message: "Only an adult with a valid iTunes & App store payment method can set up Family Sharing." Credit card info is all up to date (even did and itunes purchase to test it).  I've tried everything I can think of... Help!!!

    I'm not sure what the problem would be.  Try contacts iTunes store support for assistance by by going to https://expresslane.apple.com, then click See All Products & Services>iTunes>iTunes Store>Purchases, Billing & Redemption>The topic is not listed.  The call should be free of charge.

  • Can't update to Yosemite due to family sharing conflict?

    Ugh.  I wish these things came with instructions...
    Went to start updating the computers this morning, and, foolishly, started with my daughter's laptop.  First of all, I have to give permission to upgrade the OS on it (WTH? - it's FREE?).  It starts the laborious download (which we paused so she could get some work done via wifi).  I go to update it on my desktop, and it says another family member already has it, and I have to have family sharing to get it, and that requires the new OS.  Dear me.  What the heck were they thinking on this one?  That only one computer is actually authorized to have it, despite them ALL being eligible for the free download?
    Any good suggestions for how to fix this?  Clearly, neither computer actually HAS Yosemite right now, and I can't even get it on mine at this point without PAYING FOR IT. Really, Apple?  This ought to have been MUCH simpler.
    The only thought I have is turning OFF family sharing on all the mobile devices, trying again, and hoping it works...

    On a whim I thought to try your idea to turn off family sharing. I had to turn it off from my iPhone which is running the new iOS.  As soon as I did that I was able to download the upgrade on my MacBook pro without the message to buy the app. It is downloading now, and seems like it should work.

  • Getting an error when trying to download music from Family Sharing

    My husband & I are signed up for family sharing. When I try to download any of the music I get this error, "This device is already associated with an Apple ID. If you download past purchases with your Apple ID, you cannot auto-download or download past purchases with a different Apple ID for 90 days."
    What does this mean & how do I correct it?

    Howdy mrscaskin,
    Welcome to Apple Support Communities.
    It sounds like you recently setup Family Sharing and are seeing an alert when trying to download a past purchase from the iTunes Store. The article linked below will explain the alert you’re seeing and provide information about using Apple IDs with multiple devices.
    iTunes Store: Associating a device or computer to your Apple ID
    When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. Your Apple ID can have up to 10 devices and computers (combined) associated with it, with a maximum of 5 computers at any time. Each computer must also be authorized using the same Apple ID. Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. You can view which devices or computers are currently associated with your Apple ID, remove unused devices or computers, and view how many days remain before the devices or computers can be associated with a different Apple ID from the Account Information page in iTunes on your computer:
    Open iTunes.
    Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
    Choose Store > View My Account from the iTunes menu.
    From the Account Information screen, click Manage Devices.
    Next to each device or computer name, you will be able to see when each device or computer was associated with your Apple ID. You will also be able to track how many days remain before your associated devices or computers can be associated with a different Apple ID.
    I hope this helps.
    -Jason

  • I set up family sharing wrong, so i left family sharing and joined the right way agin but an error occurred and now it tells me I'll have to wait 364 days to rejoin again! How can I reset my account so I can use it again?

    WWhen I set up family sharing i did it with me as family organizer, but as my spouse is the organizer I had to leave the "family" I created and join his. But while setting it up an error occurred, and the screen went blank. Now I tried to join his family sharing again, and my phone keeps telling me I can't because accounts can only join families twice a year.
    I Don't really want to wait 364 days from now, is there a way in which I can reset my accoint so I can join family sharing again?
    Apple support doesn't have a solution for me yet!
    KInd regards

    This morning I looked at my family sharing account again an IT WORKS NOW! Think Apple has done a reset to my account, though I'm not exactly sure why! So I hope it works for you guys as well!

  • Error when creating child account family sharing

    I'm trying to get my whole family to participate in iOS 8 / iCloud Family sharing - both my children are younger than 13 years of age, so I need to create children accounts for them. Problem is that we use VISA-Dankort which seems to be debet cards, and Apple seems only to accept credit cards at the moment, so I can't create accounts for my children.
    I have tried to find a solution to this, but in vain. It seems Mastercard works fine, we just dont use them, and our bank charges an annual fee, so I'm not keen on getting those creditcards.
    My main point in using family sharing is the option of accepting app store buys from my device, when my children want to download apps to their iphones.
    Anyone come up with a good solution for this?
    Kind regards,
    Jan

    A different browser should fix the issue. However if you are hooked on the current browser you are using, or do not have an alternate one installed, a simple restart of your computer will generally clear up this error. Let me know if this is the case for you as well.
    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

Maybe you are looking for