Fan speed issue and warranty question

Hello all,
I've been an staunch Mac supporter for the past 4 or 5 years, but something has happened to one of my last computers, and my current computer, that is making me rethink of which kind of computer to use.
My first problem was an iBook that had its system board go out. It was about 3 years old, the 800MHz G3, OSX 10.3, 14" monitor. I have the hard drive now as a supplemental backup.
Now, less than 5 months after purchasing a newer computer, a 2005 model year, Dual G5 2.0 GHz processor, OSX 10.4.11, the fans are blazing up at max speed, during every kind of thing the computer does, from rebooting, to surfing the net, to listening to music. A diagnosis from a Mac tech says that I need to get my system board replaced for around $750+. I purchased the computer for about $1000. I'm going to college, so I don't have much cash to throw around. I am the first person outside of the campus store to own the computer, and the Mac guy there said that I couldn't get a warranty for the computer. I feel like I have been screwed out of the money I used to purchase this computer.
I've done every kind of power management reset, from unplugging, to rebooting and holding a button combination, to talking with a Mac service rep on the phone, blowing air through the processor heat sinks, reinstalling the deflector and side plate countless times, and sacrificing a dozen goats(the last was a joke for the humor impaired).
Is there nothing Mac can do about this aside from saying, "throw money at the problem and it'll go away."?
Also, since I was the first person, outside of the place that had it for sale, to own this computer, wasn't I entitled to the AppleCare warranty? The cost for repairs on this computer, like I stated before, is going to be nearly 75% of the price I got it for. I just can't throw around that kind of money. What can I do? Is there anything Apple can do by letting me sign up for the warranty? I'd gladly pay the warranty plan costs if it would help me keep the computer and not have to spend even more money by getting a newer one. My parents have had the same windows computer for nearly 2 years without any sort of motherboard problems, yet, within a year span, a laptop AND a desktop Mac would have had to get system board replacements. This doesn't bode well for my confidence in the hardware quality and durability of Apple computers.
Aside from dealing with the noise and throwing money at the problem, what can I do to get this problem fixed!?

I know but it would be the first step before spending serious money, aside from gas which I know is serious also
I'm having problems with my Mac's fans too. I've used every resource I can think of to cure them short of spending cash. The dealer is supposed to be sending me a replacement power supply though.
All I practically got out of my first and recent visit to a Mac Genius was seeing someone without a bone to pick knowledgeably take my computer apart, recognize that I had a problem and give me plain options to try to fix it. I just bought this Mac three months ago. 90 day warranty expires tomorrow. I had a 2.0 that was great, die, just before this getting this one. For me the options are to start spending serious money to fix this or let it be and see what happens. But at least I know for sure now and am no longer flailing.
You might want to consider the free second opinion no matter how redundant his or her advice might be. That's a good machine gotten for a good price if it turns out you don't have a major problem.
The library I should think would have to stand up better in backing the things they sell. If the Mac is shot, yell, picket, protest, till you get satisfaction.

Similar Messages

Battery issue and warranty question

I bought my macbook pro in Dec 2007 and really love it. Fancy interface, easy usage. And after almost a year in Nov 2008, my battery went bad. Only last for 45 minutes, I check my serial and it said I'm still under warranty so I went to the nearest apple store which is in Glendale Galleria and got a free replacement battery without any problem.
Things went well until now, my macbook pro appeared to be shutdown automatically within 10 minutes of usage eventhough I still have like 90% left. I tried everything but still.
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
This is my batt info
Battery Information:
Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 4935
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 5361
Health Information:
Cycle count: 35
Condition: Normal
Battery Installed: Yes
Amperage (mA): 625
Voltage (mV): 12568
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x003d3bf9
Charging: Yes

YungYang wrote:
My question is, will I get a free replacement battery again ? I know that my warranty is over, but this battery I got from last Nov, so it is not even a year old. Will it work out or I have to buy a new battery ?
Unfortunately there's no one here that can answer that question. This is a user-to-user discussion forum. As all service issues are handled on a case-by-case basis by Apple there are two people that can assist you further:
1.) The agent that picks up the phone when you call (800) APL-CARE
2.) The Genius at the Apple Retail Store that sees you for your appointment
That's the next step at this point, we can speculate here till we're blue in the face.

Unibody Macbook temprature and fan speed issue

My daughters late 2009 unibody Macbook's fan is not increasing when a heavy load is put on it.
What ever temperature it is at the fan stays at a constant 2000 rpm (minimum rpm). I've seen the cpu temps reach just shy of 170 degrees, but, no reaction from the fan to cool the processor off.
I've tried SMC Fan Control to change the rpm, but, even when increasing the fan speed, the fan does not speed up.
So far I've tried an SMC reset and PRAM reset to no avail.
Odd, because I have the same Macbook as hers and the fan operates fine. SMC Fan Control show control over the fans rpm and speeds up on command unlike hers.
Any help or ideas would be greatly appreciated.
Thank you

Just tell them to order the part and give you a call when it's in. It's three screws and a vertical JST connector. Including the time needed to remove the bottom cover and put it back, I'd say this is a 5 minute job.
Just tell your daughter not to put the system under heavy load until it's fixed, and be sure to test it as soon as you reasonably can. They may insist on testing it before they give it back to you, and that may bump the time required to more like 10-15 minutes.
After it's fixed, you should probably remove SMCFanControl from the system. It's really not a good idea to go messing with the fans on these systems. So best to remove the temptation to do so that a program like that being installed would create.

X61s: Power Management issues and related questions

1) My problems started when I upgraded to PM 3.5: system instability, overheating, and battery run-down. I finally eliminated PM 3.5 and it is running better, but still seems to be running more hot than before.
2) Question: can I take the battery out when running on AC current?
3) Also, do the batteries for the X61 also fit for the X61s?
Richard

1) download TPfancontrol and check your system temp and fan speed.
2) Yes, but not recommended as the battery acts as a UPS, which prevents your laptop from shutdown if there is an accidental plug pull from the ac socket, or brown out/black out.
3) yes.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Fan speed increases and windows 7 freeze on my Satellite A200

I am using Toshiba Satellite A200-24A (PSAE3E) from 3 years now. It came pre-installed with Vista. Last year i switched to Winows 7 Ultimate. Everything was fine.
4 months ago, i switched to Windows 7 Enterprise N. Hated to see no Windows Media Player in it. Now the problem is, during online video streaming (not always the case), my fan speed inceases, so do its sound, and my hard drive gets real busy. 10 seconds later, my window is freezed. Actually, its not responding due to excessive hard drive usage.
I read many articles over the internet, lots of toshiba users are facing the same problem when using Windows 7. But, i couldn't find any solution to it.
This problem started 3 months ago, then for sometimes, it stopped itself. now, it started again 3 weeks ago. If anyone can help me regarding this issue, i will me more than grateful.
Here are my specs:
Windows 7 Enterprise N. Service Pace 1
1.73 Dual core
Ram 3GB
Hard Disk partitions 75 GB + 75 GB

I presume CPU usage goes to 100% and result is freezing. Can you identify background process that can be responsible for this?
> I read many articles over the internet, lots of toshiba users are facing the same problem when using Windows 7. But, i couldn't find any solution to it.
Your opinion is too general. Lot of Toshiba users have a lot of different problems with Windows7. My notebook was also delivered with Vista and since one year I use Win7 32bit and everything works perfectly.
> This problem started 3 months ago...
This make the whole situation more complicated. What have you done 3 months ago? Have you changed some settings, installed some additional software that can be responsible for this?
Unfortunately it is not easy to help in this situation.

Fan speeding up and down.. whistling

Hi,
I have a fan that's speeding up and down in the top of my mac pro. It's not the graphics card, but up in the top compartment and sounds like it should probably be replaced.
I know my mac should still be under warranty since it's really been under a year since I bought it, but is this something that's covered?
if not, is it possible for me to even take these out and replace them myself-maybe with something more robust? Where would I find a part number?
thanks,
Dave

Anything is covered and given the cost of a PSU or something.... AppleCare Backups UPS and of course monitor system temps and even fan speeds with something like iStatPro or Hardware Monitor.
I would consider trying to take it in while you can and before there is real harm. PSU failures happen. If was a corroded wire lead, but if it is something else....
I found AppleCare on Amazon to be slightly less.
http://store.apple.com/us/product/APPLECAREMACPRO-102586
http://www.amazon.com/AppleCare-Protection-Plan-NEWEST-VERSION/dp/B004R6LTNK/

Minor ThinkPad issues and some questions

What I'm using
IBM ThinkPad R40
Pentium-M 1.4Ghz (Banias)
Mobility Radeon 7500 with 32MB RAM
512MB RAM
Hitachi DVD-ROM/CD-burner combo
PCMICA Gigabit Ethernet card using Realtek r8139 chip (as the onboard one is broke)
Hitachi 40GB 4200rpm HDD
I don't use wireless.
How's Arch installed? (details)
I've used the "base" install CD of the recently released 2007.05 "Duke". I basically took all the default suggestions in regards to partitions (as I'm testing an install process that works best on this ThinkPad).
For the power saving bits:
I installed acpid, powernowd, and powersave.
As well, from the "unsupported" AUR: kpowersave (0.7.x one) and kima.
For the kernel, its the default one but recompiled with resume as one of the HOOKS. Other than that, no other changes were made.
In /etc/rc.conf,
for the MODULES section, I've added: speedstep_centrino and ibm_acpi
for the DAEMONS section, I've added: acpid, powernowd, and powersaved
In /etc/rc.local,
I added: echo enable,0xffff >/proc/acpi/ibm/hotkey
In /etc/modprobe.conf,
I added: options ibm_acpi experimental=1
For some reason the swap partition was never activated, so this is necessary: mkswap /dev/sda2
(Is that a bug in the 2007.05 release?)
For Suspend-to-Disk to work, I had to add the following in /boot/grub/menu.lst
On the line that starts with kernel, I added: resume=/dev/sda2
I got everything I needed to work.
(Everything that mattered to me)
This includes the ThinkPad Fn+keys (F3, F4, and F12), and the two grey keys for Forward and Back in KDE and Firefox. (ThinkPad owners will know these F19 and F20 key through xmodmap). Suspend-to-RAM and Suspend-to-Disk works. Dynamic CPU throttling works. Manually setting the CPU speed works as well (via kpowersave). Through kima KDE applet, I can view CPU speed, uptime and temp on the taskbar.
What's the problem? (and questions)
But not everything is perfect...
(1) When I do Suspend-to-Disk OR when I shutdown the system, the hard disk does NOT shutdown properly (like it was in Windows or my old install of Arch Linux). Instead of a normal cricket sound of the HDD head parking, I get the same sound as if I pushed the power button (no battery installed) while its on. A high-pitched shutdown.
This results in Arch booting up occasionally with a message about HDD not properly shutting down and needing to force a check. This is obviously bad from a data integrity and HDD perspective.
Has anyone else experienced this? How did you resolve this issue?
(2) Once I finished testing Suspend-to-RAM, I check dmesg. I get some lines referring to a problem with the USB ports:
hub 1-0:1.0: over-current change on Port 3
(happens on Port 1 and 4 as well).
Anybody have an idea what its complaining about? Should I ignore it?
(I don't have any USB devices plugged in)
Other questions?
(3) I previous installed Arch Linux 0.72 with hibernate-script and the kernel26beyond kernel without the two issues as noted previously. Since the "Beyond" kernel is no longer being maintained, Is it OK to use the recently released default kernel with hibernate-script? Will it work?
(4) If I use the hibernate-script approach to Suspend-to-RAM and Suspend-to-Disk, what applet or app does on use in KDE to allow you to set the desired speed or power scheme? (I like how kpowersave does things, but that reads off powersave)
As you can see, I almost have my Thinkpad working the way I want it with Arch Linux. There's just a few niggles that need to be resolved. I hope you can help. Thanks in advance.

Well, I tried both approaches: Kernel with Suspend2 and the regular Kernel (2.6.21.3-1)
Both suffer the same HDD issue, but under slightly different scenarios.
They both will get the problem when you suspend to disk (call it STD from now on). But if you enable "RediSafe-like" function on the Suspend2 side, the HDD problem doesn't occur. It shuts down perfectly. However, when I resume back from STD, I lose all IBM button functionality. When I go to shutdown, the HDD problem appears.
With the regular Kernel, the HDD shutdown issue happens regardless if I STD or shutdown the system.
Either way, I'll disable STD use for now. At least until Arch's regular kernel and Suspend2 one moves to 2.6.22 Kernel. So it IS a Kernel related issue.
Here's how I did the Fn keys for my ThinkPad R40 (Pentium-M 1.4Ghz with Mobility Radeon 7500)
In /etc/acpi/events, I created the following files with their respective contents using Suspend2 for STD.
Please note: I don't have wireless on this notebook, that's why you won't see a Fn-F5 one.
Fn-F3 (Turn off and on display backlight. or Blank screen)
event=ibm/hotkey HKEY 00000080 00001003
action=/etc/acpi/events/backlight.sh
backlight.sh (You will need radeontool from the AUR. Be sure to make this executable. ie: chmod +x backlight.sh)
#!/bin/bash
if [ -e /tmp/backlightoff ]
then
radeontool light on
rm /tmp/backlightoff
else
radeontool light off
touch /tmp/backlightoff
fi
Press Fn-F3 to blank screen. Press Fn-F3 again to get out of it.
Fn-F4 (Suspend to RAM)
event=ibm/hotkey HKEY 00000080 00001004
action=echo -n mem >/sys/power/state
Fn-F7 (Switches between VGA and your notebook's display. I haven't tested this, but its what I got form the ibm_acpi README!)
event=ibm/hotkey HKEY 00000080 00001007
action=echo video_switch > /proc/acpi/ibm/video
Fn-F12 (Need sudo and add your user into the wheel as well as an entry into /etc/sudoers.)
event=ibm/hotkey HKEY 00000080 0000100c
action=sudo hibernate
lid (Causes same function as Fn-F4. That is, Suspend to RAM)
event=button/lid
action=echo -n mem >/sys/power/state
As mention the problem with the above, is once I resume from STD with Suspend2 Kernel, I lose their functionality.
Maybe I should be changing handler.sh in /etc/acpi instead of adding stuff to events?

HP compaq micro fan speeding up and down at 6 second intervals?

HP Compaq d530ff
WINDOWS XP
What is the cause and fix for the computer micro fan speeding up very hign speed and down at 6 seconds interval?
This question was solved.
View Solution.

clean heat filter on micro, solved proplem

Performance issue and functional question regarding updates on tables

A person at my site wrote some code to update a custom field on the MARC table that was being copied from the MARA table. Here is what I would have expected to see as the code. Assume that both sets of code have a parameter called p_werks which is the plant in question.
data : commit_count type i.
select matnr zfield from mara into (wa_marc-matnr, wa_marc-zfield).
update marc set zfield = wa_marc-zfield
     where werks = p_werks and matnr = wa_matnr.
commit work and wait.
endselect.
I would have committed every 200 rows instead of every one row, but here's the actual code and my question isn't around the commits but something else. In this case an internal table was built with two elements - MATNR and WERKS - could have done that above too, but that's not my question.
            DO.
              " Lock the record that needs to be update with material creation date
              CALL FUNCTION 'ENQUEUE_EMMARCS'
                EXPORTING
                  mode_marc      = 'S'
                  mandt          = sy-mandt
                  matnr          = wa_marc-matnr
                  werks          = wa_marc-werks
                EXCEPTIONS
                  foreign_lock   = 1
                  system_failure = 2
                  OTHERS         = 3.
              IF sy-subrc <> 0.
                " Wait, if the records not able to perform as lock
                CALL FUNCTION 'RZL_SLEEP'.
              ELSE.
                EXIT.
              ENDIF.
            ENDDO.
            " Update the record in the table MARC with material creation date
            UPDATE marc SET zzdate = wa_mara-zzdate
                       WHERE matnr = wa_mara-matnr AND
                             werks = wa_marc-werks.    " IN s_werks.
            IF sy-subrc EQ 0.
              " Save record in the database table MARC
              CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
                EXPORTING
                  wait   = 'X'
                IMPORTING
                  return = wa_return.
              wa_log-matnr   = wa_marc-matnr.
              wa_log-werks   = wa_marc-werks.
              wa_log-type    = 'S'.
              " text-010 - 'Material creation date has updated'.
              wa_log-message = text-010.
              wa_log-zzdate = wa_mara-zzdate.
              APPEND wa_log TO tb_log.
              CLEAR: wa_return,wa_log.
            ELSE.
              " Roll back the record(un save), if there is any issue occurs
              CALL FUNCTION 'BAPI_TRANSACTION_ROLLBACK'
                IMPORTING
                  return = wa_return.
              wa_log-matnr   = wa_marc-matnr.
              wa_log-werks   = wa_marc-werks.
              wa_log-type    = 'E'.
              " 'Material creation date does not updated'.
              wa_log-message = text-011.
              wa_log-zzdate = wa_mara-zzdate..
              APPEND wa_log TO tb_log.
              CLEAR: wa_return, wa_log.
            ENDIF.
            " Unlock the record from data base
            CALL FUNCTION 'DEQUEUE_EMMARCS'
              EXPORTING
                mode_marc = 'S'
                mandt     = sy-mandt
                matnr     = wa_marc-matnr
                werks     = wa_marc-werks.
          ENDIF.
Here's the question - why did this person enqueue and dequeue explicit locks like this ? They claimed it was to prevent issues - what issues ??? Is there something special about updating tables that we don't know about ? We've actually seen it where the system runs out of these ENQUEUE locks.
Before you all go off the deep end and ask why not just do the update, keep in mind that you don't want to update a million + rows and then do a commit either - that locks up the entire table!

The ENQUEUE lock insure that another program called by another user will not update the data at the same time, so preventing database coherence to be lost. In fact, another user on a SAP correct transaction, has read the record and locked it, so when it will be updated your modifications will be lost, also you could override modifications made by another user in another luw.
You cannot use a COMMIT WORK in a SELECT - ENDSELECT, because COMMIT WORK will close each and every opened database cursor, so your first idea would dump after the first update. (so the internal table is mandatory)
Go through some documentation like [Updates in the R/3 System (BC-CST-UP)|http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCCSTUP/BCCSTUP_PT.pdf]
Regards

Downloaded Trial - An issues and some questions

I just downloaded the trial and have some issues and questions I hope someone here can help with.
My problem:
I am unable to use the Media encoder to create any output files. I get the error, "The source and output color space are not compatible or a conversion does not exist". This happens when I attempt compositing video clips. If I use a single video clip I don't have this issue.
Using the Export - Movie menu option works (for the same composite), but the amount of time it takes (a hour and 20 minutes for a 4 minute movie) too much and I can't see myselfe going too far or dooing too much work in this fashion. I believe my hardware specs are well above the required specs. If this normal?
Questions:
1. I can't import mpeg video. Is this by design? If so why?
3. I can't export to wmv? Is this by design, if so why?
What is the true minimum hardware spec. for someone intending to edit/create HDV? In other words, what is someone out there using that works. I'm really not looking to have to spend a ton of money on a new machine :).

John,
Thank you for the info. So I take it I can use mpeg as my source in the purchased product?
Do you know why I am not able to use the media encoder options to generate any output? What does the error message mean?
Jeron,
I'm not sure what your reply is in response to. (since I didn't ask about HDV) :)
I would like to hear from anyone about the hardware they're using for HDV work.
Are the minimum specs for HDV cited on the documentation really a viable editing experience?

760GMA-P34 FX CPU Fan Speed Issue

Hi all.
I got my MSI motherboard set up with a Cooler Master Hyper 212+ heatsink. I set the target smart fan temperature in the BIOS to 50* and the minimum fan speed to 25%. I boot into Windows and the fan is around 600RPM. I apply load to the CPU and watch the temps smash through the 50* barrier and the CPU fan speed stays the same.
Thinking there's a little overhead and maybe I set the target temp too high, I tried setting it to 40*. Same deal, it gets up to around 55* before I shut down the CPU benchmark.
What gives? I thought you set the target smart fan CPU temp and the fan ramps up after that temp? I tried setting the default fan speed to 12.5 and 50% just to make sure the PWM is actually working and it is, because the fan speeds differ for each one of those settings.

Quote from: nenchy80 on 11-September-13, 20:50:39
The same problem!And I'm all tried everything and finally gave up
I moved the 4 pin connector with cooler to sysFAN2 and control rpm with SpeedFan
How are you able to use Speedfan with the 760GMA-P34(FX)? As far as I can tell, Speedfan doesn't recognize the Fintek IO chipset on the board. Even on the latest beta it's unrecognized.
One other oddity is I noticed that apparently the BIOS ramps up the Sysfan2 fans' speed slowly when the case gets hot, but the same isn't true for the (PWM) fans on Sysfan1, they stay at the 50% I set it to in the BIOS. I wonder if PWM actually doesn't work well for the Sysfan headers on this board.
I think I'm going to have to get a speed fan controller as this board is coming up a bit short here.

MBP Fan Speed/Temp and one extra problem.

My 17" MBP fan is almost constantly running at the max speed (6000 rpm). The temp is at 75 C as well. Since i'm in school the loud fan speed it very annoying and I would like to know if I have a problem with either my temp sensors, logic board or fans.
My other problem is that I get two error messages saying that a usb port is drawing too much power and will be deactivated. I have 3 usb ports my two left ones do not work and only my right one functions.
Any help would be great.
~ Justin

One thing to do is to run the extended version of the Apple Hardware Test and see if anything shows up in the form of an error code. If you get an error code with "SNS" in it, that would indicate that a thermal sensor is either not working or possibly not plugged in. If a sensor is not working, the fans will run all out by default.
Another thing to check is Activity Monitor for an out of control process which is hogging the CPU. Open Activity Monitor and select "All Processes" at the top and "CPU" on the bottom bar. Then peruse the CPU column for any process hat is running amok. If you find one, then highlight it and quit it and see if that takes care of the problem. Sometimes a printer process will hang up and hog the CPU, but it could actually be almost anything.
Regarding the USB ports, you can try to reset them. Power down and remove both the power adaptor and the battery for 15-20 minutes. Then power up again and see if they work. If your USB devices are drawing too much power from your USB ports, you may want to try a powered USB hub.
Good luck!

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

TS1367 My PowerMac G5 will not start up. There is no startup chime, no display and the fans speed up and sound like and airplane after about 30 seconds. Can someone help?

I push the power button, and it turns on, but there is no startup chime, no video display, and after 30 seconds, the fans spin up. Any ideas?

G5 has these hardware issues:
-- bad capacitors on logic board
-- bad capacitors in power supply
-- badly soldered video chip
-- "There were several Mac models with flat panel displays that had bad displays.
     Most had serial numbers beginning with "W8"---the code for one specific factory.
     This affected PowerBooks as well. If that's the case, the rest of the computer
     is probably fine." by Allan Jones in
    https://discussions.apple.com/message/21630224#21630224
Google: g5 capacitor replacement kit
More info on capacitor replacement kits
http://jimwarholic.com/2008/07/how-to-repair-apple-imac-g5.php
http://thecapking.com/applg5.html

Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

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