FAQ: I'm having trouble installing Flash Catalyst CS5, how do I clean up beta installations?

The majority of users have trouble installing Flash Catalyst CS5 when they have not properly run the uninstaller on a previous version (typically a beta version).
If this is the case, the first thing you should try is running the Adobe CS5 cleanup script: http://kb2.adobe.com/cps/829/cpsid_82947.html

Flash Player Protected Mode provides a modern, sophisticated set of security protections that we see as critical in today's security landscape. 
We highly recommend that users not disable ProtectedMode.  Also, it's worth noting that by manually changing your mms.cfg, you have opted out of Protected Mode for all future versions of Flash Player, as we will continue to honor that preference. This puts your system at risk, and that risk will continue to grow over time. 
Ultimately, this is an issue with the RealPlayer Browser Record plug-in.  There is a more technical explanation in the Mozilla bug referenced above in the thread, but the simplified version is that the security enhancements designed to prevent the introduction of malware via Flash Player make RealPlayer Browser Record plug-in no longer compatible with Flash Player for Firefox.  You can disable the record functionality to eliminate this issue, while retaining the ability to view both Flash and Real Player content.
To disable the Real Player Browser Record functionality while maintaining the enhanced security provided by Flash Player with Protected Mode, do the following:
    Launch RealPlayer
    Click the RealPlayer icon in the upper-left corner of the window, and choose Preferences
    Choose Download & Recording from the left-hand menu
    Uncheck "Enable Web Download & Recording for these installed browser"
    Click OK

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    Use the MSI installer: http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_ 13_active_x.msi

  • Having trouble installing Flash 11.3 on Firefox

    I was having trouble upgrading to the newest version of flash. I kept getting the error that flash was already running, but I'm pretty sure it wasn't. I read through the tips and saw it was suggested to uninstall and then reinstall flash. So I downloaded and ran the flash uninstaller. I successfully uninstalled the application. I tried to re-download and continued to get the error that flash was running even though it had been uninstalled. At this point I don't know what to do. It should be noted that the problem all began when I found my computer had contracted TextEnhance. I found the cure was disabling Shockwave Flash, which made me unable to watch flash videos. So when I clicked the error box on the video it directed me to Adobe Flash 11.3 download, which I am trying to install in place of Shockwave because Shockwave seems to be the source of my TextEnhance problems. For what it's worth, disabling Shockwave has cured my computer of TextEnhance. Any help in making it so I can watch flash videos would be much appreciated

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  • I am having trouble installing flash player on mac

    I have been trying to install flash player on my mac several times, without success. I have ran the uninstall program a few times
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  • I'm having trouble installing Flash Player 11.3.300.257

    Last week I got an automatic pop up to update Flash Player. I did as I normally do and a little while later I noticed that Flash Player is no longer working on my computer.
    My system:
    Dell Precision Workstation 690
    Windows 7 Ultimate (64 bit)
    Mozilla Firefox 12.0
    I have full administrative rights on this computer
    I can provide other info as requested.
    The steps I have taken so far:
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    I went to the Flash download page again and tried the installation again, but had the exact same result.
    I checked the Plug-Ins in Firefox tools and it verified I have the latest plug ins installed for Flash Player.
    Rebooted the system and tried again. Same result. (I later shut down the system overnight and the next day tried again with the same result)
    I found the Flash Player uninstaller and ran that. Rebooted. Installed latest version. Same result as before (Installation seems to complete as normal but Flash is not working).
    I tried a clean installation per these instructions; http://forums.adobe.com/thread/928315
    I got the exact same result as before.
    Throughout the process, including after the clean install, I have checked this page http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
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    In another thread similar to this ( http://forums.adobe.com/message/4421001#4421001 ), someone asked the original poster this:
    "What files do you have in
    C:\Windows\system32\Macromed\Flash ?
    C:\Windows\syswow64\Macromed\Flash ?
    Can you also post the contents of the FlashInstall.log files from both these folders?"
    In a pre-emptive effort if it helps anyone, this is my answer to that request:
    C:\Windows\system32\Macromed\Flash ?
    FlashInstall.log
    FlashUtil64_11_3_300_257_Plugin.exe
    NPSWF64_11_3_300_257.dll
    C:\Windows\syswow64\Macromed\Flash ?
    FlashInstall.log
    flashplayer.xpt
    FlashPlayerPlugin_11_3_300_257.exe
    FlashPlayerUpdateService.exe
    FlashUtil32_11_3_300_257_plugin.exe
    mms.cfg
    NPSWF32_11_3_300_257.dll
    FlashInstall.log (from C:\Windows\system32\Macromed\Flash)
    =O====== M/11.3.300.257 2012-06-11+15-35-56.121 ========
    0000 [I] 00000010 "C:\Users\cad 01\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0
    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0004 [I] 00000011 1
    0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0011 [W] 00001036 Software\Opera Software/Plugin Path 2
    0012 [W] 00001036 Software\Opera Software/Plugin Path 2
    0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll
    0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe
    0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
    0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe
    0018 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    0019 [I] 00000012
    =X====== M/11.3.300.257 2012-06-11+15-36-04.249 ========
    FlashInstall.log (from C:\Windows\syswow64\Macromed\Flash)
    =O====== M/11.3.300.257 2012-06-11+15-35-56.121 ========
    0000 [I] 00000010 "C:\Users\cad 01\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0
    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0004 [I] 00000011 1
    0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
    0011 [W] 00001036 Software\Opera Software/Plugin Path 2
    0012 [W] 00001036 Software\Opera Software/Plugin Path 2
    0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll
    0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe
    0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
    0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe
    0018 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    0019 [I] 00000012
    =X====== M/11.3.300.257 2012-06-11+15-36-04.249 ========
    I have never had an issue updating Flash Player on this computer before and nothing of any significance has changed (ie, hardware, software, admin rights, etc). I'm at a total loss and I would appreciate any advice anyone could give.

    Flash Player Protected Mode provides a modern, sophisticated set of security protections that we see as critical in today's security landscape. 
    We highly recommend that users not disable ProtectedMode.  Also, it's worth noting that by manually changing your mms.cfg, you have opted out of Protected Mode for all future versions of Flash Player, as we will continue to honor that preference. This puts your system at risk, and that risk will continue to grow over time. 
    Ultimately, this is an issue with the RealPlayer Browser Record plug-in.  There is a more technical explanation in the Mozilla bug referenced above in the thread, but the simplified version is that the security enhancements designed to prevent the introduction of malware via Flash Player make RealPlayer Browser Record plug-in no longer compatible with Flash Player for Firefox.  You can disable the record functionality to eliminate this issue, while retaining the ability to view both Flash and Real Player content.
    To disable the Real Player Browser Record functionality while maintaining the enhanced security provided by Flash Player with Protected Mode, do the following:
        Launch RealPlayer
        Click the RealPlayer icon in the upper-left corner of the window, and choose Preferences
        Choose Download & Recording from the left-hand menu
        Uncheck "Enable Web Download & Recording for these installed browser"
        Click OK

  • Anyone having trouble installing Flash Player with latest Firefox?

    I can't get Flash Player to work on Firefox (Windows 8.1).  Works just fine in IE but when I try to add it as an add-on for Firefox it goes to manual install and then fails, with message that it is already running in another application.  I disabled it in IE in case that was the problem, but using the Check function shows it isn't on my computer.  I've tried the things on the Help page but my Firefox (most current version) menu doesn't have any of the options shown such as enable Java.  I have even tried uninstalling and re-installing Firefox.  I already have Shockwave for Director as an add-on, but even before I put that in it happened. 

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  • Having Trouble Installing Flash 10.3.183.10

    I try to install the new flash player but it won't initialize. The only thing that happens at all is a little yellow exclamation point pops up under my cursor for about a second and then goes away. I have tried everything from the troubleshooting provided but nothing seems to work. I do not get an error message of any kind. Any help would be greatly appreciated.

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    having trouble installing flash player, keep getting "certificate authentication failed", did all the troubleshooting - did "unistall" stil nothing works.  Any suggestions

    What is your operating system & version?
    What is your web browser?
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  • Trouble installing flash player on IE

    I am haveing trouble installing flash player I have IE and it
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    quote:
    Originally posted by:
    zorgchris
    I am haveing trouble installing flash player I have IE and it
    keeps poping up download cancelled or stopped and asked retry or
    quit. I cant get any further I also tried installing on
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    Try uninstalling flash player using these directions. They
    were posted by BWolfe from Adobe in another msg..
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    b. Download the latest FP uninstaller from
    http://www.adobe.com/go/tn_14157.
    c. Run the uninstaller. If you get a notice saying you need
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    g. Is the version number Flash Player 9.0.28.0 or higher?
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    -- DO NOT re-register the uninstaller. ONLY do this
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    ALL of section "ONE: Identify possibly leftover Flash player
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  • Can't install demo of Flash Catalyst CS5 after using Beta

    I'm about to start pulling my hair out, so hopefully you guys can help me out.
    I installed the Flash Catalyst beta about a month ago, and unfortunately never got around to using it.
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    Thanks.
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    Hey!!
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    It's located here: http://kb2.adobe.com/cps/829/cpsid_82947.html
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    Or, have you tried reinstalling Catalyst and running the uninstaller again?
    If that doesn't work, try contacting Adobe customer support: https://www.adobe.com/support/contact/
    Sorry for the delayed response, the actual product engineering team replies on these forums and not a tech support group.
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  • Is anyone having trouble installing Adobe flash player on a MacBook Pro?

    Is anyone having trouble installing Adobe flash player on a MacBook Pro with OSX 10.7.5?

    Thanks for your help here is what I did so far!
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  • I'm having trouble installing adobe flash player on my Kindle HD

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    Dj5263 wrote:
    Hi my name is Derek in I'm having trouble installing adobe flash player for Kindle HD could you please help me.
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