Fan runs (nearly) fullspeed ALWAYS - XPS l502x
Hey!
After trying everything i end up really desperate and now count on your help.
Following is my Problem:
I changed my HDD for an SSD two days ago after having my XPS L502x for nearly three years now.
Everything works fine with the SSD, it runs super fast, i installed Windows 8.1 (before that i had 7). So i didn´t clone my old one, just started over with the SSD.
Now my fan (blowing out on the left side) runs always without any breaks at constantly about 90% power. It begins just the moment i start the laptop, so already before the dell-logo and without even booting Windows.
Here is what i already tried without any change of fan activity:
- installing all kinds of drivers, from Dell, for my Nvidia, every single one i found for the parts of my laptop (also removing and installing graphic drivers)
- booting Ubuntu from a DVD
- updating to the newest BIOS, downgrading to an older one, trying a few settings in the BIOS
- using different diagnostic tools from Dell (as well speed fan), all in the end telling me they can´t access the fan
- dis- and enable TRIM
- changing to my old Seagate HDD (to check whether i might have damaged some temperature sensor from the fan when i disassembled the laptop partly to reach the HDD), and here comes something interesting: the first time i changed back to the old HDD the fan worked just well again, totally normal with spikes when getting hot, but most of the time silent. Then i changed the original HDD (suspecting it might have some kind of temperature sensor or other thing to communicate with the fan) for another HDD from HGST, which made the fan go crazy again. Changing back to the SSD it didn´t work as well, but then i tried the original again to look for software and suddenly it didn´t even work with that one anymore...
So it could be, that i damaged somehow something of the fan when changing the hard disk, but i can´t really believe that, having in mind that building in the original hard disk again for the first time made the fan work normally. I´m believing it has to do something with the software, though i have no more ideas what it could be.
My System:
The old HDD is a Seagate 750GB Momentus.
The unknown device is the ST Microelectronics DE351DL Motion Sensor, Windows 8 just doesn´t support the drivers given.
BIOS right now is the A12 (i did the downgrade with A6)
If you need anymore information just let me know.
I´m happy about any advice, guess and help you guys have for me!
Greetings
Lukas
PS: Also, if you don´t understand something because of my English ask me or talk German to me :)
Hi Anamandy,
There are no settings in BIOS that can be changed to control the functionality of the fan. However, there are couple of options you could try within windows.
Go to control panel -> power options -> change plan settings -> change advanced power settings -> processor power management -> system cooling policy -> on battery and plugged in -> change to passive and apply. Check this link for more info - http://bit.ly/1OPjs9m
You could also download and run Speedfan - http://www.almico.com/sfdownload.php- however this application does not detect the fans on all system models.
You could also change the optimus settings to auto in nvidia control panel - http://bit.ly/1Gg5CYU- you could do this if you do not use the system for gaming / high end graphical usage.
My suggestion is to clean the air vents and if you are able to open up the system, then clean the fan blades. This ideally might fix the issue.
If the system is under warranty, then please send me the service tag of the system and your contact details through a private conversation. Or you could use twitter - @dellcarespro
- we can DM through twitter and help you fix the issue.
Keep us updated.
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System Summary
Product
Dell System XPS L502X
Service Tag
JQNQCT1
Express Service Code
429-708-457-81
Operating System
Operating System
Name
Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack
Service Pack 1
Build Number
7601
DirectX Version
11
Windows Directory
c:\windows
System Directory
c:\windows\system32
Maximum OS Memory
16.00 GB
System Name
INDRE-PC
User Name
Indre
Windows Experience Index
Base Score
5.9
Processor Subscore
7.5
Memory (RAM) Subscore
7.6
Graphics (Aero) Subscore
6.2
Gaming Graphics Subscore
6.2
Primary Disk Subscore
5.9
Assessment State
Valid Scores
Assessment Date
4/9/2015 7:23:35 AM
Windows Update
Automatic Updates
Automatic download and install
Last checked
2015-04-11 22:25:37
Security
Windows Update
Automatic Updates
Automatic download and install
Last checked
2015-04-11 22:25:37
Firewall - Windows Firewall
Windows Firewall Enabled
Yes
Motherboard
Manufacturer
Dell Inc.
Product
0NJT03
Chipset
Intel PCH HM67
ePPID
CN0NJT034864324S0399
BIOS
Vendor
Dell Inc.
Release Date
09/07/2012
BIOS Version String
A12
ROM Size
2.50 MB
SMBIOS
Version
2.6
ACPI Thermal Zones
TZ00
Current Temperature
65 C
TZ01
Current Temperature
65 C
Intel(R) Mobile Express Chipset SATA AHCI Controller
Interface
PCI
Location
PCI bus 0, device 31, function 2
Type
SATA Controller
Class
01h:06h:01h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C03h
Revision
05h
Driver Provider
Intel
Driver Version
10.1.2.1004, 1-12-2011
Driver
c:\windows\system32\drivers\iastor.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Interface
PCI
Location
PCI bus 0, device 26, function 0
Type
USB EHCI Controller (USB 2.0)
Class
0Ch:03h:20h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C2Dh
Revision
05h
Driver Provider
Intel
Driver Version
9.2.0.1013, 9-16-2010
Driver
c:\windows\system32\drivers\usbehci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Interface
PCI
Location
PCI bus 0, device 29, function 0
Type
USB EHCI Controller (USB 2.0)
Class
0Ch:03h:20h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C26h
Revision
05h
Driver Provider
Intel
Driver Version
9.2.0.1013, 9-16-2010
Driver
c:\windows\system32\drivers\usbehci.sys
Renesas Electronics USB 3.0 Host Controller
Interface
PCI Express x1
Location
PCI bus 4, device 0, function 0
Type
USB xHCI Controller (USB 3.0)
Class
0Ch:03h:30h
PCI Identification
Vendor Name
NEC Corporation
Vendor ID
1033h
Device ID
0194h
Revision
04h
Driver Provider
Renesas Electronics
Driver Version
2.1.27.0, 9-13-2011
Driver
c:\windows\system32\drivers\nusb3xhc.sys
Processors
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (CPU:0)
Name
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Cores
4
Threads
8
Signature
206A7h
Family
6h
Model
2Ah
Technology
32 nm
Temperature
66 C
Performance
Max Qualified Speed
2.20 GHz
Max Turbo Boost Speed
3.09 GHz
Current Speed
2.79 GHz
Multiplier
x 28.0 (8 - 22)
Max Turbo Boost Ratio
x 31
Bus Speed
99.78 MHz
Features
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Data Cache
4 x 32.00 kB
L1 Instruction Cache
4 x 32.00 kB
L2 Cache
4 x 256.00 kB
L3 Cache
6.00 MB
Core : 0
Temperature
65 C
Threads
2
Core : 1
Temperature
69 C
Threads
2
Core : 2
Temperature
67 C
Threads
2
Core : 3
Temperature
66 C
Threads
2
L1 Data Cache
Quantity
4
Level
L1
Type
Data
Size
32.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L1 Instruction Cache
Quantity
4
Level
L1
Type
Instruction
Size
32.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L2 Cache
Quantity
4
Level
L2
Type
Unified
Size
256.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L3 Cache
Quantity
1
Level
L3
Type
Unified
Size
6.00 MB
Associativity
12-Way Set-Associative
Line Size
64 bytes
Memory
System Memory
Total Physical Memory
8.00 GB
Maximum Supported Memory
8.00 GB
Page Files
Total Size
7.90 GB
Page File c:\pagefile.sys
Location
c:\pagefile.sys
Size
7.90 GB
4096 MB DDR3 (1333 MHz)
Source
SMBIOS
Memory Size
4.00 GB
Memory Type
DDR3 (1333 MHz)
Memory Manufacturer
Hynix/Hyundai
Memory Part Number
HMT351S6CFR8C-H9
Memory Serial Number
3280B845
4096 MB DDR3 (1333 MHz)
Source
SMBIOS
Memory Size
4.00 GB
Memory Type
DDR3 (1333 MHz)
Memory Manufacturer
Kingston
Memory Part Number
9905428-045.A00LF
Memory Serial Number
3A2D9D10
Batteries
Main Battery
Battery Name
Dell
Manufacturer Name
SIMPLO
Type
LION - Lithium Ion
Battery Serial Number
1130
Designed Capacity Percentage
13
Current Charge Percentage
100
Current Charge
7.23 Wh
Full Charged Capacity
7.23 Wh
Designed Capacity
57.72 Wh
Voltage
12.41 V
Communications
Network Card - Intel(R) Centrino(R) Wireless-N 1030
Vendor Name
Intel Corporation
Serial Number
4C-EB-42-82-35-6B
Interface
PCI Express x1
MAC Address
4c:eb:42:82:35:6b
Adapter Connected
Yes
Current Speed
117.00 Mbps
IP Address
192.168.0.129
IP Mask
255.255.255.0
Gateway IP Address
192.168.0.1
DHCP Server
192.168.0.1
Adapter DHCP Enabled
Yes
Driver Provider
Intel
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The problem started about 2-3 months ago, but was pretty rare. When I noticed the problem, I would restart the computer and it would stop for 1-2 weeks. More recently it has become more constant, and now it always has the fan running when it's sleeping.
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Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
http://support.apple.com/en-us/ht3964
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Confirm that all external devices are disconnected from your computer.
Record any error code given so that you can give the information to a Mac Genius, Apple Authorized Service Provider, or Apple Technical Support Specialist.
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Suddenly the CPU fan was running all the time and at full speed when the computer was not under any real load - very noisy.
I have reset the PRAM and SMC several times now. Within 30 seconds of each reboot the CPU fan reaches 4000 rpm and stays there.
When I run a hardware test I get the following error - Error 4SNS/1/C0000008:TS2p--124. This error is detected under both the quick and extended tests.
I do have to say that I am disappointed that 2 days out of the box it looks like I am return the iMac to the Authorised Reseller.
Can anyone confirm my understanding that:
a) the CPU fan running loud and hard (4000 rpm) when not under load is NOT normal
b) the Error code above relates to the logic board
c) next step is take it back to Apple or the authorized reseller from where it was purchased.
Cheers
Shaun4SNS/1/C0000008:TS2P--124
When U install the SSD under the optical drive(OD), the air from the OD fan that was supposed to swing under the OD to exit on the uppper vent has no where to go and hence swings across and exits mostly through the vent on the other side near the camera whereon lies a Skin sensor, which blows away/damages tricking the iMac to believe that the CPU is hot and the CPU fan starts to run at full speed of 4000rpm and the Apple hardware shows error 4SNS/1/C0000008:TS2P--124.
This skin sensor will then need to be replaced.
The CPU Fan cannot be controlled by any software.
The only options available are:
1.Change the primary HDD with a SSD.This will result in the HDD fan running at a higher speed as the SSD does not have any moving parts.The HDD fan sensor gets to believe that the HDD is hot since it does not get inputs from the SSD.Once you change to SSD you can use software to control the HDD or the Optical fans.
2.Change the Optical Disk drive with a "SSD in a Optical Drive(OD) Caddy".This will result in the optical drive fan running at a higher speed as the SSD does not have any moving parts.The OD fan sensor gets to believe that the OD is hot since it does not get inputs from the SSD.Once you change to SSD you can use software to control the HDD or the Optical fans.
Do not use the OWC or other dual drive kit that advice U to put a next SSD under the OD, unless ur iMac is under warranty or u have plenty of technical skills & luck. -
MacBook Pro fan running constantly with no utilization
Just got my boss's MacBook Pro (Retina, Mid 2012) model back from Apple after a GPU related repair (which appears resolved). They replaced logic board amongst other things.
As soon as I turn it on I hear the fan, quietly running. If I close the lid, it runs for about 20 seconds then stops. This is not loud; they are not running full blast (that is a much different sound). But I can hear it in a quiet room. Owner of the laptop was complaining about fan noise before; I assumed he was stressing the CPU but now I can see what he was complaining about.
Activity Monitor (with 'All Processes' selected), sorted by CPU, shows nothing running more than 1-2%, and 'Idle' at the bottom is showing about 99.65%. So there are no runaway processes. The room (ambient temp) is about 66F (not overly hot). The laptop is on a tile counter - no obstacles to airflow. Same issue occurs on battery and wall power. Over a several hour period, I never hear the fan stop.
I did an SMC reset (ctrl-opt-shift-Power) and this seems to have no effect (this seems to be the magic bullet for most of these issues, after tracking down runaway processes).
So my question is - does anyone know what the design is - could it be that the fans are designed to run all the time on this model, but they are (supposed to be) super quiet and not audible at low RPM, and maybe these fans have been become noisy, therefore I'm hearing it? Was this a specific design issue for this model of MacBook pro (with NVidia GPU)?Update. I downloaded a nice free program called "Macs Fan Control" from MacUpdate. It shows me that I have two fans "Left Side" and "Right Side" and they are both running at the minimum RPM; the window shows Min RPMs as 2160 and 2000 (left/right), and the 'current' is 2161/2005 (changes all the time but very close to the minimum). Max RPM shows 5940/5499 (left/right). "Control" is auto, meaning the program is not trying to control the speed.
I tried setting the minimum below the values above (eg, I tried changing the minimum to 1,500) but it would not let me. I tried setting the minimums above the values shown, and it allowed me. There is obviously a 'safety' feature in the fan program to prevent slowing down the fans to a value below what is considered safe.
I then installed the same program on my MacBook air. I cannot hear any fan on my MacBook air, but - Macs Fan Control shows a single 'Exhaust' fan running at minimum value of 1200. If I press my ear hard against the bottom of the MacBook air, I can just about hear a faint, faint noise.
So my theory now is - the fans are always running on every MacBook (Air, Pro, etc) - the issue is, how fast they run. And, it would appear (from my MacBook Air experience) that the fans are generally quiet.
I then used the program to speed up the left side fan; the noise grew significantly and was unpleasant. At 4,000 RPM it was a deep, throaty sound. I then slowed it back down, and did the same to the right side fan; at 4,000 RPM it was a gentle 'whoosh' sound. SO ... this tells me the left side fan is messed up (bad bearings, etc). I PRESUME the two fans are the same, and should sound 'similar'. Would others agree with my assessment? -
Recently defected from Windoze and bought myself a iMac; lovin' it! Odd thing is, several months after buying it, the fan activity seems to be increasing. The fan runs pretty much non-stop all the time. Even when I shutdown the iMac, there is still something "whirring" away in there. It's soft, but noticeable. When I let the unit go into sleep mode, that fan is still buzzing away. It did not do this when it was spankin' new. When it went into sleep, everything went quiet.
Read thru the forums and google'd it, tried the SMC reset trick, and the power-off-for-a-day tricks. Still, fan is running. Verified that no wild processes are running (cpu is 97% idle). Unit is not hot near the vents. I installed that iStatPro widget (totally sweet app, btw), and it reports that system cpu temp is 31°, HDD is 46°, and fan rpm is 1196.
I'm not whining; I just want to make sure my mac does not burn down the house. I really dig this box. Any ideas?
PeaceHello and Welcome to Apple Discussions ...
I know you reset the SMC but try this just in case, I found the resolution here:
http://support.apple.com/kb/TS1433
If you press the iMac power button while you are inserting the power cord, the iMac will enter a mode in which the fans (blowers) run at full speed. In order to correct the issue, reset the SMC and then start the computer by pressing the power button AFTER the power cord has been fully inserted.
The iMac should now start up and operate as expected.
** Since you are a Switcher, you might find some helpful tips here:
http://www.apple.com/support/switch101/migrate/
Carolyn
Message was edited by: Carolyn Samit -
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