FAO Aarong/Webby - BT NetProtect Plus Firewall is ...

Evening boys,
It would appear the BT NetProtect Plus Firewall is causing my erratic speeds as I've just turned it off and am getting a constant 72mb on vmspeed.com and practically the same on bbmax.
The moment I turn it back on, speeds are dropping by a good 15-20mb, back off again and straight back up to 72mb and the whole test is nice and consistent?????
Why on earth would the BT NetProtect Plus Firewall be causing it?! I'm 99.99% sure that this is the issue as if I solely disable the real time scanning, the erratic speeds persist but turning off the Firewall and Bob's your Uncle?!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

pauldavies1980 wrote:
I'm using the BT Mcafee Netprotect Suite and was intrigued by this post so had to give it a go... Unfortunatly it makes no difference in the slightest on my machine with it disabled to when enabled, so can only assume Mcafee is doing something on your network to cause these fluctuation when doing speedtest.net.
My setup is 1gb NIC connected to Cisco Catalyst 1gb/s Layer2 switch which is connected individually to the Openreach modem & HH3. I deceided to go against connecting the red port on the HH3 direct to the OR modem as I wanted to capture an analyse the packets data so I can get some metrics on speed/throughput etc.
Sorry to hear that Paul but it is definitely the cause of mine?! I'm taking regular tests with the Firewall on and off now and the only consistent results are with it off!?! I have absolutely no idea what is causing this or why but I shall have to do some more digging....
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

Similar Messages

BT NetProtect Plus Firewall Setting Problem

I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.

napper wrote:
I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.
Couple of links here;
http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
https://community.mcafee.com/thread/26401

McAfee Firewall in Netprotect Plus

Since the recent program update to Netprotect Plus, I am unable to use FTP. If I disable the McAfee Firewall and enable the Windows Firewall, all is ok.
Ports 20 and 21 are open in McAfee - any ideas would be very helpful please.

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. That may sort your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Installed BT NetProtect Plus now I cannot access m...

Hi,
I thought I was doing the right thing by installing BT NetProtect plus on my Windows XP Pro PC however ever since I have had issues. I can no longer browse my home network to access shared files - when I double-click my workgroup I get an error of 'MSHOME is not accessible, you may not have permission to use this network resource'. I did not get this prior to the installation. I tried initially just disabling the firewall - at least this allowed other PCs to browse the shares on my PC but it did not help on my PC.
I have now uninstalled NetProtect Plus but this has not resolved the issue. It would seem that the software has changed some setting but not reset it when removed.
I do have File and Printer sharing enabled on my PC
I have enabled WINS
I do have the Computer Browser Service running
All of these were suggestions on the Internet. Still no luck.
Please any other suggestions would be most welcome as I need to be able to access the network for my work.

Some things that might be worth checking.
The account/share password if any is still correct.
The Log On credentials for the appropriate System Services are still correct (cross check any details using your other PCs )
The User/Admin Account you are using still has the proper credentials & access rights, particularly to the folders you have shared.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

BT Netprotect PLus - Renew Licence Issue

Quod Core PC with Vista s/p2 64bit
BT BB with option 3
I have enjoyed BT Netprotect Plus for sometime and every now and again I get a stupid licence renew issue occur as do others. Well it has happened again but this time I have been unable to fix it. According to Microsoft's Windows Security Alert I have no McAfee Firewall or Antivirus installed or initiated. I can't even switch over to MS's firewall.
According to the BT BB FAQ's it is just a simple matter of right clicking on the "M" icon and selecting the renew licence. Except in my case the icon disappears after the desk top appears on boot up. The desktop icon fails to work as well and I've run short cut fixes and even selected the program from the list of programs all to no avail as the program fails to boot.
I have even tried to uninstall and reinstall BT Netprotect Plus but every time I do this I lose access to the internet. A yellow triangle appears stating "Local Access" only. To regain internet access again I have to invoke a restore going back 5 days.
When I boot up McAfee Security Plus it appears in red and tells me my PC is at risk and when I run the "fix" button it takes me to their pay and download web site which is rich considering I pay for these services in BB option 3.
I have looked up BT's FAQ page and have seen similar experiences and it is recommended to download McAfee's Virtual Technition which I have done and run a scan. No feedback received that there is a problem or indeed whether it was fixed and there is no change to my PC as I still can't renew the licence. Just to make this a little more annoying and weird I have two other PC's connected to my LAN. A laptop running windows 7 and an ancient beast running XP. Both have access to the internet and and there are no issues with updating BT Netprotect antivirus s/w. I have even used my laptop to invoke licence renewal on that PC thinking that would satisfy McAfee but I still can't fix the problem on my Vista PC. Please help. Incidentally I think it is bad customer service not to warn customer's of a licence renewal. It was bad enough when BT supplied Symantec A/V products. I'm on my Vista PC every day and auto updates for McAfee are set up. Look forward to the answer on this one. Please don't tell me to re-install Netprotect again. Regards Dave

Hi GHFM,
Have you tried this yet?
https://kc.mcafee.com/corporate/index?page=content&id=KB53512
Cheers,
Chris.
BT Mod Team.
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BT Netprotect Plus and Bullguard

I've just signed up for BT INfinity which is now installed and working fine. So, now I have an email from BT asking me to ste up BT Netprotect Plus, which I understand comes free with this package.
I already have Bullguard Internet security (with 95 days subscription left). Should I uninstall Bullguard now and install Netprotect Plus, or wait until the Bullguard subscription ends?
And will Netprotect Plus provide the same securities as Bullguard? (It seems to, as far as I can see, including BT's online backup drive as well)
Thanks!

I have read carefully through the replies to your original post Rachel.
It is correct that you should never have two anti-virus security applications installed at the same time and that you should always ensure the one you have is uninstalled before installing a different application. Do not rely on the anti-virus package you are installing to do this for you.
However, I do not agree with one statement made. McAfee is a good solid make of anti-virus software. They provide anti-virus products to the commercial market and have a good product, that is trusted by many people and companies.
I have had Bull Guard installed on my computer and have got 45 days left to run on the free license. It is also a good product, but, as you say, the BT infinity product is provided free, to up to 5 computers in your household I believe, so having at last got round to it, I am uninstalling the Bull Guard product, which is very good, and installing the BT infinity product.
As a last note. If I did not have this free offer from BT, I would be installing and using ClamWin, which is a free product under the GNU General Public License (GPU). This is an excellent product and is always free under this license.
I do not see any point in paying for a product, when there are many good, robust and reliable products available fee-of-charge.
I operated for many years without an anti-virus product and never got infected, becuase I (and my children, of course) am always careful what sites I visit and what things I download. That and a good firewall at the point of entry into your internal network (LAN) are all that is really needed and your BT hub provides a suitable hardware firewall for you protection. Of course, there are better ones and it could be tweaked to make it more secure, but generally, it is the actions of the internet user that causes the vast majority of security and malware problems on a computer.
I am a security, network and Microsoft engineeer of 30 years experience.

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus install fail.

Hello All,
I have been unable to get past DMSetup.exe in the setup routine. The Download Cannot Continue error message appears after running DMSetup. The PC originally had Avira Anti Virus installed but this was uninstalled prior to attempting to install Bt etc. I have had 6 failed installations on this PC this evening. The system has had the McAfee removal program run 3 times, registry cleaned and polished, system cleaned with Advanced System Care.
The package was installed on another PC of mine and is up and running without any dramas. I have the Panda Anti Virus running on my problem PC. Any help, thoughts or workrounds appreciated, if more info is required please ask for it.
I am now off to go up the wooden hill to blanket fair. I will check for comments on Friday afternoon or I may just hide under the duvet for a long time.
regards Phil
Solved!
Go to Solution.

Many thanks for the reply. I have run Advanced System Care, CCleeaner and McAfee cleaner. The last one to get rid of the incomplete installs, if any. I have the security and other settings for IE8 (Yahoo version) at default settings. I have tried installing with anti virus removed and Windows firewall disabled.
Current security programs running are, Windows Defender, Windows firewall and Avast Antivirus (free version). It is probably me being pig headed and wanting to have something paid for up and running. I have BT NetProtect Plus up and running on the 2 secondary PCs in the house.
System is a HP Pavilion A6632uk with Vista Premium fully updated. The only change from stock is a Radeon HD 4650 (GV-R4650-1G1) graphics card. It replaced the original graphic card which was well and truly banjaxed, yes I got the card replaced under warranty. That came with a faulty cooling fan assembly so I put the Radeon card back in. I have EMCO and Malwarebytes freeware programs installed which are scan on demand so should not be seen during installation by BT Netprotect Plus.
regards Phil

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

Windows7 and BT Netprotect plus

Hi de hi
To cut a very long story short.....
BTNP operating on XP PC detected a Trojan (Very rude adult theme) attempt from a source computer which tried to scan my PC but was blocked. Phew!
Having concerns regarding my kids safety I updated the Microsoft Security Essentials which is/was installed on Laptop. Suprised to find that MSE updates are 8 hours behind us Brits
Uninstalled MSE and restarted Laptop. Got the usual 'not protected warnings'.
Installed BTNP using Firefox (NO add-ons!). Got the "!". Checked and BTNP advised that firewall not enabled and to click fix. Got a "one or more errors" and couldn't fix. Multiple attempts and still the same. Checked Windows firewall and it was still enabled. Switched it off and clicked fix. Still zip. Some time passed and after much head scratching uninstalled BTNP.
Opened IE8 and tried with that. Bingo it only ruddy worked.
Therefore can a mod please look into why Firefox had an issue as it shouldn't of.
ps. You might want to update either of these
Does BT Netprotect Plus work with Windows 7 = no - http://bt.custhelp.com/app/answers/detail/a_id/13238/related/1
Will BT Netprotect Plus work with Windows 7 = yes - http://bt.custhelp.com/app/answers/detail/a_id/12868/related/1
-+-No longer a forum member-+-

Hi DS,
I agree with you "does NP+ work with W7" not the only contradictory FAQ. I've tried NP+ on W7 x64 installed OK and with Firefox, notice the word tried NP+ appears to be a previous version of Macfee's IS suite I suppose what do you expect for free.

Netprotect Plus Download issue

Can anyone from BT or other members please help?
Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
Solved!
Go to Solution.

What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
You can click the white star next to this message if you think it was helpful.

Problems downloading BT netprotect plus

Hello
I've recently been trying to download BT netprotect plus. All is well and good until I click the download button. It then says Internet Explorer cannot display the webpage. I've tried in both Firefox and IE. I've also temporarily disabled windows firewall and closed down my current anti -malware programme Spy Sweep. I've gone into advanced settings and done this... 'If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.'
Occassionally I get the 'Internet Explorer cannot display the webpage' on other websites, secure and otherwise, and sometimes just reclicking works. I suspect I've got various bits of malware judging by the google redirects and popups. I've cleared all cookies, run a full Spy Sweep scan but I'm still having problems.
Any help or suggestions would be much appreciated, otherwise I may just start using Ceefax instead of the internet.
Thanks
Tim

Hi TimJJenn,
Welcome to the forum. I am sorry to hear you are having problems downgrading Netprotect. If you email me your BT account details, I will get this investigated. My email address can be found by clicking on my profile. Please make sure to include a link to your post.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

VNC.Remote Desktop - BT NetProtect PLus

Before I upgraded to BT NetProtect Plus last year I had no problems access my Windows 7 PC 64 Bit with either TightVNC or Remote Desktop. Since then no joy.
I have even switched the firewall off and I can't connect. I can't even't ping the PC since NetProtect Plus was installed. Can share folder across the domain. And before you ask teh Home Hub is set to share TightVNC.
The userguide on this is next to useless.

Hi ThePinkUn,
Welcome to the forum. I can help you with this problem.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Once I have your details I will find out what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Netprotect Plus stuck checking for updates

Managed to get BT NetProtect Plus installed, but now it is stuck on 0% and saying checking for updates.
Does anybody have any ideas on why or how to get it to update.
I have tried other Antivirus software and they update ok.

Hi Jimw,
Thanks for the post and welcome to the forum.
You can try an manually update Netprotect. Please see this link How often is BT NetProtect Plus updated?
Let me know if this problem continues.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

FAO Aarong/Webby - BT NetProtect Plus Firewall is ...

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