FAO Mods: Bug in the Billing software?

Does DannyH's distress suggest to you that there is a serious bug in the billing software? How many other BB customers are receiving such bills I wonder.
Can you report this to the appropriate division please? And let us know what the response is please?
Value Added Guest (Inspiring Not Aspiring)
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I hope that Kerry, whom I spotted logged-in earlier, is, as I type this post, reporting this apparent bug in the software, and investigating the matter.
Even if it is just one customer, this must be addressed with great urgency mustn't it? How many other customers are getting such bills, customers who are living hand-to-mouth, struggling with monthly budgets, and in danger of a visit by the BT bailiffs because of BT incompetence? We all know BT's poor track record in respect of sorting out issues such as this. I'm a victim myself.
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